Commonly Available Job Positions at Gordon's Service Experts Heating & Air Conditioning in Oklahoma City Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service office. The General Manager oversees the P&L, drives sales, and provides leadership to all staff and processes for the office. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician speaks with residential and/or commercial customers to respond to their questions, resolve issues, and ensure complete customer satisfaction. The Service Technician also promotes products and services to customer and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial jobsites. The person in the role also completes installation and service on indoor air quality products and equipment, as well, and has the expertise to comprehend controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer queries, grievances, and billing issues with the highest measure of consideration and professionalism to settle customer complaints with a same-call resolution. The Customer Service Specialist is also responsible for assisting in day-to-day function of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, following company radio and pager procedures, dispatches appointments to Maintenance Technicians, Installers, and Service Technicians. The person filling the position also interacts with the customer to ensure the customer is informed of scheduled appointments, reply to queries, and to help resolve issues. The Dispatcher effectively plans and routes the most appropriate technicians using established company guidelines.