Gordon's Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 4,782 Reviews
anthony D.
oklahoma city, oklahoma
"AJ's performance was exemplary! Would love for him to be assigned as our recurring technician. Great job, AJ!"
marvin H.
oklahoma city, oklahoma
"Our plumber, Nekeno, was amazingly professional, polite, responsive and fast!"
deborah C.
norman, oklahoma
"Clayton is very personable and took the time to explain to me what he was doing and the pluses and minuses of my system"
mr mcclain M.
moore, oklahoma
"Been with you for 20 + years & never had bad service. Your representive Daniel was very courteous & informative. This made my service call very pleasant. One of the reasons I took out a five (5) year contract with your company. One question that I have is that Daniel made my next service appointment to be in the Spring for..... April 15, 2020. I would like to have a conformation of that appointment sent to my e-mail address. Thank You in advance."
bill C.
norman, oklahoma
"Friendly and efficient"
ron L.
edmond, oklahoma
"Did good job and very friendly, knew what he was doing"
gayle O.
norman, oklahoma
phil H.
norman, oklahoma
"Did a great job, showed up at time promised, very efficient."
raymond T.
midwest city, oklahoma
"Good job."
mr maurey M.
moore, oklahoma
"Daniel was very kind and professional."
karen B.
oklahoma city, oklahoma
"Aaron was thorough and provided pertinent information."
george M.
norman, oklahoma
"Tasks were handled politely and on time."
calvin W.
oklahoma city, oklahoma
"Calvin Welch is very conscientious; he has an eye for detail and makes sure his work is high quality. He installed a CLEAN AIR system with a BLUE TUBE UV 16 Oct 2019 and cleaned the duct work in our home 17 Oct 2019. We are extremely satisfied with Calvin's work. The air quality in our home has improved 85 percent. I am amazed, very hsppy, and deeply thankful for an excellent job."
al C.
choctaw, oklahoma
charles T.
oklahoma city, oklahoma
"They were very professional."
mr hernandez H.
oklahoma city, oklahoma
"did a very thorough job of explainig all options."
samuel W.
oklahoma city, oklahoma
"Always room to grow"
charles S.
lexington, oklahoma
ron R.
norman, oklahoma
"You had a salesman along with the serviceman. IF I need to buy something I will call you.. I have been working heating systems for over 40 years so I know when I need something."
mr nicholson N.
purcell, oklahoma
"He was very helpful. Answered all my questions"
cindy T.
norman, oklahoma
"always nice and friendly and know what they are doing"
ronnie W.
oklahoma city, oklahoma
"They really cared that I was satisfied and explained everything"
paul R.
midwest city, oklahoma
marvin H.
oklahoma city, oklahoma
scott C.
norman, oklahoma
"Thorough service with explanations."
william G.
midwest city, oklahoma
"The two technicians that came to my home were courteous and friendly. They arrived on time, and they made suggestions on my heating system."
mrs coffey C.
norman, oklahoma
"They were both very professional and extremely knowledgeable."
michael S.
oklahoma city, oklahoma
"Technician very knowledgeable. Provided helpful tips."
fred C.
norman, oklahoma
m/m kowals K.
edmond, oklahoma
harold P.
oklahoma city, oklahoma
"Tech found more trouble than defective drain plug (which he fixed) when at least one of the cut off valves under the bathroom sink, essentially, came off in his hand. It was a lot more work than expected. He gave discounts to honor Plus agreement and perhaps to honor fact that Gordon's had installed the existing cutoffs."
robert J.
oklahoma city, oklahoma
john M.
edmond, oklahoma
rick B.
edmond, oklahoma
brenda W.
norman, oklahoma
dennis W.
norman, oklahoma
"Found the problem. Explained the problem. Got the solution to my problem. MY PROBLEM is with us having the second lennox a/c purchased and maintained by mfg and still have had major failures within 13 years. I BELIEVE IT IS THE SAME PROBLEM for both units. Sounds like a faulty coil assbly. In both. Lennox ac will not be recommended or purchased by me until I research it. I am very impressed with professionalism of all the personnel i met in my 'garage' or on the phone 99%. ."
ron J.
choctaw, oklahoma
albert L.
norman, oklahoma
ms rathmann R.
midwest city, oklahoma
"He took his time and checked everything"
michelle G.
midwest city, oklahoma
"Quick and efficient service"
rick K.
norman, oklahoma
roberta B.
norman, oklahoma
"arrived on time; completed work without interruption; went over findings and recommendations"
mr mitchell M.
oklahoma city, oklahoma
"Tech on time knowledgeable and professional."
sheri R.
midwest city, oklahoma
"Excellent service"
edward S.
wayne, oklahoma
"Time for Install was approx. 2 hr longer than it should have been. Installers had to go for parts/supplies twice. The installers were so fatigued at the end of the day that they made an error that prevented the HVAC unit from operating. A senior tech did come out later that evening and corrected the problem."
robert W.
oklahoma city, oklahoma
brian M.
choctaw, oklahoma
"We discussed some of the issues I was having and some possible future solutions."
robert sr S.
choctaw, oklahoma
"The technician was very courteous and knowledgeable, however, the price for the amount of work accomplished in my estimation was very unreasonable. $250.00 for repairing a leaking faucet and replacing 2 water cut-offs is ridiculous. high."
m/m william H.
midwest city, oklahoma
"He was knowledgeable, he was interested in my problem, and I feel he was sincere."
marilyn B.
oklahoma city, oklahoma
"He was very thorough and explained in detail"
mr a caves C.
norman, oklahoma
irvin wagner W.
norman, oklahoma
"Very informative about system, efficient"
wade T.
moore, oklahoma
tom M.
moore, oklahoma
"You will get a 10 if you stop trying to sell or replace something"
judy F.
shawnee, oklahoma
"Helpful and informative"
dee stafford S.
oklahoma city, oklahoma
"I really like and trust the young man who came out. He has been out before, and I am always happy to see his face at my door!"
beverly H.
norman, oklahoma
"Daniel was great to explain the "workings" of the heating system so I could understand about the part that will be likely to fail in the future."
mary M.
oklahoma city, oklahoma
"was very helpful, explain what he was doing an why."
ray W.
oklahoma city, oklahoma
"Installation of new pipe is great but still not draining properly"
paula B.
norman, oklahoma
ms dickerson D.
oklahoma city, oklahoma
"All personnel involved, including EVERYONE, were profession, efficient, and insured that if I had a question, to ask it."
patti D.
norman, oklahoma
"Had an appointment from 10-12 am. I called twice and the techs had been very busy helping people with AC issues. Was my routine maintenance and duct service estimate pushed out because it was not as important? Techs finally arrive at 2:45 and left my house at 3:30. Unacceptable."
daniel B.
oklahoma city, oklahoma
bette R.
norman, oklahoma
sarah I.
norman, oklahoma
"This was very expensive for me, though I realize that I asked for the most energy-saving equipment."
robert C.
midwest city, oklahoma
"Very polite, very knowledgeable, efficient with work"
nolan K.
norman, oklahoma
"Discussion and explanation"
mary S.
oklahoma city, oklahoma
"He was very nice and told me what he was doing at all time"
harvey D.
yukon, oklahoma
"Not everything is cleared up with our problem, we are following recommendations to remedy our problem of CO2 in our attic."
eddie S.
blanchard, oklahoma
"Srvice tech did an awesome job."
ms turner T.
midwest city, oklahoma
mary C.
oklahoma city, oklahoma
"Daniel was courteous and understanding, explaining what he was doing and what he found."
steven S.
midwest city, oklahoma
"AJ was professional, courteous . and efficient ."
pat C.
yukon, oklahoma
"courteous and helpful and did NOT try to sell me a new unit or find things wrong with my current unit"
mr hazewinkel H.
oklohoma city, oklahoma
"I chose 8-10am.....i was sent email that said 8:15am.....at 10am when no one showed I left. I have things to do on weekends"
don M.
edmond, oklahoma
tressie N.
oklahoma city, oklahoma
lee I.
norman, oklahoma
"Excellent job"
pam U.
moore, oklahoma
"Very nice young man and did a great job."
robert T.
oklahoma city, oklahoma
"your plumber Nekeno was very professional, answered all my questions."
mr allie A.
moore, oklahoma
nicole G.
moore, oklahoma
"Was very polite and did a great job"
lara K.
oklahoma city, oklahoma
"As a sales rep Damien was knowlegable and HONEST. This is KEY! I used to be a sales & retention supervisor and reps not understanding the pros AND cons of a product was usually the main reason for a dissatisfied customer."
bill C.
norman, oklahoma
"Very friendly"
gregory C.
edmond, oklahoma
"Great customer service."
kent S.
oklahoma city, oklahoma
"Calvin handled the work efficiently and professionally"
stan U.
norman, oklahoma
andrew D.
oklahoma city, oklahoma
"Problem isn't fixed"
maryann E.
oklahoma city, oklahoma
mr hrubik H.
moore, oklahoma
"Shawn, Collin, and Archie did an excellent job installing my our system"
david C.
norman, oklahoma
"The Technician and Sales Consultant were very polite and knowledgeable. They answered all my questions and did not pressure me."
sharon B.
midwest city, oklahoma
marilyn M.
edmond, oklahoma
"Leo found a problem and solved it. He installed a new motor."
roswitha A.
norman, oklahoma
"Calvin was very pleasant, courteous and professional. He explained the procedures and answered all my questions thoroughly. He worked hard to return my house to the comfortable cool state I am used to. Thank you, Calvin!"
melton W.
newalla, oklahoma
"Service tech was very friendly and fixed the problem in a very short time."
diana S.
oklahoma city, oklahoma
"Aj was very precise. Very respectful. Took his shoes ?? off at the door. Put everything back like he found it. Wish I could say the same for your office practices. You told Aj that you had called me and told me he was coming at 9:00. No one called me. I was to have them here between 12:00 and 2:00. Someone just told a fib. I never received a call that they would be here 3 hours earlier than they were suppose to be here. And one really big thing is yall are always getting what I paid for on the $168 each year, completely mixed up. My rent house @ 1521 SE 51st will be getting 2 free visits, because I bought a $6,500.00 new heat and air system, but I already paid for the 2 visits of Fall 2019 and Spring of 2020, therefore I would like to get credit or send me a check for $168.00. This happens year in year out, regarding confusion of what I have coming. Ive been with your company over 20 years. Through the change from Gordons etc.. I suggest maybe you get an office manager that can handle this confusion, so I am not plagued with it again?? Just a suggestion? Diana Steiger 10524 S East Side Dr., Okc 73165 405.833.5556"
shelby P.
warr acres, oklahoma
"Aaron was very pleasant, knowledgeable and courteous."
george R.
norman, oklahoma
pete G.
noble, oklahoma
"Leo did an excellent job and kept me informed the whole time. He also fixed a nicked wire that was done at installation of the heat pump. I find it disconcerting that the Tech was no sent out here with the filter our system required when this company is the one that installed the system."
ms woods W.
oklahoma city, oklahoma
mrs brown B.
norman, oklahoma
mrs jones J.
del city, oklahoma
"Service tech very knowledgeable, respectful and kind. The person that arrived before him was the same."
richard A.
midwest city, oklahoma
"Nothing is perfect."
william P.
edmond, oklahoma
"very thorough"
arthene P.
oklahoma city, oklahoma
"The thermostat was NOT returned as he found it and the house heated before we realized the problem. He said we needed a capacitor replaced and we had one about 14 or 15 months ago replaced."
randall R.
oklahoma city, oklahoma
mike G.
oklahoma city, oklahoma
"Good service"
m/m wright W.
oklahoma city, oklahoma
gordon G.
del city, oklahoma
caye A.
norman, oklahoma
"Quick, professional, friendly service"
jim H.
norman, oklahoma
"Ed was very professional and knowledgeable about the products which helped us make our decision. The technicians that installed the system were professional, courteous, and knew what they were doing!"
vannessa K.
oklahoma city, oklahoma
"Rick went above and beyond for us! He was very knowledgeable and showed us genuine care for our particular situation. We even got into talking about our faith and that was just so refreshing for a company to openly talk about it when appropriate with their customers. I love that the most!!"
ms price P.
norman, oklahoma
"The inspection and explanation were very thorough and done in an efficient manner. The technician was very friendly as was the other gentleman who accompanied him."
carman P.
newalla, oklahoma
"because I had a major leak in the bathroom and in an hour it was fixed"
m/m cappello C.
oklahoma city, oklahoma
"I love our technicians - Eric and Aaron. They are clear, concise and honest."
dan M.
blanchard, oklahoma
"Polite,appeared to know his job took time to answer my questions"
gary I.
del city, nebraska
linda D.
moore, oklahoma
"Efficient, friendly"
dorothy F.
midwest city, oklahoma
"The technician sold mother a $90 carbon monoxide detector she did not need.He claimed her detector only alarmed at 400 ppm. It alarms starting at 70 ppm."
david L.
norman, oklahoma
mrs marjorie A.
moore, oklahoma
ladonna S.
oklahoma city, oklahoma
"My air conditioner was repaired the same day I first called in the problem. As always, the technician was polite and efficient. Once he verified the problem, I was given accurate cost of parts and labor."
larry F.
oklahoma city, oklahoma
"A.J. always explains everything completely"
don V.
midwest city, oklahoma
pacific properties P.
oklahoma city, oklahoma
"No one showed up"
angela L.
moore, oklahoma
"Gordons has always been wonderful"
ernest B.
oklahoma city, oklahoma
"On time and professional"
debbie G.
newalla, oklahoma
"They come in the allotted time. They are respectful of my home. They explained what they are doing and why."
shawnalee D.
edmond, oklahoma
"Daniel was wonderful so personable, friendly and polite. And he loved my dog and my dog loves him and anybody that loves my dog that much cant be a bad person. He was very efficient and completed it within a very short period of time and explain the contract to me"
scott B.
oklahoma city, oklahoma
"The air conditioner works again."
stan S.
oklahoma city, oklahoma
"1. Knew what he was doing. 2. Professional. 3. On time."
ms leafgreen L.
norman, oklahoma
kelly W.
norman, oklahoma
"Great job"
ray V.
oklahoma city, oklahoma
"Always does good work and provides sound recommendations"
pam K.
oklahoma city, oklahoma
"The technicians were professional and courtesy. The job included replacing 2 bathroom sink stoppers and unclogging a drain. The bill for this work exceeded $400. I was shocked and extremely unhappy with this amount for so minor the work."
jerry F.
bethany, oklahoma
"Well Deserved"
ethelyn C.
moore, oklahoma
mary S.
norman, oklahoma
"Steven was super nice, informative, and gave me a discount. I am unemployed and that was a nice surprise. I will be using Gordons when I get ready to buy a new system."
ms speckman S.
edmond, oklahoma
"The technician was very speedy and thorough and he took the time to go through everything he had done and also made a few suggestions for the next time."
douglas P.
oklahoma city, oklahoma
"Person was knowledgeable and did his work in a timely manner"
paul L.
norman, oklahoma
"chris et al were prompt friendly and very efficient, went above and behyond staying until after 9pm to get the job finished!"
david S.
oklahoma city, oklahoma
"William was knowledgeable and professional."
robert C.
midwest city, oklahoma
"Very professional service"
matthew K.
midwest city, oklahoma
"The gentleman was nice and polite and kept us informed about how long he would be to get here."
rick H.
oklahoma city, oklahoma
"Very satisfied"
mr mitchell M.
oklahoma city, oklahoma
"The tech diagnosed the problem of a leaking toilet bowl to be an unseated seal which allowed water to periodically drain from the bowl. The seal was reset, however the next day the problem returned. I called Gordons to report the problem and was informed that they would make another appointment to revisit the problem. After Gordon consulted with the plumber I was informed that a rebuild of the bowl apparatus might be required. I chose to post pone the work do to cost estimates."
keith M.
edmond, oklahoma
"Professional friendly Knowledgeable"
ed carol stokes S.
norman, oklahoma
"The tech was very polite and professional. However in doing the repair additional damage was done by a hairline crack in the pipe when the tech was going to remove the leaking faucet causing a more extensive and more expensive repair having to be done when I was going for the cheapest fix. Plus having to have another repair person to repair my sheetrock from the tech having to cut into my livingroom wall to get to the pipes. So to get my leak fixed it went from the cheapest fix to a potential cost of 1100. But to cut it down I'm doing the advantage plan and getting a new water heater for 37.00 per month for 10 years. To make my repair cost only 300.00. But I still also have to pay someone to fix my wall when damage not of my doing was done. Normally I'm usually happy with my service this was unexpected. My builder is also to blame for cutting corners and causing it to be difficult to fix things when needed by not having an access panel to things like this. I will still use service experts for my heating/air."
arthene P.
oklahoma city, oklahoma
"The actual work was done per agreement and with care . My problem is that they were to be here between 8 and 10 am. Service Master which was to tear out affected wall when the hot water tank was removed.....was on site at this time to do their work. Your staff was sent on another call ahead of our agreed time and did not arrive until lunch time. This means Service Master's workers waited and waited and waited. I called Gordon's and was told they would be here shortly. Shortly wasn't until NOON.IF you HAD to do this, you should have called me so I could send Service Master on to their next job AND made me have a better attitude towards Service Experts."
nadine S.
norman, oklahoma
"Not happy about what transpired Wednesday evening on scheduling todays appointment. Otherwise it was good how you all made it right."
catherine P.
choctaw, oklahoma
m/m mauldin M.
norman, oklahoma
"Calvin Welch is very dedicated!"
chris B.
edmond, oklahoma
george W.
del city, oklahoma
"This tech was very good at his job I was very impressed with him"
charlesbarnes C.
moore, oklahoma
"Very friendly and professional."
micki C.
oklahoma city, oklahoma
"I was able to get an appoint the same day I called and you all where 30 minutes earlier than quoted."
paul F.
oklahoma city, oklahoma
"Great repairman, polite & professional, expert craftsmanship"
mark B.
oklahoma city, oklahoma
"Did a good job"
david S.
moore, oklahoma
"Daniel was quick, very professional. Took the time to explain what he did."
clee T.
choctaw, oklahoma
"Storm took out elec. Wednesday called Thursday and tech came out. said that had to order parts and would call me. No phone call and stil waiting in with no AC for 5 days in a hot house."
lynda W.
oklahoma city, oklahoma
sheryl M.
moore, oklahoma
sarah H.
norman, oklahoma
"Technician was very professional, provided service needed."
gary K.
norman, oklahoma
matt S.
moore, oklahoma
"The service was fine, but you guys showed up 40 minutes late. It was supposed to be from 4-6. I confirmed early in the day that I would be home and that you would call and let me know when you were on the way. I missed a call at 4 and called back 5 minutes later. Then you said he was redirected because I didn't answer. Why? I was home and confirmed this earlier. Then your called at 5 and said you were on the way and showed up @6:40! I am an advantage customer and do not feel the love at all."
vanessa B.
midwest city, oklahoma
"Company did not honor my initial request to run wires to AC but decided to try and connect WIFI against my wishes. After 4 days of messing with AC causing inconveniences to renter and family, running the wires were the fix for the machine. Did not like that a bill was sent to collections that I was not aware. If I would have been called or SENT a notice, the bill could have been settled over the phone."
martin M.
okc, oklahoma
"Evryone was very thorough and helpful."
mr tostenson*** T.
midwest city, oklahoma
"Excellent in their knowledge and professionalism. Was honest about the old system needing to be replaced. Referred us to a sales consultant for a new unit."
carmen C.
midwest city, oklahoma
"the tech responded in a timely fashion"
aaron M.
tuttle, oklahoma
"Repair was completed quickly and done very well. Excellent customer service!"
carol R.
oklahoma city, oklahoma
"I really like the technician but he wasnt able to come up with an estimate for multiple options. We have heat and air needs that I dont know what the possible solutions are."
judith C.
norman, oklahoma
"Aaron was friendly, knowledgeable, took care of the situation"
terry D.
oklahoma city, oklahoma
"Got the same answer on all three tech visits. The tech's were helpful and gave recommendations for use to contact Cox cable for extension of our wi-fi spread."
raymond P.
midwest city, oklahoma
"Robert not only checked the furnace, he also checked the A/C. He changed out the filter on the furnace, and then took off the covers on the /C compressor and cleaned those filters ( THey were totally covered in dust, grass clippings. I don't think they were ever cleaned. Anyway he worked quickly and was very polite."
bonnie O.
purcell, oklahoma
mr streater S.
oklahoma city, oklahoma
mr streater S.
oklahoma city, oklahoma
justin G.
oklahoma city, oklahoma
"He showed up when promised, did he thing and left."
edward M.
norman, oklahoma
"Silver was a God send. She came to our rescue! While having a busy day north of OKC , she brought us a window A/C to keep us alive. The installers, Shawn and Collin "walk on water" !!!! They worked in 3 digit heat to get us going again, and finished ahead of time. These three are incredible!!! Silver, Shawn and Collin are FABULOUR REPS for your company."
jim E.
oklahoma city, oklahoma
"Knowledgeable, friendly, respectful and concerned about doing a good job."
dan S.
mustang, oklahoma
robert T.
oklahoma city, oklahoma
"very professional very nice young man"
mr earley E.
norman, oklahoma
alan G.
shawnee, oklahoma
"Called after business hours but got service same day"
charles C.
mustang, oklahoma
"Super nice young man who took care of our problem in a quick and efficient manner."
mandy D.
norman, oklahoma
"Didnt show up until 7 hours later. Even when I called to see where they were, I was told it would be an hour. It was then 3 hours later."
bob F.
edmond, oklahoma
"Tech was very polite and professional. Got things going quickly!"
regina M.
oklahoma city, oklahoma
"We had an emergency. He came an adjusted a few things and charged us 99 plus the device fee of 80. He called it trouble shooting. For 20 minutes. NEVER AGAIN! We have used you all for at least 16 years and have been satisfied with service. Not so this time!"
bob F.
choctaw, oklahoma
"Aaron the technician and Silver Fries were both very knowledgeable of their jobs and extremely courteous."
starla T.
moore, oklahoma
"no 1 gets a 10"
betsy P.
norman, oklahoma
"Good job."
louise W.
norman, oklahoma
"Both technicians were excellent. My ratings is based on conversations with scheduling. Two representatives said they would waive the service fee and two said, emphatically, that they could not waive the fee. That was up to the technician. There should not be such a variation in what they can and cannot do. My main complaint is scheduling on an emergency basis. I recognize that this means I may or may not have a service call, based on the number of calls. My complaint is that the representatives say they have no idea how many emergency calls are scheduled, so they have no way of even estimating whether a technician will show up. It is extremely poor service to possibly over schedule, and then not have the courtesy to even contact the customer to tell them no one will be coming. You know how many emergency technicians are working, and how many calls they can probably handle. I would rather be told they are already over scheduled, as sit and wait all night for a technician."
chad P.
harrah, oklahoma
sharon M.
new castle, oklahoma
nathaniel S.
midwest city, oklahoma
"Knowledgeble. Diagnos and corrected the the problem quickly."
michael U.
norman, oklahoma
"Fast and efficient"
jerry S.
edmond, oklahoma
"Tech was friendly, professional"
mr johnson J.
oklahoma city, oklahoma
john M.
edmond, oklahoma
"once the technician arrived, everything was done well and done quickly. problem was with arrival time vs scheduled time. my window was 12 to 2. at 2:50 I called to get a status. I understand that techs may fall behind, but your supervisors need to call the customer at least no later than the end of the arrival window with an update on status. A customer shouldn't have to call to get that process started."
kappa house H.
norman, oklahoma
ronald D.
oklahoma city, oklahoma
"Answering my questions and the ability to properly diagnose my HVAC issue"
jack herron H.
norman, oklahoma
"Aaron Arwood and your other service persons always work hard to solve our problems."
steven C.
norman, oklahoma
gaylon hawkins H.
edmond, oklahoma
janet george G.
noble, oklahoma
"Appt time 10-12. Arrival time 2 pm. I had to call office, no call from them to tell us they would be late."
tressie N.
oklahoma city, oklahoma
andree A.
norman, oklahoma
"I requested emergency service at 9pm. Tech didnt get there til 8:15 am the next morning. I called every 2 hrs all night long and was told several times I was next in line. 24-hr service is not what its advertised to be. Price was about $100 higher than last time I had to replace a blown fuse. (With competitor company)"
lexxie L.
moore, oklahoma
"Amazing service we have received from start to finish!"
john U.
midwest city, oklahoma
"VERY GOOD AND QUICK SERVICE"
janee Q.
oklahoma city, oklahoma
don V.
midwest city, oklahoma
"Very helpful technicians. Answered all questions."
margret T.
midwest city, oklahoma
"Clayton was very nice and worked to fix problem, but wanted second opinion to come out and verify his findings today,waiting to here from him."
john R.
moore, oklahoma
"Anthony was very professional, quick to the point of his work, and very polite"
kasha E.
oklahoma city, oklahoma
"Will was very professional and gave me a fair opinion on a property we were purchasing. He even returned my phones when I had additional questions about my concerns"
ronny R.
moore, oklahoma
"The service tech. was very knowledgeable and spent all of the time needed answering all of my questions. The problem that I had with my system was caused by faulty 220V circuit breakers. Since these brakers were replaced the system is providing flawless service."
lanny G.
oklahoma city, oklahoma
easton E.
oklahoma city, oklahoma
"Clayton arrived promptly, was very professional and communicated both the work he was doing and problems with the system well."
mr lassiter L.
edmond, oklahoma
"Calvin is always on time and does an outstanding job of thoroughly checking out the unit. I specifically ask for him each time as I think he is a top notch technician and I will continue using Gordons as long as you provide technicians as good as Calvin.."
jim S.
newalla, oklahoma
"Service Technician (George Adams) was very courteous and professional. Trouble-shot our broken a/c and made the repair quickly. Explained in detail the cause of the problem and offered suggestions to prevent future issues. The service call price was fair and reasonable, and response time was very good considering our rural location and time (Saturday night at 9:00pm)."
john M.
oklahoma city, oklahoma
"Very friendly and seemed knowledgeable dealing with the system"
darwin B.
norman, oklahoma
lance W.
moore, oklahoma
ron S.
oklahoma city, oklahoma
"They did a great job, were very satisfied."
mr barbour B.
oklahoma city, oklahoma
"Professional, Experienced and Timely"
randon R.
edmond, oklahoma
"Service and timelines were spot on. Aaron was very thorough and helpful in fixing the problems, addressing my concerns and communicating. Everything was repaired and back up and running quickly. The pricing was fair and reasonable."
pennie S.
mccloud, oklahoma
"WELL I WASN'T REALLY THRILLED AFTER GETTING HOME THAT SOME OF MY ROCKS AROUND THE WELL HOUSE WAS BUSTED AND JUST MOVED PROPERLY THEY WERE BUSTED IF I HAD KNOW THIS I WOULD HAVE DONE IT MYSELF BEFORE SO THEY WOULDNT BE NOW AND THAT THE LUMBER WAS TAKEN UP AND JUST LEFT IN PLACES FOR ME TO PICK UP I UNDERSTAND THAT THEY HAD TO DIG THERE BUT NOT TO TEAR THEM APART AND LEAVE THEM LAYING AROUND !!!! THE SHOVEL AND I LET THEM USE I HAD TO PUT BACK AND PIECES OF TUBING NEW AND OLD WERE LEFT BOTH IN YARD , PICNIC TABLE AND INSIDE WELL HOUSE ALONG WITH THE LEFT OVER CONCRETE INSIDE THE WELL WAS SEVERAL SMALL PIECES AND LEFT THE RATHER LARGE PIECE THAT WAS BUSTED OUT LEFT IN THE YARD. I ALSO WOULD HAVE THOUGHT THAT AT $2479.00 AT LEAST THE AREA THAT THE NEW LINE WAS PUT IN WOULD BE RAKED BACK LEVEL BUT I GUESS I WILL DO THAT NOW AFTER IT STOPS RAINING AS FAR AS AARON YES HE WAS NICE BUT NOT HAPPY WITH THAT MESS. THEN I EVEN DID THE ONE YEAR SERVICE PROGRAM ..... I GUESS I WILL JUST HAVE TO STAY THERE ALL THE TIME...... IM NOT HAPPY WITH THE WAY THE LUMBER WAS APART AND JUST LEFT I KNEW THAT THEY HAVE HAVE HAD TO REMOVE STUFF BUT NOT JUST STRUNG OUT AND BROKEN I COULD HAVE MOVED THEM AND NOT BROKE ANY!!!!!!"
pamela B.
oklahoma city, oklahoma
"Nice, thoughtful employees"
michael F.
moore, oklahoma
"Everything is ok except for the dehumifier"
zach M.
moore, oklahoma
"service was good and speedy once the technician arrived."
jerry C.
norman, oklahoma
"Got here in a timely manner, found and fixed the problem."
suzan S.
norman, oklahoma
"Daniel was professional, courteous and answered all questions I had. He worked efficiently and quickly. Appreciate having him as my technician."
ron L.
edmond, oklahoma
"After hours, tech informative and knowledgeable"
craig B.
oklahoma city, oklahoma
john K.
edmond, oklahoma
"The price is high, but worth the expense in the long term."
craig R.
midwest city, oklahoma
"Happy that the technician was working so late in the evening."
ms holladay H.
norman, oklahoma
"Tech very professional. explained everything he found."
kay F.
norman, oklahoma
"The service tech who came on Aug 2,2019 was here to check on my system. He didn't do very well. Then that evening my system quit working. A different tech came out on Aug 3, 2019. He fixed the problem, but I don't know if the first guy did something that made it breakdown. This unit is BRAND NEW!!! As a long time customer of Gordon's Service Experts, I am not happy with this outcome!"
bill L.
del city, oklahoma
"The response was timely and the air conditioner is functioning, but the noise is horrendous. You need to wear hearing protectors when near the AC. It was running normally before repair. The part installed is not the same as the one removed. I am worried that the new part and the way it is operating will destroy other parts in the AC. (I hope that is not the intent because I did not want to buy a new AC.) The other possible explanation for the noise is the housing was not properly reassembled."
bill D.
moore, oklahoma
"Excellent job, very polite, and helpful."
margaret B.
midwest city, oklahoma
"Called ahead to confirm, arrived on time, very courteous and professional, fixed the problem, and cleaned the work area."
glenn K.
oklahoma city, oklahoma
weona W.
oklahoma city, oklahoma
"Technician was very helpful."
george M.
norman, oklahoma
richard H.
oklahoma city, oklahoma
"Aaron was pleasant and did great job replacing bath tub faucet"
cindy B.
norman, oklahoma
"Came same morning I called and fan motor was replaced by 1:00 pm"
jeffrey J.
edmond, oklahoma
"Thorough and thoughtful about concerns."
glenn M.
oklahoma city, oklahoma
"The air leakage problem was finalized fixed"
don D.
norman, oklahoma
"The technician was courteous, knowledgeable and polite. He let me know what he was going to be doing. When the work was complete he went over all of the paperwork/bills so that I understood everything"
robyn C.
midwest city, oklahoma
"Professional and came quickly for a minor problem."
tim K.
newcastle, oklahoma
"Quick on the hottest day of the year!"
karen B.
norman, oklahoma
"Technician arrived within timeframe agreed on. He was courteous and friendly. Finished work in a timely manner."
belinda S.
newalla, oklahoma
"Efficient, explained the issues and checked what we needed checked."
deanna B.
oklahoma city, oklahoma
"Clayton Hardie did an outstanding job correcting a situation that had been caused by another technician (which I understand accidents happen). I was very pleased that Gordon's (George, likely) decided to fix my situation at absolutely no charge to me, and not try to blame my older unit like other companies probably would have. Gordon's took responsibility for a human error and corrected it. I have much respect for that and I appreciate their integrity. Clayton was a pleasure to work with and was extremely professional."
gil N.
norman, oklahoma
mitzi M.
norman, oklahoma
rick L.
oklahoma city, oklahoma
"tech arrived on time and was very kownledgeable did a great job seeing as how i called at 4:00 and he arrived at 6 had my ac up and running in no time"
mr riggs R.
oklahoma city, oklahoma
"Excellent service"
rob H.
oklahoma city, oklahoma
"Steven followed up when he got the page, told me there was one customer ahead of me (at 7 a.m. on Sunday!), and that he would call when he was headed my was. Called about 9 to say he was on his way, 20 minutes out. He listened to my explanation of what happened, then went to the compressor, opened the electric panel, and instantly diagnose the probably as a failed capacitor. He had the unit in his truck, installed it. Less than about 15 minutes start to finish. Steven was AWESOME!"
ms hutton H.
edmond, oklahoma
tracy J.
norman, oklahoma
"Amazing service, friendly, polite tech, all around great service from start to finish."
the ball park P.
oklahoma city, oklahoma
melissa W.
edmond, oklahoma
"He was very polite and courteous. Did a great job. We were the 12th customer of his day and he was very efficient."
donna L.
norman, oklahoma
"I have been very satisfied for all the time I have used Gordons"
nathan H.
choctaw, oklahoma
betsy P.
norman, oklahoma
edmond B.
newalla, oklahoma
"Steve (tech) and Edwin (sales) were very responsive, got right to us, and were very knowledgeable of our situation and what options we had"
patty S.
warr acres, oklahoma
"Seems very knowledgeable with job and very respectful"
erin S.
oklahoma city, oklahoma
"Friendly and technician answered all of my questions"
bob H.
norman, oklahoma
"Personnel seem professional and trustworthy."
ray R.
oklahoma city, oklahoma
"Techs have all been courteous, hard working, and on time."
jim M.
oklahoma city, oklahoma
gayle M.
oklahoma city, oklahoma
"The technician was determined to find the leak. Ha called his supervisor who came out and the leak was located and fixed."
valencia H.
midwest city, oklahoma
james W.
norman, oklahoma
joy C.
moore, oklahoma
"Steven did a great job explaining everything he was doing. I appreciate the quick response and I feel confident with the work he did"
mrs waldron W.
noble, oklahoma
steve N.
norman, oklahoma
"He was quick & helpful & explained clearly what was wrong & fixed it. He didnt understand my maintenance plan, so charged me but it was 100 degrees & I was delighted to have it fixed so quickly"
mrs traigle T.
del city, oklahoma
"Mr Sandoval was very plesant and easy to deal with. He was very knowledgeable and helpful."
bill A.
oklahoma city, oklahoma
"I think Gordon's Service Experts tried to take advantage of me with an outrageous estimate. When my service contract expires, don't look for me to renew."
alan I.
midwest city, oklahoma
"Responsiveness, thoroughness of the work and genuine customer service and care!"
ms kell K.
norman, oklahoma
"I still think that the problem identified will not fix the unit. Im so disappointed in the Lennoxs product. This is the 4th time to have it worked on for the same issue."
mike B.
oklahoma city, oklahoma
"checked every thing out that I asked about, and did not find any problems but the lights still flicker on start up"
william R.
moore, oklahoma
claude D.
norman, oklahoma
"Here's what happened. According to the service people (one of whom was Leonardo) who arrived around 8:30 am 19 July, 3 hours before we were leaving for three weeks, the previous technician (Anthony) two days earlier did not secure the refrigerant valve correctly. As a result, the refrigerant leaked out and we were left with no AC. Had it taken 3 days to leak out instead of 2, we would have no longer been at home, and, presumably, the compressor would have run endlessly trying to meet the cooling demand until it burned up or overheated and shutdown. Thus, during the three-week period (we are still out of town) there would have been no cooling whatsoever."
mr mclaughlin M.
midwest city, oklahoma
"Punctual, thorough service. Clear information. Good recommendations."
beveryly H.
oaklahoma city, oklahoma
"Polite, prompt, left everything neat and clean, respectful."
larry O.
noble, oklahoma
"He was very knowledgeable of my system, did very good work in a timely manner and made some very good suggestions on upgrading my system."
lynzie C.
oklahoma city, oklahoma
"The customer service agent at the call center (Brandon) was very friendly and fast, I was on the phone with him for just a couple minutes. The technician (Erick) arrived at exactly the time promised and was thorough explaining the problem. He was very polite, also."
jim B.
oklahoma city, oklahoma
sharon A.
norman, oklahoma
janet R.
edmond, oklahoma
sharon A.
norman, oklahoma
megan O.
moore, oklahoma
"I was satisfied with the promptness of the technicians arrival and his performance while there, I gave less than perfect ratings because it came with bad news of needing a whole new air-conditioner unit ."
jayson H.
choctaw, oklahoma
"Technician was professional and knowledgeable."
robbie A.
newalla, oklahoma
terry W.
moore, oklahoma
"Eric took the time to problem solve and listen to my concern's. Thank you eric."
sherry H.
edmond, oklahoma
mr hensley H.
choctaw, oklahoma
"The work on my unit was fantastic and it's still working"
lewis G.
norman, oklahoma
"Did a very thorough job and kept me informed of what they were doing."
frank S.
norman, oklahoma
"On their last service call to me, when they installed a new coil on the AC line, they (unbeknownst to me) forgot to reconnect the condensate drain pipe, and over the following week, the condensate water overflowed, seeped under the laminate floor and finally produced a wet spot on the bedroom carpet. That prompted me to call a plumber who quickly diagnosed and fixed the problem. I called Gordon's and explained the problem. I was promised that someone would come to clean up all the water but so far no one has come."
joshua G.
oklahoma city, oklahoma
"My ac was not trouble shot properly. Technician spent less than 5 minutes and called my compressor bad. Conveniently there was a sales rep on hand to tell me about a new $7000 unit. When my ac guy became free properly evaluated my ac, had my ac going again in less than 30 minutes and my bill was $200. What a scam! Yall should be ashamed of the way youre taking advantage of people."
m/m william H.
midwest city, oklahoma
"She knew what to do and did it!"
lavetta A.
norman, oklahoma
"Anthony seemed very thorough with the check-up and kept me informed of what he was doing, etc."
duke K.
norman, oklahoma
"Pretty thorough"
bill L.
edmond, oklahoma
gayland R.
oklahoma city, oklahoma
"Anthony was polite and explained everything"
barbara T.
midwest city, oklahoma
"Very thorough with the service he provided."
mr hutchinson H.
oklahoma city, oklahoma
robert B.
oklahoma city, oklahoma
"Anthony was very professional and explained his job very well. His work was thorough and complete."
jason C.
oklahoma city, oklahoma
"I had a new system installed two years ago by another company. Since that time theyve been out at least four times and couldnt give me a reason as to why the house wasnt cooling properly. Clayton had it figured out and under 20 minutes."
charles T.
moore, oklahoma
"The technicians were prompt and personable. They got down to business quickly and took the time to explain the work they would be doing. We also discussed the age of our air conditioner and some of the options available in financing."
ron L.
edmond, oklahoma
"Never used after hour service before, person taking order was extremely courteous and polite, repairman new problem immediately and repaired problem"
phil H.
norman, oklahoma
"Fast expert service."
joel O.
oklahoma city, oklahoma
john P.
del city, oklahoma
"the serviceman was very informative"
rex C.
midwest city, oklahoma
"The technician had to borrow a shop vacuum and a step ladder from me. Your technicians should show up with all of the tools they need. Your paying customers shouldn't have to provided them. Also, the technician pulled a tire into my yard when pulling into my drive way, which I had to attend to after he left."
mr rein R.
oklahoma city, oklahoma
"Technician was called away to perform a maintenance check at another address."
gary S.
yukon, oklahoma
"Issue occured during the check-up. Tech stayed to completion."
june M.
jones, oklahoma
joe S.
oklahoma city, oklahoma
"Calvin, was a good worker and very knowledgeable, he gave us great advise."
gerald F.
shawnee, oklahoma
"The Tech was very informative and friendly."
tressie N.
oklahoma city, oklahoma
"polite, worked quickly to solve the problrm. awesome"
doug T.
norman, oklahoma
"Efficient and on time."
harold H.
oklahoma city, oklahoma
"He was good but took a long time."
chris M.
moore, oklahoma
"They were prompt and courteous and troubleshot the problem and gave us options for a permanent fix"
mr drayton**** D.
norman, oklahoma
"When Daniel thought he would be late, he and your office kept me informed of his schedule. (He actually arrived shortly before the end of the two-hour block within which he was supposed to arrive.) He was friendly and efficient. At the conclusion he gave us a report on our HVAC system. And he informed us that it has a dehumidifier, which he turned on. I don't actually know the answers to questions 7 and 10 below but gave you the benefit of the doubt."
john W.
norman, oklahoma
"very prompt"
marian H.
the village, oklahoma
"Problem solved and corrected."
wj marie davis D.
oklahoma city, oklahoma
"Clayton was professional, competent, and accommodating. He was careful to explain the problem, how he solved if, and how I could avoid having the problem again."
suzy H.
norman, oklahoma
"Long list, first installers left holes in sheetrock uncovered as what they installed was smaller, put way too small of base for the unit. Also, city never called to do inspection I called the only to find out you had never filed permit. Called office and was told yes you did, then oh our account on line must have run out of money? What the heck. The city comes to inspect makes some notes about install to be addressed. I call office after it had been almost weeks, told oh we only look at those on Mondays or Tuesday, it was a Monday I called, Told I would be called back. You guessed not called back. Called and spoke with operations manager, who told me it did pass but he would have carpenter call me to seal up remaining sheetrock. Been a week no call, guessing there won't be one. Very satisfied with sales process, total failure on the other side. I would not recommend you. We chose Gordons because of long history in Norman. Also had a no show by one of your technicians which was for the rebate."
eddie S.
blanchard, oklahoma
"Erick did a great job of search out the problem and the besr solution to the problem. Very empresses with the job Erick did on my air conditioner."
ron S.
oklahoma city, oklahoma
"He is doing a great job installing our new tankless water heater. Very professional & tells us what hes doing when we ask."
derral H.
del city, oklahoma
"Honest and dependable."
jean R.
oklahoma city, oklahoma
norman M.
choctaw, oklahoma
"Quick responce accurate assesment of the problem."
sheryl M.
moore, oklahoma
"He was polite and efficient. We would like to have him make all our calls."
herbert B.
midwest city, oklahoma
wade T.
moore, oklahoma
"Gentleman seemed very knowledgeable and was very helpful. He was also very courteous and nice."
jean C.
oklahoma city, oklahoma
"The company hires good people and provides excellent service."
roger B.
norman, oklahoma
emily L.
oklahoma city, oklahoma
emily L.
oklahoma city, oklahoma
"Everyone we dealt with was polite and professional. We couldnt be happier."
debbie P.
edmond, oklahoma
"very friemdly and on time"
david D.
norman, oklahoma
"Clayton was prompt in responding, understood the importance of querying about the history of the unit, very knowledgeable and quickly resolved the problem with the unit."
julie J.
moore, oklahoma
linda W.
oklahoma city, oklahoma
"Very thorough."
steve R.
oklahoma city, oklahoma
"I set an appointment time almost a week in advance. Set time for 7/5 between 8-10. Tech did not show up until almost noon and then had to leave to get a new part since they installed a defective part in the first visit. No communication about delays or anything. This repair cost me $400 for a simple hose bib replacement and had to be done twice. I lost 8 hours of my time between both visits. I will not use this company again and will be posting my feedback on Google and NextDoor"
lawrence P.
oklahoma city, oklahoma
"prompt; no down time."
mr johnson J.
norman, oklahoma
"Will fixed the problem."
brady O.
del city, oklahoma
"No time frame"
alan G.
shawnee, oklahoma
"Available on a Saturday but didnt replace a broken thermostat because of oge smart hours"
vince W.
oklahoma city, oklahoma
"Tech was on time and performed the work quickly. Even though I got free freon, I still had to pay the service call charge. The reason I'm not happy about that is because he found a loose nut on a sensor. He told me that these do not loosen on their own; therefore, it had to not be fully tightened when the system was installed last year. I feel that should be fully covered under warranty."
charlotte D.
edmond, oklahoma
bonnie Y.
midwest city, oklahoma
"The response was quick, the technician very nice and professional."
andrea H.
oklahoma city, oklahoma
"A repair was done on one unit and after service the other unit isnt working appropriately. Called Gordons to have another tech come out to see why the air is no longer cool from vents on west side of house."
edna C.
midwest city, oklahoma
"Anthony was nice and checked everything, cleaned the entire unit, inside and outside."
nirmal J.
oklahoma city, oklahoma
"Besides being very helpful, Rick was very knowledgeable about the systems he proposed."
julie D.
norman, oklahoma
"Preston was outstanding! I had a longstanding, multi-layered problem with my kitchen sink, and Preston diagnosed, addressed, and resolved the issue with impressive expertise and efficiency. He was pleasant, respectful, and the epitome of competence. I wish all technicians were like Preston!"
julie D.
norman, oklahoma
thomas H.
oklahoma city, oklahoma
"Clean-up left a mess for my wheel chair to roll thru."
russ N.
newalla, oklahoma
"Showed up early. Did his work. Kept me informed of what he was doing. Work completed quickly."
phylissia diamond realty inc V.
mcloud, oklahoma
"Two trips to get this air unit Cooling"
bill H.
the village, oklahoma
"I HAD A 2ND OPINION AND WAS TOLD THAT NONE OF THE REPAIR WORK NEEDED TO BE DONE. OTHER COMPANY WOULD HAVE DONE FOR 1/2 YOUR PRICE!"
donald marsh M.
oklahoma city, oklahoma
jackie F.
norman, oklahoma
mrs dooley D.
edmond, oklahoma
mr riggs R.
oklahoma city, oklahoma
"David was very polite and honest."
george W.
del city, oklahoma
"was treated great"
julia O.
norman, oklahoma
megan R.
midwest city, oklahoma
"The installer missed a very important plug and my house suffered major water damage."
william M.
oklahoma city, oklahoma
"Upstairs AC only worked for 2-3 days now it has failed again. All this depends on if they get back out here to actually fix the AC??"
paoli M.
oklahoma city, oklahoma
"He was very thorough"
terry D.
oklahoma city, oklahoma
"All went good however, I had to call back on a few issues that did not complete the job I,E, the filtration system was not working and some installation items were not completed. The customer desk kept giving me confusing information on when someone would be out but one rep was spot on in getting me satisfied."
marcia C.
oklahoma city, oklahoma
"Still waiting on someone to come fix my A/C!"
mr reim R.
norman, oklahoma
"Clayton was very thorough, very professional. Explained things very well."
george K.
norman, oklahoma
rodger S.
norman, oklahoma
"The water is tepid again this morning. Apparently, the hot water heater he services Thursday was not done properly."
james R.
norman, oklahoma
"They did not show up when we were told they would."
deryal C.
oklahoma city, oklahoma
"Pleasant and informative."
saundra S.
oklahoma city, oklahoma
wanda P.
edmond, oklahoma
"Tech was informed about the product and informed us what needed done in a professional way"
mark G.
norman, oklahoma
"Clayton was very polite and helpful. He explained what he learned about our home's HVAC system and his recommendations."
janet F.
norman, oklahoma
larry M.
midwest city, oklahoma
"Plumber missed the appt window by 4-6 hours. Then the replacement part I needed defective (?) Different plumber came the next day with the correct part. A nice price adjustment was made in my favor though. So all is well."
james B.
midwest city, oklahoma
peggy F.
norman, oklahoma
"They were very pleasant and efficient."
diane C.
norman, oklahoma
"Courteous, knowledgable technicians found my a/c problem and fixed it quickly."
robert S.
oklahoma city, oklahoma
"Aaron did a fantastic job and was very professional and cordial ."
cynthia T.
oklahoma city, oklahoma
valerie W.
norman, oklahoma
"Clearly explained how the safety features work on house AC and double checked that all was in order."
cheryl E.
moore, oklahoma
"He was professional, thorough, but quick."
scott E.
edmond, oklahoma
jim D.
norman, oklahoma
"Was not only competent and careful, but was patient and informative in answering my questions."