What Are Trip Charges and Diagnostic Fees?

When you need heating, cooling or plumbing services from Gordon's Service Experts, you will pay for the trip charge and a diagnostic fee individually. A number of companies you’ve hired in the past may have combined the trip charge and diagnostic fee, but we feel we can provide you with even more value by keeping them separate.

What Is a Trip Charge?

A trip charge covers the cost for a certified plumber or HVAC technician to come to your home. Sometimes called a service call fee, this cost is the standard rate for delivering our technicians, equipment and expertise to your door. If you want to cut out the trip charges in the future, you can look into joining one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee is made up of the services required to locate the root of a problem. With plumbing, this may consist of scoping. During HVAC repairs, it might involve examining the inside of your unit. If you prefer to use Gordon's Service Experts for your repairs, the diagnostic fee is rolled into the repair costs. That said, you will be charged for the diagnostic services alone if you choose not to.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

In general, a trip fee includes sending the plumber or HVAC technician to your home, while the diagnostic fee encompasses all the work concerned with assessing the problem and figuring out a plan for repairs. If you pay for repairs, you won’t even notice the diagnostic fee because it'll be included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Other plumbers and HVAC companies are going to charge one single fee for both the trip and the diagnostics. As opposed to charging you for two services at once, we have two distinct fees. This allows us to price our services in the fairest possible manner.

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