"George and Clayton were polite, informative. And, very importantly, they were comfortable and friendly with my dogs. They went above and beyond by moving some sheetrock...
"The tech was polite, friendly, efficient and skilled. "
"Little down time"
"Friendly, competent and thorough technician."
"On time, efficient"
"Technicians were able to stop the water leak."
"Excellent, fast service"
"Courteous, and very professional service man"
"Ed came in and explained everything in a very cordial, professional, and efficient way. He was very concerned that we understood everything that was going to happen. He a...
"We were out of state at the time and I was able to schedule and pay over the phone."
"The technicians made sure that my system was working to its peak performance. They were helpful and thorough.
"You are always quick to respond and do a great job! The only reason I don't give a 10 is because you said you would call first thing the next day but we ended up having t...
"the service person was quite friendly and informative. I'm disapointted to hear Gordon's no longer cuts overgrown trees and bushes around the A/C units."
"Jason was very cordial and did his job well."
"The serviceman was very nice and after he completed his work he made sure everything was tidy. Not all workers are as committed to doing an all around good job."
"WE HAVE ALWAYS RECEIVED EXCELLENT SERVICE, (HOWEVER, TO BE HONEST THE PERIOD OF PREVIOUS OWNERSHIP WAS LESS CUSTOMER ORIENTATED) TECHNICIANS ARE TIMELY, PROFESSINAL AND I...
"I would have given an 11 or 12 if possible. Jeff is spectacular. He engineered and installed a fix to an inspector write-up on a missing condensate line in record time....
"I don't hand out very many perfect scores to anyone."
"Your Tech was very knowledgeable, had excellent skills, and made sure that I understood what cause the problem with my slow draining wash basin."
"Jeff was very helpful with my thermostat situation not working correctly."
"The technician did a great job servicing my machine and also answering my questions about the uv lights and how that system works."
"Tech was very knowledgeable & did a good job"
"Very helpful with answers to my questions"
"Very courteous, punctual, informative"
"Malcolm and Tyrell took the time to explain everything. They were sure the work was done right. They deserve a raise!!"
"This was the first time when I had to have repair on my unit it was diagnosed correctly, ordered the right part, and completed the work within the week of the first visit...
"Your servicemen always assess the problem quickly and then proceed to do everything to fix the problem."
"Techs arrived on time, courteous and polite, serviced my A/C unit, replaced both air filters and explained what they observed while inspecting my A/C system."
"We have used Gordons since the 70's and we always receive excellent service."
"Gentleman was very helpful in answering my questions & not in a rush when I asked him to get out door"
"The technician took the time to identify the symptom and after the repair verify that all was well."
"The technician was very thorough and clearly explained what he did and the results of his work."
" Bill was polite, very informative, and sensible in his recommendations. "
"knowledgeable and curtious "
"Arrived on time' was efficient and friendly. No issues whatsoever."
"Polite tech and quick. Office keeping me informed as to when tech would arrive was nice."
"Checked the problem and quickly determined the issue."
"good man you had come out "
"He was great and very helpful. Came after 7:30 p.m. and was working really hard. I appreciate him for working so many hours and making my house cool."
"Professional service and did not rush "
"Tech was ahead of schedule..Did not interrupt my schedule."
"Steve always does excellent work "
"Jason was very thorough, helpful, polite and personable."
"They were right on time, very professional and knowledgeable. Answered all my questions and very polite. Called the next day to make sure everything was good."
"great work- did it quickly and explained everything to us "
"Very polite and professional service. Quick installation.
"Service man did not clean out leaves from inside of outside unit. He did not put screen wire barrier properly back on unit. The wash hose was not put back where it was ...
"Easy to schedule. Timely arrival. Fair price. Work appears to be well done."
"Pleasant and proffesional"
"Jason was competent and thorough."
"Gordon Tech was polite and competent."
"the technician did a good job"
"Excellent service and very kind and caring technician and sales consultant."
"Fast and efficient service"
"The technician did a thorough inspection of my system and explained what he found and what might need to be corrected in the future."
"Very efficient and professional behavior."
"The technician answered all of my questions and was helpful."
"good service as advertised."
"The service tech was great. He was thorough, polite and helpful. Hope he can service the equipment next time."
"Technician was on time, very friendly, and was very knowledgeable. "
"Arrived early in time-frame along with plumber who served as ladder watcher and who performed water heater maintainence."
"He was very friendly and yet efficient."
"George was very polite and professional."
"Great service and very informative."
"Always receive professional service."
"good prompt service every time we need it....."
"Good technician "
"Julio and Johnny were my 2 installers. They were both very friendly and easy to talk with. They took all day, but did the job right the first time. Heat and A/C seem to b...
"I was given the impression that the part needed to repair my SC would be forthcoming within a week, and we are in week two and after I called Gordons I was just told they...
"Friendly, professional and did a good job"
"The tech Jason was very nice and did the best job inspecting and cleaning of my unit I have seen in a very long time."
"The technician was very professional and knowledgeable."
"The technician was courteous, very knowledgeable, and very polite."
"I never give the top rating as I feel there is always room to improve. "
"Terrell is very thorough and does a good job. You should be glad to have him. It would prefer he be my service tech every time. Mark it down"
"Technician was quick and knowledgeable "
"The technician was curious, knowledgeable and worked efficiently "
"The technician you sent out was very courteous and knowledgeable about the equipment. We would like to request Julio service our unit in the fall."
"Good service good tech."
"The tech did not reset one of the thermostats (I had to) and reset the other wrong— wife goes upstairs to bed and it was 66 degrees."
"explained to me that it would cost about 2000.00 to fix and it would be better to replace unit, had dog days air double check and discovered a bird had made a nest in ven...
"Service expert technician was friendly, respectful, and very informative. He did an awesome job. "
"Technician took the time to help solve a problem I was having. He caulked a gap that no one else had ever noticed"
"The gentleman forgot to wear shoe coverings in the house.....normally that would not be a big deal, but with the weather/rain of late."
"Service Technician on time and did a great job"
"I have no complaints about the service."
"The technician was on time, very polite and completed the job quickly."
"The tech was very professional and did a good job. Arrived on time and did his job quickly."
"The technician does very thorough work. You should give him a raise. He's been out here several times. Very professional. He is to be commended!!"
"I didn't watch or pay attention to what he was doing, he was courteous, etc,"
"1 hour later than scheduled appointment time and no courtesy call to let us know. "
"Malcom was polite and professional. He improved and simplified my under the kitchen sink connections. He also offered to replace my water filter while he was already d...
"Malcolm was knowledgeable and professional"
"Returning service expert so he just knew what to do."
"Technician was very professional and friendly. "
"The technician was polite on-time respectful and did a very good job."
"Great service and provided details about a/c unit"
"Good service "
"Showed up when he was supposed to, did his thing and left."
"David is always very professional and helpful in explaining what needs to be done."
"Tech was very friendly and helpful in showing me how to maintain the unit. All of the service techs that have been here over the years have always been very friendly and...
"He was very thorough and explained everything to me."
"Julio was extremely prompt and courteous. He was very conscientious regarding my property. He took care of the service quickly and explained other products that would b...
"Malcolm was straightforward with answers to my questions and concerns."
"excellent, attentive service"
"Timely and Efficient service by a knowledgeable plumber."
"Jeremy is so efficient and competent. I wouldn't consider using any other plumber."
"Professional and very thorough doing the inspection."
"Helpful and informative regarding current and future needs for service. Polite & courteous. Great job."
"The problem was corrected."
"You have fixed whatever problem I had in a very timely manner."
"Malcolm was very thorough and straight forward with the answers to my questions or concerns. I appreciate that, not leaving you guessing at what he meant."
"Ed was very efficient, thorough, careful, conscientious and personable. He's the first service tech we've had who completely disassembled the outside unit to clean it tho...
"Great tech. He had a trainee on the first service call. You could tell he was trying to help the trainee excel at his new job."
"The technician Ed was very thorough. We had a leak in the line and he kept working until he found it and repaired it. We were very pleased with the results.
Thanks, The ...
"The service tech was on time and VERY professional. "
"My technician was wonderful, knowledgeable and considerate of my time and my home. "
"efficient, pleasant technition."
"Their representatives are very respectful and friendly and get the job done in a reasonable amount of time."
"The technician wold take the time to show me problems identified and explain how it works."
"Very neat, helpful, used time well, I felt he
Was very careful too check the system."
"He had tie up earlier in day and so got to our house quite late but he still did a thurough job"
"He checked everything out and answered any questions. "
"Courteous and professional, explained what was done "
"Technician, George was here when I was told he would be. He was very professional, knowledgeable, patient & explained thoroughly what was wrong & how it would be resolved...
"Calvin always does a great job for us and we trust his advice always"
"BECAUSE MR. SANDOVAL WAS VERY PROFESSIONAL IN THE UPMOST WAY..... AND WAS VERY CONSCIOUS OF ALL THAT HE DID. AND LADIES THEY WEAR FOOTIES ON THEIR SHOES....SO AS NOT TO ...
"Called before he showed up and let me know when he was coming. Greeted both me and my dog, did his work and left the house clean and tidy."
"Steve asked several good questions about our heat and air conditioning. What we liked best and what if anything could be better / different. He was very attentive to ou...
"Professional, courteous, knowledgeable, informative and quick"
"Excellent service from tech. Ed explained need for each repair and condition of each unit. v
He was very friendly and informative. Would request Ed again."
"He did more than expected."
"He was very through and very polite"
"He knew what to do and did it"
"Service was very thorough - as always. "
"Rick, Johnny, and Tre came on time and did outstanding work installing my new system. "
"Julio called and came earlier than expected, which was great. He service 2 units in my home and then reported to me what he found and showed me the problems. I enjoyed hi...
"Ed was very helpful...always informing me at every step what he was preparing to do."
"Jonathan provided plenty of information, answering all my questions. He even checked on the condition of our REME Air Cleaner, making sure it was clean. He thoroughly cl...
"Julio Rios, #296, answered all of our questions, gave us information for additional services in the future. He is a great rep. for your company and the services you prov...
"Although the job was completed (replaced the flapper in a toilet), I wasn't pleased in how the tech tried to make me feel like I was getting a real bargain. He showed me...
"Very prompt arrival after call
Neat young man, very courteous and very knowledgeable of our unit and work to accomplish"
"He explained things"
"The tech was very professional and polite and did a very thorough job."
"I was fuming because my system stopped running and it is brand new. The lady on the phone got a tech quickly to my house. The tech was professional competent and with a g...
"Have always enjoyed having your techs out to provide our HVAC maintenance. They have always been very professional, and knowledgeable. These two techs were no exception...
"I called at 1:00 and Mike was here by 330 the sameday. He was very thorough , friendly and helpful making sure I understood what the issue was and how he was going to fi...
"From my first call needing a tech to come look at my old system to the nice follow-up visit from Rick, the staff at Service Experts have been so kind, so available, and s...
"Julio, was very personal. Arrived on time,checked filter and said we didn't have to have one but it had been a year since we replaced. went over everything he did "
"Miley recognized our issue was extremely knowledgeable, provided a variety of solutions and was Effexor to and courteous while producing what was obviously quality workma...
"Technician was very professional, knowledgeable, & informative. Plus he was very personable."
"Arrived on time and explained things."
"Gave us the best offers then anyone around and real professional at their work. "
"Technician was personal, explained what he was doing and the results of his actions. "
"Tech was knowledgeable, competent and courteous."
"Extremely professional, honest and friendly. Nice combination."
"Fixed the initial problem. Checked all the plumbing and found another problem. Told us process to fix it, ordered the part and gave us an estimate"
"technician explained everything as he performed checks"
"the very best"
"Your service technician, Mr. Erick Railback, was exceptionally competent and friendly to myself and my family. He rendered exceptionally good service and I highly recomm...
"Had a very knowledgeable technician."
"The technician identified the problem and corrected it within a few minutes."
"Tech was professional, courteous, did great work & had a fantastic sense of humor. "
"The service man was very polite, did what he was supposed to do and even replaced some batteries in my smoke alarm for me. I appreciated that very much because it is dif...
"Done a fantastic job "
"Prompt service, knowledge technician."
"great customer service and knowledgable of what he was doing"
"Did a great job quick and easy and we're very helpful."
"Mr Sandoval was on time and went right to work. He is a very polite tech who made recommendations easy to understand and follow. He also represented Gordons well by off...
"The service man understood my delema and suggested servicing both furnace and air conditioner at same appt. "
"He was skilled and polite"
"After normal service hour call,promptly provided a needed repair.Technician, professional and courteous."
"The technician explained what he found in a language that I could understand and he explained the options to fix the situation to me. He was very polite, too."
"Work was done in a timely manor, and personal were professional and polite."
"Did no work on my property just seen it was a city problem "
"Prompt, courteous, professional service."
"Technician was very efficient, thorough & helpful!"
"Technician Julio Rios not only did a great job in servicing my system, he also offered timely recommendations as to the other products and services available which can fu...
"The tech was very good at explaining the service he was providing "
"easey to talk to."
"Delivered everything promised and more. Completely professional, extremely qualified, worked hard, polite, finished early, cleaned everything after job. Couldn't be mor...
"The technician was very helpful and professionally pleasant."
"This crew was simply the best! Professional, courteous, friendly and really good at their job. They represented Gordon's in a very positive way."
"Although there was a simple solution to our problem, we really appreciated the expedited reply to our emergency service call. "
"Technician was very thorough in his explanations and very helpful."
"Very nice and respectful technician. Did a great job."
"Jonathan was nice polite and explained what was going on"
"good service and very friendly"
"Terrell very professional"
"I love the new unit"
"Very satisfied "
"Did what I contracted for"
"Excellent service and very kind technician."
"Technician was professional and knowledgeable "
"Technician presented professional and courteous. "
" Because Julio was very professional and did his job and explained everything."
"George was quite the professional! As much as I hate calling people out on a Saturday night, we had to. Having two babies and no heat just wasn't going to fly! We called ...
"Julio was professional and customer service oriented. He exhibited excellent skills and provided me with information that I found extremely interesting."
"Julio was very professional and courteous and answered all my questions. He did a great job and explained the process.
I look forward to seeing him again on the next ser...
"Ed is very knowledgeable, informative and personable. Not only was he timely but he took care of everything we asked plus taught me a lot about filters, venting etc."
"very pleasant, went right to work, did not take long at all. He also tightened a faucet outside that I thought was broken while waiting for delivery."
"Julio was very professional and answered all my questions. He suggested helpful information to help make our system last longer and preform efferent. On time and worked...
"Very friendly & competent."
"Technician (#320) was very prompt in arriving at allotted time. Mikey was very helpful and courteous in fixing the problem. He went above and beyond in securing the requi...
"This was Eddies 2nd time servicing our unit and he does an excellent job at making sure everything is operating correctly and is very thorough. I would love to have come ...
"The technician Julio Rios did an excellent job of not only informing me about the service he was performing on the date of service, he did a great job of informing me of ...
"Came out set up air conditioner to og and e specs"
"I would give 10 to the technician who came to my house but only a 7 because the answering system dropped my call again. The young lady who called the next morning was sw...
"Your Tech was very knowledgeable, had excellent skills, and made sure that I understood what cause the problem with my slow draining wash basin."
"Even though the phone rep thought it might take several hours for someone to get to us it only took about and hour."
"The technician, Ed, was very knowledgeable, personable, and efficient in performing the required service."
"When I made my appointment I was very clear that I needed some one to scope out my HVAC vent in laundry room back bath. We had a sewer smell coming from the vents. The ...
"on time, professional "
"Tech did not check unit. Said because it is old heat exchanger was cracked and inducer motor was bad. Another company checked the unit and found a faulty pressure switch."
"Excellent work and very professional "
"Tech was very professional explaining his concerns with a heating unit that is 14 years old."
"The technician was thorough, complete, professional and explained every thing he did"
"Love the techicians you employ. "
"Tech did a great job."
"I needed a t-line to hook up a new dishwasher, new sink basket, fix a leaky bathtub faucet, & new faucet fixtures for bathroom sink. The pricing was outrageous & he said...
"Scott did an excellent job."
"Ms. Ashley was very informative and knowledgeable and returned call faster than i had expected with appt. date. Malcon # 386 arrived ahead of schedule and in and out fast...
"VERY PROFESSIONAL, ARRIVED ON TIME,"
"The leak reoccurred (was not fixed) twice."
"Tech was on time, knowledgable and friendly."
"Technician forgot to turn the thermostat back down to the level it was upon arrival."
"Technician was very knowledgeable, friendly, on time, and explained the problem very well. He was also speedy."
"Good troubleshooter who was knowledgeable regarding the system."
"Very courteous service. Called to let us know when exactly he would arrive (which is very appreciated!). Explained exactly what services/parts we needed. "
"When arrived, the technician was very professional. I appreciate that you change the filters every time you do maintenance on the ac or heater. "
"It was not my first time using one of your services. I was satisfied then so i figured I would be satisfied this time. I was.."
"Able to get an service call quickly."
"He was very helpful. He answered all concerns."
"He was fast kind and made sure it was right before leaving. "
"Calvin was very professional and checked to be sure everything was completed to my satisfaction."
"Calvin was methodical, thorough and courteous during his duct cleaning work in our home."
"Fast, efficient, friendly "
"Arrived early in allotted time frame, technician very friendly "
"Service Expert was very knowledgeable and friendly. "
"Your people are all so efficient and friendly."
"Timely -- efficient -- communicated well -- clean up the area nicely"
"He was a very nice and personable gentleman. Friendly and efficient. "
"The technician provided quality service and was able to explain to me what the problem was and his capabilities to solve the issues."
"He explained answers to our questions, and made sure that we understood."
"The technician finished the job sooner than expected!"
"I do not know which tech you have on this survey, I ended up having two techs. The first one did not have the correct ladder to get into the attic, so another tech was s...
"My tech did a good job and discovered problem. Hated to have to pay a $99 service fee being under contract for a problem not solvable by company, but understand."
"I was in need of a hot water tank. I had used them before in the past however I will never use them again due to being grossly overcharged. "
"Very friendly & helpful"
"Service provider was polite, efficient and knowledgeable."
"Very courteous, prompt, clean, friendly. Neat, professional installation."
"Ed Sandoval is an excellent worker."
"Me. Adams was very knowledgeable of my heater problem. He showed me what the problem was and what was needed to fix it. Sense I had a service appointment in a week he als...
"Because he was very polite i was more than satisfied with his services. He explains everything so well."
"In all the years I have been with you, you have taken care of the situation in a timely manner."
"Our service man is always polite and friendly to any member of our family he meets."
"The guy explained stuff in depth."
"Personable individual who worked hard and study to install the new water heater.
This is Scott's dad filling out this survey. Scott was out of town so I was the one pre...
"We have had a contract with your company for 20 years and this is the first technician who should us the fungi/mold that was developing on the coils in the gas pack downs...
"Technician arrived promptly and was very professional! "
"I was very pleased with the service."
"Technician Thomas called prior to appt. time and arrived promptly. Diagnosed issues with existing thermostat, determined need for replacement. Replaced faulty thermostat ...
"Good service "
"Edward was most courteous, friendly and knowledgeable. More importantly, he took the time to explain things to me. He was also very thorough. I was particularly impressed...
"The tech was very polite and put on booties and I think he did a through job"
"Excellent service "
"Because the service technician was very through and very polite."
"AS USUSUAL, TECHNICIANS WERE COURTEOUS,PROFESSIONAL AND KNOWLEDGABLE"
"Fast, efficient, informative, friendly"
"Jeremy went over and above in the service he provided. Spent time explaining things where we could understand them. Provided us with information for preventive maintenanc...
"The service was amazing, never received such complete service from any other company."
"Mr. Sandoval was extremely through and professional, answered any and all questions. "
"The man servicing my heating unit was very nice and told me everything that he was doing.
"On time, very professional and knowledgeable, and explained everything."
"He was very thorough and courteous. He wore the booties to protect the carpet and explained everything to me."
"Very good service."
"We are very pleased our new system. The installers did a good job, and were very helpful."
"Service person was very polite and did a good job."
"At my rent house at 1521 SE 51st, you tried to sell me a unit that I didn't need. Just like you did at my home at 10524 S East Side Dr, 2 years ago. And now the NEW unit,...
"Everything was great."
"It started with my furnace failure. Your technician was working for a neighbor so I asked if he might take a lookat my problem. Since he would be very busy, he called ano...
"Roger is polite and efficient."
"Enrique was very through and explained everything that he found and everything that he did. Very professional."
"Best service guy yet. "
"The service man was timely and courteous and efficient"
"Everything went well. Tech was within the time range and did a very good inspection of my system. Made one recommendation which I will follow up on."
"This review is in regards to your sales consultant, Dave, who was an influence for me to get new heat and air systems in an old home I moved to. Dave is a good communica...
"The technician was seemed to know his job. He explained to me about the advantages of purchasing a new air/heat unit, as the one here is getting old.
Thanks to all the e...
"I got service the day I called my problem in."
"The showed called and showed earlier that promised and promptly got the job done"
"Technician was on time and went over the work performed"
"Tech did a through job"
"took the time to check unit"
"Do a good job"
"Ed Sandoval is very respectful, knowledgable and thorough technician. "
"I've always been very satisfied with the service we have received. The technician has been on time, done the work well, and without delay."
"Quick installation. Taking the time to explaining operation. Clean and no mess."
"knowledgeable and pleasant"
"The service was great "
"The technician was very professional and knowledgeable "
"Efficient, nice and happy technician."
"Quick, kind, courteous, and great financing options."
"The technician (Ed Sandoval) invited me to watch all the work he performed. He patiently explained what he was doing and why he was doing it. This was extremely informa...
"Tech was prompt and very knowledgable. "
"Technicians were nice and not pushy. Work was completed as expected with no problems. "
"They were very nice and efficient"
"Ed was very helpful explain what was wrong with my units how much it would cost. I really felt like he was really trying to help me and not just take my money."
"Ed was thorough, pleasant, and informative. "
"Able to get here quickly, evaluated the problem, explained the repair process and gave estimate then completed the repairs quickly"
"Technicians were polite, professional and competent."
"Gordon's sent quality, knowledgeable people who provided quality service in a timely professional manner. We could wish the cost had been less; but their estimate was a ...
"He was here inside the specified time. He accomplished the purpose of the visit. It was behind the washer, and he cleaned up the accumulated lint, etc., since it had be...
"The technician was very prompt and informative!"
"First of all I want to say I was very upset, when I called Gordon's not at Gordon's, but another plumbing company that had just spent a Lil over two hours at my house jus...
"I was very satisfied with the service I received."
"He did his thing. I stayed out of the way. It worked great."
"Arrived promptly, found problem, repaired system efficiently."
"Ed was great and will ask for him in the future. Disappointed that I wasn't notified of him running late but was not Eds fault. "
"Jeremy was very courteous, professional, helpful, and took time to answer all questions we had. I would be very happy to have him return for any service call."
"Tech # 296 Julio Rios was the nicest guy. So polite and courtesy superior. He was so knowledgeable about our air conditioner. Not pushy and we appreciate that. I would c...
"he explained everything that he did"
"Punctual, very professional, very good manners, helpful in explaining the process of the new hot water heater installation"
"Mikey was very efficient and explained everything that was happening and how he could fix the problem."
"Julio was very professional, courteous, and did a through job of checking out our two units."
"He showed up close to the scheduled time. He was very personable, performed the services and cleaned up after himself."
"The Tech is a Pro. Very informed on the subject matter. Explained conditions in lay - person terms for my understanding."
"Enrique jump right in with changing the 2 air filters. I explained we change them out every month due to construction here in our subdivision. He then went to the outsi...
"Technician Enrique Lozano arrived early and went right to work on our HVAC system performing complete diagnostics to determine failure cause. Completely professional, ext...
"Professional and did all he could to keep the cost down and work done as quick as he could."
"He was very professional and explain what he was going to do. "
"I worked in the call center back in the mid 90's in Norman so I already had an idea of what to expect with the quality of their technicians and Edward Sandoval did not le...
"Terrel Mayes was very professional and explained everything "
"Nice person and knew what he was doing"
"Still waiting for a call back regarding the replacement of the air purifier that is bad."
"The tech was very courteous and found the problem right away."
"Julio Rios and Jake were very polite and explained the problems very clearly. Both gentlemen were very professional."
"I have been with this company for many years and he was the best tech I have ever had. He stayed longer and was more thorough than anyone has ever been in the past. "
"Mr. Sandoval did a deep cleaning on the air conditioner which I had not seen done before. He also pointed out a couple of things that might need replacing in
"Very knowlegdeable about his work and who he works for"
"Roger was very professional, he was personable and knowledgeable. The representative that booked the call was very informational about how the process worked, and the pri...
"Your service technicians have been uniformly excellent, this gentleman exceeded expectations in thoroughness, service and communication."
"response to correct problem "
"The overall service provided was top notch. The serviceman was very friendly, informative, and conducted himself in a highly professional manner. You have a winner."
"Your man knew what he was doing and explained it well."
"Pleasant, thorough. "
"very capt. and good maintance"
"The technician still responded to my call at 2 in the morning and still had 2 more calls after me."
"Technician was on time, cordial, exceptionally competent, and efficient. The service provided was of the highest caliber."
"excellent service all the time"
"He was on time, he was courteous, he cleaned intake grates, and replaces all filters."
"Very professional "
"This technician was excellent. He explained everything very well. He was very knowledgeable."
"A company you can count on."
"the technician worked very hard to solve the problem. It was very hot weather that day. I felt sorry we had to have the service."
"Efficiient friendly service"
"Price for the Service Contract went up, but service person hadn't received info from Nelson about why that happened. He had been told that the cost was the same, but las...
"Very Professional and knowledgeable."
"Andrew was very courteous, efficient, prompt and knowledgeable. I had a sleeping baby and he was very considerate of that fact, which was truly appreciated!"
"They seem to know what they were doing."
"The service man was prompt coming to fix our problem."
"Showed up on time. Courteous, knowledgable."
"Technicians very punctual and friendly."
"Casey was very polite, knowledgeable, professional, easy to talk to and answered any ? I had. He is a good service tech for Jack Nelson to have as part of their team."
"They were out within an hour, they quickly determined the issue, and I was up and running. "
"Very knowledgeable and proficient service rep"
"Casey was great he showed up on time was very professional and knowledgeable about the mini-split. He performed the service in short order and explained what he did. This...
"I was satisfied"
"Inspection was very thorough, informative, but not pushy for unnecessary services."
"Went out of his way to make sure was explained in detail what had to be done."
"Maintenance technician explained that he was going to do maintenance service, he was polite."
"Tec was very kind and he knew his job."
"The technician was very polite. He answered my questions and went over the inspection sheet with me. I have used Jack Nelson for many years and I appreciate the quality...
"Johnny was polite and explained thoroughly what he, did and what I might need inn the future."
"Casey did a nice job, was professional and courteous. Probably would have given a 10 rating had he been a little faster. "
"friendly, professional and skilled"
"Daniel was very thorough and professional. He explained every step before performing the service check. Daniel also informed me of the new blue tube UV that is available ...
"Andrew was very professional & courteous. Did his job well , I didn't hear a thing as he worked."
"Prompt courteous service"
"Something didn't work right after the first visit. So I had to call back. THen he had to come back the next day. So I wasn't at all satisfied the first time. Every t...
"Andy was methodical with his approach and analysis of the issues. He took time to explain the situations and provided the options and the pros/cons of each. "
"Scott was very diligent and courteous. He was very thorough in checking things to get us working again."
"Technician was courteous, answered my questions, and showed me how to clean the a/c condenser coils."
"Quick on time and completed the service in a timely manner."
"Chris, during his HVAC maintenance found my furnace flue pipe, taking CO gas outside the house, had be damaged from a tree falling on my house in March. The roof had bee...
"Chris was friendly and competent. He did his job as a "PRO"."
"Andy was very thorough with his work and his knowledge of my unit."
"Very friendly and efficient"
Answered all questions
Provided great equipment service"
"on time and went right to work"
"The Tech check out and serviced the AC, and made sure everything was working. He was kind and informative."
"He was on time, very professional and very respectful of my property."
"The tech kept me informed of everything he was checking on"
"Technician was very personable. I felt like it was a Sales Job from the beginning. Tech kind of felt sorry that he had to push me, but he did it."
"Daniel did a great job!"
"Fixed unexpected issues
Anticipated, made me feel comfortable with HVAC unit and related equipment "
"He was very polite, on time and professional."
"Andy was very informative and worked very hard during his time with us!!!"
"Johnny was thorough and explained needs of both
Our units while doing yearly check. Came back after trouble with upstairs unit and repaired burnt wires- (day before,serv...
"Always very professional and efficient."
"He was good in informing me of what he was doing as well as what I need to do. He was very pleasant in talking to me instead of being one to look down to a woman. "
"Clayton and crew showed up on time. Spread cloths over wood carpet and carpeted stair for protection. Workers were courteous and respectful of our home. "
"Quick and efficient. Excellent communications from both the office and the technician. "
"arrived on time and completed the work quickly"
"I chose 9 because when Andrew came out, he forgot to turn the electricity back on to the furnace. However, when I called the next day, CASEY was here quickly and discover...
"Andrew was very polite and competent in all that he did. Made several suggestions that were helpful."
"Was with in Time Frame given and called to let me know it would be in latter part of time frame given. Got to work and complete task in professional way.
"Casey was on time & courteous."
"Good service. Helped sort out an installation problem."
"Andrew was friendly,polite and seemed proficient and knowledgeable."
"He was very knowledgeable and added info I might need"