How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home has the Nest Thermostat you probably read about the recent problems and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear no more!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For more detailed information, visit Nest Support page. For a more basic overview, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not efficiently charging the battery, or turning off completely. Nest recommends recharging and restarting your thermostat to resolve the problem and get it up and going again.

Indications of this issue include the following:
  • the thermostat being down on the Nest application and disconnected from the Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to shut itself down
  • the thermostat’s animations are slower than usual
  • the thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also observe a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling system(s)

If your Nest Thermostat is turned on but you can’t control it or it’s slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

IMPORTANT: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if they say don’t do it, DON’T.)

After roughly 10 minutes of charging, disconnect the Nest Thermostat from the USB charger. If the thermostat has turned on while charging, turn it off and then turn it back on again, manually restarting the Nest. Once it has completely restarted, plug it back in to complete charging. After about 60 minutes of charging, unplug the Nest Thermostat and reattach it to its base.

You should be be ready to go and this point, but again, for more elaborate instructions and information, see Nest Support.

If you have gone through both of these processes and the Nest Thermostat is still having issues, you will need to bring in reinforcements. Enter us! If Gordon's Service Experts Heating & Air Conditioning set up your Nest Thermostat, please feel free to call us at 405-432-2197 or schedule an appointment online. If your Nest Thermostat was not put in by Gordon's Service Experts Heating & Air Conditioning, please contact Nest Support here.

Also, do not let this matter scare you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is actually saving money for you every day. When set it up properly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings constantly, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.
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