joe C. the village, oklahoma March 20, 2023 "Pat failed to tell me that he upgraded my system from 1.5 ton to a 2 ton. I became aware of it when I saw the financial loan information. Also, Pat told me that I would be given a smart thermostat. I was not. After reviewing the information concerning the smart thermostat, I would not want it. Pat failed to tell me that it came with a monthly maintenance fee. Pat's phone # should be BR549. He would be a great used car salesman."
valencia H. midwest city, oklahoma March 19, 2023 "always on time, courteous, keeps our unit working efficiently"
eric T. harrah, oklahoma March 17, 2023 "Your techs do good work, just dont like it when you send a salesman with them"
donna T. norman, oklahoma March 16, 2023 "Pat and Jennifer were very professional and informative. A pleasant experience"
mr bergman B. mcloud, oklahoma March 15, 2023 "Well mannered Looked and acted professionally Always call to lkeep me informed of problems a head of time."
mr cox C. edmond, oklahoma March 15, 2023 "Prompt, friendly service. Techs were thorough and professional."
mr thompson T. moore, oklahoma March 15, 2023 "We have been using Gordon's service Experts for over 30 years...not likely to change from a great service."
sheryl A. oklahoma city, oklahoma March 15, 2023 "I have never had any problems working with Gordon's when I needed help."
james R. norman, oklahoma March 14, 2023 "They provide a quality service and I have had no issue with my unit since it was installed."
kevin R. newcastle, oklahoma March 14, 2023 "I have always trusted Service Experts regarding my HVAC needs. Micah was great a true professional. Top notch company."
james J. midwest city, oklahoma March 13, 2023 "The technician seemed knowledgeable, but I couldn't help feeling like he was trying to sell me parts off of his truck. In the future I will request that the technician show me the readings that were out of "tolerance"."
lisa M. oklahoma city, oklahoma March 13, 2023 "Steven, the service tech, was very responsive, courteous, and knowledgeable. He did a great job tracking down the problem and fixing it."
virginia B. oklahoma city, oklahoma March 12, 2023 "Because Calvin was the Technician. Calvin is very thorough and honest in his findings."
lee W. oklahoma city, oklahoma March 12, 2023 "Michael and Colton are fantastic representatives of Gordon's for customer service, knowledge, and satisfaction."
stephanie R. oklahoma city, oklahoma March 11, 2023 "The technician took her time and found the answer to the problem."
kenyon B. oklahoma city, oklahoma March 11, 2023 "On time. Cleaned up area after work. Paid same price they quoted"
judy B. midwest city, oklahoma March 10, 2023 "They were very friendly, and they checked everything out,and explained everything they were doing."
tiffanie E. norman, oklahoma March 09, 2023 "The tech (Ken?) who came out both times was on time and completely professional, even after I asked him the same questions I know he answered before about my equipment. He was also very friendly and patient."
arthene P. oklahoma city, oklahoma March 08, 2023 "I worked for Gordon's Specialty in the 1950ies and knew Gordon Morain well. The current company does not reflect the way he did business. So if you are going to use his name, then you should practice how he did business."
donald E. oklahoma city, oklahoma March 08, 2023 "You installed my equipment and do a marvelous job maintaining it....."
ronnie T. yukon, oklahoma March 08, 2023 "Great customer service and always quick to arrive if a problem occurs."
faye E. oklahoma city, oklahoma March 07, 2023 "The technicians are always polite, helpful and do a good job."
donna H. oklahoma city, oklahoma March 07, 2023 "I appreciate techs like Julio he was on time, actually early. He checked the A/c unit asked if I had any concerns or questions. He went over other services the Service Experts have . I like that he was professional. friendly and did not pressure me to buy something I can't afford. You have a gem in tech's like Julio."
robert B. oklahoma city, oklahoma March 07, 2023 "Because of the technology that came out. His name is Micah"
linda F. norman, oklahoma March 07, 2023 "Y'all have always been so helpful to show me what you are doing. Also help me understand."
john R. oklahoma city, oklahoma March 07, 2023 "Dependable and helps with ideas and solutions on our system."
charles V. norman, oklahoma March 06, 2023 "Well known name in the community that does exemplary work."
shawnalee D. edmond, oklahoma March 05, 2023 "Everything they did was with me in mind, and they were quick and professional and theyre a pleasure to deal with."
donna T. norman, oklahoma March 05, 2023 "Pat and Jennifer were a great team. I got a lot of important information and they were just a pleasure to work with."
terrea P. mustang, oklahoma March 05, 2023 "They are very professional, and they provide prompt service. This is very appreciated."
stephen H. norman, oklahoma March 04, 2023 "Great Service through the years. Ive been a customer for about 35 years."
mr reim R. norman, oklahoma March 03, 2023 "Nick was very professional, very attentive and polite + plus got the job done right. We'd like him to come to our place anytime we need service!"
m/m kowals K. edmond, oklahoma March 03, 2023 "The tech Ethan was very knowledgeable and helpful in quickly repairing the condenser unit. Pat (Sales) was also very helpful in answering questions."
joy F. oklahoma city, oklahoma March 03, 2023 "The young lady was very knowlegeble The young lady was very knowlegable and polite and worked steadily."
ms dickerson D. oklahoma city, oklahoma March 03, 2023 "They are always efficient and sometimes, very seldom, when a call back is necessary - they respond same day and fix the problem."
carolyn G. oklahoma city, oklahoma March 03, 2023 "They left the power for the furnace off and the house was very cold the next morning."
john M. oklahoma city, oklahoma March 02, 2023 "You used to do a good job over the years, but recent annual checkups have had minor problems, and today's was incomplete and unsatisfactory."
terry W. moore, oklahoma March 02, 2023 "Micah was very thorough and answered all my questions did a very good job of pre-maintenance."
victoria P. oklahoma city, oklahoma March 02, 2023 "Good service, Jennifer took her time and got the maintenance done properly."
toni J. oklahoma city, oklahoma February 28, 2023 "When the man arrived he said I dont know why they sent me out we dont work on wells. He then said he could check the pressure tank. He told me a part was bad. I went and got the part and that wasnt the problem at all. I had to call a well service to check it. I feel I paid a service call for nothing"
ben M. moore, oklahoma February 27, 2023 "Wonderful service with a friendly and knowledgeable staff."
susan C. oklahoma city, oklahoma February 27, 2023 "Always so quick to assist me. Kind service reps and very helpful!"
bruce H. oklahoma city, oklahoma February 26, 2023 "Have already recommended Gordon to several friends and family members. Am impressed for the professionalism by your entire staff."
bill A. oklahoma city, oklahoma February 25, 2023 "Have used the company for many years with no problems."
ray H. yukon, oklahoma February 25, 2023 "Experienced technicians. Lead plumbers like Chris Ebert clearly have expertise and knowledge to correctly assess problems and correct them."
craig S. oklahoma city, oklahoma February 24, 2023 "Very good perseverance and a quality job from beginning to end."
stephanie R. oklahoma city, oklahoma February 24, 2023 "Not following through with a promise of getting a refund will never be forgotten, $350.00 is a lot."
jonathan D. oklahoma city, oklahoma February 24, 2023 "Service has been good, but as I have the advantage plan, I haven't had to deal with any issues related to service or parts."
robert sr S. choctaw, oklahoma February 23, 2023 "The technician was very personable, knowledgeable and made sure that he had taken care of any concerns I may have had."
edward C. norman, oklahoma February 23, 2023 "Tech said that it was installed incorrectly and it would be fixed the next week and no one has returned."
ms creek C. moore, oklahoma February 21, 2023 "I am very respectful. I also got the job done in a timely manner."
sharon D. oklahoma city, oklahoma February 20, 2023 "Stephen was very polite and helpful with our problem."
thomas B. edmond, oklahoma February 20, 2023 "Always dependable, honest and take time to go over your system(s) with you"
tracy H. oklahoma city, oklahoma February 19, 2023 "I called a plumber to find a leak who didnt find it after charging me $150 service call."
edward M. norman, oklahoma February 19, 2023 "We have used Gordon's since 1988, when we purchased our home. We have been happy every time we called."
cesar C. choctaw, oklahoma February 17, 2023 "Technician explained repair required and process to correct."
ms creek C. moore, oklahoma February 17, 2023 "I've been with you for many years and I have always gotten good service."
kurt R. oklahoma city, oklahoma February 16, 2023 "Very satisfied with them... have used them for over 30 years"
shenena L. midwest city, oklahoma February 15, 2023 "Technician Damien very thorough and explained his inspection finds, polite and friendly."
ron C. norman, oklahoma February 15, 2023 "Calvin was courteous and friendly. Informed me that there were no problems with my system when he finished his work."
patricia D. moore, oklahoma February 15, 2023 "The tech did a really great job and was friendly and informative"
patsy F. oklahoma city, oklahoma February 14, 2023 "Gordon's lost trust as they put in a new HVAC less than a year ago & are telling me now that I have to spend an additional $22,000 more b/c my ducts are bad. Seems they would've included this I'm the job last year and done the job correctly one time. Completely lost faith in the company."
cathy D. shawnee, oklahoma February 14, 2023 "They did what they said they would do. Came Friday night got it working provided great service"
pamela B. oklahoma city, oklahoma February 13, 2023 "From the scheduler to the technicians, the customer service at Gordon's is exemplary. I have never had an unkind conversation, explanation, or interaction with a Gordon's employee!"
paul J. midwest city, oklahoma February 13, 2023 "No one service is perfect. You folks are Great tho."
johnny G. midwest city, oklahoma February 12, 2023 "Micah is a professional technician making a difference at Gordons Heating, AC, and Plumbing. An accomplished HVAC specialist with in-depth knowledge, understanding, and experience. Hes a customer-oriented expert who ensured we received the best service possible. I appreciated his explanation on air filtration and in providing me pictures showing the condition of the unit blower. He offered advice on the most efficient use of the air filtration system. Additionally, he inspected the outside coil and compressor unit and properly installed several noise isolators on the external cabinetGreat Jobplease recognize Micah for his outstanding performance. I value his work and enthusiasm. Johnny Guzman"
jimmie T. midwest city, oklahoma February 11, 2023 "The technicians (Devin and Damien) are very qualified to take care of our heat/air. They are professional and courteous and they clean up after they are finished doing their work."
monica G. edmond, oklahoma February 11, 2023 "Calvin came in and looked all around to see the problem and I believe he found it."
anita C. oklahoma city, oklahoma February 11, 2023 "EXCELLENT SERVICE ORIENTED MEN - REQUESTED THE MAN THAT INSTALLED THE HOT WATER TANK"
nancy Y. oklahoma city, oklahoma February 09, 2023 "The plumbers spent a lot of time trying to solve my plumbing problem. They were very informative about ways to try and solve my problem."
patti D. norman, oklahoma February 09, 2023 "This is twice that I have used Gordons and felt I got the hard-sell that I should not only purchase a heater, plus an AC to match plus buy the protection plan and two servicemen had competing levels of carbon monoxide detectors and one said a number and other other said, yeah, but I got an even higher number. Plenty of scare tactics and your companys estimate was much higher than 2 others I received."
patsy F. oklahoma city, oklahoma February 09, 2023 "Spent $14k+ last yr on new HVAC unit. Now that we're selling the house, we learn the ducts are failing. Rec'd $22k+ quote to fix the ducts & replace the unit. Learned today that ducts weren't addressed during previous sell b/c no verbal indicator required it & cheapest solution at time was only offered b/c we stated we were selling the house. I feel like you've taken advantage of us b/c now that we're selling the house, we're out in a position of spending almost twice as much for ANOTHER new unit to address a problem that wasn't addressed previously."
pamela J. blanchard, oklahoma February 09, 2023 "Since this survey doesn't tell me the name of the tech that this survey applies to I will state that both Alex and Clint were very kind, professional, and courteous."
sherrie A. norman, oklahoma February 08, 2023 "Had issues after installation that should have been handled then."
mr jaros J. oklahoma city, oklahoma February 07, 2023 "Took time to explain the issue and how to prevent it from happening again. Cale and Ethan were very helpful on telling me what to look for if issue happens again."
pamela J. blanchard, oklahoma February 07, 2023 "Tech was knowledgeable, kind, considerate and answered all my questions."
susan R. edmond, oklahoma February 07, 2023 "Very informed tech..Told me about other services but was not pushy which I appreciate"
darryl S. moore, oklahoma February 06, 2023 "Filled out a questionnaire online already but continue to get reminders on filling out the same survey."
karen M. oklahoma city, oklahoma February 05, 2023 "Really liked the guys that came out to give me an estimate, they seemed very knowledgeable; however, their estimate was $18,000 below one of my estimates and 10,000 below the other one so Im very concerned that they may have missed something. I emailed customer service but no one ever responded."
ron R. norman, oklahoma February 04, 2023 "Service men arrived within the alotted time frame and provided the required services."
donald smith S. norman, oklahoma February 03, 2023 "Mr. Russell knew what he was doing. I felt could have done better at leveling concrete and clean up.Cost I thould was a little high. Over all he did good work"
dr ritchey R. norman, oklahoma February 02, 2023 "I've been a customer for over 50 years and friends with the Morain family. They've taken good care of us. No complaints"
elijah P. bethany, oklahoma January 31, 2023 "They looked at my thermostat & it never turned back on again"
fred S. norman, oklahoma January 31, 2023 "Individuals who arrive are courteous, receptive to questions, and appear to be knowlegeable about the task at hand."
glen C. tuttle, oklahoma January 31, 2023 "We have been very pleased with your service over all but this last year, there were no maintenance calls all year and then at the end of the year we have two within about 3 months. I prefer to have them more spread out."
robert J. midwest city, oklahoma January 30, 2023 "In my experience with all Service Expert employees the service has always been first rate. Knowledgeable, polite and very courteous. Eat ham and Michael worked extremely hard on a difficult project. Did no stop until finished. They were on job for nearly 10 hours. I called their supervisor to let him know how they did. Job well done."
sandy L. oklahoma city, oklahoma January 28, 2023 "Great service. The technician identified and fixed my issue quickly."
rebecca C. oklahoma city, oklahoma January 26, 2023 "I had so many issues and at least half a dozen service calls within two weeks."
david M. choctaw, oklahoma January 26, 2023 "They did not get the job done because it was the wrong part. So hopefully trip number 3 will be next week when the part comes in."
brian S. yukon, oklahoma January 25, 2023 "I was promised $1K check when I purchased the unit and as of today it still has not been received. Ive been given nothing but excuses, so in my opinion thats not how you do business with people."
bob L. norman, oklahoma January 25, 2023 "You provide excellent service. your people are knowledgeable, professional and polite."
steve M. oklahoma city, oklahoma January 25, 2023 "Quick and profesional response. Didn't just automatically assume what the problem was, checked everything."
ms crawford C. edmond, oklahoma January 23, 2023 "Representatives are always knowledgeable and efficient. They are also friendly and pleasant to work with."
margaret S. oklahoma city, oklahoma January 23, 2023 "Your plumber fixed the CSST line that was leaking gas into the attic. He was a very efficient & polite young man. The home inspector was pleased with the repair & so was ONG."
mark N. norman, oklahoma January 23, 2023 "Courteous office staff, office & technician adjusted our time as requested. We trust yr work after years of experience. Zavion very polite, thorough, took time to explain & answer our questions."
paul H. moore, oklahoma January 21, 2023 "He was on time and completed the task in a timely manner. Cleaned up after himself and was upfront and accurate with the cost."
cordia L. oklahoma city, oklahoma January 20, 2023 "Technicians are courteous, professional & do a very good job. They take care of the customer & fix any problem caused by their work. They arrive on time."
carolyn F. moore, oklahoma January 20, 2023 "Friendly, fast and truthful about my problem. It is always so nice to meet people that are kind, efficient and knowledgeable."
bruce H. oklahoma city, oklahoma January 19, 2023 "Thought Tyler was one of the best Techs we have had in our home. Very knowledgeable and willing to spend time with us and answer questions."
danielle T. norman, oklahoma January 18, 2023 "Answered the call promptly, came out the next day within time frame, polite and good job."
johna M. lexington, oklahoma January 18, 2023 "Always kind and courteous. Very knowledgeable about what is going on with my unit. And I appreciate the honesty."
susan W. oklahoma city, oklahoma January 17, 2023 "Ashlie was very knowledgeable and fixed the problem."
mike M. oklahoma city, oklahoma January 15, 2023 "#1, Prompt response to my emergency! My previous plumber kept stringing me along for almost 2 days and showed up an hour after your tech did. Next, Jonathan kept trying even when what he was doing wasnt working. Warning every step of the way about the possible increased costs if he had to do something more. I liked that."
linda P. norman, oklahoma January 15, 2023 "Excellent technicians who are always polite and knowledgeable."
larry S. norman, oklahoma January 13, 2023 "Our technician was AWESOME! He went way beyond his duties and was extremely friendly!"
john S. oklahoma city, oklahoma January 12, 2023 "Serviceman was only here a very short time. I don't see how he could have checked anything because the last guy we had out here took over an hour and this guy was only here about 10 minutes. He even said the filters were good but he only checked one."
duke H. guthrie, oklahoma January 12, 2023 "They were able to get there quickly and to get the job done quickly"
ron F. okc, oklahoma January 11, 2023 "They came out right away when no one else would. I have a contract with Airco and they wouldnt come out."
steve A. yukon, oklahoma January 10, 2023 "Service tech very knowledgeable and very easy to talk with about plumbing"
randy K. edmond, oklahoma January 10, 2023 "Since your tech, accompanied by a salesman twice told me I needed a new unit. I had 2 other reputable dealers come out, both reported my unit is fine and has no pressure issues."
kimberly P. oklahoma city, oklahoma January 09, 2023 "Everyone I've worked with at Gordon's is professional and courteous. I've never had a bad encounter with anyone. For that I will always recommend them to anyone that needs their services."
allen M. oklahoma city, oklahoma January 09, 2023 "I found the information I received and the honesty of the technician to be above what I expected. I was kept informed at all times and all my questions were p"
mr riggs R. oklahoma city, oklahoma January 08, 2023 "Excellent service, Eric Troxel presented your company in a professional manor....."
jarod T. edmond, oklahoma January 08, 2023 "Great service. Very professional. Eric is very knowledgeable and respectful."
stephanie R. moore, oklahoma January 06, 2023 "The technicians were awesome, but the person who initially sold the policy to us did not give accurate information."
meredith H. oklahoma city, oklahoma January 06, 2023 ""Expert" did not enter crawl space or attic to determine that there was a leak. He simply diagnosed the condensation in my utility closet as a product of lack of ventilation for the water heater. Once I noticed additional symptoms I called the "Expert" to address my concerns. He informed me that he would contact dispatch to get someone to my house. I waited three hours without receiving an update so I called the main office. Spoke to Nicole who informed me that no ticket had been created. I asked her to book the next available slot. Then I was able to contact a different plumbing company who has taken care of the problem by properly diagnosing it after examining the entire area. 10/10 would not recommend this company. Called today, 1/6, to request that my $99.00 service charge be refunded since the diagnosis that I received was not only incorrect, but negligent as the entire area of concern was not inspected. Nicole told me that she would submit my request to the billing department so I am awaiting further contact in the hopes that I will be refunded for this inferior service."
clete D. okalahoma city, oklahoma January 03, 2023 "We were without heat and was disapointed in no one being able to come out on the ssme. day we called. We thought 24/7 meant service the same day."
susan L. oklahoma city, oklahoma January 02, 2023 "The plumber, Ethan said the tub and toilet lines were cleared, but the tenant took a shower the next day and said the tub took a long time to empty. I called the company the day after the tenant texted me about it, which was a couple of weeks later and the lady wanted to charge me again which I find unfair. I don't see how roots can grow back in a day or two in the dead of winter. The toilet is flushing intermttingly now and the tub doesn't empty at all. I have tried to reach the plumbing supervisor numerous times and we haven't connected yet. Also, I gave Ethan a check on Dec 7 for $200 and the next day my credit card was charged $200 so I was double billed I called the lady in billig and they left her a message to call me. She never called. I also feel that the second appointment on Dec 8 was overpriced at $1375. I am very upset about alll of this!"
andy T. choctaw, oklahoma January 02, 2023 "it was a rough start, showed before appt time, not here, then came later, misdiagnosed problem, different tech came out days later, found problem, original tech came out next day with correct part and got it going. 550 dollars later I have heat"
laura W. mcloud, oklahoma January 02, 2023 "I called due to my water heater. Chris checked it out and gave his recommendations. We were able to wait until after the cold snap and I appreciated it wasn't turned into an emergency unnecessarily. Very happy with my technician Chris!"
tiffany S. yukon, oklahoma January 01, 2023 "Detailed, thorough, on time, affordable, knowledgeable, overall fantastic"
saundra S. oklahoma city, oklahoma December 31, 2022 "Employees are always professional and friendly."
brian G. tecumseh, oklahoma December 31, 2022 "The cleaner came over and freaked out my roommates and scared them saying that the machine was giving off carbon monoxide which would kill their child. We have a carbon monoxide detector as well as other things. We test regularly and everything was in perfect range with a zero showing no bad emissions."
ms lou ryan R. oklahoma city, oklahoma December 30, 2022 "Very polite and professional service. He explained everything and went over everything in detail. Perfect experience."
ms iselin I. norman, oklahoma December 30, 2022 "I really appreciated your recent visit to turn my furnace back on when it was so cold outside, and I liked that you did not charge me for it!"
shelia M. oklahoma city, oklahoma December 29, 2022 "Nice service agents and customer service agents"
keziah F. oklahoma city, oklahoma December 28, 2022 "Im not sure if I would recommend Gordons Service Experts to anyone bc when we called for maintenance we were told we would have a call within a couple hours. That didnt happen so we called back. We were given many apologies and told that we would be one of the first calls in the morning. That did not happen. After four more calls to get ANY information, we were told we should be happy that they got to us within 24 hours. This is unacceptable for customer service!"
stephanie T. oklahoma city, oklahoma December 28, 2022 "Our pipe burst after hours, but I was able to book an appointment through the internet for first thing the next morning, and it was honored. The plumber showed up on time, was very helpful and competent, and did an excellent for a good price."