Gordon's Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 7,142 Reviews
gary H.
norman, oklahoma
donald E.
oklahoma city, oklahoma
"Very polite, very professional and resolved my issue"
joseph L.
midwest city, oklahoma
"Quick and fast service. Al was outstanding and very professional"
lee C.
yukon, oklahoma
"Really liked the tech, really knowledgeable and provided good explanation , signed up for yearly plan, will be using Gordons for any future needs regarding my HVAC"
hurchell A.
oklahoma city, oklahoma
"He was very professional"
pat M.
edmond, oklahoma
"Professional and courteous."
sandy C.
oklahoma city, oklahoma
"Very nice experts and explained all they did to my system."
carol M.
oklahoma city, oklahoma
"Delayed starting on time but did call in advance about delay"
roger S.
norman, oklahoma
ruth A.
moore, oklahoma
glinda P.
oklahoma city, oklahoma
"Explained what they were going to do first, asked if I had questions & then proceeded to do their job."
mr keating K.
noble, oklahoma
"Issue resolved quickly. Technician was great"
benny E.
oklahoma city, oklahoma
"Tech did a great job tuning up the unit and even discovered a plumbing issue- fixed"
keith G.
edmond, oklahoma
"Provided me with real information that described my current heating situation."
jon S.
oklahoma city, oklahoma
"Conner our. Service tech was very knowledgeable and want to make sure we were satisfied with the service."
carol H.
moore, oklahoma
"Made needed repairs."
sharlene K.
norman, oklahoma
"Tech was very polite and knowledgeable."
donald W.
oklahoma city, oklahoma
starla T.
moore, oklahoma
"Very courteous and helpful"
donald M.
oklahoma city, oklahoma
james N.
oklahoma city, oklahoma
"Tech was very professional and courteous"
mark M.
midwest city, oklahoma
"Your crew that came to my home was outstand going above u[on very veryplease"
tina&tomas C.
norman, oklahoma
"On time guck and professional"
germaine J.
edmond, oklahoma
"Tech was here on time and did a good job."
ms rathmann R.
midwest city, oklahoma
toni F.
spencer, oklahoma
"Quick and easy maintenance"
michele S.
bethany, oklahoma
bal V.
norman, oklahoma
ray P.
spencer, oklahoma
kathy H.
norman, oklahoma
angel O.
bethany, oklahoma
"He was very professional and kind person"
terresa D.
del city, oklahoma
"Friendly Professional Service."
dwayne M.
norman, oklahoma
"Techs personality"
gary H.
moore, oklahoma
"Very professional"
gary K.
midwest city, oklahoma
"I am very impressed with the knowledge, skill, and friendliness shown by Aaron Wilson and Keyton Farren for my drain system replacement. They were hard-working and finished the job in record time. I am confident that the work done was top notch!"
ms glann G.
midwest city, oklahoma
marian S.
edmond, oklahoma
"The technician was scheduled between 12:00 and 2:00 PM. Around 10:00 am I have received a call that the technician can come one hour earlier about 11:00 am, I have agreed. The technician came around 1:00 aclock."
tony M.
mustang, oklahoma
"Great service"
debbie O.
norman, oklahoma
"The technicians were professional however, the filter they used to replace our furnace filter was one we had instead of providing one."
dennis G.
oklahoma city, oklahoma
"Our technician worked tirelessly to ensure our thermostat was working and our heater is ready for fall and winter."
mrs brown B.
norman, oklahoma
"I had three people here and they were polite and answered all my questions. They even went back to get me the right sized filter."
janey R.
norman, oklahoma
mary H.
moore, oklahoma
"Problem solved"
john B.
edmond, oklahoma
"Good customer service"
mr taylor T.
norman, oklahoma
"he was very friendly and nice"
mrs shepard S.
moore, oklahoma
"He asked if I had questions. Very polite."
veronica A.
bethany, oklahoma
"The guys did a good job explaining everything and even offering different services we might be interested in."
pamela H.
oklahoma city, oklahoma
"Everyone was friendly, professional, and seemed to care."
dalton P.
oklahoma city, oklahoma
"Tech showed up on time an completed the job very quickly"
justin G.
oklahoma city, oklahoma
"Everything checked out A-OK! Question #3: I'm in the process of selling my home."
debbie B.
norman, oklahoma
james N.
edmond, oklahoma
"He explained things to us"
william G.
oklahoma city, oklahoma
"Gordon's has always been great! Very professional! They really know their business!"
karen E.
norman, oklahoma
"On time, knowledgeable, masked, answered all questions"
peter Z.
norman, oklahoma
"Service was thorough and done in a timely manner. Very professional."
tom M.
moore, oklahoma
"Good service."
lavonne L.
moore, oklahoma
"The tech was on time he was personable he was efficient he was polite he was very helpful and went the extra mile"
mr kempel K.
moore, oklahoma
"They answered all questions. Very friendly. Did the service well."
gary H.
norman, oklahoma
kelly G.
moore, oklahoma
"Easy straightforward process and I never have to wait long to get someone out to help"
robert T.
norman, oklahoma
"Through job done."
nx U.
oklahoma city, oklahoma
"Jacob was very friendly, quick, and efficient during the entire process."
stephen S.
midwest city, oklahoma
"Professional and knowledgeable technician"
mary S.
oklahoma city, oklahoma
"He was very helpful and polite"
paul P.
newalla, oklahoma
alma C.
norman, oklahoma
earla F.
tuttle, oklahoma
"Preston was able to install my tankless water heater which provided us with consistent hot water, which we hadn't had in months with the previous system."
lloyd W.
midwest city, oklahoma
mr kill K.
norman, oklahoma
linda R.
purcell, oklahoma
"Still having same problem, if unit has to be running to provide accurate outside temp, why have it on there?????"
ellen K.
oklahoma city, oklahoma
"Well, it seems I have had techs fixing the brand new AC system 2-3 times per week, and each time there is a different tech and a different explanation for my lack of AC. This time, it seems to have actually worked."
cynthia W.
midwest city, oklahoma
"This is the second time Aaron has been called out to our home, he is professional and courteous. It is really rare to find a young man such as Aaron who speak of The Lord. Aaron, you had a great upcoming!! Keep up the good work, Aaron!"
cristy M.
noble, oklahoma
"Very helpful and informative. Very patient with our questions"
kevin D.
moore, oklahoma
donna S.
oklahoma city, oklahoma
kevin M.
oklahoma city, oklahoma
jim C.
norman, oklahoma
phil H.
norman, oklahoma
"Tech was very professional, very courteous and knowledgeable. Came in, did his job and we discussed a few items when he finished. I was very pleased."
jenny A.
moore, oklahoma
"Ethan got it fixed right away, very efficient and I'm so happy with his work. Rodney was here the night before and tried all he could, he was wonderful as well."
mr wehba W.
bethany, oklahoma
"He checked out the unit completely"
james G.
midwest city, oklahoma
"Jeremy explained everything, was very professional, very neat and on time. I will use him again."
denise S.
oklahoma city, oklahoma
"professional. took time to answer my questions Seemed knowledgeable."
m/m brown B.
norman, oklahoma
"Service was fine but Al came with instructions to check the cooling system, while we ordered a check of the heating system. He did a quick spot check of heating system after he finished with the cooling system when we so informed him."
james H.
edmond, oklahoma
"On time, he showed up exactly when he said he'd be there, I always appreciate that. I actually got an appointment on the same day."
linda Y.
norman, oklahoma
"Damien was good and seemed very skilled"
chris S.
moore, oklahoma
"The technician that came to the house was very nice and did a great job explaining things about the system and informing me that we need to start thinking of replacing our water heater due to its age. However, he did not have the right size filter with him, which caused a return trip. Also, he left our back faucet running."
mr sheler S.
moore, oklahoma
jackie G.
moore, oklahoma
"Very polite, didnt stay too long"
frank M.
oklahoma city, oklahoma
"$250 for a simple drain clog is excessive and hiding the charges from customers until after the plumber arrives is unethical."
beth T.
oklahoma city, oklahoma
"Brian completed the tasks expected. He was courteous and friendly."
robert B.
midwest city, oklahoma
lori C.
oklahoma city, oklahoma
dawsen H.
oklahoma city, oklahoma
"I think that Bryan was very knowledgeable and spent the time to go over pricing, reasons as to why the work would need to be done, the assistant and programs Gordon offers it's clients, etc."
becca D.
newcastle , oklahoma
"Colton was very professional and very nice. Got my drain fixed very quickly and I was able to schedule an appointment within 24 hours."
keitina C.
oklahoma city, oklahoma
robert sr S.
choctaw, oklahoma
anne R.
norman, oklahoma
"I am a long-time customer and have come to rely on the excellent service I always receive from Service Experts!"
ms jefferson J.
midwest city, oklahoma
"Very professional and informative! Thank him for me."
robert G.
oklahoma city, oklahoma
"Technician was very knowledgeable and pleasant attitude."
ms mann M.
oklahoma city, oklahoma
"The tech was great"
corky B.
oklahoma city, oklahoma
"Aaron and Bailey worked long and hard into the night to make sure we had water for the next day on a 2 day project. I asked for multiple items to be done and they prioritized them in the most logical order."
herman C.
norman, oklahoma
"Technician was honest, sought expertise when he needed help. After many hours in heat he finally resolved my air conditioning problem."
james A.
moore, oklahoma
"I know it's a Saturday, but this tech just wasted to leave asap and worry about the problem next week. My AC working isn't a priority. I work from home, I need a working unit. I purchased this plan for priority... my thermostat needs to be replaced."
ed W.
choctaw, oklahoma
"Aaron was efficient and friendly. He kept us informed of his progress whenever we asked. When he was finished he went over everything he had done and answered all our questions about the instillation and went over everything we would need to know about the tank and adjustments made from the previous tank. Great service."
mr herron H.
norman, oklahoma
"Technician solved the problem."
gary G.
norman, oklahoma
"Great service"
joshua M.
oklahoma city, oklahoma
ms. E.
midwest city, oklahoma
"Damian was professional, knowledgeable, thorough, and patient. Answered all my questions. Would give him a 20 if I could."
maribel M.
oklahoma city, oklahoma
"Everything ok"
virginia B.
oklahoma city, oklahoma
"Calvin is very thorough and familiar with my Heat/AC system. I trust him."
mr johnson J.
oklahoma city, oklahoma
dennis R.
oklahoma city, oklahoma
"Tech came on time, casually friendly, efficient and thorough."
rick F.
oklahoma city, oklahoma
"On time and explained results of service. Made recommendations for upgrades."
david G.
norman, oklahoma
"Professional work and a pleasant employee that carefully explained what he was doing!"
gilles N.
norman, oklahoma
ray H.
yukon, oklahoma
kurt N.
oklahoma city, oklahoma
"Tech was unable to identify the root cause of the issue, and replaced the transformer unnecessarily. I was able to have a different vendor come out the next day and he identified that it was a bad breaker and capacitor outside, and got me back up quick. I will say the Gordon tech was very friendly and informational, so that was good service. It's just he wasn't able to figure out the specific issue and it cost me 350$ to no avail. I'd really like my money back, honestly."
mr pasutti P.
midwest city, oklahoma
"He could not find the part he needed, so called and I said OK replace the stool, Well he bought one that was a high stool, but much narrow than the one we had and not as long. . My wife does not like the new stool as she is a large woman and the seat is to small and uncomfortable for her. He had the old one, why he didn't replace it with the same size stool I do not know."
valencia H.
midwest city, oklahoma
"Always on time and professional."
billie R.
midwest city, oklahoma
"Prompt, knowledgeable and courteous."
mason M.
norman, oklahoma
"They were very nice and efficient."
mr scolli S.
yukon, oklahoma
"Coil leak, I bought coper coils so this would be less apt to happen."
frederick S.
oklahoma city, oklahoma
"the tech and sales guy where very friendly and helpful. was very pleasant interacting with them."
ryan W.
midwest city, oklahoma
"Wasted time on multiple visits to provide bid to repair ductwork in crawlspace. Then would not honor bid to repair and instead forced a complete reduct or nothing at all."
irving R.
oklahoma city, oklahoma
"Services was prompt and thorough."
jon S.
oklahoma city, oklahoma
"Conner was a very knowledgeable technician and very helpful in our understanding of this ac system. Excellent service."
tracy H.
oklahoma city, oklahoma
"very courteous and professional"
mary B.
oklahoma city, oklahoma
"Technician friendly knowledgeable professional"
beverly H.
norman, oklahoma
"Problem resolved efficiently"
tailia C.
oklahoma city, oklahoma
"worst service ever. I was talked into something that I didn't want and nothing was explained to me clearly. the financials weren't clearly spoken about and I feel railroaded and highly upset. the salesman knew I wasn't feeling well and fresh out of the hospital and I feel as if he took advantage of that situation"
david M.
moore, oklahoma
"The guy cam on a sunday and fixed our air system"
luke H.
purcell, oklahoma
"Our families safety with covid precautions were in place and Brian was also very professional and friendly."
glenn S.
oklahoma city, oklahoma
"Showed up the same day"
bill L.
del city, oklahoma
"He did a good job in a timely manner."
jerry S.
edmond, oklahoma
"service personnel vey customer oriented"
dewey C.
oklahoma city, oklahoma
john U.
midwest city, oklahoma
"THE YOUNG MEN REALLY KNEW WHAT THEY WERE DOING. THEY COMPLETED THE INSTALLATION OF THE HOT WATER TANK IN A VERY TIMELY MANNER."
fred C.
norman, oklahoma
"The technician was thorough and kept me informed of his progress."
stephen S.
midwest city, oklahoma
"Great, prompt, and knowledgeable technician and service, and pinpointing the cause of the issue immediately."
david S.
norman, oklahoma
ms crawford C.
edmond, oklahoma
"The service representative was very friendly and very efficient. He had been to my home before and knew just what to do."
philip P.
edmond, oklahoma
"The installer forgot to set the water temp valve from warm child safe to hot for adults."
sylvia H.
oklahoma city, oklahoma
"Very polite and no mess,"
earla F.
tuttle, oklahoma
"Preston was able to adjust our tankless water heater and we've been able to have hot showers, something we haven't been able to do consistently for 3 months!"
bill C.
midwest city, oklahoma
"We seemed knowledgeable and he was thorough."
gloria M.
moore, oklahoma
"service was fast in getting here and fixing the problem."
robert B.
norman, oklahoma
"The rating would be a 10, however, the price of the parts were grossly inflated. I understand that this is to be expected to some extent, and the price includes labor,but the mark up is a little much. Otherwise a very good experience."
ms rollin R.
midwest city, oklahoma
"Rodney & Randy were very polite, respectful & friendly."
dennis C.
moore, oklahoma
"Service technician Justin was on time and very professional."
naaman O.
norman, oklahoma
ms sawyer S.
edmond, oklahoma
"Clayvin was polite, friendly and professional. He had some recommendations and explained them thoroughly."
rob R.
oklahoma city, oklahoma
"timely, responsive, communicated well"
ms dickerson D.
oklahoma city, oklahoma
4 consulting C.
oklahoma city, oklahoma
"The Rep. was very kind and knowledgeable of what was needed to correct the problem."
betty B.
oklahoma city, oklahoma
"No solution for broken A/C was available."
joseph B.
norman, oklahoma
"He fixed the problem !"
ben K.
norman, oklahoma
"They came out right away on a scorching day"
cheryl F.
oklahoma city, oklahoma
"Gave professional information"
mitchell C.
choctaw, oklahoma
phyllis Y.
midwest city, oklahoma
michele S.
bethany, oklahoma
mary B.
oklahoma city, oklahoma
"Chris knew his stuff and was professional."
dennis G.
oklahoma city, oklahoma
mr chandra C.
norman, oklahoma
"Extremely courteous and listen to the issue. This was not like the one came before who was argumentative and was giving me lecture."
randy W.
norman, oklahoma
"When Gordon's came to my house, the foremost thing on their mind was selling me another AC unit, not fixing my problem!"
ross O.
choctaw, oklahoma
"prompt, accuracy, knowledge, pleasant attitude"
jose P.
norman, oklahoma
mr johnson J.
oklahoma city, oklahoma
todd B.
norman, oklahoma
"Came out on short notice and diagnosed the problem with my AC"
david C.
oklahoma city, oklahoma
patsy P.
midwest city, oklahoma
"He took care of my air conditioner. Gave me sheet what was poor, fair and good. He answered all my questions."
rita H.
oklahoma city, oklahoma
"They never stopped and it was blistering hot."
randy J.
oklahoma city, oklahoma
"did great job"
stephen K.
oklahoma city, oklahoma
"He took his time trouble shooting the problem"
jim E.
oklahoma city, oklahoma
"Dane quickly identified the problem and and replaced the capacitor. Heat pump is now cooling the house. Dane was polite, respectful and performed his job well. Though satisfied with the work, the $322 bill to change a capacitor was certainly on the upper end of the scale for that job. I would even go as far as to say .... exorbitant. Thus the lower rating."
michael B.
oklahoma city, oklahoma
"Honest, professional, showed integrity, answered all my questions concerning the machine & how it operated!"
robert B.
norman, oklahoma
"he fixed a ratle"
chad P.
choctaw, oklahoma
pamela H.
oklahoma city, oklahoma
"Everyone I have met were kind and caring. They were knowledgeable and explained things."
dusty A.
del city, oklahoma
"The technicians, Damien and Clint, that showed up on the two separate trips were amazing. I will recommend GSE to everyone."
anne B.
oklahoma city, oklahoma
randle J.
oklahoma city, oklahoma
"Assed and fixed problem quickly"
nick B.
norman, oklahoma
"Damien and Brock were amazing. They got the problem fixed fast. They were very friendly and knowledgeable. We were very impressed and happy with the services provided."
barbara B.
moore, oklahoma
"Clinton was very helpful and knowledgeable"
barbara T.
oklahoma city, oklahoma
"Quick response to our problem. Both men answered all of our questions and helped us save on this call by explaining your Maintenance Agreement which we purchased."
herman C.
norman, oklahoma
"It is evident senior technician knew how to diagnose problem, explained difficulty in layman's terms. He called back to keep me inform about missing part he requested."
dan B.
shawnee, oklahoma
donald B.
edmond, oklahoma
daniel J.
midwest city, oklahoma
"Process was simple and easy !"
connie B.
oklahoma city, oklahoma
"These guys showed up so fast to fix my broken a/c. Brock was the new guy in training but definitely seemed to know his stuff. Damien has a wonderful demeanor and did a great job guiding Brock through the whole process. Great job guys!!"
chester lewis L.
spencer, oklahoma
"Provided immediate services"
mr barlow B.
edmond, oklahoma
"Calvin is my go to guy and I trust him implicitly. What more can I say"
sandra C.
midwest city, oklahoma
"Clayvon was very professional and very nice"
oby O.
oklahoma city, oklahoma
"The technician was very nice and explained the issue to me in detail"
cody M.
oklahoma city, oklahoma
"Yall have been super helpful. Very efficient with the work, Ive done. Great friendly staff and the all of the employees Ive met. Very professional, neat and yall tidy up after a job!!!!"
ms mann M.
oklahoma city, oklahoma
mr hill rntl R.
del city, oklahoma
"On time and explained what he was going to do."
mark A.
del city, oklahoma
"Ethan was a super knowledgeable technician, very polite and courteous, very respectable and a great person.. Bradley was also very well educated in services and new equipment, Totally impressed with both gentlemen."
nancy S.
oklahoma city, oklahoma
"Clint was very professional and personable and explained to me what I could do to prevent the issue again. Thankfully it was easily resolved."
robert C.
midwest city, oklahoma
"Damien did an excellent job of explaining what he was going to do. He was very professional and honest about his appraisal."
jennifer J.
midwest city, oklahoma
mr maurey M.
moore, oklahoma
dora P.
moore, oklahoma
"They were courteous and wore their masks and had covers on their shoes. My issue was they removed the faucet cover and left it laying on the ground. They left the water hose attached to the faucet. They also left the back door to the garage partially locked. They had locked the chain but left the door knob and dead bolt unlocked."
donald plunkett P.
oklahoma city, oklahoma
tom S.
oklahoma city, oklahoma
"Very professional, convincing, but after getting my second quote you were about 40% higher, meaning that you were $1400 higher for the replacement unit."
luis H.
yukon, oklahoma
"The technician explained everything that was going on and what he was doing to fix the problem. He also asked about the maintenance plan and if I was interested in it."
barbara E.
oklahoma city, oklahoma
"Excellent service. Great kindness shown"
carol B.
midwest city, oklahoma
"For the most part your workers are great"
mr morris M.
norman, oklahoma
"He found what was wrong and he fixed it."
bobbilyn C.
shawnee, oklahoma
"Kind, prompt service!"
tim F.
moore, oklahoma
"Expert plumber"
mrs smith S.
oklahoma city, oklahoma
"They were persuasive in trying to sell us a new A./C. The price quoted for Freon was priced way above what it should have been."
devendra K.
moore, oklahoma
max W.
norman, oklahoma
"Calvin arrived and discussed the HVAC vents/returns cleaning procedure and began work thereafter. I noticed that he was very detailed in his work. I surmise that whatever his salary is that it's probably not enough. Seriously, very satisfied with his work and would recommend to a friend or family. Thanks!"
teddi C.
edmond, oklahoma
"Courteous and professional service in a timely manner means a lot, and that is exactly what we get with Gordons Service Experts!"
james J.
spencer, oklahoma
"My unit is finally as cold as when we moved in."
jackie E.
oklahoma city, oklahoma
vivian W.
norman, oklahoma
"HAD LEAK UNDER SINK, TECH SAID IT WAS COMING FROM DRAIN MECHANISM(LEVER THAT YOU PULL TO DRAIN SINK) HE REPLACE THAT-STILL HAD LEAK. HE THEN SAID SINK WAS CRACKED-PUT GLUE ON SINK CRACK-HAD TO PAY FOR PART THAT WAS NOT NEED. ONE WEEK LATER LEVER CAME OFF COULD NOT DRAIN SINK HAD TO CALL YOU BACK TO ATTACH LEVER SO WE COULD DRAIN SINK-NOW SINK WILL DRAIN BUT WILL NOT HOLD WATER AS LEVER IS STUCK HALF- OPEN HALF-SHUT. WE DARE NOT PULL OR PUSH IT."
diana H.
norman, oklahoma
"Efficient, thorough check up"
jerry S.
oklahoma city, oklahoma
sara M.
norman, oklahoma
"My system was working when he showed up and not when he left."
muhittin K.
oklahoma city, oklahoma
"They were so helpful and solved the problem quickly."
mr ciffone C.
midwest city, oklahoma
"After hrs"
tonita T.
mcloud, oklahoma
"Efficient and courteous"
william A.
norman, oklahoma
"We received quick, professional service"
mr owens O.
noble, oklahoma
"Damien provided not only the standard maintenance services but made recommendations on ways I could improve my HVAC performance as well."
jennifer K.
norman, oklahoma
"I had hoped to have a technician the day before, but better late-ish than never."
karen B.
edmond, oklahoma
"Justin was wonderful! Timely, thorough, unobtrusive"
john W.
norman, oklahoma
"After hours call. Technician was friendly, polite, reassuring, helpful"
anna F.
oklahoma city, oklahoma
"The tech found the problem and got the part. He fixed the repairs."
bill H.
norman, oklahoma
"True Professional. Took time to educate me on what happened to our A/C unit and why it happened and how it can be remedied. Very kind and courteous with a very pleasant attitude."
donna W.
norman, oklahoma
"When did Gordon's start offering to clean the inside unit for $250? Looked at old receipts; did not see that offered ever before. Was this service part of the twice yearly checkup before you went to the $14 dollar a month thing? Did not expect cleaning the unit to be an extra charge, so refused this service."
matthew J.
oklahoma city, oklahoma
"The tech was knowledgeable and friendly"
don C.
okc, oklahoma
"Over charge for what your tech did"
christine M.
oklahoma city, oklahoma
gus G.
oklahoma city, oklahoma
mary drywater D.
norman, oklahoma
"Tech was very knowledgeable about the problem and fix it in no time. He also provided info to me."
janice S.
norman, oklahoma
"Customer service was excellent thanks to Clayvin Jones !"
edward B.
edmond, oklahoma
"The technician was all around professional. He was knowledgeable and provided great answers to my questions."
donna M.
norman, oklahoma
rita Y.
moore, oklahoma
samuel M.
del city, oklahoma
"You guys were prompt friendly and efficient"
stephen H.
norman, oklahoma
"Excellent technician and service"
paul M.
choctaw, oklahoma
"Knowledge of technician."
ms adams A.
norman, oklahoma
"It was a late evening service call (around 10:15pm) and Ethan was very courteous, friendly and quickly found the problem, explained it and corrected it."
joseph W.
norman, oklahoma
"Bith were very punctual and knowledgeable about my questions I had asked."
debra C.
norman, oklahoma
nancy M.
moore, oklahoma
"They did a good job."
lisa D.
norman, oklahoma
"The service guy failed to ask for my teacher i.d. I was at work at the time and my husband was home. All I would have had to do was take a picture of it and send it. We were charged the 99 fee that I was told we would not be charged. I later sent an email with a copy if my i.d. knowing that they had my the check my husband wrote in hopes that it would be voided and we would have written a new check or paid with our cars in person."
ethelyn C.
moore, oklahoma
"The gentlemen was very helpful in solving my thermostat problem"
gilles N.
norman, oklahoma
fidelity cor C.
tinker air force base, oklahoma
"Aaron Arwood arrived quickly for an emergency call and was able to resolve the issue within an hour. This allowed our facility to keep our training center online without loss of training."
ralph M.
oklahoma city, oklahoma
"Clint was great in all areas"
marti H.
noble, oklahoma
"Preston is exceptional with excellent customer service and expertise. I even love his personality!"
gary B.
oklahoma city, oklahoma
"Honest and very detailed."
allyson P.
oklahoma city, oklahoma
"I was very satisfied with the service provided by Gordon's Service Experts because Ethan and Brad were not only able to fix the problem that I had but they also took the time out to check areas that any other technician would not check and they were able to give me their professional advice on next steps in fixing potential problems."
fred L.
bethel acres, oklahoma
"We have lived in our home from when it was built in 1991 to the present, your service was the best we have received on our AC/Heating. My wife is on chemotherapy and needed immediate relief from the heat when the blower motor went out. You guys were here with in 2 1/2 hours of the call. and they had to come 25 miles to get here."
jill B.
midwest city, oklahoma
susan T.
oklahoma city, oklahoma
ernest H.
midwest city, oklahoma
"Total overall experience in repair/installation process."
shenena L.
midwest city, oklahoma
"Very nice young man even helped me catch the dog. He checked the unit and changed the filters."
larry H.
norman, oklahoma
"Total lack of communication and follow up. Documents promised by email last Friday. My calls and emails ignored. Still no response by following Tuesday."
mari K.
moore, oklahoma
"The service technician was great. In no way is my review in relation to his service. I think he did all he could do for us and everything was out of his hands. He was a great technician overall. My dissatisfaction had to do with the company itself. I purchased a new system from Gordon's in 2014 and its already went out. I was told the service fee to come out and diagnose the issue was $99, however I was charged $177 for the visit. I find it odd if I sign a 10 yr service contract I can get a unit installed within 2 business days, but unable to get a repair on my unit for weeks or even months due to back order delays. Also, they will register the new unit on my behave this time however, failed to register my last unit or notify me it was my responsibility to register my old unit when it was installed back in 2014 to get an additional 5 yrs of coverage. Super disappointed in the company and its support of the system they installed. Also was told my system didn't match and was most likely a contributing factor to the malfunction issues with my unit. However, the company doesn't' stand behind the fact they are the ones that sold and installed the mis-matched unit."
deidra S.
midwest city, oklahoma
"Ethan was very, kind, thoughtfull, and knowledgeable about plants. On the other hand, the salesman who sold me the heating/air condioning unit did not know what he was talking about. The equipment he sold me was not big enough to regulate the temperature in a 380 sq ft greenhouse. I had 100s+ of plants in the greenhouse (unusual, large, and expensive) During the cold weather in Feb, they all died. Last week I had to have help to move the plants out of the greenhouse because it was 100 degrees in the greenhouse. Ethan was able to get it to wok again."
gary F.
norman, oklahoma
mr cox C.
choctaw, oklahoma
mel B.
norman, oklahoma
"Efficient and thorough service"
richard C.
norman, oklahoma
"I believe the teck's volt was defective since an election could find no electrical problem."
regina R.
oklahoma city, oklahoma
"It was a very hot day and the ac unit is in the attic. I was very sorry that the technician had to go up in that hot attic and fix my ac. But I had had the same problem earlier in the week and thought my ac was fixed but it wasn't. Therefore not a perfect score."
sharon C.
oklahoma city, oklahoma
"Technician never showed"
robert G.
oklahoma city, oklahoma
"The service was done quickly and efficiantly."
melody O.
tuttle, oklahoma
"Everybody was fabulous. We were in an emergency situation and they did everything they could to be accomidating. Friendly, knowledgable, such a pleasant experience."
mr shindler S.
oklahoma city, oklahoma
"Clint did an amazing job looking over everything and getting it all working correctly again."
janet L.
mustang, oklahoma
"Aaron was awesome!"
don S.
moore, oklahoma
"Techs were absolutely great and discovered a gas leak in the furnace and fixed that"
kurt R.
oklahoma city, oklahoma
barbara D.
yukon, oklahoma
"He immediately found the problem."
don A.
oklahoma city, oklahoma
"Technician was very polite and respectful. Great person."
patrice M.
midwest city, oklahoma
vernon C.
norman, oklahoma
"good service, no problems"
david J.
shawnee, oklahoma
claude D.
norman, oklahoma
"I assume the service was done as appropriate."
syrita N.
midwest city, oklahoma
"Aaron Was Very Helpful & Informative. He Helped As Much As He Could & Helped Create A Plan To Get The Rest Of The Plumbing Fixed Whenever I Schedule It. He Is The 1st Plumber In A Long Time That Seemed Really Genuine & Honest"
greg T.
norman, oklahoma
"because i was very satisfied?"
roger C.
oklahoma city, oklahoma
elizabeth T.
oklahoma city, oklahoma
"Everything was quick and professional. I was just bummed the link couldn't be found but am VERY grateful they assisted with my AC needs."
linda P.
norman, oklahoma
bridgette L.
del city, oklahoma
"They were fast, knowledgeable, and the communication was the best! Usually I think of questions and have to wait until theyre done or call to ask but throughout the whole process they told me how it would go step by step and then they executed what they said"
robert J.
midwest city, oklahoma
"Rodney Wes polite and knowledgeable."
jim M.
norman, oklahoma
"Brian was wonderful. He and apprentice Brock arrived and got right to work. They took care of things promptly and were respectful of my home. Brian reported that my AC unit needed a new capacitor, got my permission to replace it, and took care of it. I already knew that change needed to be made so I knew he wasnt shooting straight with me. The entire experience was carried out with professionalism and courtesy. Im very satisfied."
kelly E.
oklahoma city, oklahoma
"My name is not Hon! Stephanie apparently thought it was as she was short and unsympathetic about my needs. My water is no better than before I bought the system. I expect what I was promised at the sale. The term Fuck should not be used with customers more than 10 times in one sentence."
susan H.
choctaw, oklahoma
"I requested an estimate to repair a leak in my American standard evaporator in my attic. The pipe is not clogged and it is an issue with it leaking on one side filling the drip pan. The repair man went in my attic with NO tools and said the unit was not level by using the naked eye. He didnt even have a level.. He wanted to do a make shift repair via jerry rigging it and the sales woman with him was just trying to sell me a new unit for an American standard that typically lasts 20 ish years that she said only lasts 10 years. I just wanted an estimate and to know what was wrong not for the so called repair man to come back with wood planks from a near by construct site for a make shift so called repair. He actually wanted to lift the unit and put wood under it. I told him lets call it a day. I paid $100 for a sales call not a repair call stupidly!! I should receive a full refund for waiting my whole afternoon and arriving almost an hour late l!"
james R.
choctaw, oklahoma
william H.
norman, oklahoma
"Justin informed us thoroughly about the I Wave and we also went on line and researched it."
relax llc L.
oklahoma city, oklahoma
gabe E.
moore, oklahoma
"Great service and responded same day!!"
jerry S.
bethany, oklahoma
"Aaron was great and did a great job."
roger S.
norman, oklahoma
earl Y.
oklahoma city, oklahoma
"very informed."
mr riggs R.
oklahoma city, oklahoma
"Excellent service with a great attitude."
david M.
choctaw, oklahoma
"Fast and clean."
vicki B.
oklahoma city, oklahoma
roswitha A.
norman, oklahoma
"very attentive,very thorough, very pleasant"
pengfei Z.
norman, oklahoma
"Not fully understand how they estimated the repair costs."
terry S.
norman, oklahoma
"We cam home after a long trip to find out that our AC was no longer working. We had a technician here and the AC running again within 2 hours."
kathy K.
norman, oklahoma
clay K.
norman, oklahoma
"A call was made about my UV light not lasting even 18 months and was told that they would have to contact someone higher up and have yet to hear anything from anybody at all"
mary B.
oklahoma city, oklahoma
"Tech was knowledgeable, friendly, early, and completed the work faster than he estimated. He had originally quoted me a price of $450 to do the work but when he was done charged me $245."
bob S.
yukon, oklahoma
ms rathmann R.
midwest city, oklahoma
"The on call person"
herman C.
norman, oklahoma
"Technician believes air conditioning unit is leaking & needs a part. I am confused because unit is working."
eric O.
oklahoma city, oklahoma
"He met all our needs."
george W.
del city, oklahoma
"The tech came out and fixed the problem right away"
nolan S.
oklahoma city, oklahoma
"My new Daikin multi zone mini split was installed 4 days ago and is not working properly"
vic Y.
norman, oklahoma
"Dane has always performed outstanding work for me. In addition, he is prompt, very intelligent and efficient, knowledgeable in his field, and a pleasure to work with. He rates A+++ and is a great representative for Gordon's. I shall request him again the next time I need assistance."
charles C.
mustang, oklahoma
"Your technician did a good job of explaining some questions we had regarding our account. He went the extra mile."
leola C.
oklahoma city, oklahoma
"The technician worked hard to solve the pinching problem with the air duct but it didn't work. Still not getting cool air out of it. This vent was an add on leading to the room in the garage which is the source of the problem. Not sure it can be fixed."
mr hutchinson H.
oklahoma city, oklahoma
"They did a good job, and were very friendly and polite."
cheryl H.
moore, oklahoma
"Everything was fixed but the price seemed high."
sylva E.
mcloud, oklahoma
"Very personable. Took the time to explain what he was going to do."
eddie S.
blanchard, oklahoma
"Calyvin did a real good job on my air condtioner."
linda T.
norman, oklahoma
"Was I over charged"
dina H.
oklahoma city, oklahoma
"Randy came right on time for the appointment. He carefully examined the situation and gave me all the time to discuss my needs as well as my budget. He Answered all my questions and provided me with a solution i am happy about. Further, he acted right away and did the plan the very same day."
kelly R.
moore, oklahoma
"I'm happy with the technician's work to repair my problem, but the first time I called on Monday, the person I spoke to (Sydney) was very rude, talked over me, and didn't offer to help me at all. In fact, she told me I needed to call the manufacturer, Lennox, and that I could call back if the situation wasn't resolved. I tried to explain that Lennox had been sending me emails all night saying I needed to contact Gordon's for service, but she just wouldn't listen to me. She even told me that my problem "wasn't an emergency!" What kind of customer service is that??? The second person I spoke to when I called back was much nicer and put in a request for a technician to come out."
mike G.
norman, oklahoma
mr small S.
midwest city, oklahoma
"They wanted 400.00 to fix a leaky outside faucet and immediately went to 275.00 when we thought it was too high. Got it fixed with a washer"
jim A.
norman, oklahoma
"professional prompt service cordial techs fast competent employees"
larry N.
oklahoma city, oklahoma
donald E.
oklahoma city, oklahoma
"Rodney, took his time and did a thorough job. Other technicians seem to always be in a rush...Really, liked Rodney and feel very confident he did a superb job."
mrs holman H.
oklahoma city, oklahoma
"Have always been satisfied with the customer service"
jerry D.
oklahoma city, oklahoma
"Thorough and complete service. Explaned services perfomed. Offered annual service plan."
patricia C.
choctaw, oklahoma
"The gentleman that came out was wonderful! Explained everything to me so I could understand exactly what was going on. Friendly and did great work"
tom & bonnie L.
choctaw, oklahoma
"Damien services our AC unit and installed an iWave. He was professional, knowledgeable, courteous and thorough. He did a terrific job and we couldn't be more pleased."
beatrice R.
oklahoma city, oklahoma
gaylon hawkins H.
edmond, oklahoma
chris S.
oklahoma city, oklahoma
"He knew what he was doing."
deanna W.
oklahoma city, oklahoma
"Everyone, from Darek and Danny to the Install crews, was respectful and did a great job."
david J.
shawnee, oklahoma
phillip M.
moore, oklahoma
"A newer questions & explained what he was Doing."
richard C.
oklahoma city, oklahoma
"Rodney promptly arrived, he was friendly, kind, respectful, knowledgeable, skillful. He's ability to quickly troubleshoot the issue, that I reported, was impressive."
ginger N.
norman, oklahoma
"Problem solved, but cleanup/completion was not good. Utility lines that were uncovered during digging were left exposed."
caleb M.
midwest city, oklahoma
"Rodney explained and took time to talk over options."
mellisa S.
norman, oklahoma
"Each technician and representative of Gordon's Service Experts was friendly, informative, and timley."
robert F.
norman, oklahoma
"Great service . Tech was very knowlegable ."
cynthia P.
norman, oklahoma
"Bryan was very nice and explained everything he did and what he found No problems (sending this second survey my computer may have messed up sorry)"
dennis M.
moore, oklahoma
"I finally had our wall fixed"
parry N.
oklahoma city, oklahoma
mat J.
jones, oklahoma
"Technician was knowledgeable and informative."
mr scheck S.
oklahoma city, oklahoma
brianne B.
tuttle, oklahoma
"Tech saw how dirty our outside unit and sprayed it down for us. Neighbor has a cottonwood and we did realize how horribly covered in it that it was."
jerry C.
oklahoma city, oklahoma
"Clifton was very professional and knowledgeable about the AC repair. He done a fantastic job and i really feel as though he provided the very best service at a very fair price."
don W.
norman, oklahoma
"Technicians were on time, friendly and immediately carried out maintenance on the air conditioning unit."
glenn M.
oklahoma city, oklahoma
"Great service"
darryl D.
oklahoma city, oklahoma
"Still running a dehumidifier in the garage to keep the humidity down in our house. And when the A/C is running, its noisy."
jim C.
moore, oklahoma
"Josh Fixed the problem that was the root cause of the issue."
randal C.
oklahoma city, oklahoma
"They Showed Up a Day Early Witch was Very Good . They had Me some cold Air in about 5 Hours. I Have Lived here for 8 yrs and the A/C has Never worked This Good when it was Working."
vander O.
oklahoma city, oklahoma
anthony M.
oklahoma city, oklahoma
karen K.
oklahoma city, oklahoma
"Chris and his helper I can't think of the other guys name they left pipe from old unit sticking out of brick on the eastside where the unit was replaced. I feel like they could have cut pipe even with brick and sealed end."
david P.
oklahoma city, oklahoma
"Making appointment was easy, Techs arrived in scheduled time frame. Very polite and knowledgeable and explained everything very well including benefits of signing up for a service plan and the discounts I was eligible for. Excellent service and it was done in a timely manner."
billy R.
oklahoma city, oklahoma
orvis M.
newcastle, oklahoma
esther M.
moore, oklahoma
"Brad was very good and he was careful to put everything back just as it had been when he arrived. Closing doors and making the locks were put on as they had been when he arrived. He was also very quick with his work and explained it to my understanding and satisfaction."
dan C.
edmond, oklahoma
"Great service"
sharlene K.
norman, oklahoma
m/m kowals K.
edmond, oklahoma
jean R.
oklahoma city, oklahoma
karen B.
norman, oklahoma
"Technician was courteous and and serviced my AC in a timely manner."
marisha G.
oklahoma city, oklahoma
"He was extremely polite, quick, thorough and was not pushy when it came to our service contract and getting us to renew."
robert S.
edmond, oklahoma
steve H.
bethany, oklahoma
"Thorough inspection and cleaning of my AC System. Investigated other concerns that I had with my system."
russell D.
choctaw, oklahoma
"The technician rehung the duct work in the attic and adjusted the control panel on the blower unit; however, he did not conduct a comprehensive air flow of the entire house. The technician believed adjusting the blower unit would mediate our excess humidity problem. The problem still persists. The technician was supposed to call us back on 21 Jun 2021, to check on the adjustments but we haven't heard from the company."
matt B.
oklahoma city, oklahoma
"Friendly and knowledgeable."
lorretta J.
oklahoma city, oklahoma
linda B.
oklahoma city, oklahoma
"He fulfilled my expectations of getting the work done."
marvin H.
oklahoma city, oklahoma
"Aaron is very experienced and efficient. My job was done perfectly the first time."
russell M.
norman, oklahoma
"Clayton knew what was needed and he did it."
hal J.
oklahoma city, oklahoma
"Ease of scheduling,tech. was prompt,took care of my concerns."
mrs stewart S.
the village, oklahoma
"The first tech almost ruined our air conditioner, charged us for freon we didn't need, wired the unit back wrong, put the equipment on wrong which was sending cold air into our garage. Frankly, I am still nervous that he caused damage to our machine. Also, the tune up that almost ruined our ac took 3 hours, followed by another few hours for the next guy to repair the issues. We were refunded for the freon the first guy said we needed but actually didn't but I think we should have been refunded the entire amount for the huge hassle. The second guy had to cool off the machine because it was fixing to burn up from the first guy. Scheduling was also messed up with the first appt. We had been very happy with this company until this issue. The second guy did a great job but I'm still weary our ac was permanently damaged."
mr lemonds L.
choctaw, oklahoma
"Clinton was very thorough in checking out our AC unit, finding the problem and resolved it. He then continued to monitor it until it reached the temperature it was set for. Everything has operated very well since his visit."
m/m cleveland C.
norman, oklahoma
richard R.
spencer, oklahoma
"He was telling me what he was going to do and very informative.."
tom O.
midwest city, oklahoma
"Thorough and good listeners. Pleasant men to visit with. Extremely considerate of my wishes"
jed S.
belle fourche , south dakota
"I was told I would get a call before any work was done. Never happened. Then I get a call out of the blue saying I owed $495 for work that was done that I DID NOT authorize. I used to work in the plumbing industry I comprehend what is going on. He said he installed PVC parts and not even chrome for that price. He was supposedly there for 4 hours. He had to run get parts bc they didnt have them. Well he knew what he was coming to do so why is it my fault that he forgot the parts? Also he said there was a one year warranty but he forgot to put it on the receipt. Then he told me his name was Sam and employee # was 69. I do not believe that for a second. Between myself and my partners we own 12 duplexes in OKC and the surrounding areas and I promise you I will never use this company again."
mr lehman L.
edmond, oklahoma
"I thought the service was good."
bob L.
moore, oklahoma
robert P.
blanchard, oklahoma
"The servicemen were prompt, competent and friendly"
carolyn W.
norman, oklahoma
pamela R.
harrah, oklahoma
"He was thorough checked the entire unit, both in the attic, outside, and the return vents. He also cleaned around the attic and outside units, explained the conition of the air conditioner, asked questions about the temps in the house and provided alternatives."
david K.
norman, oklahoma