When your air conditioner breaks down on a steamy summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the very best AC repair services in North America, how do you know which to choose? Follow these 10 recommendations when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many homeowners kick off their search for an air conditioner repair company online. While you’re there, be sure to browse through reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are useful when hunting for an AC repair business. Find out which companies the people closest to you have hired for HVAC repair in the past and whether they had a positive experience. This firsthand information and the potential to ask specific questions can help you make an knowledgeable decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A particular company may clearly be the best, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge higher rates for going to calls at properties outside their normal service area. Inquire if your neighborhood is included in the company’s service area. If not, find out if they’re able to come to you for an extra cost. Carefully weigh your local alternatives before deciding to pay extra for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners often break down at the most inconvenient times. Choosing a company that provides emergency services is vital if you need timely, reliable assistance after regular business hours or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s dedication to high-quality workmanship and professionalism. Hunt for an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company abides by industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any professional, verify that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to work legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while the company's crews are making the repair. Ask for proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of delivering quality service very likely has the experience necessary to handle complicated repairs. See how much time the company has been operating. Then, ask a specialist whether they have previously tackled the problem you need fixed. Such experience is vital to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is crucial when dealing with any air conditioning repair company. The HVAC repair company you choose should be responsive, attentive and willing to answer your questions. Keep an eye out for evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Obtaining multiple quotes helps you find a company that offers competitive and reasonable prices. Be cautious of companies that provide low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to their work. The most reputable companies provide comprehensive and transparent quotes up front, ensuring you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and provide warranties for your satisfaction. Such coverage displays quality assurance and helps you choose a company for your home with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC technician doesn’t have to be overwhelming. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to disrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Oklahoma City.