"Technician was very professional and friendly. "
"The technician was polite on-time respectful and did a very good job."
"Great service and provided details about a/c unit"
"Good service "
"Showed up when he was supposed to, did his thing and left."
"David is always very professional and helpful in explaining what needs to be done."
"Tech was very friendly and helpful in showing me how to maintain the unit. All of the service techs that have been here over the years have always been very friendly and...
"He was very thorough and explained everything to me."
"Julio was extremely prompt and courteous. He was very conscientious regarding my property. He took care of the service quickly and explained other products that would b...
"Malcolm was straightforward with answers to my questions and concerns."
"excellent, attentive service"
"Timely and Efficient service by a knowledgeable plumber."
"Jeremy is so efficient and competent. I wouldn't consider using any other plumber."
"Professional and very thorough doing the inspection."
"Helpful and informative regarding current and future needs for service. Polite & courteous. Great job."
"The problem was corrected."
"You have fixed whatever problem I had in a very timely manner."
"Malcolm was very thorough and straight forward with the answers to my questions or concerns. I appreciate that, not leaving you guessing at what he meant."
"Ed was very efficient, thorough, careful, conscientious and personable. He's the first service tech we've had who completely disassembled the outside unit to clean it tho...
"Great tech. He had a trainee on the first service call. You could tell he was trying to help the trainee excel at his new job."
"The technician Ed was very thorough. We had a leak in the line and he kept working until he found it and repaired it. We were very pleased with the results.
Thanks, The ...
"The service tech was on time and VERY professional. "
"My technician was wonderful, knowledgeable and considerate of my time and my home. "
"efficient, pleasant technition."
"Their representatives are very respectful and friendly and get the job done in a reasonable amount of time."
"The technician wold take the time to show me problems identified and explain how it works."
"Very neat, helpful, used time well, I felt he
Was very careful too check the system."
"He had tie up earlier in day and so got to our house quite late but he still did a thurough job"
"He checked everything out and answered any questions. "
"Courteous and professional, explained what was done "
"Technician, George was here when I was told he would be. He was very professional, knowledgeable, patient & explained thoroughly what was wrong & how it would be resolved...
"Calvin always does a great job for us and we trust his advice always"
"BECAUSE MR. SANDOVAL WAS VERY PROFESSIONAL IN THE UPMOST WAY..... AND WAS VERY CONSCIOUS OF ALL THAT HE DID. AND LADIES THEY WEAR FOOTIES ON THEIR SHOES....SO AS NOT TO ...
"Called before he showed up and let me know when he was coming. Greeted both me and my dog, did his work and left the house clean and tidy."
"Steve asked several good questions about our heat and air conditioning. What we liked best and what if anything could be better / different. He was very attentive to ou...
"Professional, courteous, knowledgeable, informative and quick"
"Excellent service from tech. Ed explained need for each repair and condition of each unit. v
He was very friendly and informative. Would request Ed again."
"He did more than expected."
"He was very through and very polite"
"He knew what to do and did it"
"Service was very thorough - as always. "
"Rick, Johnny, and Tre came on time and did outstanding work installing my new system. "
"Julio called and came earlier than expected, which was great. He service 2 units in my home and then reported to me what he found and showed me the problems. I enjoyed hi...
"Ed was very helpful...always informing me at every step what he was preparing to do."
"Jonathan provided plenty of information, answering all my questions. He even checked on the condition of our REME Air Cleaner, making sure it was clean. He thoroughly cl...
"Julio Rios, #296, answered all of our questions, gave us information for additional services in the future. He is a great rep. for your company and the services you prov...
"Although the job was completed (replaced the flapper in a toilet), I wasn't pleased in how the tech tried to make me feel like I was getting a real bargain. He showed me...
"Very prompt arrival after call
Neat young man, very courteous and very knowledgeable of our unit and work to accomplish"
"He explained things"
"The tech was very professional and polite and did a very thorough job."
"I was fuming because my system stopped running and it is brand new. The lady on the phone got a tech quickly to my house. The tech was professional competent and with a g...
"Have always enjoyed having your techs out to provide our HVAC maintenance. They have always been very professional, and knowledgeable. These two techs were no exception...
"I called at 1:00 and Mike was here by 330 the sameday. He was very thorough , friendly and helpful making sure I understood what the issue was and how he was going to fi...
"From my first call needing a tech to come look at my old system to the nice follow-up visit from Rick, the staff at Service Experts have been so kind, so available, and s...
"Julio, was very personal. Arrived on time,checked filter and said we didn't have to have one but it had been a year since we replaced. went over everything he did "
"Miley recognized our issue was extremely knowledgeable, provided a variety of solutions and was Effexor to and courteous while producing what was obviously quality workma...
"Technician was very professional, knowledgeable, & informative. Plus he was very personable."
"Arrived on time and explained things."
"Gave us the best offers then anyone around and real professional at their work. "
"Technician was personal, explained what he was doing and the results of his actions. "
"Tech was knowledgeable, competent and courteous."
"Extremely professional, honest and friendly. Nice combination."
"Fixed the initial problem. Checked all the plumbing and found another problem. Told us process to fix it, ordered the part and gave us an estimate"
"technician explained everything as he performed checks"
"the very best"
"Your service technician, Mr. Erick Railback, was exceptionally competent and friendly to myself and my family. He rendered exceptionally good service and I highly recomm...
"Had a very knowledgeable technician."
"The technician identified the problem and corrected it within a few minutes."
"Tech was professional, courteous, did great work & had a fantastic sense of humor. "
"The service man was very polite, did what he was supposed to do and even replaced some batteries in my smoke alarm for me. I appreciated that very much because it is dif...
"Done a fantastic job "
"Prompt service, knowledge technician."
"great customer service and knowledgable of what he was doing"
"Did a great job quick and easy and we're very helpful."
"Mr Sandoval was on time and went right to work. He is a very polite tech who made recommendations easy to understand and follow. He also represented Gordons well by off...
"The service man understood my delema and suggested servicing both furnace and air conditioner at same appt. "
"He was skilled and polite"
"After normal service hour call,promptly provided a needed repair.Technician, professional and courteous."
"The technician explained what he found in a language that I could understand and he explained the options to fix the situation to me. He was very polite, too."
"Work was done in a timely manor, and personal were professional and polite."
"Did no work on my property just seen it was a city problem "
"Prompt, courteous, professional service."
"Technician was very efficient, thorough & helpful!"
"Technician Julio Rios not only did a great job in servicing my system, he also offered timely recommendations as to the other products and services available which can fu...
"The tech was very good at explaining the service he was providing "
"easey to talk to."
"Delivered everything promised and more. Completely professional, extremely qualified, worked hard, polite, finished early, cleaned everything after job. Couldn't be mor...
"The technician was very helpful and professionally pleasant."
"This crew was simply the best! Professional, courteous, friendly and really good at their job. They represented Gordon's in a very positive way."
"Although there was a simple solution to our problem, we really appreciated the expedited reply to our emergency service call. "
"Technician was very thorough in his explanations and very helpful."
"Very nice and respectful technician. Did a great job."
"Jonathan was nice polite and explained what was going on"
"good service and very friendly"
"Terrell very professional"
"I love the new unit"
"Very satisfied "
"Did what I contracted for"
"Excellent service and very kind technician."
"Technician was professional and knowledgeable "
"Technician presented professional and courteous. "
" Because Julio was very professional and did his job and explained everything."
"George was quite the professional! As much as I hate calling people out on a Saturday night, we had to. Having two babies and no heat just wasn't going to fly! We called ...
"Julio was professional and customer service oriented. He exhibited excellent skills and provided me with information that I found extremely interesting."
"Julio was very professional and courteous and answered all my questions. He did a great job and explained the process.
I look forward to seeing him again on the next ser...
"Ed is very knowledgeable, informative and personable. Not only was he timely but he took care of everything we asked plus taught me a lot about filters, venting etc."
"very pleasant, went right to work, did not take long at all. He also tightened a faucet outside that I thought was broken while waiting for delivery."
"Julio was very professional and answered all my questions. He suggested helpful information to help make our system last longer and preform efferent. On time and worked...
"Very friendly & competent."
"Technician (#320) was very prompt in arriving at allotted time. Mikey was very helpful and courteous in fixing the problem. He went above and beyond in securing the requi...
"This was Eddies 2nd time servicing our unit and he does an excellent job at making sure everything is operating correctly and is very thorough. I would love to have come ...
"The technician Julio Rios did an excellent job of not only informing me about the service he was performing on the date of service, he did a great job of informing me of ...
"Came out set up air conditioner to og and e specs"
"I would give 10 to the technician who came to my house but only a 7 because the answering system dropped my call again. The young lady who called the next morning was sw...
"I believe we received a lot of attention for the problem we had with our AC/Heating system. The only reason not to rate 10 is because Im not convinced the Thermostat is ...
"Even though the phone rep thought it might take several hours for someone to get to us it only took about and hour."
"Showed up early, performed work and was very professional."
"The technician, Ed, was very knowledgeable, personable, and efficient in performing the required service."
"When I made my appointment I was very clear that I needed some one to scope out my HVAC vent in laundry room back bath. We had a sewer smell coming from the vents. The ...
"All three technicians were very professional.
"on time, professional "
"I appreciated his being prompt in helping me on a Sunday."
"Tech did not check unit. Said because it is old heat exchanger was cracked and inducer motor was bad. Another company checked the unit and found a faulty pressure switch."
"The service person seem to be very knowledgeable and very helpful"
"exceptionally nice young man.
knew exactly where to start looking
"Tech seemed ok"
"Excellent work and very professional "
"Tech was very professional explaining his concerns with a heating unit that is 14 years old."
"The technician was thorough, complete, professional and explained every thing he did"
"The technicians were knowledgeable, as was the salesman, Dave Watson. They all answered my questions and were willing to help however possible."
"Love the techicians you employ. "
"Tech did a great job."
"I needed a t-line to hook up a new dishwasher, new sink basket, fix a leaky bathtub faucet, & new faucet fixtures for bathroom sink. The pricing was outrageous & he said...
"He tried to correct the fan speed that the heating system reverts to when it is cold and the system goes into the Aux Heat mode. It is still too slow, the house takes a ...
"George Adams was very courteous and knowledgeable. was able to fix the problem."
"Just Awesome, Steve is a very friendly person and great Tech. Took just a few minutes of finding out was my heater problem then fixed it. I will always be using Gordons ...
"Very friendly, courteous, and professional."
"Jose was excellent"
"Ed very personable & informative, said he likes to teach customers abt their equipment & form a relationship, he took time to explain things, answer questions, thorough c...
"Edgar was very friendly, professional, courteous, and funny, all while he tuned up my system!!! I would highly recommend him, and Gordons!"
"Scott did an excellent job."
"Ms. Ashley was very informative and knowledgeable and returned call faster than i had expected with appt. date. Malcon # 386 arrived ahead of schedule and in and out fast...
"Arrived on time
Identified and fixed the problem "
"I've been with Service Experts for 17 yrs. and three homes and the service contracts that are provided helps me keep maintenance up on my air conditioning and heating uni...
"VERY PROFESSIONAL, ARRIVED ON TIME,"
"A very courteous and competent tech. We enjoyed having him in our home to service our unit."
"Seemed like Tech was very thorough"
"The leak reoccurred (was not fixed) twice."
"Response was very fast, under 2 hours of call"
"Tech was on time, knowledgable and friendly."
"He was great, it was as though it was his own."
"The Tech did an amazing job."
"Julio was a true professional. Very thorough and courteous"
"Technician forgot to turn the thermostat back down to the level it was upon arrival."
"He was very professional and helpful."
"The technician was very personable. He explained everything that he was going to do and the replacement products he would use in detail. He explained why I was having pr...
"Edward arrived in the appointed time frame and performed my maintenance in a friendly and knowledgeable manner."
"Malcom did an excellent job. "
"He is always very friendly and courteous and cares about my safety and comfort. "
"Technician was very knowledgeable, friendly, on time, and explained the problem very well. He was also speedy."
"Good troubleshooter who was knowledgeable regarding the system."
"very efficient and courteous."
"Thorough, Professional and responded to all of our questions."
"Tech's are not trained to install humidifiers. Installed on about the 12th of Dec. The 3rd tec finally knows something about it. May get it installed correctly in a co...
"Timely, friendly, competent service. "
"Very prompt and efficient"
" The service expert was a very courteous and professional technician. He explained everything that was required for me to do to keep my equipment in top condition. "
"i was told there was something wrong with the outside unit and that it would cost me either $2,000 to exchange the fluid in it or I could replace the entire unit for $860...
"The technician was friendly and very professional and explained everything to me"
"This was my first "pre-paid" service checkup of my heat and air conditioning unit. I've had some concerns since I have a heat pump and, with the new IComfort thermostat,...
"Very courteous service. Called to let us know when exactly he would arrive (which is very appreciated!). Explained exactly what services/parts we needed. "
"When arrived, the technician was very professional. I appreciate that you change the filters every time you do maintenance on the ac or heater. "
"Super friendly and courteous. Went the extra mile - traveled to Lowe's in Norman for part, and ended up having to travel to the Lowe's in Moore to get it. "
"Ed is an excellent technician, professional and personable. He arrived on time, performed the maintenance and was very helpful in answering our questions and providing m...
"hE WAS VERY THROUGH, DID A N EXCELLENT JOB OF MAINTENANCE, VERY COURTEOUS, KNOWLEDGEABLE AND TOOK TIME TO ANSWER ALL MY QUESTIONS."
"....because Gordon's continues to offer professional service. The tech answered all questions and very helpful."
"Prompt, really helpful"
"We've always had great service, this time was no different"
"It was not my first time using one of your services. I was satisfied then so i figured I would be satisfied this time. I was.."
"We have had the same agent out before and he is so efecient and explains all he does. He has always respected our home and is always on time or calls and tells us when he...
"Able to get an service call quickly."
"He was very helpful. He answered all concerns."
"Julio is very prompt, efficient, knowledgeble, & personable. Answered all my questions. He is a pleasure to work with. "
"He was fast kind and made sure it was right before leaving. "
"Calvin was very professional and checked to be sure everything was completed to my satisfaction."
"Calvin was methodical, thorough and courteous during his duct cleaning work in our home."
"I do not give perfect scores on anything"
"Fast, efficient, friendly "
"Technician very knowledgeable, completed the job quickly ,was very kind and courteous."
"My issue was fixed. Took 2 days. 2 Techs. Prior I had same issue fixed 3 hours. Existing toilet broke.new had to be purchased and was with out use of a toilet in home. o...
"Arrived early in allotted time frame, technician very friendly "
"Service Expert was very knowledgeable and friendly. "
"The tech called and showed up early"
"Your people are all so efficient and friendly."
"Technican extremely polite.
answers any questions"
"very knowledgeable, did work in a timely manner, good knowledge of existing service we needed, overall impressed!!"
"It was cold and late, but the service tech made sure he completely test and inspected our system for the winter. Very professional"
"Timely -- efficient -- communicated well -- clean up the area nicely"
"We were not there so our daughter handled it."
"The service tech was very helpful and provided info at each step of the maintenance."
"He knew what to do and fixed the problem"
"Mr Rios was very professional about his duties he pre-called to alert us giving time to put our dogs outside as he introduced his self at the front door he looked me in ...
"He was a very nice and personable gentleman. Friendly and efficient. "
"Mr Sandoval went well above expectations."
"The technician provided quality service and was able to explain to me what the problem was and his capabilities to solve the issues."
"He was punctual, called me to tell me ETA, explained the problem and what the options were for repair, quoted prices, did the job well."
"Zech did a really good job considering that the order was completely changed
once he got to the house, from a gas furnace to an electric instead. He was
"The A/C had to be done over."
"He explained answers to our questions, and made sure that we understood."
"Rapid response and solution. Mike was extremely pleasant, professional and helpful."
"Good service showed up on time did a good job ."
"The technician finished the job sooner than expected!"
"We believe in Ed Sandavol. We think he is honest and tries to do his very best job every time he shows up at our house. He is a true professional and your company is lu...
"Tech found issues wit heat pump. I was told that I would receive a call from SE in an hour or 2. That call never came. I had to call SE for an explanation. SE said they w...
"I do not know which tech you have on this survey, I ended up having two techs. The first one did not have the correct ladder to get into the attic, so another tech was s...
"My tech did a good job and discovered problem. Hated to have to pay a $99 service fee being under contract for a problem not solvable by company, but understand."
"I was in need of a hot water tank. I had used them before in the past however I will never use them again due to being grossly overcharged. "
"Very friendly & helpful"
"As representative of Service Experts, with whom I have contracts for over 10 years, have served my heating/cooling needs so completely, I am confident that they would se...
"Service provider was polite, efficient and knowledgeable."
"Very courteous, prompt, clean, friendly. Neat, professional installation."
"David was prompt, very courteous, pleasant, knowledgeable, efficient and offered very helpful advice. From everything I can tell, he is an outstanding representative for ...
"on time , efficient, neat"
"Ed Sandoval is an excellent worker."
"Me. Adams was very knowledgeable of my heater problem. He showed me what the problem was and what was needed to fix it. Sense I had a service appointment in a week he als...
"Ed was very thorough and very friendly."
"The two install guys were knowledgeable, clean and quick!"
"Because he was very polite i was more than satisfied with his services. He explains everything so well."
"In all the years I have been with you, you have taken care of the situation in a timely manner."
"Our service man is always polite and friendly to any member of our family he meets."
"The guy explained stuff in depth."
"Personable individual who worked hard and study to install the new water heater.
This is Scott's dad filling out this survey. Scott was out of town so I was the one pre...
"We have had a contract with your company for 20 years and this is the first technician who should us the fungi/mold that was developing on the coils in the gas pack downs...
"Technician arrived promptly and was very professional! "
"I was very pleased with the service."
"Technician Thomas called prior to appt. time and arrived promptly. Diagnosed issues with existing thermostat, determined need for replacement. Replaced faulty thermostat ...
"Good service "
"Edward was most courteous, friendly and knowledgeable. More importantly, he took the time to explain things to me. He was also very thorough. I was particularly impressed...
"The tech was very polite and put on booties and I think he did a through job"
"Excellent service "
"Because the service technician was very through and very polite."
"AS USUSUAL, TECHNICIANS WERE COURTEOUS,PROFESSIONAL AND KNOWLEDGABLE"
"Fast, efficient, informative, friendly"
"Jeremy went over and above in the service he provided. Spent time explaining things where we could understand them. Provided us with information for preventive maintenanc...
"The service was amazing, never received such complete service from any other company."
"Mr. Sandoval was extremely through and professional, answered any and all questions. "
"The man servicing my heating unit was very nice and told me everything that he was doing.
"On time, very professional and knowledgeable, and explained everything."
"He was very thorough and courteous. He wore the booties to protect the carpet and explained everything to me."
"Very good service."
"We are very pleased our new system. The installers did a good job, and were very helpful."
"Service person was very polite and did a good job."
"At my rent house at 1521 SE 51st, you tried to sell me a unit that I didn't need. Just like you did at my home at 10524 S East Side Dr, 2 years ago. And now the NEW unit,...
"Everything was great."
"It started with my furnace failure. Your technician was working for a neighbor so I asked if he might take a lookat my problem. Since he would be very busy, he called ano...
"Roger is polite and efficient."
"Enrique was very through and explained everything that he found and everything that he did. Very professional."
"Best service guy yet. "
"The service man was timely and courteous and efficient"
"Everything went well. Tech was within the time range and did a very good inspection of my system. Made one recommendation which I will follow up on."
"This review is in regards to your sales consultant, Dave, who was an influence for me to get new heat and air systems in an old home I moved to. Dave is a good communica...
"The technician was seemed to know his job. He explained to me about the advantages of purchasing a new air/heat unit, as the one here is getting old.
Thanks to all the e...
"I got service the day I called my problem in."
"The showed called and showed earlier that promised and promptly got the job done"
"Technician was on time and went over the work performed"
"Tech did a through job"
"took the time to check unit"
"Do a good job"
"Ed Sandoval is very respectful, knowledgable and thorough technician. "
"I've always been very satisfied with the service we have received. The technician has been on time, done the work well, and without delay."
"Quick installation. Taking the time to explaining operation. Clean and no mess."
"knowledgeable and pleasant"
"The service was great "
"The technician was very professional and knowledgeable "
"Efficient, nice and happy technician."
"Quick, kind, courteous, and great financing options."
"The technician (Ed Sandoval) invited me to watch all the work he performed. He patiently explained what he was doing and why he was doing it. This was extremely informa...
"Tech was prompt and very knowledgable. "
"Technicians were nice and not pushy. Work was completed as expected with no problems. "
"They were very nice and efficient"
"Ed was very helpful explain what was wrong with my units how much it would cost. I really felt like he was really trying to help me and not just take my money."
"Ed was thorough, pleasant, and informative. "
"Able to get here quickly, evaluated the problem, explained the repair process and gave estimate then completed the repairs quickly"
"Technicians were polite, professional and competent."
"Gordon's sent quality, knowledgeable people who provided quality service in a timely professional manner. We could wish the cost had been less; but their estimate was a ...
"He was here inside the specified time. He accomplished the purpose of the visit. It was behind the washer, and he cleaned up the accumulated lint, etc., since it had be...
"The technician was very prompt and informative!"
"First of all I want to say I was very upset, when I called Gordon's not at Gordon's, but another plumbing company that had just spent a Lil over two hours at my house jus...
"I was very satisfied with the service I received."
"He did his thing. I stayed out of the way. It worked great."
"Arrived promptly, found problem, repaired system efficiently."
"Ed was great and will ask for him in the future. Disappointed that I wasn't notified of him running late but was not Eds fault. "
"Jeremy was very courteous, professional, helpful, and took time to answer all questions we had. I would be very happy to have him return for any service call."
"Tech # 296 Julio Rios was the nicest guy. So polite and courtesy superior. He was so knowledgeable about our air conditioner. Not pushy and we appreciate that. I would c...
"he explained everything that he did"
"Punctual, very professional, very good manners, helpful in explaining the process of the new hot water heater installation"
"Mikey was very efficient and explained everything that was happening and how he could fix the problem."
"Julio was very professional, courteous, and did a through job of checking out our two units."
"He showed up close to the scheduled time. He was very personable, performed the services and cleaned up after himself."
"The Tech is a Pro. Very informed on the subject matter. Explained conditions in lay - person terms for my understanding."
"Enrique jump right in with changing the 2 air filters. I explained we change them out every month due to construction here in our subdivision. He then went to the outsi...
"Technician Enrique Lozano arrived early and went right to work on our HVAC system performing complete diagnostics to determine failure cause. Completely professional, ext...
"Professional and did all he could to keep the cost down and work done as quick as he could."
"He was very professional and explain what he was going to do. "
"I worked in the call center back in the mid 90's in Norman so I already had an idea of what to expect with the quality of their technicians and Edward Sandoval did not le...
"Terrel Mayes was very professional and explained everything "
"Nice person and knew what he was doing"
"Still waiting for a call back regarding the replacement of the air purifier that is bad."
"The tech was very courteous and found the problem right away."
"Julio Rios and Jake were very polite and explained the problems very clearly. Both gentlemen were very professional."
"I have been with this company for many years and he was the best tech I have ever had. He stayed longer and was more thorough than anyone has ever been in the past. "
"Mr. Sandoval did a deep cleaning on the air conditioner which I had not seen done before. He also pointed out a couple of things that might need replacing in
"Very knowlegdeable about his work and who he works for"
"Roger was very professional, he was personable and knowledgeable. The representative that booked the call was very informational about how the process worked, and the pri...
"Your service technicians have been uniformly excellent, this gentleman exceeded expectations in thoroughness, service and communication."
"response to correct problem "
"The overall service provided was top notch. The serviceman was very friendly, informative, and conducted himself in a highly professional manner. You have a winner."
"Your man knew what he was doing and explained it well."
"Pleasant, thorough. "
"very capt. and good maintance"
"The technician still responded to my call at 2 in the morning and still had 2 more calls after me."
"Technician was on time, cordial, exceptionally competent, and efficient. The service provided was of the highest caliber."
"excellent service all the time"
"He was on time, he was courteous, he cleaned intake grates, and replaces all filters."
"Very professional "
"This technician was excellent. He explained everything very well. He was very knowledgeable."
"Prompt, courteous and knowledgable "
"Malcom was very prompt, courteous and efficient. He did a great job and offered helpful tips. "
"I was very pleased with Enrique's professionalism, job knowledge, personality, and explaining details when needed. "
"Seamed to know and do a good job. I just wish he would roll up my 100ft water hose after using it."
"Technician was ver professional and very thorough. Listened to our concerns and checked the system and/or offered suggestions "
"He was pleasant, professional, knowledgeable and thorough."
"Because he explained everything that he was doing and gave advice."
"The service tech was very professional, explained everything he was doing and answered all my questions."
"Comfortable with my tech "
"I had the pleasure of meeting Tom today. He is a highly skilled and experienced service technician for Mitsubishi ductless heating/cooling systems. Beyond fixing the pr...
"Technician was fast and efficient, didn't leave a mess"
"Seemed to be very knowledgeable."
"On time, very professional"
"He was good as his job.
"I had a new ac and heater installed which included duct cleaning, The ac and heater is fantastic, the tech that cleaned the ducts, was the worst employee I have ever seen...
"I always get good service on yearly maintenance"
"Good smart fellow. Did a good job. Left hose running (discovered next morning with lots of water)."
"Excellent timely work."
"The technician was excellent when explaining what was going on with my system."
"Casey, the Technician was polite, came on time, and seemed to be efficient.
Concerning Question 3: I will continue to use Gordon's for heat and air. I have never used...
"I called after 6 P.M.saying that one of my airconditioners was
out of service and a nice lady made a noon appointment the
next day for me. Enrique called before noon a...
"Technician did a great job! Finished in a short time. After installation, he showed me and explained items on new Hot Water Heater."
"He was good at explaining everything and was very thorough with the inspection."
"Technician was on time, efficient and polite. The only thing I was unsure about was his recommendations for me to install additional vents. I felt like he was trying to...
"Technician was very informative about future potential problems!"
"Great service rep"
"The explained problems found and added coolant although no leaks were found."
"The guy that came to my house was very polite and informative. He explained options I have really well and the reasons to maintain regular upkeep. "
"The service technician was polite, efficient and provided useful information on my system"
"I'm a little disappointed that when I signed up for the service plan that it didn't include my full home system. When the tech was servicing my system he said that I was...
"He was very nice, and knowledgeable. "
"Technician took his time, changed my filters and gave me information about
plumbing service program."
"Have been with your company since 1998. Always had wonderful service. Your customer representive, Enrique Lozano answered all my questions and was extremely nice and cou...
"The tech was on time and did a very professional job with the inspection of my air conditioner system. He gave me suggestions for things that should be done in the future...
"on time and went right to work"
"The Tech check out and serviced the AC, and made sure everything was working. He was kind and informative."
"He was on time, very professional and very respectful of my property."
"The tech kept me informed of everything he was checking on"
"Technician was very personable. I felt like it was a Sales Job from the beginning. Tech kind of felt sorry that he had to push me, but he did it."
"Daniel did a great job!"
"Fixed unexpected issues
Anticipated, made me feel comfortable with HVAC unit and related equipment "
"He was very polite, on time and professional."
"Andy was very informative and worked very hard during his time with us!!!"
"Johnny was thorough and explained needs of both
Our units while doing yearly check. Came back after trouble with upstairs unit and repaired burnt wires- (day before,serv...
"Always very professional and efficient."
"He was good in informing me of what he was doing as well as what I need to do. He was very pleasant in talking to me instead of being one to look down to a woman. "
"Clayton and crew showed up on time. Spread cloths over wood carpet and carpeted stair for protection. Workers were courteous and respectful of our home. "
"Quick and efficient. Excellent communications from both the office and the technician. "
"arrived on time and completed the work quickly"
"I chose 9 because when Andrew came out, he forgot to turn the electricity back on to the furnace. However, when I called the next day, CASEY was here quickly and discover...
"Andrew was very polite and competent in all that he did. Made several suggestions that were helpful."
"Was with in Time Frame given and called to let me know it would be in latter part of time frame given. Got to work and complete task in professional way.
"Casey was on time & courteous."
"Good service. Helped sort out an installation problem."
"Andrew was friendly,polite and seemed proficient and knowledgeable."
"He was very knowledgeable and added info I might need"
"Casy was very nice and explained everything in detail so I new exactly what needs to done."
"Technician Kent was prompt in his arrival. Honest and knowledgeable with his assessments and was professional in his manner. Friendly and likes dogs."
"The technician arrived earlier then expected. Went right to work looking for the problem. Did not take long fixing the problem; plus, watered down & cleaned the compresso...
"The techs always do a good job. No problems. "
"Everything went very smoothly. The installers, Clayton & Scott, were very helpful and polite. They appeared to be working very hard the entire time they were here. They...
"Courteous professional detailed explanation & examination."
"Technician was very professional and knowledgeable as to the problem"
"Technician was on time & professional "
"He was prompt and thorough."
"Good service but expert forgot to plug unit back in after rinsing coil."
"The technicians that have come and serviced my H&A unit have been knowledgable about the unit and do a good job cleaning and servicing. I have not yet had a problem so I ...
"Randy, Enricke, Clayton, Scott, Chris and Andrew were all courteous, knowledgeable, and patient in answering my questions regarding the efficiency and installation of my ...
"Johnny answered all of my questions, concerns, and was very friendly and professional. Nice guy!"
"Courteous, VERY knowledgable, and helpful. Only reason I didn't rate a 10 is because 1 filter replacement was overlooked."
"Technicians are always very polite and knowledgeable "
"Wood floor was damaged during visit. Called and reported the day that it happened. I was told that the "operations manager" would contact me but I never heard another t...
"Very thorough, did excellent job"
"I recently had my heat/air system replaced by Jack Nelson Service Experts. My sales consultant, Enrique Lozano, was very professional and courteous. He took the time to e...
"Recommendation for a CO monitor with built-in battery. Just what we needed."
"Andrew was on time, courteous and efficient in his inspection. He also made helpful recommendations."
"Chris was very professional and explained what he did and what he discovered. He gave us a very warm fuzzy feeling!"
"Andrew was very professional and personable. He was respectful of my home by using floor protection on his shoes. He answered my questions, and provided an estimate for...
"The tech Daniel/442 was the best tech you've ever sent out to work on my HVAC. Very knowledgeable, did an excellent job "
"Chris was very professional -did a great job -was very efficient."
Jack Nelson service was friendly, assessed the problem, and fixed it. I like doing business with the Service Expert service."
"Mr.. Bergeron solved a problem I had with the air return for seven years that other service men at Jack Nelson had not solved before.
However lately I have been unable t...
"Chris was knowledgeable and extremely professional in providing service, answering questions I had and providing preventing suggestions. "
"Unsure of why the whole system is not evaluated on the annual service checks. The air humidifier is never looked at or cleaned. The humidifier should have been removed ...
"they were very kind to use. they really knew there job."
"The tech was pleasant & answered all my questions."
"They came early, they were very through and checked everything. "
"The technician was on time and courteous."
"On time, quick, and professional"
"Because it was excellent!"