Gordon's Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 6,061 Reviews
maribel M.
oklahoma city, oklahoma
"Knowledgeable friendly tech was able to take care of everything same day"
oscar J.
norman, oklahoma
"Preston gave me an estimate for five different plumbing jobs at my home and completed all as promised, even though he encountered challenges with the plumbing in an older home. He and Noah gave me an estimate for one additional more expensive project which I will schedule in the near future."
salena W.
oklahoma city, oklahoma
"I love using Gordons!"
patricia N.
del city, oklahoma
"The technician was great very polite, very progessional."
elizabeth G.
norman, oklahoma
m/m wall W.
oklahoma city, oklahoma
"All was good"
pierre P.
oklahoma city, oklahoma
"Mr.Sandoval is and outstanding sales consultant who is very pleasant!."
lateasa L.
oklahoma city, oklahoma
"No complaints"
james K.
harrah, oklahoma
"They were knowledgeable and thorough, were in and out giving us the satisfaction that our equipment was up-to-date for facing whatever this winter may hand us."
john L.
oklahoma city, oklahoma
herman C.
norman, oklahoma
"Prompt reply to need"
william B.
norman, oklahoma
shelley C.
oklahoma city, oklahoma
saundra S.
oklahoma city, oklahoma
"Justin Stephan and Ethan Atterberry were very professional and thorough when checking my air/heat unit. Justin came out initially and Ethan came later on in the same day to finish the maintenance of unit."
nancy M.
moore, oklahoma
"He had to get a dead squirrel out of the pipe on the roof! He did a great job, and I appreciate hiim."
bert P.
norman, oklahoma
"Accomplished all work on time and professionallly"
fern G.
norman, oklahoma
"Preston was very knowledgeable and explained everything to me so that I was able to understand. He was proactive in checking my external faucets for winter and in checking my over-20-year-old hot water heater. He explained the situation with my hot water heater and the various options."
harold F.
midwest city, oklahoma
"Cody was friendly and courteous. He was also very knowledgeable about your products and did a good job of explaining things. He and his assistant, Derrick Germany, arrived at the expected time for our appointment.."
melody H.
norman, oklahoma
"Clayton is very efficient and explained the function of my whole house humidifier and showed me how to change the filter should I ever need to."
mary T.
oklahoma city, oklahoma
"He did not end up fixing the problem. But he did try."
william H.
midwest city, oklahoma
joseph W.
norman, oklahoma
"Very Knowledgeable techs and was thorough in there inspection."
mr bauer B.
midwest city, oklahoma
"Very professional"
diana F.
norman, oklahoma
mike G.
norman, oklahoma
scott B.
oklahoma city, oklahoma
"On time, very courteous. Explained what was done."
nancy L.
oklahoma city, oklahoma
"Arron and Keeton were so professional. They made a horrible situation very easy to deal with. Answered every question I had and went above and beyond when it came to customer service. He is now my personal plumber. ??"
connie F.
shawnee, oklahoma
"Tech was friendly and informational."
rose H.
midwest city, oklahoma
"Using another company for future work."
elizabeth M.
norman, oklahoma
"Service man was very helpful and gave me info I needed"
mrs o'leary O.
norman, oklahoma
michelle H.
oklahoma city, oklahoma
"Service provided professionally and very personable technician."
brenda B.
moore, oklahoma
mr mcclain M.
moore, oklahoma
"Technician was great. No Problems there. I do however have some concern with your company. (1) For the last four (4) times the technician came out, he was following by a representative from your company to inform me of your services (e.g.) Upgrades, payment plans, etc. You know & I KNOW this is only a selling technique which I don't appreciate. I don't pay for that. I have your number & will call if I am interested in something. Please document my file that there are to be NO MORE representatives coming to my house when the technician is doing their job. (2) The technician informed me that your company no longer gives a printed receipt, but rather post everything on computer. Not everyone has a computer & has to rely on going to the library to use one. Printed receipts are good to refer back on as to dates, service, technicians, etc. Plus, not everyone saves all their information on computers. (3) I found your services to be more expensive than other companies. (e.g) Last year your tech found a capacitor on my A/C that was bad. You wanted $200.00 to fix the problem. I called the original company that installed the unit eleven (11) years ago. They came out, fixed the problem & charged me $85.00 long after the warranty had expired. Other than that I was satisfied with your service. Larry McClain"
christy F.
norman, oklahoma
"My system continues to operate with no issues"
patsy P.
midwest city, oklahoma
james K.
more, oklahoma
"Tech knew his job everything thing still draining well"
mr miller M.
mustang, oklahoma
"Answered all questions and said exactly what work he did."
ms turner T.
midwest city, oklahoma
mr hatley H.
edmond, oklahoma
"On time , professional, pleasant"
bronwyn W.
oklahoma city, oklahoma
eric D.
edmond, oklahoma
robert T.
norman, oklahoma
"Good job as always."
mr maurey M.
moore, oklahoma
linda D.
moore, oklahoma
"On time, friendly, efficient"
nolan K.
norman, oklahoma
"They did everything they could do."
joy N.
norman, oklahoma
"Sales persons were knowledgeable, considerate, patient! Initially, the sales pitch was a bit uncomfortable. I think the effort to tell me how bad my current equipment is not necessary for customers such as myself. I would rather focus on what the new equipment could do for me - as they eventually did. Basically, the initial approach did not work for me."
jerry J.
norman, oklahoma
"Very thorough. Got problems resolved in professional manner. Cleaned up any messes he made. Could not have asked for better servicek"
mindy C.
oklahoma city, oklahoma
"I didnt appreciate the high prices with a hard sell for an expensive contract with things I didnt need or want."
richard C.
oklahoma city, oklahoma
ron R.
edmond, oklahoma
"Steven was very professional, showed up on time and took care of both of out units."
victoria H.
yukon, oklahoma
mr tanksley T.
moore, oklahoma
robert O.
norman, oklahoma
"Darek was very professional, knowledgeable and patient. He was able to answer all of my questions (and there were many as I learned something new with each answer). I was most impressed with the final estimate matching or beating other competitor's bids. We will continue to use Gordon's for our HVAC needs. Impressed in Norman"
john R.
oklahoma city, oklahoma
andrew G.
oklahoma city, oklahoma
"The technician was not wearing a mask or foot coverings. Poured substance to clear pipes in the drain and it seemed toxic. Caused me to cough and technician was not wearing a mask. I had to find a bucket in the garage for the technician. It was an unprofessional experience. Another technician, his boss, came later and seemed unsympathetic to my concerns."
sheila L.
yukon, oklahoma
"Sales person excellent, technicians that did initial work did fine, could have had a little more attention to detail with suspending ducting. Return technician that corrected ducting layout was fine, but could tell he seemed frustrated."
danielle W.
oklahoma city, oklahoma
"Technician and salesman were really wonderful"
arthene P.
oklahoma city, oklahoma
"Calvin said he did not have to access the outside unit in any way. Seems that in the past, the technician always did something at the outside unit."
john M.
oklahoma city, oklahoma
richard C.
oklahoma city, oklahoma
jennifer W.
oklahoma city, oklahoma
"Excellent service and professional way that he conducted himself."
jerry J.
norman, oklahoma
"It is not working the way it should. Whenever you flush the stool it runs for several minutes"
anne B.
oklahoma city, oklahoma
mel B.
norman, oklahoma
"Clayton was thorough, professional, and efficient."
patrice M.
midwest city, oklahoma
michael S.
edmond, oklahoma
"They were professional explained what service they performed"
ellen H.
oklahoma city, oklahoma
"The tech was competent and thorough"
jim B.
oklahoma city, oklahoma
"They were professional and courteous. Due to a family emergency, I had to reschedule my appointment. Gordon's office staff were very helpful in arranging for a convenient time/date for the new appointment."
buddy R.
oklahoma city, oklahoma
"Always very thorough and polite"
nathaniel S.
midwest city, oklahoma
"On time. Very proficient."
james S.
midwest city, oklahoma
"He was on time and told me exactly what he was going to do and did it"
kathy S.
mustang, oklahoma
mr mullen M.
norman, oklahoma
"The technician was timely, polite and efficient."
phil L.
moore, oklahoma
"AC tech arrived as scheduled awesome service Plumbing tech didn't arrive was told he could an hour after scheduled appointments"
andrew E.
shawnee , oklahoma
"Customer service is key and Noah was very friendly answered all of my questions. This was my first time needing professional help and would recommend anytime."
david D.
edmond, oklahoma
"Good"
duane J.
norman, oklahoma
"Professional service"
richard M.
edmond, oklahoma
"Prompt and informative"
charles woolsey W.
midwest city, oklahoma
"Ethan is very competent in doing his job and works well with the client."
phil H.
norman, oklahoma
"Fast dependable service."
ms adams A.
norman, oklahoma
"He arrived on time and was very courteous. Explained things well. Did a great job."
marian H.
the village, oklahoma
"He took the time to anwer questions"
fred P.
choctaw, oklahoma
ray V.
oklahoma city, oklahoma
"thorough and professional service."
m. h. S.
oklahoma city, oklahoma
"Very professional and courteous"
mike B.
oklahoma city, oklahoma
"great tech"
paula H.
del city, oklahoma
"Nice, clean , professional job"
william J.
moore, oklahoma
"Great service!"
john M.
edmond, oklahoma
mr little L.
oklahoma city, oklahoma
"Cody was totally professional, courteous and very helpful in making recommendations to improve my water quality and protect the house pipes."
chris G.
edmond, oklahoma
"Tech always takes time to explain everything. Very nice and efficient. Always a joy when your techs come out and help."
mr shafer S.
norman, oklahoma
raymond T.
midwest city, oklahoma
"The young installer tried to cut corners doing the install. He eventually got the job done with some pointers from me."
dustin H.
oklahoma city, oklahoma
"Haskel was great! He showed up at a time many others wouldn't, and told us alot of valuable information. Very nice guy!! He was fast and clean."
penni J.
midwest city, oklahoma
"service provider took time out to answer my questions"
debbie S.
norman, oklahoma
"He was very professional, very informative, respectful and went above and beyond."
stephen F.
edmond, oklahoma
"Technician explained all work that he was doing and completed work in a timely manner."
jimmie C.
oklahoma city, oklahoma
wayne and laurie B.
oklahoma city, oklahoma
"Technician was very knowledgeable and pleasant to work with."
janice K.
oklahoma city, oklahoma
debra C.
norman, oklahoma
donald C.
norman, oklahoma
harvey D.
yukon, oklahoma
"Excellent service"
trudy N.
midwest city, oklahoma
ms childers C.
oklahoma city, oklahoma
beth R.
okc, oklahoma
"Our water heater broke this morning ( of course it's Saturday) sooo Haskell came out to look at it. He was such a sweet man. He explained because of the age of it (11) years old we should probably replace it. He told us all about the new one and then explained the advantage program. We thought it was a great idea to sign up for the advantage plan because it would be like an insurance policy on our water heater and we have one for our furnace and ac. We have hard water here so that also was a big factor in our decision to go with the plan. He was very patient answered all our questions worked quickly and efficiently thanks to him and Gordon Service Experts we now have hot water again. Thank-you Haskell hope to see u in April for the maintenance on our water heater. We have used Gordon Experts for the last 14 years we love them!"
jerry S.
oklahoma city, oklahoma
"very polite and very helpful"
dr lawson L.
norman, oklahoma
"salt delivered on time"
mrs brown B.
norman, oklahoma
"They called and asked if they could come a day early since there had been a cancellation. This was WONDERFUL!!"
gary G.
norman, oklahoma
"on time and efficient service"
jesse F.
oklahoma city, oklahoma
"Needed two filters for my house and they only dropped off one filter."
jim B.
oklahoma city, oklahoma
janice B.
moore, oklahoma
jim C.
norman, oklahoma
robert L.
midwest city, oklahoma
susan T.
oklahoma city, oklahoma
"Desmond was a great communicator. He was respectful of our home. He wore a mask and foot coverings. Grateful for his respect for our home and my family,"
karin D.
norman, oklahoma
"The technician was very friendly, professional and through."
roger S.
norman, oklahoma
ellen K.
norman, oklahoma
maribel M.
oklahoma city, oklahoma
"Friendly service"
peter H.
oklahoma city, oklahoma
"System only 10 years old and starting to degrade."
willhite T.
yukon, oklahoma
"He was so knowledgeable and explained how the system worked very well."
bill D.
edmond, oklahoma
"on time complete and same day"
jennifer W.
oklahoma city, oklahoma
"The best service."
jenny A.
moore, oklahoma
"They went above and beyond to assist me with my concerns after hours, I'm very appreciative."
greg T.
norman, oklahoma
"George came out on the weekend to get my system back up and running!"
dwayne M.
norman, oklahoma
"TECH WORE HIS MASK,ANSWERED ALL MY QUESTIONS MADE SUGGESTIONS THAT WOULD BE BENIFICAL TO ME & MY EQUIPMENT VERY GOOD REP FOR YOUR COMPANY"
braxton W.
norman, oklahoma
"The problem is still not resolved"
donna D.
the village, oklahoma
"He was prompt and knew immediately what the problem was. He was very neat and didn't leave a mess behind. I would recommend him."
mr benton B.
yukon, oklahoma
albert L.
norman, oklahoma
"well informed and pleasant tech guy"
vernon C.
norman, oklahoma
godthea?? J.
moore, oklahoma
van and ann W.
oklahoma city, oklahoma
"Very courteous and professional"
regan M.
oklahoma city, oklahoma
"He did a great job but didnt wear a mask. To be fair, I forgot, too. Very personable and answered all of my questions."
marisha G.
oklahoma city, oklahoma
"Well there were a total of 3 visits and each time, the technician never arrived within 30-40 minutes as the dispatcher had told me: in most cases, it was 90 minutes. Also the first visit entailed a sales rep who I was not expecting and did not want."
mrs dooley D.
edmond, oklahoma
john B.
edmond, oklahoma
"Courtesy"
mr rich R.
newcastle, oklahoma
amanda W.
midwest city, oklahoma
carmen C.
midwest city, oklahoma
"The crew was on point, polite and professional"
mildred D.
norman, oklahoma
anita H.
edmond, oklahoma
diane G.
choctaw, oklahoma
david H.
norman, oklahoma
"Clayton was very thorough and answered our questions completely. He was very respectful of our property and the medical surroundings involved. I plan to specifically request him again."
johnson J.
oklahoma city, oklahoma
"The entire team was professional, quick & efficient"
dan C.
edmond, oklahoma
"Great service. Nice guys."
gene M.
oklahoma city, oklahoma
carolyn W.
edmond, oklahoma
debbie B.
norman, oklahoma
"Professional and thorough job"
david D.
oklahoma city, oklahoma
john S.
norman, oklahoma
david G.
shawnee, oklahoma
"Was not explained about charge for service Tec doing 1st year warranty work on new unit. Heater would not work and unit was only 30 days old"
nicole W.
moore, oklahoma
"Gabriel was professional and curteous."
mike R.
oklahoma city, oklahoma
randall B.
moore, oklahoma
kay F.
norman, oklahoma
"He fixed the problem but is most likely a temporary fix since this has happened 3 times since I bought the unit. I want it fixed completely or a new unit."
robert B.
norman, oklahoma
"Your experts were very compatent,friendly ,and informity. The whole operation was well done. Thank you very much."
tom H.
norman, oklahoma
"Desmond came in, did a quick check on the system, found the problem and fixed it very quickly. He was pleasant, knowledgeable and best of all he is a graduate of the Moore Norman Technology Center! I was also very happy that I was able to get a person on the phone at Gordon's at 8:00 on Friday night to schedule a technician visit for Saturday."
valencia H.
midwest city, oklahoma
"On time. Professional."
mr deal D.
oklahoma city, oklahoma
"Regardless of the work that was done and if I really needed it or not is debatable. Regardless there were 2 holes intentionally put in the Sheetrock and one knocked in there accidentally by the technician and none of them were repaired. We called and a week later havent heard a thing. In the interim , all my stuff is waiting to be put away in the cabinets where the holes were left"
david S.
norman, oklahoma
"Stephen was very friendly, professional, answered all our questions and got the job done."
david C.
oklahoma city, oklahoma
"He was very thorough"
ms holloway H.
oklahoma city, oklahoma
maribel M.
oklahoma city, oklahoma
"Good service"
gary & kelly E.
oklahoma city, oklahoma
"I was very impressed with the professional team that help me find my needs."
john P.
oklahoma city, oklahoma
"Was supposed to be a routine check up on a working AC system. After the servicing was complete the AC unit was not working. The issue was not the technicians fault but the service then made other repairs cost money."
sherry P.
edmond, oklahoma
alan J.
oklahoma city, oklahoma
eric D.
edmond, oklahoma
mel B.
norman, oklahoma
"Weve been using Gordons for 3 years and have always experienced professional and friendly service 100% from the scheduling team to the onsite technicians."
david H.
norman, oklahoma
"Excellent response time"
ms turner T.
midwest city, oklahoma
faye B.
oklahoma city, oklahoma
"he was very respectable took his time to make sure every thing was working"
diana S.
oklahoma city, oklahoma
"Mud in my carpet!!:("
jimmie T.
midwest city, oklahoma
"Service Experts has been taking care of our home for 40+ plus years and we know they will always take care of our needs."
ms rogers R.
oklahoma city, oklahoma
ron C.
norman, oklahoma
"Technician explained how he was testing our furnace and was very polite and friendly."
james G.
midwest city, oklahoma
"great service"
mildred R.
newcastle, oklahoma
regina R.
oklahoma city, oklahoma
"I called at 7am and was given a time frame of 8-10am that day (which I was pleased about). Service Tech was at my house promptly at 8am. He was very polite and efficient and explained the problem to me and how he was going to fix it. He got my A/C working again."
lemoine L.
norman, oklahoma
"The information I requested was given me with clear, concise language and literature."
oleta J.
del city, oklahoma
"Helpful, info Silver Fries and my tech"
glenn M.
oklahoma city, oklahoma
thomas B.
edmond, oklahoma
"Gabriel took the time to fully explain and show me problem areas that needed addressed."
jennifer J.
midwest city, oklahoma
"very nice and professional"
john K.
noble, oklahoma
"Always great service."
marcia C.
oklahoma city, oklahoma
shirley H.
oklahoma city, oklahoma
"I'm time very informative and polite. Just waiting on invoice which I'm sure I will get soon"
kathy S.
yukon, oklahoma
"Problem was fixed fast!"
pam W.
purcell, oklahoma
"It's based on the promptness and effectiveness by the company and the professionalism of Mr Throckmorton."
nathaniel S.
midwest city, oklahoma
"Call Sevice Experts on short notice and was pleased with the prompt response."
bonita E.
oklahoma city, ok, oklahoma
"Explained everything as he did it, answered all of my questions with a good attitude."
yvonne H.
del city, oklahoma
"couldn't fix the problem for less than 800.00. My husband google it and fixed it. Then OG&E sent out someone to put in a new thermostat and move the wires out of the overflow area. Took less than a hour."
miriam L.
oklahoma city, oklahoma
michael M.
oklahoma city, oklahoma
"Yall were polite and thorough and informative"
dave S.
moore, oklahoma
robert T.
oklahoma city, oklahoma
anne R.
norman, oklahoma
"Steve was very efficient and explained everything very well. He set up a second opinion leak search."
bill C.
norman, oklahoma
"Friendly service"
chris C.
norman, oklahoma
"Very Thorough and excellent explanation of status of all equipment. Provided homeowner tips too."
adrienne H.
oklahoma city, oklahoma
"The first gentleman who was sent worked on the problem for several hours and flooded my house. Gordon's did send a restoration company to my house free of charge. Obviously, it would have been far better if the problem had been fixed, and my house had not been flooded. I gave a 5 rather than a 1 because, Will, the plumber sent Monday managed to fix the problem in under an hour. He was fantastic."
glen C.
tuttle, oklahoma
"Service continues to improve."
victoria P.
oklahoma city, oklahoma
tim A.
moore, oklahoma
"The tech explained what he was doing and knocked out the job within the time frame he gave me. He was professional. Overall a great experience."
mr thompson T.
oklahoma city, oklahoma
"Aaron did a great job"
kelley B.
shawnee, oklahoma
jeff S.
oklahoma city, oklahoma
robert G.
oklahoma city, oklahoma
"His attitude. He was confidently at ease with his work. Answering questions in a manner that demonstrated his knowledge of his chosen work. NOTE: Questions 3 & 10, should not reflect on the techs and employees. Our decision will be more reflective of what we can afford at this particular time, no matter how much we liked your people whom we encountered."
karla D.
oklahoma city, oklahoma
pam W.
oklahoma city, oklahoma
"Everything was done very well."
roberta B.
norman, oklahoma
"Very knowlegable and thorough. Arrived within allotted time."
luke R.
midwest city, oklahoma
"They were excellent. They checked everything including things that usually wouldn't be checked by other companies! They were willing to do whatever they could to help us"
nirmal J.
oklahoma city, oklahoma
"The technician was professional and completely the work promptly."
aaron M.
tuttle, oklahoma
"The technician was very courteous and informative, got our a/c working again in a few minutes!"
mcclung M.
oklahoma city, oklahoma
"Very good at explaining what would be done in fixing my problem !"
nicole J.
norman, oklahoma
"honest evaluation"
james B.
edmond, oklahoma
"Wayne was very professional,& explained everything to us fully."
rosemary G.
del city, oklahoma
"Daniel is very knowledgeable, friendly, & treats people with respect"
ronny R.
moore, oklahoma
"Both plumbers were hard working and knew their business. In case they needed special expertise, they knew who to contact and got our problems fixed."
salena W.
oklahoma city, oklahoma
"Plumbers and Tech are extremely knowledgeable and willing to explain things clearly."
julia O.
norman, oklahoma
"Filters not changed. Freon not checked. There is a tool for that. List of potential up coming repairs that may be needed to the tune of $4000.00. House began getting hotter after the visit as if the Freon was drained out. We were set up for a major a/c disaster after Justins's "supervisor" came on the scene"
elaine M.
oklahoma city, oklahoma
joy C.
moore, oklahoma
"I called twice the week of my appointment to get an estimate on putting in a new faucet and sink. No one ever called me back. When the tech arrived the estimate was $1,500 to bring it up to code. No way can I do something like that with no notice. I would have appreciated the phone call so we could have avoided the tech coming out."
nikita D.
midwest city, oklahoma
kelly R.
moore, oklahoma
"Ethan was super thorough, more so than anyone else who's been out, and he explained everything to me in layman's language that I could understand."
dan S.
mustang, oklahoma
tom C.
midwest city, oklahoma
cathy V.
norman, oklahoma
"Polite, professional and explained what was to be looked at and what was to be done."
willhite T.
yukon, oklahoma
"HE IS WELL INFORMED AND ANSWERED ALL MY QUESTIONS"
hugh J.
norman, oklahoma
"Technicians were wearing masks, were kind and very knowledgable."
donna W.
norman, oklahoma
"Friendly, thorough service."
rebecca R.
the village, oklahoma
"Both of them were very thorough, and answered all of my questions."
gaylon hawkins H.
edmond, oklahoma
leroy T.
oklahoma city, oklahoma
"I received everything I asked for!"
vertebrae C.
edmond, oklahoma
"The front staff doesn't know where the gate it for the roof. He was quick and efficient at figuring out how to get on the roof and get the job done."
catherine B.
oklahoma city, oklahoma
"They were professional and came in a timely manner"
larry G.
moore, oklahoma
"I have been using Gordons Service Experts since 2005, when I had my first air/heating units installed. I have been satisfied over these past 15 years in the service provided. In the matter of this last occasion, Randy Carey was very helpful to ensure that our problem was taken of, and I trust that our needs will be taken care of in the future as needed."
daniel P.
oklahoma city, oklahoma
"Guy fixed it in 30 mins flat"
randy L.
norman, oklahoma
"Justin was just super nice and very very knowledgeable."
bill D.
moore, oklahoma
"Very friendly and helpful service."
m/m cappello C.
oklahoma city, oklahoma
"Techs are all well trained and very polite."
curtis F.
purcell, oklahoma
michele D.
oklahoma city, oklahoma
mr ciffone C.
midwest city, oklahoma
"Rookie helper needs seasoning"
charlie C.
norman, oklahoma
"not fix is right at the first time. have to call back"
philip W.
oklahoma city, oklahoma
"Fixed it right away"
jeane B.
noble, oklahoma
"Always the best!!"
darwin B.
norman, oklahoma
vanessa B.
midwest city, oklahoma
"The young man that came out was very courteous and respectful. He took the time to really listen yo what I needed done and made sure the vent cover was installed properly and correctly. He even went into the attic to make sure it was on properly, which I thought was above and beyond service. He was awesome and I really appreciated his attentiveness."
mike C.
norman, oklahoma
mr cox C.
choctaw, oklahoma
kallin C.
midwest city, oklahoma
"was told refrigerant was good but plenum not sealed so the tech sealed the plenum and I thought problem was resolved.. House still not cooling and on 2nd visit a week later was told refrigerant NOT good and evap coil had leak; nothing more about plenum mentioned to me at this time. Paid $2300 to replace coil and my understanding was that NOW my A/C was finally fixed. House still not cooling. Next visit told too much refrigerant and some was taken out. House still not cooling. Next visit told I need new plenum, quoted over $1300 for new one which I cant afford and house still not cooling."
angel A.
moore, oklahoma
leticia clanton C.
norman, oklahoma
"Did not have shoe coverings wasnt available from company didnt do water test didnt receive service reciept or point service document Did though like service person he was very respectful l and helpful l"
janara K.
norman, oklahoma
"Quick and efficiently fixed"
derek J.
oklahoma city, oklahoma
"The install took 2 days when it should have taken one. I believe that the salesman sold me the amana ac unit but the installers had never put this particular model in before. Also they destroyed my gate going into the back yard and didn't mention this. They cut the gate post and didn't even say anything just put it back together half way and now it is falling apart and will cost me money to replace."
richard H.
oklahoma city, oklahoma
"Rey professional"
scot L.
choctaw, oklahoma
"It was hot outside, the hole kept collapsing, but the the tech stuck with it."
larry H.
norman, oklahoma
"George provided excellent service and very quickly located parts and installed same day. Very satisfied. Great employee"
kathy D.
norman, oklahoma
"On time. Polite. Wearing mask. Reported status of system before leaving."
james R.
norman, oklahoma
"Explained everything well"
robert S.
bethany, oklahoma
"Really nice guy and informative"
mrs gunter G.
midwest city, oklahoma
shawnalee D.
edmond, oklahoma
"Even though they had to come out three times to fix the problem I was not charged for all the housecalls and they were very pleasant about giving me credit and getting a job done well"
rebecca B.
norman, oklahoma
"Personable people and quick service"
mr bergman B.
mcloud, oklahoma
"From sales rep to the two technicians that entailed the unit, everyone was nice, answered my questions and tolerated my barking dog. The two techs were great. they did little things that the past group that put in my last unit didnt. Werent big about me standing over there shoulder watch what the were doing."
richard C.
norman, oklahoma
"good job"
mrs anderson A.
midwest city, oklahoma
"because he knew what he was doing and got the job done"
barbara A.
norman, oklahoma
"Haskell was very thorough, explaining what he would do, potential problems & costs."
georgiana P.
oklahoma city, oklahoma
"J was prompt, friendly, and knowledgeable. Got the job done quickly and efficiently."
neil N.
oklahoma city, oklahoma
"Still awaiting email summary of situation for VA inspector. Should have received it."
mr swann S.
yukon, oklahoma
"Replaced a faltering capacitor and explained it all, and checked the rest of the unit and thoroughly cleaned it."
christine M.
oklahoma city, oklahoma
"I have asked before and asked again this time to please not send Gabe to my home again."
marvin H.
oklahoma city, oklahoma
"Aaron was on time and completed the work very professionally."
craig R.
midwest city, oklahoma
james W.
guthrie, oklahoma
cassandra B.
midwest city, oklahoma
"I gave an eight because I searched everywhere on the web site for information about the I Wave that I had agreed to have installed. Could not find it anywhere. I had to call the office to ask for documentation which was provided to me very quickly and cordially. I am only writing about this because I think it is only fair that sales of a component like that to a customer should be accompanied by written materials. This is also feedback about the options for Advantage program, etc. I can handle the in person discussion without the paperwork but I doubt your average customer could. Consultations and product offerings should be completely transparent."
susan T.
oklahoma city, oklahoma
"Aaron was very helpful. He listed to my needs. He made good recommendations and stayed until the job was done."
everett M.
norman, oklahoma
"well I assume our time was from 10-12 you all called and said he was running late and it would be a little after 12 at 12:01 the tech called that he would be on his way but he had to go back to the warehouse to get the thermastat that he knew we needed before he left for his day because the day before he didn't have the right one on the truck and it took another 45 min to an hour for him to get here I say he just wanted a longer lunch"
buddy R.
oklahoma city, oklahoma
"Very good job, very courteous"
shawnalee D.
edmond, oklahoma
"All your technicians have gone out of their way to be polite and respectful and I so appreciate it and somebody even answer the phone at 5 oclock in the morning which I really love"
mr hanger H.
norman, oklahoma
"Your timing and customer service are always on target."
mike K.
yukon, oklahoma
blake S.
moore, oklahoma
"Danny was very helpful and very knowledgeable and I could tell he was trustworthy. Always tried to keep me in the loop and wasnt just looking to charge me out the ass. 10/10 rating for Danny"
oscar L.
norman, oklahoma
"Clayvin was thorough with his service and very kind in answering my questions and informing me."
james wright W.
del city, oklahoma
"They did there job very well. They cleaned up after the job was done. I have been with Gordon's for many years and have always been satisfied with there work."
hyatt P.
oklahoma city, oklahoma
"Even after appointment Never Showed up. Will not use vendor AGAIN."
victor hutchison H.
norman, oklahoma
william H.
norman, oklahoma
"Calvin seems to very knowledgeable about our problem with water and moisture in the clothes dryer."
don S.
moore, oklahoma
amanda W.
midwest city, oklahoma
"Came the same day, fixed what I needed, punctual, great staff experience in person and on phone. Already recommended to a friend."
johnny G.
oklahoma city, oklahoma
deniece J.
noble, oklahoma
"He was on time, kept me informed, tried everything he could to get the drain unstopped, and was very curious. I would call you again. The drain is working great"
jane B.
yukon, oklahoma
mr severe S.
oklahoma city, oklahoma
"This was not a simple problem, but Calvin had the experience and wisdom to find a solution."
debbie P.
mustang, oklahoma
"Prompt. Friendly. Fixed problem fast and explained everything before repair was made. Will continue to use your service."
theresa M.
luther, oklahoma
"With brand new unit I have had more service calls than with my old worn out unit replaced. Apparently there is a slow leak that so far has not been located. AC unit does not keep up in high heat. It was a bit better yesterday but I suspect this issue will re-occur so I am holding judgement and trying to give benefit of doubt."
mr d peer P.
mustang, oklahoma
"fast and accurate knowledge of problem and had parts. Plus, he was friendly."
sharlene K.
norman, oklahoma
"The humidity is still high. 58-62 percent most of the time and never goes lower."
janet J.
midwest city, oklahoma
"He was very knowledgeable."
roger C.
oklahoma city, oklahoma
scott hudson H.
oklahoma city, oklahoma
shelby P.
warr acres, oklahoma
"Of course I provided the rating I did because the service was excellent."
david S.
del city, oklahoma
"Plumber was inexperienced."
tim E.
yukon, oklahoma
"He was professional and was able to help us"
debbie B.
norman, oklahoma
david D.
norman, oklahoma
"The technician worked very efficiently, and provided us with important maintenance tips."
lela C.
edmond, oklahoma
jeff G.
arcadia, oklahoma
"He arrived not long after Jeff called and was able to repair the air conditioner within a few minutes!"
charlie C.
norman, oklahoma
"all good"
patricia D.
shawnee, oklahoma
eddie S.
blanchard, oklahoma
"Did an excellent job of solving problems and informing me of best solutions."
lori C.
oklahoma city, oklahoma
mark T.
norman, oklahoma
"Tech was very knowledgeable and efficient."
william O.
norman, oklahoma
diane W.
norman, oklahoma
"Friendly and respectful. Did his job."
angela C.
oklahoma city, oklahoma
"Tech quickly found the problem and fixed it in less than 20 min."
joyce S.
norman, oklahoma
"Clayton was helpful and efficient."
twila W.
oklahoma city, oklahoma
"He is very knowledgeable and took care of the problem promptly"
janet F.
norman, oklahoma
mr cox C.
choctaw, oklahoma
"Very satisfied with the work however professional communication could be used I'm 71 years old don't believe I am any one's dude!"
thomas C.
oklahoma city, oklahoma
"They were on time. Worked swiftly, and efficiently."
don V.
midwest city, oklahoma
"Tech was very thorough and courteous fixed the problem."
glen C.
tuttle, oklahoma
"I have to say that I had lost faith with Gordon's but after the last two calls, your technicians went a long way toward restoring my faith. They were both knowledgeable and skillful in dealing with our problems."
anita B.
norman, oklahoma
"Danny came right in, went to work, and was friendly and professional. It was hot and a Holiday. But he didnt seem to mind. He fixed the problem and was on his way."
mr heath H.
moore, oklahoma
"Justin explained everything real well."
mr rein R.
oklahoma city, oklahoma
"Same day service and was able to resolve the problem in minutes."
reanita j.
midwest city, oklahoma
"Needed to change in both date and time on short notice. Glad that the company was able to help me with the change in appointment time. Service tech was very nice, friendly."
ms williams W.
oklahoma city, oklahoma
"He was running late but when he did arrive, he was courteous. He explained what he was going to do. (I was told that he would be late)"
sonja S.
oklahoma city, oklahoma
"The past 3 times you've come out to do my pre-paid maintenance, you've sent a salesman along with the technician. I get told I need to buy a new unit everytime! There is nothing wrong with my current unit! Except when your technicians start tinkering around with it. This last visit, everything was working just fine. Then all of sudden, it wasn't. 3 hours later, and many tears of frustration from me, it starts working again. I truly feel as if your company is trying to scam me! Your employees are very kind and respectful, and I understand they are probably just doing what they're encouraged to do. Make money to reach a quota. We are in the middle of a pandemic! I find it completely unethical to try and make a buck off people, when its completely unnecessary. I will no longer be using Service Experts!"
steven P.
yukon, oklahoma
"The AC is cooling better"
joel O.
oklahoma city, oklahoma
"It was hot and he worked hard"
helen G.
moore, oklahoma
steve H.
del city, oklahoma
"Friendly and professional."
oklahoma D.
del city, oklahoma
"I rated you a 9 because I appreciate the service being completed"
nita K.
moore, oklahoma
"lots of issues with everyone but Dane. He is a gem, knows his job, and always pleasant with a new option when the system stumped him"
james wright W.
del city, oklahoma
"Your workers are always good at what they do."
mike G.
norman, oklahoma
corey B.
newcastle, oklahoma
richard C.
oklahoma city, oklahoma
thomas h.
oklahoma city, oklahoma
"Outstanding Tech"
jerry S.
oklahoma city, oklahoma
rodger S.
norman, oklahoma
"He's friendly, efficient and always punctual."
donis R.
norman, oklahoma
"The service technician, Brian, was very knowledgeable. He arrived on time, took his time checking everything and cleaning the system. Very personable. No stress for me in anyway. I've used Gordon's for many years. Totally dependable."
ms waswo W.
oklahoma city, oklahoma
"Haskell explained everything very well."
silas B.
oklahoma city, oklahoma
"I told them I have a leak and the plumber was in my house , charged me $99 and didnt come out with any equipment to locate the leak . Also was trying to sell me Extra services I dont need"
christophe H.
moore, oklahoma
"The installation was very fast and any problems have been quickly attended to."
gilles N.
norman, oklahoma
don S.
oklahoma city, oklahoma
"Mr Tilly did all I could have expected and more from a technician - corrected a filter mounting problem, cleaned condenser thoroughly, serviced humidifier, vacuumed the serviced area, was courteous, technically knowledgeable, a gentleman."
michael H.
norman, oklahoma
"Courteous efficient and knowledgeable."
fred P.
choctaw, oklahoma
"Understood the needed repair"
dennis G.
norman, oklahoma
"Daniel is an amazing tech. Very friendly and polite and does a quality job."
marilynn P.
moore, oklahoma
"He did his job."
georgia M.
norman, oklahoma
"They did what they said they would."
james T.
oklahoma city, oklahoma
"They did good job and we're curtius"
ms myers M.
bethany, oklahoma
"They did not have the correct size filter for my unit & had to "piece together" 2 separate pieces using duct tape"
liz M.
midwest city, oklahoma
carol M.
norman, oklahoma
"Justin was very respectful, kind, patient and polite. Very much appreciated the way he managed this no-entry call!"
bill L.
edmond, oklahoma
gary P.
newalla, oklahoma
jordan E.
oklahoma city, oklahoma
glenn M.
oklahoma city, oklahoma
sky L.
norman, oklahoma
"Anyone I have ever had to deal with, being sales, technicians, and the person on the phone have always been wonderful to deal with."
mr morris M.
norman, oklahoma
"Desmond entered the house, immediately diagnosed the problem and resolved it."
george M.
norman, oklahoma
"Tech found the (same) problem that has repeatedly nagged this system since installation - a bad flare fitting in the coolant line that causes slow loss. We'll see if this is still an issue next year..."
mr hill H.
oklahoma city, oklahoma
"Your promptness to our request, your assessment of our project and responsive quote were of great importance and impressive to us. Well done!"
john D.
norman, oklahoma
"We were told when to expect your representative, and he arrived on time. He was courteous, informative, efficient, and helpful."
robert C.
edmond, oklahoma
kimberly M.
moore, oklahoma
"Left trash all around hot water tank next to central unit and a puddle of water on the floor. Also did not seal up the unit good so cold air leaks from it."
mr payne P.
oklahoma city, oklahoma
"Thorough and explained what he was doing and the condition of equipment"
timothy R.
oklahoma city, oklahoma
"I could not believe the service men did not take the window units or have a way to take payment. So I drove all the way to Moore"
bert P.
norman, oklahoma
"All tasks accomplished promptly"
fred D.
oklahoma city, oklahoma
"Technician was professional, knowledgeable and courteous."
mike C.
norman, oklahoma
"Went very well."
jason M.
del city, oklahoma
"I give your company this rating due to your quality of service, and professionalism. Both your service consultant, and your service technician utilized outstanding skills within their areas of expertise. They were timely, and transparent with the cost of the service I needed. I will recommend Gordon's to anyone I know who might need assistance with plumbing/heating and air problems."
mr rose R.
oklahoma city, oklahoma
mr brown B.
oklahoma city, oklahoma
"Arron gave helpful suggestions and recommendations on solving my lack of water pressure."
maribel M.
oklahoma city, oklahoma
"Fast response"
don A.
oklahoma city, oklahoma
"Had an appointment between 8-10, had to call twice to find out when they would show up. Arrived after 11 AM. I shouldnt have to follow up when appointment times are given to be met. Also when I was recommended to have an I wave R installed by a previous technician who also showed me the unit on his van, and I received a letter stating the cost of the unit with install. I was able to purchase it at a cheaper price online. It wasnt until I called to have it installed that they were hesitant to do it b/c I didnt buy from them. I was also told that the unit is not carried by Gordons by 2 different people? Not sure why I would be told this when I saw it first hand. I have been a customer for a while, to be given this level of treatment has me looking at my options. The point was made clear if something happened to the unit, it would not be replaced by Gordons, I didnt care about that and already knew the unit has a 3 year warranty. So in closing the more I think about this, looking for another company is high on my radar to service my system in the future."
mark B.
newalla, oklahoma
carol B.
midwest city, oklahoma
"good job, no problems"
david H.
noble, oklahoma
"all good!"
jeremy A.
norman, oklahoma
"Tech was quick, clear, kept his distance (covid-precaution)."
sharon A.
norman, oklahoma
"Preston was very nice and helpful"
peggy Y.
oklahoma city, oklahoma
"very courteous and seemed knowledgeable"
beverly B.
oklahoma city, oklahoma
"the work on putting in new plumbing, is outstanding. However; I do need Mr. Cody, to come back and put the polls back in myfence and my neighbor's fence. Both fence's have been left bending over, and the sides open where my dogs keep getting out. Mr. Cody, said "That he would put the fences back the way he found then.This has not been done as of June 18,2020. I can not give a rating higjer until the fence is correctly put back."
marcella S.
spencer, oklahoma
"He did he job"