Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a gentleman named Jimmy from the Raleigh community who told Service Experts about a remarkable project he was working on for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, commonly known as brittle bone disease. She is dependent on a wheelchair to get from one point to another and her house was not wheelchair friendly, mostly because of the size of the equipment. When Jimmy realized the issue, he thought about remodeling the Tracy family’s residence to make it completely wheel-chair friendly. But because of the age of the home, the task was going to be a bigger job than he realized. Not yet defeated, Jimmy chose to try turning the Tracy family’s carport into a wheelchair accessible apartment, which would come complete with Kyla’s own bathroom, playroom, bedroom, and dining area.

Ready to get started, Jimmy started calling local businesses, including plumbers, electricians, and building supply companies and all of them said they would be happy to help and donate services and supplies. He contacted Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) part of Kyla’s new living area. A couple of Service Experts employees went to Kyla’s home to find out more about the remodel and were amazed by how bright and friendly Kyla was and they determined they had to help.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 HVAC systems for his daughter’s new mini suite, but with the generosity of Lennox and RE Michel, Service Experts of Raleigh was able to hand the Tracy’s a bill that said:

“We’re honored to present you with a total heating and cooling system at no charge as long as we can all have hugs.”

The staff at Service Experts of Raleigh were over the moon to help provide such an extraordinary girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. But it’s not over yet. The Tracy’s are fundraising to purchase a wheel-chair accessible vehicle to better transport Kyla and her family. To learn more or to give to the family’s van, please click through to their GoFundMe account.

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