"The tech said we were low on freon but he did nothing to try and locate the leak that would cause the freon to be low. He did not explain why he thought we were low on f..."
"Jason was very knowledgeable and courteous. "
"Professional with attention to details"
"good but could be better. ex. changed filters and left filter-cover f logged up with dust which should be wiped off when new filters been replaced. "
"The technician was friendly, courteous, did her job efficiently and answered my questions."
"Prompt knowledgeable service on a weekend night. "
"Completed work on time and left a clean work area when work was completed. Very friendly"
"The only reason I rated it a 6 is because my back gate was left open. Thankfully when I let my boys out, I decided to just double check. This was the first time it was ..."
"The technicians were obviously very competent and conscientious with their work. They were not in a hurry but worked steadily to accomplish the tasks at hand."
"He seemed very familiar with out system and checked it out thoroughly. He made a couple of recommendations and explained everything."
"Respectful, professional "
"They did good work and were very patient and accommodating when I asked questions."
"Technician seemed unprepared. He knew he was coming to check tankless hot water hearter but he did not have what he needed to flush the tank so he had to go pick it up ..."
"Your Techs are always efficient and informative"
"The tech did a great job of checking out both units and explaining the condition and what was needed."
"Great device tech. Honest and well trained. "
"Professional, courteous and competent. "
"My last call by your company was by Jeremy Little, who finally corrected a difficult plumbing problem that resulted from your installation of a new HWT in April. After t..."
"Daniel was on time, very polite and answered all my questions."
"For the Money spent, I feel they could have done more in cleaning the head units of my Mini-split system"
"Daniel was very polite and professional. He was also very thorough in the Maintenance visit"
"I don't know which service you are referring to. Julio was here on 6-12-17 for prepaid maintenance and did great. Jeff was here on 7-19-17 for leaky condensate pump. Jeff..."
"Eric was efficient and polite."
"Our technician was quick, efficient, and friendly. "
"Jason Easter #456 was SO professional, yet personable. He listened to my concerns and updated me regarding my concerns as he was leaving. Please, please, please pay clo..."
"Great communication, great service!"
"We have used Gordons's before and have always had excellent service. Daniel was very pleasant to work with, highly professional, knowledgeable, and friendly."
"Julio is probably the most professional tech we've ever had at the house. He is very personable! He explained what, and why, he did every part of the A/C checkup, and s..."
"Our repair presented a bit of a predicament at first, but Malcom devised a solution with minimal damage to both inside and outside walls. He kept us informed of each step..."
"The technicians were friendly, very thorough, and answered all of my questions."
"The technician, Julio, was very knowledgeable and professional. Julio arrived in a very short time after the call for service was made. He also was very polite and answer..."
"no "on my way call" before arrival, my old filters were put in neighbors trash cart, he had to pass my carts to get to the outside faucet to clean the outside coils, he d..."
"Came on time and were very efficient. "
"arrived ahead of schedule. fast analysis, explained alternatives, and quick fix of problem."
"Scott was right on time, was very professional, answered all our questions
and finished the job (in what I thought) in record time. "
"Service technician was on time. Julio was very knowledgeable, thorough, and informative. He advised me of future concerns as well. Technician was extremely personable and..."
"The technician was very thorough and knowledgeable."
"On time, did a good job, was concerned about keeping my house clean."
"Tech was very friendly, yet efficient & thorough. Took time to explain & answer questions."
"George was great. All that was wrong, is he took the door off the AC unit and it started up. Simple as taking the door off, did the job! GOD IS GOOD!! "
"The most recent visit was to fix a faucet installation that had not been done properly the first time. The problem was resolved quickly without any technical or administr..."
"It was good work just complications "
"Did a good job & knowledgeable about the unit, was helpful in answering questions."
"I was very satisfied with Edward Sandoval. He answered all my questions and I learned some things about my home to make it more efficient. I was really Impressed with his..."
"Technician was very thorough."
"Same day service after emergency call was placed. Called in advance. Quick diagnosis and solution implemented effectively."
"One time, efficient, completed quickly, explained the results of work. You had a happy customer with the job!"
"I've used this company on 2 separate occasions. The techs have been polite, knowledgeable, on time and the service they provided was outstanding! I will never use another..."
"Ed came over on a Sunday evening and was very pleasant. They started and finished the work on Tuesday. The house is cool again."
"He was very professional, explained all my issues took the time to show me were the problem was. If I were to require additional service in the future, I hope I would get..."
"She was very professional and explained everything she did in a way that I clearly understood."
"Very good tech and he new what he was doing."
"Very, very, very, very thorough check up. "
"very efficient and on time"
"tec ;was ;very knowledgable and nice"
"The service was good, except that there was a leak where the new line connected with my old stove. It was fixed a week later."
"Clayton did an great job servicing our units."
"Salesman was extremely knowledgeable and thorough. Equipment installers were professional and expident."
"Liked my service tech, but my system was working before the service and quit working afterwards, i had a paid service agreement and still cost me an additional $300."
"Scott was an excellent technician--he did a great job."
"Tech was very efficient, considerate, and took care of equipment.
"After replacing my fan motor the technician told me the outside unit was operating and that I should turn on the air conditioner at the thermostat. I did so and left beli..."
"We always get great service."
"Roger got here around 10 am after I called at 8 am. We really needed help with our problem, and he fixed the problem quickly. He explained our problem and explained how..."
"Your Technician was excellent. He did a great job, wasted no time, and knew what he was doing. I do, though, have an issue with the cost of parts."
"The technician was very friendly and explained all of the testing he did as well as the final solution to the problem. I was very impressed."
"Daniel did a thorough job and I could tell an immediate difference in my a/c performance. He also was understanding of my disability and cleaned up after himself both in ..."
"technician very thorough"
"Tech that came out had outstanding customer service"
"Air conditioner was checked, and later, water heater drain pipe was installed."
"He was friendly and explained everything "
"Great staff, knowledgeable, timely and courteous! "
"I very rarely give perfect score on any survey,etc."
"Very efficient technician. Professional and polite. "
"Plumber did NOT use "booties" over street shoes when entering our house."
"Clayton did a thorough, conscientious job."
"Technician was very courteous. He answered all my questions; located a potential future problem; and offered a solution to correct the issue."
"Daniel was friendly, efficient, and thorough. "
"Julio was friendly, professional and answered all my questions in a way I could understand"
"Keith and Chris were absolutely professional, polite, and very efficient...they answered all my questions without being condescending and I would highly recommend them...."
"Great service, came here promptly "
"Tech showed up on time, was very friendly."
"tech was on time, professional, explained work completed"
"Steve did a super job. He did everything needed to insure my system was in good working order."
"thorough job complete and not rushed"
"TECHNICIAN WAS VERY COURTEOUS AND HELPFUL. PROVIDED SOME INFORMATION TO HELP THE AC WORK MORE EFFICIENTLY"
"The technician was on time, very efficient, friendly and quickly assessed the problem. He worked hard and unstopped the tub."
"Julio told me about options that I didn't know were out there. Placed filters in the furnace and gave me instructions on how to change them. He was so attentive to all ..."
"Your 2 times per year maintenance services have kept our older heat & a/c system running - and I really can't afford new one! (Sorry I took so long to fill this out - I s..."
"Very kind excellent work"
"I had to make a second appointment to have the faucet drain mechanisms in both faucets adjusted. They were not properly installed. The lead plumber (Scott) seemed distrac..."
"Excellent customer service. The technician was friendly and was able to detect the problem with my AC very quickly."
"Julio is very professional, courteous, and knowledgeable, I trust what he says is the truth."
"They were here on time and furnished me with the choice of adding the coolant or not "
"Very professional, courteous, and knowledgeable about all of the services they were conducting on my air conditioning unit."
"We received excellent service on our AC in a timely manner"
"Service was excellent with the exception that it was to fix an installation problem when H/AC were installed in 12/16. "
"First time customer, I was Impressed with the work that was done in a timely manner.First impression was very good he presented himself as very knowledgeable and answered..."
"Very friendly, helpful service"
"Greg was very personable and extremely knowledgeable. He went out of his way to explain what was wrong with my AC unit, how to fix it and even gave me tips on how to main..."
"Service rep was knowledgeable and professional"
"The gentleman show me why I needed additional freon and my house is cooler because of it. "
"Quick, efficient service"
"Technitiond were great. But was disappointed that after telling the person making appointment that I had 2 filters and please bring with them. They had to leave and purch..."
"Nice guy! Dis a really excellent job !!!"
"Technician was prompt and informative!"
"Scott, the technician, was very polite & respectful and came by and installed a new water heater within an hour after I called the office. I will be calling Gordon's Serv..."
"Julio Rios did a superior job inspecting and adjusting our unit. He was very professional as well as informative about what we can do to get the best performance from ou..."
"He was polite and new what he was doing. He is a keeper and promotes the company. He does it proud."
"The technician was very personable and informative. I would like to keep the same technician (#296) Julio Rios for future visits."
"here promptly, finished in a timely manner, explained what he did, "
"Your service has always been superb. Julio was efficient, polite.
I have tried to go into your website after the visit and get blocked and denied. I have been satisfied ..."
"I think they took too long to install water heater. A man from their office came on Tues. and made a parts list. On Fri. they had to make a parts run to get hot water hea..."
"Professional and thorough"
"Very professional. Completed task in a timely matter."
"Technician was super friendly and very helpful."
"the installation surpassed expectations"
"Outstanding work, very friendly, great all around. Thanks! But since the City failed the water heater installation, think I still need you to schedule someone to correc..."
"Prompt about arriving when scheduled, polite, efficient. We really liked the way Daniel communicated with us and the work he did."
"Sales Rep (Dave Watson) was very professional, personable, listened to our needs & knew quick to respond to issues as they came up. The Technicians Team (Johnathan, Fabia..."
"Professional. Knowledgeable. Respectful. Very helpful."
"Technician was friendly but professional. Also seemed thorough in his performance of the routine maintenance,"
"The technician was very professional and thorough."
"The technician was very thorough and professional. "
"George and Clayton were on time. They looked very professional. They wormex consistently withojt breaks. Everythng was explained to me thoroughly. My air conditioner is w..."
"The tech looked and spoke very professional. He worked very proficiently and developed my trust. From past statements from former tech, I believed what he said about my s..."
"Just use to our regular guy. I am not able to go outside and watch someone new."
"He was pleasant, professional & thorough. The reason for my low rating on the timing questions was that his vehicle did not start--I was the first appointment of the day...."
"Plumber came in and out of house in street shoes without using "booties" to protect our carpets."
"I was astonished and surprised that Service Experts--or anyone for that matter--could send a service person to my home within a few hours of my call at 5:30 p.m. I assume..."
"Efficient. Knowledgeable. On time."
"The technician was very courteous."
"The service tech was very knowledgeable. He share with us what we needed and what we didn't have to have."
"Julio Rios and Clayton responded quickly and did a GREAT job, Julio explanation of the problem was very professional......Thanks Julio !"
"detailed and took time to explain what he was doing"
"AC was "freezing up" at night. Gordon's technician accessed wiring to try to diagnose the problem. AC then threw the circuit breaker every time it was turned on. It had n..."
"The Technician wrote in his notes and i quote ( I found that the blower motor is out on the start windings recommend blower motor replacement but due to the age efficien..."
"Technician was professional, did an exellent job and explained to me what he did."
"Scott was at the house within 30 minutes, knew what to do to resolve the problem, and within one hour we had HOT water again. Excellent
technician! He is always welco..."
"George and Clayton were polite, informative. And, very importantly, they were comfortable and friendly with my dogs. They went above and beyond by moving some sheetrock..."
"The tech was polite, friendly, efficient and skilled. "
"Friendly, competent and thorough technician."
"Technicians were able to stop the water leak."
"Excellent, fast service"
"Courteous, and very professional service man"
"Ed came in and explained everything in a very cordial, professional, and efficient way. He was very concerned that we understood everything that was going to happen. He a..."
"We were out of state at the time and I was able to schedule and pay over the phone."
"The technicians made sure that my system was working to its peak performance. They were helpful and thorough.
"You are always quick to respond and do a great job! The only reason I don't give a 10 is because you said you would call first thing the next day but we ended up having t..."
"the service person was quite friendly and informative. I'm disapointted to hear Gordon's no longer cuts overgrown trees and bushes around the A/C units."
"Jason was very cordial and did his job well."
"The serviceman was very nice and after he completed his work he made sure everything was tidy. Not all workers are as committed to doing an all around good job."
"WE HAVE ALWAYS RECEIVED EXCELLENT SERVICE, (HOWEVER, TO BE HONEST THE PERIOD OF PREVIOUS OWNERSHIP WAS LESS CUSTOMER ORIENTATED) TECHNICIANS ARE TIMELY, PROFESSINAL AND I..."
"I would have given an 11 or 12 if possible. Jeff is spectacular. He engineered and installed a fix to an inspector write-up on a missing condensate line in record time...."
"I don't hand out very many perfect scores to anyone."
"Your Tech was very knowledgeable, had excellent skills, and made sure that I understood what cause the problem with my slow draining wash basin."
"Jeff was very helpful with my thermostat situation not working correctly."
"The technician did a great job servicing my machine and also answering my questions about the uv lights and how that system works."
"Tech was very knowledgeable & did a good job"
"Very helpful with answers to my questions"
"Very courteous, punctual, informative"
"Malcolm and Tyrell took the time to explain everything. They were sure the work was done right. They deserve a raise!!"
"This was the first time when I had to have repair on my unit it was diagnosed correctly, ordered the right part, and completed the work within the week of the first visit..."
"Your servicemen always assess the problem quickly and then proceed to do everything to fix the problem."
"Techs arrived on time, courteous and polite, serviced my A/C unit, replaced both air filters and explained what they observed while inspecting my A/C system."
"We have used Gordons since the 70's and we always receive excellent service."
"Gentleman was very helpful in answering my questions & not in a rush when I asked him to get out door"
"The technician took the time to identify the symptom and after the repair verify that all was well."
"The technician was very thorough and clearly explained what he did and the results of his work."
" Bill was polite, very informative, and sensible in his recommendations. "
"knowledgeable and curtious "
"Arrived on time' was efficient and friendly. No issues whatsoever."
"Polite tech and quick. Office keeping me informed as to when tech would arrive was nice."
"Checked the problem and quickly determined the issue."
"good man you had come out "
"He was great and very helpful. Came after 7:30 p.m. and was working really hard. I appreciate him for working so many hours and making my house cool."
"Professional service and did not rush "
"Tech was ahead of schedule..Did not interrupt my schedule."
"Steve always does excellent work "
"Jason was very thorough, helpful, polite and personable."
"They were right on time, very professional and knowledgeable. Answered all my questions and very polite. Called the next day to make sure everything was good."
"great work- did it quickly and explained everything to us "
"Very polite and professional service. Quick installation.
"Service man did not clean out leaves from inside of outside unit. He did not put screen wire barrier properly back on unit. The wash hose was not put back where it was ..."
"Easy to schedule. Timely arrival. Fair price. Work appears to be well done."
"Pleasant and proffesional"
"Jason was competent and thorough."
"Gordon Tech was polite and competent."
"the technician did a good job"
"Excellent service and very kind and caring technician and sales consultant."
"Fast and efficient service"
"The technician did a thorough inspection of my system and explained what he found and what might need to be corrected in the future."
"Very efficient and professional behavior."
"The technician answered all of my questions and was helpful."
"good service as advertised."
"The service tech was great. He was thorough, polite and helpful. Hope he can service the equipment next time."
"Technician was on time, very friendly, and was very knowledgeable. "
"Arrived early in time-frame along with plumber who served as ladder watcher and who performed water heater maintainence."
"He was very friendly and yet efficient."
"George was very polite and professional."
"Great service and very informative."
"Always receive professional service."
"good prompt service every time we need it....."
"Julio and Johnny were my 2 installers. They were both very friendly and easy to talk with. They took all day, but did the job right the first time. Heat and A/C seem to b..."
"I was given the impression that the part needed to repair my SC would be forthcoming within a week, and we are in week two and after I called Gordons I was just told they..."
"Friendly, professional and did a good job"
"The tech Jason was very nice and did the best job inspecting and cleaning of my unit I have seen in a very long time."
"The technician was very professional and knowledgeable."
"The technician was courteous, very knowledgeable, and very polite."
"I never give the top rating as I feel there is always room to improve. "
"Terrell is very thorough and does a good job. You should be glad to have him. It would prefer he be my service tech every time. Mark it down"
"Your Tech was very knowledgeable, had excellent skills, and made sure that I understood what cause the problem with my slow draining wash basin."
"Good service good tech."
"Service expert technician was friendly, respectful, and very informative. He did an awesome job. "
"The gentleman forgot to wear shoe coverings in the house.....normally that would not be a big deal, but with the weather/rain of late."
"Service Technician on time and did a great job"
"The tech was very professional and did a good job. Arrived on time and did his job quickly."
"The technician does very thorough work. You should give him a raise. He's been out here several times. Very professional. He is to be commended!!"
"Malcom was polite and professional. He improved and simplified my under the kitchen sink connections. He also offered to replace my water filter while he was already d..."
"Great service and provided details about a/c unit"
"Showed up when he was supposed to, did his thing and left."
"He was very thorough and explained everything to me."
"Jeremy is so efficient and competent. I wouldn't consider using any other plumber."
"The problem was corrected."
"You have fixed whatever problem I had in a very timely manner."
"Great tech. He had a trainee on the first service call. You could tell he was trying to help the trainee excel at his new job."
"efficient, pleasant technition."
"He checked everything out and answered any questions. "
"Steve asked several good questions about our heat and air conditioning. What we liked best and what if anything could be better / different. He was very attentive to ou..."
"He did more than expected."
"Service was very thorough - as always. "
"Rick, Johnny, and Tre came on time and did outstanding work installing my new system. "
"Jonathan provided plenty of information, answering all my questions. He even checked on the condition of our REME Air Cleaner, making sure it was clean. He thoroughly cl..."
"Although the job was completed (replaced the flapper in a toilet), I wasn't pleased in how the tech tried to make me feel like I was getting a real bargain. He showed me..."
"Very prompt arrival after call
Neat young man, very courteous and very knowledgeable of our unit and work to accomplish"
"The tech was very professional and polite and did a very thorough job."
"I was fuming because my system stopped running and it is brand new. The lady on the phone got a tech quickly to my house. The tech was professional competent and with a g..."
"From my first call needing a tech to come look at my old system to the nice follow-up visit from Rick, the staff at Service Experts have been so kind, so available, and s..."
"Miley recognized our issue was extremely knowledgeable, provided a variety of solutions and was Effexor to and courteous while producing what was obviously quality workma..."
"Technician was very professional, knowledgeable, & informative. Plus he was very personable."
"Extremely professional, honest and friendly. Nice combination."
"Fixed the initial problem. Checked all the plumbing and found another problem. Told us process to fix it, ordered the part and gave us an estimate"
"Your service technician, Mr. Erick Railback, was exceptionally competent and friendly to myself and my family. He rendered exceptionally good service and I highly recomm..."
"Had a very knowledgeable technician."
"great customer service and knowledgable of what he was doing"
"Mr Sandoval was on time and went right to work. He is a very polite tech who made recommendations easy to understand and follow. He also represented Gordons well by off..."
"The service man understood my delema and suggested servicing both furnace and air conditioner at same appt. "
"He was skilled and polite"
"Did no work on my property just seen it was a city problem "
"Delivered everything promised and more. Completely professional, extremely qualified, worked hard, polite, finished early, cleaned everything after job. Couldn't be mor..."
"This crew was simply the best! Professional, courteous, friendly and really good at their job. They represented Gordon's in a very positive way."
"Very nice and respectful technician. Did a great job."
"Terrell very professional"
"Technician was professional and knowledgeable "
"George was quite the professional! As much as I hate calling people out on a Saturday night, we had to. Having two babies and no heat just wasn't going to fly! We called ..."
"Julio was very professional and answered all my questions. He suggested helpful information to help make our system last longer and preform efferent. On time and worked..."
"Technician (#320) was very prompt in arriving at allotted time. Mikey was very helpful and courteous in fixing the problem. He went above and beyond in securing the requi..."
"This was Eddies 2nd time servicing our unit and he does an excellent job at making sure everything is operating correctly and is very thorough. I would love to have come ..."
"I would give 10 to the technician who came to my house but only a 7 because the answering system dropped my call again. The young lady who called the next morning was sw..."
"Even though the phone rep thought it might take several hours for someone to get to us it only took about and hour."
"The technician, Ed, was very knowledgeable, personable, and efficient in performing the required service."
"When I made my appointment I was very clear that I needed some one to scope out my HVAC vent in laundry room back bath. We had a sewer smell coming from the vents. The ..."
"Tech did not check unit. Said because it is old heat exchanger was cracked and inducer motor was bad. Another company checked the unit and found a faulty pressure switch."
"Excellent work and very professional "
"Tech was very professional explaining his concerns with a heating unit that is 14 years old."
"The technician was thorough, complete, professional and explained every thing he did"
"Love the techicians you employ. "
"I needed a t-line to hook up a new dishwasher, new sink basket, fix a leaky bathtub faucet, & new faucet fixtures for bathroom sink. The pricing was outrageous & he said..."
"Scott did an excellent job."
"Ms. Ashley was very informative and knowledgeable and returned call faster than i had expected with appt. date. Malcon # 386 arrived ahead of schedule and in and out fast..."
"VERY PROFESSIONAL, ARRIVED ON TIME,"
"The leak reoccurred (was not fixed) twice."
"Tech was on time, knowledgable and friendly."
"Technician forgot to turn the thermostat back down to the level it was upon arrival."
"Technician was very knowledgeable, friendly, on time, and explained the problem very well. He was also speedy."
"Good troubleshooter who was knowledgeable regarding the system."
"Very courteous service. Called to let us know when exactly he would arrive (which is very appreciated!). Explained exactly what services/parts we needed. "
"When arrived, the technician was very professional. I appreciate that you change the filters every time you do maintenance on the ac or heater. "
"It was not my first time using one of your services. I was satisfied then so i figured I would be satisfied this time. I was.."
"Able to get an service call quickly."
"He was very helpful. He answered all concerns."
"He was fast kind and made sure it was right before leaving. "
"Calvin was very professional and checked to be sure everything was completed to my satisfaction."
"Calvin was methodical, thorough and courteous during his duct cleaning work in our home."
"Fast, efficient, friendly "
"Arrived early in allotted time frame, technician very friendly "
"Service Expert was very knowledgeable and friendly. "