Gordon's Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 6,904 Reviews
edward B.
edmond, oklahoma
"The technician was all around professional. He was knowledgeable and provided great answers to my questions."
donna M.
norman, oklahoma
rita Y.
moore, oklahoma
samuel M.
del city, oklahoma
"You guys were prompt friendly and efficient"
stephen H.
norman, oklahoma
"Excellent technician and service"
paul M.
choctaw, oklahoma
"Knowledge of technician."
ms adams A.
norman, oklahoma
"It was a late evening service call (around 10:15pm) and Ethan was very courteous, friendly and quickly found the problem, explained it and corrected it."
joseph W.
norman, oklahoma
"Bith were very punctual and knowledgeable about my questions I had asked."
debra C.
norman, oklahoma
nancy M.
moore, oklahoma
"They did a good job."
lisa D.
norman, oklahoma
"The service guy failed to ask for my teacher i.d. I was at work at the time and my husband was home. All I would have had to do was take a picture of it and send it. We were charged the 99 fee that I was told we would not be charged. I later sent an email with a copy if my i.d. knowing that they had my the check my husband wrote in hopes that it would be voided and we would have written a new check or paid with our cars in person."
ethelyn C.
moore, oklahoma
"The gentlemen was very helpful in solving my thermostat problem"
gilles N.
norman, oklahoma
fidelity cor C.
tinker air force base, oklahoma
"Aaron Arwood arrived quickly for an emergency call and was able to resolve the issue within an hour. This allowed our facility to keep our training center online without loss of training."
ralph M.
oklahoma city, oklahoma
"Clint was great in all areas"
marti H.
noble, oklahoma
"Preston is exceptional with excellent customer service and expertise. I even love his personality!"
gary B.
oklahoma city, oklahoma
"Honest and very detailed."
allyson P.
oklahoma city, oklahoma
"I was very satisfied with the service provided by Gordon's Service Experts because Ethan and Brad were not only able to fix the problem that I had but they also took the time out to check areas that any other technician would not check and they were able to give me their professional advice on next steps in fixing potential problems."
fred L.
bethel acres, oklahoma
"We have lived in our home from when it was built in 1991 to the present, your service was the best we have received on our AC/Heating. My wife is on chemotherapy and needed immediate relief from the heat when the blower motor went out. You guys were here with in 2 1/2 hours of the call. and they had to come 25 miles to get here."
jill B.
midwest city, oklahoma
susan T.
oklahoma city, oklahoma
ernest H.
midwest city, oklahoma
"Total overall experience in repair/installation process."
shenena L.
midwest city, oklahoma
"Very nice young man even helped me catch the dog. He checked the unit and changed the filters."
larry H.
norman, oklahoma
"Total lack of communication and follow up. Documents promised by email last Friday. My calls and emails ignored. Still no response by following Tuesday."
mari K.
moore, oklahoma
"The service technician was great. In no way is my review in relation to his service. I think he did all he could do for us and everything was out of his hands. He was a great technician overall. My dissatisfaction had to do with the company itself. I purchased a new system from Gordon's in 2014 and its already went out. I was told the service fee to come out and diagnose the issue was $99, however I was charged $177 for the visit. I find it odd if I sign a 10 yr service contract I can get a unit installed within 2 business days, but unable to get a repair on my unit for weeks or even months due to back order delays. Also, they will register the new unit on my behave this time however, failed to register my last unit or notify me it was my responsibility to register my old unit when it was installed back in 2014 to get an additional 5 yrs of coverage. Super disappointed in the company and its support of the system they installed. Also was told my system didn't match and was most likely a contributing factor to the malfunction issues with my unit. However, the company doesn't' stand behind the fact they are the ones that sold and installed the mis-matched unit."
deidra S.
midwest city, oklahoma
"Ethan was very, kind, thoughtfull, and knowledgeable about plants. On the other hand, the salesman who sold me the heating/air condioning unit did not know what he was talking about. The equipment he sold me was not big enough to regulate the temperature in a 380 sq ft greenhouse. I had 100s+ of plants in the greenhouse (unusual, large, and expensive) During the cold weather in Feb, they all died. Last week I had to have help to move the plants out of the greenhouse because it was 100 degrees in the greenhouse. Ethan was able to get it to wok again."
gary F.
norman, oklahoma
mr cox C.
choctaw, oklahoma
mel B.
norman, oklahoma
"Efficient and thorough service"
richard C.
norman, oklahoma
"I believe the teck's volt was defective since an election could find no electrical problem."
regina R.
oklahoma city, oklahoma
"It was a very hot day and the ac unit is in the attic. I was very sorry that the technician had to go up in that hot attic and fix my ac. But I had had the same problem earlier in the week and thought my ac was fixed but it wasn't. Therefore not a perfect score."
sharon C.
oklahoma city, oklahoma
"Technician never showed"
robert G.
oklahoma city, oklahoma
"The service was done quickly and efficiantly."
melody O.
tuttle, oklahoma
"Everybody was fabulous. We were in an emergency situation and they did everything they could to be accomidating. Friendly, knowledgable, such a pleasant experience."
mr shindler S.
oklahoma city, oklahoma
"Clint did an amazing job looking over everything and getting it all working correctly again."
janet L.
mustang, oklahoma
"Aaron was awesome!"
don S.
moore, oklahoma
"Techs were absolutely great and discovered a gas leak in the furnace and fixed that"
kurt R.
oklahoma city, oklahoma
barbara D.
yukon, oklahoma
"He immediately found the problem."
don A.
oklahoma city, oklahoma
"Technician was very polite and respectful. Great person."
patrice M.
midwest city, oklahoma
vernon C.
norman, oklahoma
"good service, no problems"
david J.
shawnee, oklahoma
claude D.
norman, oklahoma
"I assume the service was done as appropriate."
syrita N.
midwest city, oklahoma
"Aaron Was Very Helpful & Informative. He Helped As Much As He Could & Helped Create A Plan To Get The Rest Of The Plumbing Fixed Whenever I Schedule It. He Is The 1st Plumber In A Long Time That Seemed Really Genuine & Honest"
greg T.
norman, oklahoma
"because i was very satisfied?"
roger C.
oklahoma city, oklahoma
elizabeth T.
oklahoma city, oklahoma
"Everything was quick and professional. I was just bummed the link couldn't be found but am VERY grateful they assisted with my AC needs."
linda P.
norman, oklahoma
bridgette L.
del city, oklahoma
"They were fast, knowledgeable, and the communication was the best! Usually I think of questions and have to wait until theyre done or call to ask but throughout the whole process they told me how it would go step by step and then they executed what they said"
robert J.
midwest city, oklahoma
"Rodney Wes polite and knowledgeable."
jim M.
norman, oklahoma
"Brian was wonderful. He and apprentice Brock arrived and got right to work. They took care of things promptly and were respectful of my home. Brian reported that my AC unit needed a new capacitor, got my permission to replace it, and took care of it. I already knew that change needed to be made so I knew he wasnt shooting straight with me. The entire experience was carried out with professionalism and courtesy. Im very satisfied."
kelly E.
oklahoma city, oklahoma
"My name is not Hon! Stephanie apparently thought it was as she was short and unsympathetic about my needs. My water is no better than before I bought the system. I expect what I was promised at the sale. The term Fuck should not be used with customers more than 10 times in one sentence."
susan H.
choctaw, oklahoma
"I requested an estimate to repair a leak in my American standard evaporator in my attic. The pipe is not clogged and it is an issue with it leaking on one side filling the drip pan. The repair man went in my attic with NO tools and said the unit was not level by using the naked eye. He didnt even have a level.. He wanted to do a make shift repair via jerry rigging it and the sales woman with him was just trying to sell me a new unit for an American standard that typically lasts 20 ish years that she said only lasts 10 years. I just wanted an estimate and to know what was wrong not for the so called repair man to come back with wood planks from a near by construct site for a make shift so called repair. He actually wanted to lift the unit and put wood under it. I told him lets call it a day. I paid $100 for a sales call not a repair call stupidly!! I should receive a full refund for waiting my whole afternoon and arriving almost an hour late l!"
james R.
choctaw, oklahoma
william H.
norman, oklahoma
"Justin informed us thoroughly about the I Wave and we also went on line and researched it."
relax llc L.
oklahoma city, oklahoma
gabe E.
moore, oklahoma
"Great service and responded same day!!"
jerry S.
bethany, oklahoma
"Aaron was great and did a great job."
roger S.
norman, oklahoma
earl Y.
oklahoma city, oklahoma
"very informed."
mr riggs R.
oklahoma city, oklahoma
"Excellent service with a great attitude."
david M.
choctaw, oklahoma
"Fast and clean."
vicki B.
oklahoma city, oklahoma
roswitha A.
norman, oklahoma
"very attentive,very thorough, very pleasant"
pengfei Z.
norman, oklahoma
"Not fully understand how they estimated the repair costs."
terry S.
norman, oklahoma
"We cam home after a long trip to find out that our AC was no longer working. We had a technician here and the AC running again within 2 hours."
kathy K.
norman, oklahoma
clay K.
norman, oklahoma
"A call was made about my UV light not lasting even 18 months and was told that they would have to contact someone higher up and have yet to hear anything from anybody at all"
mary B.
oklahoma city, oklahoma
"Tech was knowledgeable, friendly, early, and completed the work faster than he estimated. He had originally quoted me a price of $450 to do the work but when he was done charged me $245."
bob S.
yukon, oklahoma
ms rathmann R.
midwest city, oklahoma
"The on call person"
herman C.
norman, oklahoma
"Technician believes air conditioning unit is leaking & needs a part. I am confused because unit is working."
eric O.
oklahoma city, oklahoma
"He met all our needs."
george W.
del city, oklahoma
"The tech came out and fixed the problem right away"
nolan S.
oklahoma city, oklahoma
"My new Daikin multi zone mini split was installed 4 days ago and is not working properly"
vic Y.
norman, oklahoma
"Dane has always performed outstanding work for me. In addition, he is prompt, very intelligent and efficient, knowledgeable in his field, and a pleasure to work with. He rates A+++ and is a great representative for Gordon's. I shall request him again the next time I need assistance."
charles C.
mustang, oklahoma
"Your technician did a good job of explaining some questions we had regarding our account. He went the extra mile."
leola C.
oklahoma city, oklahoma
"The technician worked hard to solve the pinching problem with the air duct but it didn't work. Still not getting cool air out of it. This vent was an add on leading to the room in the garage which is the source of the problem. Not sure it can be fixed."
mr hutchinson H.
oklahoma city, oklahoma
"They did a good job, and were very friendly and polite."
cheryl H.
moore, oklahoma
"Everything was fixed but the price seemed high."
sylva E.
mcloud, oklahoma
"Very personable. Took the time to explain what he was going to do."
eddie S.
blanchard, oklahoma
"Calyvin did a real good job on my air condtioner."
linda T.
norman, oklahoma
"Was I over charged"
dina H.
oklahoma city, oklahoma
"Randy came right on time for the appointment. He carefully examined the situation and gave me all the time to discuss my needs as well as my budget. He Answered all my questions and provided me with a solution i am happy about. Further, he acted right away and did the plan the very same day."
kelly R.
moore, oklahoma
"I'm happy with the technician's work to repair my problem, but the first time I called on Monday, the person I spoke to (Sydney) was very rude, talked over me, and didn't offer to help me at all. In fact, she told me I needed to call the manufacturer, Lennox, and that I could call back if the situation wasn't resolved. I tried to explain that Lennox had been sending me emails all night saying I needed to contact Gordon's for service, but she just wouldn't listen to me. She even told me that my problem "wasn't an emergency!" What kind of customer service is that??? The second person I spoke to when I called back was much nicer and put in a request for a technician to come out."
mike G.
norman, oklahoma
mr small S.
midwest city, oklahoma
"They wanted 400.00 to fix a leaky outside faucet and immediately went to 275.00 when we thought it was too high. Got it fixed with a washer"
jim A.
norman, oklahoma
"professional prompt service cordial techs fast competent employees"
larry N.
oklahoma city, oklahoma
donald E.
oklahoma city, oklahoma
"Rodney, took his time and did a thorough job. Other technicians seem to always be in a rush...Really, liked Rodney and feel very confident he did a superb job."
mrs holman H.
oklahoma city, oklahoma
"Have always been satisfied with the customer service"
jerry D.
oklahoma city, oklahoma
"Thorough and complete service. Explaned services perfomed. Offered annual service plan."
patricia C.
choctaw, oklahoma
"The gentleman that came out was wonderful! Explained everything to me so I could understand exactly what was going on. Friendly and did great work"
tom & bonnie L.
choctaw, oklahoma
"Damien services our AC unit and installed an iWave. He was professional, knowledgeable, courteous and thorough. He did a terrific job and we couldn't be more pleased."
beatrice R.
oklahoma city, oklahoma
gaylon hawkins H.
edmond, oklahoma
chris S.
oklahoma city, oklahoma
"He knew what he was doing."
deanna W.
oklahoma city, oklahoma
"Everyone, from Darek and Danny to the Install crews, was respectful and did a great job."
david J.
shawnee, oklahoma
phillip M.
moore, oklahoma
"A newer questions & explained what he was Doing."
richard C.
oklahoma city, oklahoma
"Rodney promptly arrived, he was friendly, kind, respectful, knowledgeable, skillful. He's ability to quickly troubleshoot the issue, that I reported, was impressive."
ginger N.
norman, oklahoma
"Problem solved, but cleanup/completion was not good. Utility lines that were uncovered during digging were left exposed."
caleb M.
midwest city, oklahoma
"Rodney explained and took time to talk over options."
mellisa S.
norman, oklahoma
"Each technician and representative of Gordon's Service Experts was friendly, informative, and timley."
robert F.
norman, oklahoma
"Great service . Tech was very knowlegable ."
cynthia P.
norman, oklahoma
"Bryan was very nice and explained everything he did and what he found No problems (sending this second survey my computer may have messed up sorry)"
dennis M.
moore, oklahoma
"I finally had our wall fixed"
parry N.
oklahoma city, oklahoma
mat J.
jones, oklahoma
"Technician was knowledgeable and informative."
mr scheck S.
oklahoma city, oklahoma
brianne B.
tuttle, oklahoma
"Tech saw how dirty our outside unit and sprayed it down for us. Neighbor has a cottonwood and we did realize how horribly covered in it that it was."
jerry C.
oklahoma city, oklahoma
"Clifton was very professional and knowledgeable about the AC repair. He done a fantastic job and i really feel as though he provided the very best service at a very fair price."
don W.
norman, oklahoma
"Technicians were on time, friendly and immediately carried out maintenance on the air conditioning unit."
glenn M.
oklahoma city, oklahoma
"Great service"
darryl D.
oklahoma city, oklahoma
"Still running a dehumidifier in the garage to keep the humidity down in our house. And when the A/C is running, its noisy."
jim C.
moore, oklahoma
"Josh Fixed the problem that was the root cause of the issue."
randal C.
oklahoma city, oklahoma
"They Showed Up a Day Early Witch was Very Good . They had Me some cold Air in about 5 Hours. I Have Lived here for 8 yrs and the A/C has Never worked This Good when it was Working."
vander O.
oklahoma city, oklahoma
anthony M.
oklahoma city, oklahoma
karen K.
oklahoma city, oklahoma
"Chris and his helper I can't think of the other guys name they left pipe from old unit sticking out of brick on the eastside where the unit was replaced. I feel like they could have cut pipe even with brick and sealed end."
david P.
oklahoma city, oklahoma
"Making appointment was easy, Techs arrived in scheduled time frame. Very polite and knowledgeable and explained everything very well including benefits of signing up for a service plan and the discounts I was eligible for. Excellent service and it was done in a timely manner."
billy R.
oklahoma city, oklahoma
orvis M.
newcastle, oklahoma
esther M.
moore, oklahoma
"Brad was very good and he was careful to put everything back just as it had been when he arrived. Closing doors and making the locks were put on as they had been when he arrived. He was also very quick with his work and explained it to my understanding and satisfaction."
dan C.
edmond, oklahoma
"Great service"
sharlene K.
norman, oklahoma
m/m kowals K.
edmond, oklahoma
jean R.
oklahoma city, oklahoma
karen B.
norman, oklahoma
"Technician was courteous and and serviced my AC in a timely manner."
marisha G.
oklahoma city, oklahoma
"He was extremely polite, quick, thorough and was not pushy when it came to our service contract and getting us to renew."
robert S.
edmond, oklahoma
steve H.
bethany, oklahoma
"Thorough inspection and cleaning of my AC System. Investigated other concerns that I had with my system."
russell D.
choctaw, oklahoma
"The technician rehung the duct work in the attic and adjusted the control panel on the blower unit; however, he did not conduct a comprehensive air flow of the entire house. The technician believed adjusting the blower unit would mediate our excess humidity problem. The problem still persists. The technician was supposed to call us back on 21 Jun 2021, to check on the adjustments but we haven't heard from the company."
matt B.
oklahoma city, oklahoma
"Friendly and knowledgeable."
lorretta J.
oklahoma city, oklahoma
linda B.
oklahoma city, oklahoma
"He fulfilled my expectations of getting the work done."
marvin H.
oklahoma city, oklahoma
"Aaron is very experienced and efficient. My job was done perfectly the first time."
russell M.
norman, oklahoma
"Clayton knew what was needed and he did it."
hal J.
oklahoma city, oklahoma
"Ease of scheduling,tech. was prompt,took care of my concerns."
mrs stewart S.
the village, oklahoma
"The first tech almost ruined our air conditioner, charged us for freon we didn't need, wired the unit back wrong, put the equipment on wrong which was sending cold air into our garage. Frankly, I am still nervous that he caused damage to our machine. Also, the tune up that almost ruined our ac took 3 hours, followed by another few hours for the next guy to repair the issues. We were refunded for the freon the first guy said we needed but actually didn't but I think we should have been refunded the entire amount for the huge hassle. The second guy had to cool off the machine because it was fixing to burn up from the first guy. Scheduling was also messed up with the first appt. We had been very happy with this company until this issue. The second guy did a great job but I'm still weary our ac was permanently damaged."
mr lemonds L.
choctaw, oklahoma
"Clinton was very thorough in checking out our AC unit, finding the problem and resolved it. He then continued to monitor it until it reached the temperature it was set for. Everything has operated very well since his visit."
m/m cleveland C.
norman, oklahoma
richard R.
spencer, oklahoma
"He was telling me what he was going to do and very informative.."
tom O.
midwest city, oklahoma
"Thorough and good listeners. Pleasant men to visit with. Extremely considerate of my wishes"
jed S.
belle fourche , south dakota
"I was told I would get a call before any work was done. Never happened. Then I get a call out of the blue saying I owed $495 for work that was done that I DID NOT authorize. I used to work in the plumbing industry I comprehend what is going on. He said he installed PVC parts and not even chrome for that price. He was supposedly there for 4 hours. He had to run get parts bc they didnt have them. Well he knew what he was coming to do so why is it my fault that he forgot the parts? Also he said there was a one year warranty but he forgot to put it on the receipt. Then he told me his name was Sam and employee # was 69. I do not believe that for a second. Between myself and my partners we own 12 duplexes in OKC and the surrounding areas and I promise you I will never use this company again."
mr lehman L.
edmond, oklahoma
"I thought the service was good."
bob L.
moore, oklahoma
robert P.
blanchard, oklahoma
"The servicemen were prompt, competent and friendly"
carolyn W.
norman, oklahoma
pamela R.
harrah, oklahoma
"He was thorough checked the entire unit, both in the attic, outside, and the return vents. He also cleaned around the attic and outside units, explained the conition of the air conditioner, asked questions about the temps in the house and provided alternatives."
david K.
norman, oklahoma
joseph T.
midwest city, oklahoma
penni J.
midwest city, oklahoma
"Very pleasant and explained issue with my air conditioner very clearly"
debra H.
midwest city, oklahoma
"The tech that came (I can't remember his name) was excellent. On time and thorough. He represented your company in the highest way."
lawrence S.
oklahoma city, oklahoma
ethelyn C.
moore, oklahoma
"I am rating my answers when Chris came out and redone the job that Jeemy tried doing. Chris was very professional"
mrs uwekoolani U.
oklahoma city, oklahoma
paul M.
choctaw, oklahoma
"Professional, courteous."
mr lacey L.
midwest city, oklahoma
"Tech Rodney Alexander was thorough in his inspection and explained to me what he was doing at each step and what he expected to find and the result."
mr rampey R.
oklahoma city, oklahoma
"Awesome. Clayton correctly analyzed the issues my unit had and corrected them within two hours. Prior to this we were suffering from hi temps and humidity in the house"
kevin H.
oklahoma city, oklahoma
"Everyone was transparent throughout the troubleshooting process. We were kept informed in an upfront way of what the tech was doing, what the tech discovered, and a comprehensive outlay of our options."
david I.
norman, oklahoma
"Preston was very thorough and answered all questions I had. Went out of his way to fix issues in house."
shirley R.
norman, oklahoma
"Jeff worked hard to get thermostat and AC up and running."
mr barbour B.
oklahoma city, oklahoma
john P.
oklahoma city, oklahoma
"Friendly, scheduled an appointment and they showed up on time and finished a task in a timely manner"
gail R.
purcell, oklahoma
big hamburgers H.
oklahoma city, oklahoma
"He checked with me before and after he did the service."
jim E.
oklahoma city, oklahoma
"Brian, was courteous and professional while interacting with me or performing the inspection of my heat pump. Once the inspection was completed, he notified me of the results. Very satisfied."
bob L.
moore, oklahoma
mr brown B.
midwest city, oklahoma
"Technician Little is without question the best heating and air person that I have ever done business with. He is a detail oriented person that does the job right."
lela C.
edmond, oklahoma
debra D.
oklahoma city, oklahoma
"He got my air conditioner working again."
michael D.
edmond, oklahoma
"Kept us informed about repairs and options."
mr sabatini S.
norman, oklahoma
"Steven was not pushy and was our technician for several years before being our sales person. He explained things in ways we could understand and answered all our questions. He was available and responsive anytime we needed to be in touch with him during the process."
ronnie W.
oklahoma city, oklahoma
isaac allen A.
norman, oklahoma
"Technician was very respectful of me and my home. Was knowledgeable of unit and very thorough."
juanita D.
forest park, oklahoma
mr grimm G.
oklahoma city, oklahoma
"We had an issue with our thermostat and as an Advantage Program customer we expected everything to do with our equipment was trouble free for us. The service technician diagnosed a surge which caused the thermostat to malfunction. He offered to install surge protectors on our equipment at a cost of over $300 each. The reason we went with the Advantage Program was to avoid this type of problem where a fix is available for this type of problem. Surge protectors should be included in the Advantage Program - not be an add on. Obviously the Advantage Program is not a worry free program as is advertised and what we were told initially."
jill B.
midwest city, oklahoma
laurie B.
midwest city, oklahoma
mr rein R.
oklahoma city, oklahoma
"The helper popped a couple nails in the ceiling when insulating pipes - otherwise a 10"
billie R.
midwest city, oklahoma
"Extremely knowledgeable and helpful technician; rapid response and resolution to problem."
brittany P.
edmond, oklahoma
"The technician was very friendly and got right onto what could be the problem with my AC unit. He also explained everything to me before he did it."
donna M.
norman, oklahoma
"Damien was very good. He fixed my a/c problems and was informative. He repaired what two others had told me couldn't be repaired."
james N.
oklahoma city, oklahoma
"Fast response to our a/c issue."
ms crews C.
oklahoma city, oklahoma
"Brandon was very polite and professional. Mike and he took care of all of my problems quickly and well."
judith G.
oklahoma city, oklahoma
"Arrived quickly, got right to the issue, resolved it. Made reasonable suggestions to keep my outage from happening."
dawna B.
oklahoma city, oklahoma
"Customer service was very receptive and the plumbing issue was finally resolved"
giana W.
oklahoma city, oklahoma
"Ethan, the technician, was the most thorough and knowledgeable person I've ever had service my equipment. Bradley Keys is an excellent sales rep and the reason I am now happily signed up for your Advantage Program."
maggie B.
moore, oklahoma
curt C.
midwest city, oklahoma
"This was a complicated repair. I was nervous about the repair and cost. Tim spent a lot of time and got the repair right and I was treated fairly. I really appreciate his effort.and Gordon's gained a new customer."
steven K.
oklahoma city, oklahoma
"Call a-t-il 0:00 pm. Hé came ouf."
richard V.
norman, oklahoma
"I like your services of company."
venancio D.
oklahoma city, oklahoma
"Aaron and Brennan provided me with an estimate to put a backflow prevention valve and Install an outdoor sink. They worked well together and were customer service oriented"
johannes D.
oklahoma city, oklahoma
vicki L.
yukon, oklahoma
mr miller M.
mustang, oklahoma
gayland R.
oklahoma city, oklahoma
"knowledgeable, thorough"
eastonelder R.
oklahoma city, oklahoma
"Never received a call from service technician during or after the visit. Rental tenant let them in."
matt S.
norman, oklahoma
linda M.
moore, oklahoma
"Very professional and explained everything."
john R.
norman, oklahoma
"BECAUSE YOU CALVIN WELCH - ENOUGH SAID"
deanna W.
oklahoma city, oklahoma
"Thorough and efficient, not pushy sales. Much appreciated."
john L.
bethany, oklahoma
"Felt like tech tried to sell me something"
david B.
norman, oklahoma
"friendly and informative"
tom C.
midwest city, oklahoma
"Brian always does a great job. Professional, courteous, and takes time to explain what he's done."
jim B.
oklahoma city, oklahoma
lottie H.
oklahoma city, oklahoma
al R.
choctaw, oklahoma
"Technician did not properly wire the power cord on the new water heater"
mary C.
midwest city, oklahoma
"Quick response"
thomasine B.
del city, oklahoma
"I gave the answer because you can strive to do better but yeah, I was very pleased with the service I received."
bobby S.
midwest city, oklahoma
"We liked the technician"
cassandra B.
midwest city, oklahoma
"Nice tech"
mr payne P.
oklahoma city, oklahoma
"Seemed to be very thorough but not very talkative. Did double check his work to be sure the hot water was clear"
daniel P.
newcastle, oklahoma
"Professional Service and answer all my questions. Daniel is a outstanding person and a credit to you company."
brett M.
midwest city, oklahoma
"The technician explained what he was doing and helped us understand the issue."
mr mitchell M.
oklahoma city, oklahoma
james M.
yukon, oklahoma
"Professional, skilled and knowledgeable plumber. Took pride in his work. Excellent customer communication."
mat J.
jones, oklahoma
"Technician was very friendly, knowledgeable, and informative."
tony M.
mustang, oklahoma
anna F.
oklahoma city, oklahoma
"I have always received good and quick response to any of my problems."
david B.
norman, oklahoma
"The workers were efficient informative and helpful"
sheryl A.
oklahoma city, oklahoma
"They arrived on time and complied with the covid-19 requirements and shoe covers. Michael and Tyler (a Trainee) went right to work. Under the watchful eye of Michael, Tyler inspected the water hook-ups in each room, the water heater, laundry room, bathroom & kitchen. They found that the water heater installation was not properly done and set about to correct it. They quickly secured the parts to correct the problem and returned to complete the service call to my very great satisfaction.They were courteous, knowledgeable. I would recommend Gordon's to anyone I know."
daniel J.
midwest city, oklahoma
"Good service and advice."
mr l wilson W.
norman, oklahoma
sherryl S.
oklahoma city, oklahoma
"Prompt, professional, fixed the problem"
liz M.
midwest city, oklahoma
"He did a very though job"
eugene H.
oklahoma city, oklahoma
"Took my money never returned with part because of misunderstanding and told them I would pay for the job."
michael S.
yukon, oklahoma
"Very complete. Very professional. Polite."
jim D.
norman, oklahoma
"Were responsive and informative."
m/m kowals K.
edmond, oklahoma
donna G.
edmond, oklahoma
"Jay is the best tech we've had! He addressed some issues I was having with the A/C unit (vibration) and fixed them. He was very polite and listened to what I had to say."
paul R.
midwest city, oklahoma
george M.
norman, oklahoma
"Knowledge of the systems"
mr hill rntl R.
del city, oklahoma
"on time and informative"
nathaniel S.
midwest city, oklahoma
thomas H.
moore, oklahoma
"Bryan was very professional in his work."
mr severe S.
oklahoma city, oklahoma
ms childers C.
oklahoma city, oklahoma
david C.
moore, oklahoma
"Installed quickly - checked each heat / cold item which worked as it should - explained how it should be set for this or that weather- cleaned out the old unit and all trash taking them away fron the house - works fine ! Has to be a 10"
mr lamke L.
norman, oklahoma
"The service tech was very knowledgeable of the equipment and the inspection process."
dawna B.
oklahoma city, oklahoma
"First plumber (last week) did not make contact until I reached out after I didnt hear anything from the prescheduled window time frame. Still have the same plumbing issue. Called yesterday and was scheduled between 8:00am-10:00am today - plumber called in that time frame and after I told him what the plumbing issue was - he said he needed a truck with equipment and I havent heard back yet. It is now 12:25pm..."
m/m early E.
oklahoma city, oklahoma
"Been dealing with you guys for years now. Very pleased with the service you provide, with ALL the services you provide and the people you have working for you."
jary F.
choctaw, oklahoma
al C.
choctaw, oklahoma
"Professional service"
daniel B.
oklahoma city, oklahoma
"Our unit did not seem operational, so we call your service. The technician inspected the AC and reported that the evaporator coil had a leak. He quoted a $2300 replacement cost for a new coil. As I have home warranty, I called them and they requested an independent inspection. The HA technician found no issues and no leaks on the EC or the entire system. In fact, the system is working perfectly again. We still do not know the root cause for the system temporary failure. In summary, based on what we know, if there had been a leak, the pressure differentials and other indicator checks should have conclusively confirm the presence or absence of a leak. We areextremelo disappointed with such a potentially costly mistake."
pam W.
purcell, oklahoma
"The technician with Alan that day was very through with his exam of my heat/a.c. unit. He explained what would be necessary to update the unit and the cost."
ms crawford C.
edmond, oklahoma
"The associates were very thorough and informative. They were also friendly and knowledgeable."
anna H.
midwest city, oklahoma
sandy L.
oklahoma city, oklahoma
fred C.
norman, oklahoma
"Justin listened to my description of the problem, asked questioned, and found the cause quickly. Then, took care of it."
cynthia T.
oklahoma city, oklahoma
"thank you"
martha A.
oklahoma city, oklahoma
"Service Experts has serviced our air conditioner and heater for many years. We have never been disappointed with their technicians or service."
willis A.
norman, oklahoma
"The service technician was very professional and respectful."
candy K.
oklahoma city, oklahoma
"Chris did a fantastic job that was difficult for 1 man and extremely time consuming. We are super pleased with his hard work and the results that he achieved.....JOB WELL DONE CHRIS....!!!!!!"
derek R.
edmond, oklahoma
"Great pricing, great customer service, and fast and reliable support."
mildred D.
norman, oklahoma
"The men were very knowledgeable and took their time to thoroughly explain everything to me."
mr mcgee M.
mustang, oklahoma
"Polite & courteous"
ron J.
choctaw, oklahoma
"fixed problem"
luceta L.
oklahoma city, oklahoma
sue H.
norman, oklahoma
"Very courteous and efficient"
clee T.
choctaw, oklahoma
anona M.
shawnee, oklahoma
"Was very knowledgeable and efficient."
don L.
shawnee, oklahoma
bob L.
oklahoma city, oklahoma
gregory C.
edmond, oklahoma
"Calvin provided Excellent customer service"
elizabeth D.
moore, oklahoma
"Technician was professional, respectful and answered our questions."
margaret B.
midwest city, oklahoma
"Timely, professional and up front trouble shooting information."
joyce B.
del city, oklahoma
melvin D.
oklahoma city, oklahoma
tony P.
norman, oklahoma
derral H.
del city, oklahoma
bal V.
norman, oklahoma
beverly H.
norman, oklahoma
"Friendly, efficient, shared his findings"
robert D.
oklahoma city, oklahoma
"good, friendly service"
dan B.
shawnee, oklahoma
"Unable to change air filter."
doyle P.
oklahoma city, oklahoma
william F.
oklahoma city, oklahoma
rl C.
oklahoma city, oklahoma
"Jacob has been pleasant and timely in his responses to our needs"
donnie L.
del city, oklahoma
"The experts were professional and courteous while providing me with information about my systems."
brenda T.
norman, oklahoma
"You keep sending me your messages although I live in UK. I've never received any services it would be rather expensive. Stop these please."
william H.
norman, oklahoma
warren O.
norman, oklahoma
"Always professional, courteous, and knowledgeable."
marian S.
edmond, oklahoma
"Because of your curtesy, generosity, and professionalism of the maintenance technician"
bert P.
norman, oklahoma
"Professional and knowledgeable."
mr warrior W.
oklahoma city, oklahoma
carolyn H.
warr acres, oklahoma
"Damien was very thorough, pleasant, and explanatory about everything he did. Answered all my questions very professionally."
mike C.
norman, oklahoma
jino J.
yukon, oklahoma
"Awesome work"
lisa S.
noble, oklahoma
"Professional and thorough. Arrived on time"
ms tackett T.
del city, oklahoma
ms flores F.
bethany, oklahoma
anne S.
oklahoma city, oklahoma
"Arrived on time. Very professional and polite. Want him back next time"
connie F.
shawnee, oklahoma
"Very knowledgeable"
david I.
norman, oklahoma
"Complete inspection Answered all questions Very thorough"
emmet W.
oklahoma city, oklahoma
buddy R.
oklahoma city, oklahoma
"Very happy"
ray W.
midwest city, oklahoma
"Ethan is one of the best Service Techs he has a vast knowledge about Mini-Splits"
ms rathmann R.
midwest city, oklahoma
"Nice person and efficient"
phil L.
moore, oklahoma
"Very professional nice young man!"
marti H.
noble, oklahoma
"I love Preston! He is conscience, lots of expertise and honest..... Totally likeable."
chris H.
midwest city, oklahoma
"Got right to work. Listened to what I said and was patient. Took the time to understand problem."
charlie C.
norman, oklahoma
john warren W.
norman, oklahoma
"I received the help I needed"
kevin H.
norman, oklahoma
"Damian took the time to explain everything, offering tips that would help us keep our unit running more effectively. He was actually a bit early, and really took the time to do a thorough job. For future appointments, I'll be requesting him by name!"
pat C.
oklahoma city, oklahoma
"I love your company - your service mwn are wonderful - friendly, courteous and always very welcome at my home."
robert C.
edmond, oklahoma
"He was smart and nice"
larry N.
oklahoma city, oklahoma
claire G.
norman, oklahoma
vicki G.
moore, oklahoma
"The technician got the whistle to go away, but about an hour or 2 later it started whistling again."
brent S.
norman, oklahoma
vic Y.
norman, oklahoma
"Calvin seemed to be quite a fine expert based on his comments. He was also quite courteous, helpful, patient, and a pleasure to work with."
vic Y.
norman, oklahoma
"Calvin seemed to be quite expert as what he was doing, and thorough, with good advice. He was also extremely courteous, helpful, and a pleasure to speak with."
bob H.
norman, oklahoma
gayle O.
norman, oklahoma
"Friendly thorough"
jo O.
oklahoma city, oklahoma
"Reminder call the day before. Got call beforehand, as promised. Technician arrived in time window. Brian was great at doing the work and even closed up the attic for me before he left. Great experience."
andrella O.
spencer, oklahoma
mrs mccornack M.
oklahoma city, oklahoma
"I felt like Clayvin did a thorough job."
john S.
moore, oklahoma
mr dukesherer D.
oklahoma city, oklahoma
dan S.
mustang, oklahoma
philip J.
norman, oklahoma
"Gordon's has consistently provided quality service every time they have visited my home."
robert J.
midwest city, oklahoma
"Very knowledgeable of systems. Very friendly."
tony S.
norman, oklahoma
"Excellent customer service"
darrell F.
norman, oklahoma
"Both guys were very pleasant and knowledgeable"
gina B.
oklahoma city, oklahoma
"Justin went over every thing he did. And made sure I understood. He even asked if I had any concerns with a/c or furnace before he started! WOW!"
bob L.
oklahoma city, oklahoma
"Dane was professional and informative and stayed with the offset to not only troubleshoot but resolve the issue in the same day / visit."
abram A.
the village, oklahoma
"Doing a good job"
walter W.
oklahoma city, oklahoma
dan J.
oklahoma city, oklahoma
"Your companies advantage plan is absolutely absurd. The quote I received from you guys for a lesser quality unit was tens of thousands of dollars more than from multiple other companies. For a better unit from another company they quoted me at 9k with a 10 year labor and parts warranty. Your companys quote for well over $200/month, and over the course of 10 years would have been triple if not quadruple the quote I ended up going with. Your model makes absolutely no sense. Even with the average service cost over the span of 10 years, your companys price still outrageous."
ken G.
oklahoma city, oklahoma
"Very professional. Very dedicated to his task."
frank S.
norman, oklahoma
"The technician, Clayvin, was very courteous and professional with respect to the great service provided."
james R.
norman, oklahoma
linda Y.
norman, oklahoma
"Man very nice and prompt"
jerry S.
norman, oklahoma
carol W.
oklahoma city, oklahoma
"Technician was friendly but went right to work. Seemed efficient and knowledgeable."
barbara A.
norman, oklahoma
"Preston was friendly and did a great job. Overall very happy with your service though very disappointed how long a wait for the repair & that the initial appointment was rescheduled for a week later. This time I could wait but that may not always be the case."
mr lewis L.
norman, oklahoma
john R.
norman, oklahoma
"I wish all of your technician would be as conscientious as Leonardo. In all the years I had this service this is by far the best service I ever had."
mary M.
oklahoma city, oklahoma
"They were very good an fixed the problem !"
mr lewis L.
norman, oklahoma
shawn D.
norman, oklahoma
"He did a great job and explained every step of the way"
sylvia E.
moore, oklahoma
"He understood my problem and checked everything to see that it was fixed."
darrell J.
oklahoma city, oklahoma
"Very efficient. Did a great job. No complaints."
fred C.
norman, oklahoma
"Performed technician recommended temporary fix until needed part is available. Arrived on time. Worked thoroughly and efficiently. Very personable."
alma C.
norman, oklahoma
"Technician was on time, practiced safe covid protocols, and did a good job."
angela H.
yukon, oklahoma
mr goddard G.
moore, oklahoma
carol R.
oklahoma city, oklahoma
"Very helpful and professional"
billie B.
oklahoma city, oklahoma
walter K.
norman, oklahoma
"The technician was courteous, thorough, and efficient."
monica G.
edmond, oklahoma
"Clayvin has been coming out a few times he knows the problems with the heating and other issues in the house.. He is a great tech and knows a lot about all that is going on besides being very pleasant to deal with."
danny R.
midwest city, oklahoma
kelly F.
norman, oklahoma
hurchell A.
oklahoma city, oklahoma
"He was very helpful, explained everything that had been done"
preston B.
harrah, oklahoma
"Steven was awesome took his time. Explain everything to me. All around good guy very presentable and heck of a sales man."
glenn S.
oklahoma city, oklahoma
richard C.
norman, oklahoma
"good job"
stephanie R.
moore, oklahoma
"The technician that came to service the air conditioner and heater was good, but there was a no-show/no-call for the plumber. I am unsure of what happened either."
joyce S.
norman, oklahoma
"Starting to get stormy and Damien took care of outside quickly to beat thunder and rain. Completed inside answered our questions kindly/efficiently"
lukata L.
oklahoma city, oklahoma
"Problem was resolved"
dale M.
norman, oklahoma
"great job"
nolan K.
norman, oklahoma
"Additional information"
ricky C.
moore, oklahoma
"Very knowledgeable"
mr greenhaw iii I.
midwest city, oklahoma
"Service and explanations by Clint re my system."
anne R.
norman, oklahoma
"Preston always provides excellent service, and the office is always responsive to my scheduling issues. This time, though, Preston left the meter cover off in the front yard with the turn-off tool sticking out, posing a danger to the children in my neighborhood. I called the office and they said he would back to the following day to retrieve it - but two days later it is still here. I have put the meter cover back down - but it is not secure, and the tool is on my porch."
doug C.
edmond, oklahoma
fred P.
norman, oklahoma
"Damien conducted a thorough test that alerted to a critical repair, and approved a second opinion by another supervisory technician."
colin J.
choctaw, oklahoma
"He did a great job and got here very quickly after we called."
mcdaniel M.
shawnee, oklahoma
"Explained my options and answered my questions."
robert W.
oklahoma city, oklahoma
"Everyone was easy to work with and able to address my questions and/or concerns in a timely manner."
gary S.
choctaw, oklahoma
"He was very knowledgeable and professional"
james N.
norman, oklahoma
"On time, quick easy service!"
mary C.
midwest city, oklahoma
frances t.
oklahoma city, oklahoma
"February 10, 2021 a service tech came for a routine visit that I DID NOT request, it was part of a service provided from OG&E. I received calls over and over again until I scheduled the visit. There was NOTHING wrong with my unit before that visit. The tech spent several hours inspecting the units and when he left he stated and left me a receipt saying that everything was working well and nothing was needed. that evening the heat was not working, I called the next morning and requested a call back from the automated call service, I had to call several times before getting a call back. a tech was sent on 2/20 and just 10 days after the original visit my system needed $1200 (which at first he said it would cost $763 then it went to $1200) worth of work! We had a bad weather that week, however, my system was working when they came out BEFORE the bad weather arrived. the tech offer a MONTHLY SERVICE contract for 10 YEARS that would ensure I wouldn't have to pay unexpected repairs ever again. TEN YEARS! He called someone and they wanted to come out to sign me up that SAME afternoon. very convenient, wouldn't you say? took them several calls to get a response then 10 days to send a tech but someone was readily available to sell me a TEN YEAR contract! I explained that I needed to discuss this with my husband, the tech left me his card, Charged me $66 ( I just filed a dispute with my credit card) for a service call caused by a FREE service call that I DID NOT request. the tech said the unit was working but he couldn't guarantee for how long. that night we realized that the tech DID NOT plug the unit and it was completely off on a night that the temps were expected to be in the 10's degrees. I called the tech and he said "sorry about that, I have to look at my schedule and see when I can stop by" WHAT?! I called the 24hr emergency line and after being on hold for over 20 min they said that because we had a second unit that was functioning, it was not an emergency. WHAT?! Totally unacceptable! after talking to a supervisor another tech was sent and at MIDNIGHT the unit was turned on. I called AGAIN to discuss the situation and spoke with Brian. he told me that I should have NOT been charged the $66 to begin with and that the unit stopped working because of the weather even though it stopped working the same night the tech came in BEFORE the bad weather hit! He said that our units were old and the original tech probably was not familiar with it and did not know what to check for therefor he probably missed something. Why send an experience tech then? they have record of what unit I have because they inspected it last summer under OG&E contract. Only when I said that I was going to leave a bad review, he insisted I wait until he gets someone else to call me back. He has ANOTHER person called me to discuss the issue. Trey offered me a discounted rate to fix the unit because I couldn't prove that I called the same day, very professional. The "discounted" price was the original amount the second tech quoted me before raising it to $1200. I explained that I DID NOT want the same tech that forgot to plug in my unit to come back to my house, Guess who they sent? the SAME TECH! Which he was confused as to why he was sent to my house, he had to call someone to ask what was he supposed to do. Then I get a call to verify the appointment for the salesman to come out and offer me the 10 year contract! WHAT?! I explain to the salesman my position and he said he would have someone call me. I finally talked to Trey AGAIN, requested a complete inspection by an experience tech and asked him to check on the $66 refund. His response? refunds take several business days. same answer that Ashley gave me a few days back. here we are in April and there is no refund, no call back from Trey or Ashley or anyone. my last call was yesterday, attempting to resolve this, Ashley was on another call and the lady that answered ASSURED me that she was going to call me back within an hour. guess what? NO CALL. SHAME. SHAME"
marvin H.
oklahoma city, oklahoma
"My appointment had been rescheduled to Saturday, from the previous Tuesday at Service Experts calling me and request. The technician did NOT arrive Saturday in the promised time frame, and I received NO call from Service Experts as to why he was not here. When Noah called, he had just been informed that he needed to get to my house right away, which he did. But he had no prior knowledge at all of what he was there to do. My low rating is not about Noah, but the sloppy way my appointment was handled."
anna H.
midwest city, oklahoma
ellen H.
oklahoma city, oklahoma
"The tech was proficient and friendly. He was on time. Only thing was I didn't get a call beforehand, but, luckily, i was at home waiting"
keith G.
edmond, oklahoma
brian T.
lexington, oklahoma
"On time, courteous and professional service. Great explanation of the service ticket and service plan available. Polite and clean work ethic. Thank you Justin."
mr mcclain M.
moore, oklahoma
"Desmond Tilly was one of the best Tech's I have had out at the house. I was very Satisfied."
mr keating K.
noble, oklahoma
"Excellent service"
ms turner T.
midwest city, oklahoma
robert W.
oklahoma city, oklahoma
"Good Guys, got the job done in a very short time, and answered all of my questions."
barbara S.
oklahoma city, oklahoma
"Very polite did explain everything. I was very satisfied. Thank You!"
debra C.
noble, oklahoma
"Clayton was very nice and respectful He explained everything from start to end what he is doing. We need more service techs like Clayton"
mr little L.
oklahoma city, oklahoma