Gordon's Service Experts Reviews

"Archie and his team did a great job replacing our 27 year old duct work in the attic. He was very professional and updated us on the progress of the job. They were here from 8:30 am till 9:30 pm and other than going to get the supplies, worked constantly in order to finish the job in one day. They did a great job and we were very pleased with Pat Kite, Garrison and Archie and his team.."

"Same as always, great techs, great work and very considerate of your home."

"great service!"

"Was mid-afternoon before arrival."

"Very Professional"

"The two gentlemen were very helpful and informative"

"I was told the tech would be here between 12 and 4pm. At 4 pm I had not heard from anyone. I was getting ready to call and the tech called and said he was in Norman, would I like to reschedule. I had waited all afternoon for Gordon's, so no I would not like to reschedule. After he got here he said his notes did not tell him we had 2 units. Even though Gordon's has been to our house at least 4 times, and I was paying for 2 units!! I have never had any complaints regarding Gordon's service b4 now, you have always been on time and sent pleasant techs to service our units. In the past if the tech was running late I would get a call from the office, telling me the status of his arrival. Not sure what has happened that they dropped the ball on staying in touch with the timeline they would arrive."

"Guys were very professional and nice"

"Justin was very thorough and professional. He explained everything he did and how my equipment performed on all of his tests. His recommendations for new carbon monoxide and smoke detectors was good to know since all of our detectors are 13 years old. We will follow through on that. Had a minor glitch after he left which he came back the following day and promptly fixed for us."

"Explained everything in detail to me."

"He was helpful and efficient"

"Friendly and experienced"

"Damien was amazing!"

"Our tech, Mr Reeves is excellent!"

"Javier and Tyler were great! Very thorough. Worked hard and cleaned up after themselves. Very nice and courteous."

"The tech was great"

"Prompt and on time. Very courteous and polite."

"Fast response (less than 24 hours), friendly and comprehensive service."

"prompt pleasant professional"

"Jose was very professional, knowledgeable, and informative."

"Calvin Welch knew what he was doing and did a great job. Please send him the next time we need service"

"Damien is an excellent technician. He not does the work at a high level, he takes ti e to ensure that the customer is satisfied."

"Dillon was very nice and considerate. He knew what he was doing and got the right part to fix our air conditioner."

"Devin and Peyton provided very good service when they finally arrived, but the communication to us that they were running 2 hours late did not happen from them or from Gordons."

"José is awesome!"

"Did not fix the problem. Basically rest the unit and left."

"They were very polite and professional."

"Ashli did a great job. She even cleaned the laundry room afterwards."

"Took time to explain what he was doing"

"Damien is professional, experienced & very personable. Once Damien has finished his maintenance routine he does a thorough job explaining what he did & giving his recommendations on what I might consider with ther next maintenance check up."

"Very efficient and professional"

"Preston was on time and very quick in replacing the parts in our shower."

"He was on time, professional, and did an outstanding job."

"Because your repair did not hold and it is leaking again!!!"

"Jose was one of the best technicians we have had service our HVAC. He was very knowledgeable."

"damien knew his prouct and explained what he was testing and why including results of test."

"Ashli was very professional and quick to explain in detail of the concerns she had with the potential issues."

"The girl you guys sent out was helpful and very professional."

"Very friendly and knowledgeable technician. Peyton explained everything in a way I could understand."

"Ashli is a keeper, she not only stack the salt for my water softener. She put salt in the softener that I couldn't because of Rotater Cuff surgery."

"Ben arrived right on time. Actually there was a 4 hour window (12-4) and he arrived at noon, which I, greatly, appreciated! He was there to offer quotes for possible replacement of my HVAC system. He made a thorough review of my present system and house in general before he began. I found him very knowledgeable, personable and very patient with all my questions. I only gave a rating of 5 because no service to equipment was actually provided and I didn't see a N/A rating on those type of questions."

"Ashli very capable, friendly, and knowledgeable"

"Dillon was so nice and told me each thing he was doing. I'm sure he will go far in is career."

"Very professional and informative"

"Chris did a great job fixing my gas leak in the attic! He had to go a ways to get the right part - but he took care of it efficiently!"

"Calvin new exactly what he was doing he was very customer friendly"

"Dillon was friendly, professional, and explained everything very well."

"Quick and wonderful job!"

"I never give a 10"

"Everything was great but I would have preferred that the faucets were opened after the service so the air could escape the pipes."

"We really liked our technician, Jose."

"arrived on time. very nice. friendly. quick and knowledgeable."

"He took the time to explain everything to me on the questions that I asked. He was very courteous. His assistant Chaze was helpful also."

"Did a great job."

"Dylan is the best! He is prompt, professional and very personable. He educates on issues but does not pressure just offers options"

"Friendly, quick and expert"

"Friendly, respectful"

"Very courteous and informative and always show up when they say they are"

"Appeared to know what they were doing."

"He did as well as last year, inspected both air conditioner as well as the heating system."

"Both Pat and Garrison were very nice and knowledgeable and answered all my questions. Both had suggestions to make our units preform better and last longer."

"On time Turned off lights and closed doors when finished Left no messes Thorough"

"Damian was professional and knowledgeable about what he was doing and let me know what he was going to do."

"Thought the overall total was high."

"Ethan gave several options to remediate the issue and listened to my concerns."

"Always on time, courteous and very respectful of the surroundings!"

"they did a good job"

"knew what he was doing."

"Treble was very personable"

"Overall, a good experience"

"On time and professional."

"Our service expert was awesome. Efficient, friendly, courteous!"

"good customer service"

"Had a great walk through with the technician. Just waiting on the quote for the work requested so that we can start the repairs."

"Dylan was very knowledgeable and interested in my concerns"

"Dillon was very professional and thorough"

"Treble was polite and efficient. He was able to come early, which was helpful."

"Fast response to a failed hot water tank. Ashli was informative and discussed repair options including the Advantage Plan"

"We were told alot of things in the sales process that werent true or didnt happen, I was told they were going to pour a bigger concrete pad for the outside unit, that didnt happen, I was told we would have a 5 inch filter on the bottom of the unit, that didnt happen, I was told I would get a WiFi thermostat, they did not install one and I had to call and email to get one installed, that process itself was clunky and the person that helped me on the phone was rude, the installer said they couldnt do the 5 inch filter because the air handler was too tall, I get that, he said he would bring back another 20x20 filter to replace the one in the return that was already there, I still havent seen that, also have heard no communication about when it will be brought out, he told me he would get one and bring it back, is it on me to put one in?"

"I got a call from the company to schedule my appointment I mention to them that my hot water heater hadnt been serviced. They scheduled that service and canceled the heat and air service."

"Thought filters were to be changed but they were not"

"She's professional, analyzes the issues and corrected the problem and explained what she did in terms my wife and I could understand."

"Devin and another technician (can't remember his name) were great to talk to....very professional and informative. I was expecting to purchase a new A/C system but they found the issue and corrected in an expedited manner. I wound up with a repaired A/C unit along with a service plan for future maintenance. Great service and I'll recommend Gordon's to my friends....thanks!"

"Technician did good job inspecting system and informing me of future potential problems, but I was disappointed that such an expensive part had to be replaced at no discount for being an Advantage member."

"You guys did absolutely nothing but look the system over then try to sale me on actual service at an outrageous rate"

"Treble seemed extremely conscious about his Job. Made appropriate recommendations"

"Very courteous, and knowledgeable"

"Polite, thorough, on time"

"Garrison was completely professional. Explained everything he had done and went above and beyond to make sure our unit was working properly"

"Delivered salt for the water softener,,,nice friendly guys."

"The i waive was not installed properly by a technician who was not properly trained. He also made false representations as to the function of the device."

"great job technician very personable and friendly"

"Micah, Met us with a smile and immediately to charge of the service call knownung exactly what to do and what he was there for. He was able to communicate well with me and answered all my questions adequately."

"Friendly .. knowledgeable"

"The tech never showed. After two calls it was determined that he didn't show to any of his appointments. We were rescheduled to tomorrow."

"The unit still doesnt cool reliable"

"The only less thing was the tech would be there in the morning and it wasn't till the evening. Other than that we were very pleased. Thank you."

"Unable to call n talk to person Try to find phone numbers through Siri after calling about 10 numbers got a person after waiting"

"Peyton was very professional and caring"

"very good job"

"Very knowledgeable and courteous tech, and did the job well."

"Tech did some good but was told my unit needed some freon but he didn't have enough so someone would be here in the morning. It's 3p and still no tech"

"Prompt, efficient, and friendly"

"Tech's were professional and informative!!"

"This is the second time Ive used Gordons. They are very quick to respond send out courteous and knowledgeable service Techs. I feel they are honest and fair. When all is said and done I will recommend them and call again when I need plumbing work."

"Both "Service Experts" actually knew exactly what to do and did it exceptionally well. I will be using Gordon's in the future."

"He fixed the problem was helpful, explained what he was going to do, also what he did do, did a good job and asked if I had questions."

"Checked Unit, Added Coolant, & Explained ."

"Archie and chandler did an outstanding job with the installation of our new system"

"Tyler was friendly and very knowledgeable. His work was efficient and professional. Send him back any time!"

"Tech was extremely prompt, courteous, and knowledgeable!"

"Phone personnel & home technicians friendly & helpful; took time to answer questions, provide information"

"George was knowledgeable and explained the problem. Also had it fixed and running in a very short period."

"Ashli McKinney delivered the salt pellets for my water softener in a professional and timely manner."

"Arrived during scheduled time. Responded thoroughly to all my questions."

"3days to come"

"The tec. Was efficient and thorough during the inspection. Took his time and covered all the inspection items."

"Calvin was great."

"Our technician was extremely thorough. He did a great job."

"The team that worked on installing my new heat and air were diligent, knowledgeable and patient. When I called a second time to correct a hiccup - they came out and fixed the problem and now it works very well."

"They were very quick to respond with the quote, and very nice while assessing the project. My only concern was the cost, and it was very high and there is no way I could afford that amount of money."

"Friendly, competent experts - provided detailed information on the issue. Give them both a monetary raise!"

"Very knowledgeable"

"Chris was great in be gracious enough to put up with my ungrateful attitude and then identify and fix the problem in no time. Outstanding technician and person."

"They came, fixed the problem and showed us how to prevent it again in the future."

"The tech explained all that was wrong with my system. Gave me several options to choose from to fix my issues. Please tell George I said thank you for fixing my air Conditioning."

"Calvin the tech is a 10. However these units are less than 6 years old and we keep having drain clogging issues on the upstairs unit. Gordons has been out twice in about 30 days to address the same issue. These units were installed by Gordons so Im not sure why the drain wasnt installed correctly six years ago. When they come out they blow the line with air and too my knowledge havent properly fished the line to remove the build up. Yes the AC will run after the sensor is reset but now Im left counting the days until were calling about the same issues."

"He was personable and got the job done quickly. Faucet has worked very well."

"Calvin is always extremely polite and explains everything to me and is very patient and thorough.I feel that I can trust his service."

"New heat pump install has been a debacle. Day four after being told this would be done in an afternoon and still no air."

"Calvin was great! He explained what he did for the service."

"CAUSE GORDON'S SENT ME THE RIGHT PERSON FOR JOB THATS WAS UNDERSTANDING TO LISSEN TO MY FAMILY NEEDS AND GREAT PEOPLE SKILLS. WHICH MAKES HUMBLE & PATIENCE PERSON WHO GORDON'S SHOULD BE BLESS HE'S ON THERE TEAMS."

"Fast service. Complete review of findings."

"Bought the AC 2 months ago with the sells guy promising me mid 60s in my house. It has averaged 75-80! It cant go any lower during the day. They have come out numerous time to try and fix it and nothing has worked! Our old AC from 2007 was still blowing cold air to get us in the high 60s! We just keep getting promises that no one follows through on!"

"Techs were very prompt and professional. Did an excellent job."

"Ben was excellent in handling all our questions and concerns"

"The maintenance service you provide seems to be good, but every time they recommend that I get something it seems way over priced"

"Hard working even in this heat."

"Dillan Cobb was great, called ahead to let me know when he would arrive and took care of of the job quickly. Give the guy a raise!"

"Your man was on time, polite, informative, and respectful"

"It still doesnt work properly"

"He came, told me what he was gonna do, asked questions if I could hear any unusual sounds , how my A\C was working . Very polite and made sure all was goid before he left"

"Calvin has come to our house several times and he is always helpful and knowledgeable."

"Professional, courteous, know"

"Very prompt arrival. The tech explained everything very thoroughly. I was pleased with the service."

"All ok"

"I am so grateful for your dispatching folks for "hearing" my concern about the new unit. I have surgery on Monday and this was weighing heavy on me. Eric (Christopher) came bright and early. We discovered the the Online Cloud had re-established connection with our thermostat. Eric checked the two components to ensure they are in good working order (this was a new unit installed about 2-3 weeks ago. Grateful for Gordon's taking care of this urgent need for our family."

"The toilet was leaking from the seal / gasket between tank & bowl. I was told that the seal / gasket needed was not available locally and would take 3-4 days if ordered. This is the only toilet in this house and waiting 3-4 days was not an option therefore I approved the replacement. I feel like I was taken advantage of and will probably not use or recommend Gordons for future work."

"Great service, really good technicians. Everything done quickly and neatly."

"i set an appointment between 10 am and 2 pm. At 5 pm, I called Gordon's because no tech showed up, and nobody called me. So, I call that pretty crappy service."

"Good job on my moms house"

"Twice yesterday I was assured I was on the urgency list and that your technicians dont stop until the board is clear. As late as 4:45pm I was promised someone was coming and they dont stop until the board is clear. About 7:30 I got a call from a far less friendly person informing me that you were not going to make it today and they were trying to figure out IF you could make it tomorrow. This was as a matter of fact, no explanation, just cant get to you."

"He answered all my questions without me feeling like an idiot"

"Respectful not pushy . He and his partner did everything they could to meet our needs"

"Respectful not pushy . He and his partner did everything they could to meet our needs"

"Appt on time, went to work immediately and completed all work in a reasonable time. Calvin answered all my questions."

"Very professional, great job in timely manner."

"Treble did an awesome job. He explained what he was going to do and how long it was going to take."

"techs knowledgable and courteous"

"Tech was very knowledgeable and friendly"

"Job done and cleaned up after complete."

"He was very professional and knew his job very will. He was also very polite"

"Chris made sure that my water heater was done and working properly before he left. He did a great job!"

"Very thoughtful and informative"

"Great service. Took care of the problem immediately. Very friendly and informative about how to handle the issue in the future. g"

"Clean and quick."

"Because The techs are great"

"Explained choices well."

"Jose the tech was great. Explained everything and did his job efficiently. Am disappointed that there was a problem with the new AC. Only a few months old."

"Dillon knew exactly what was wrong with my a/c unit! Dillon and Cale were very professional!"

"I am happy with the service"

"Problem fixed and air is back on promptly"

"Why is 10 too high?"

"Dylan is very knowledgeable and explained everything to my satisfaction"

"Very nice on the phone Was willing to send someone out next day"

"Job was done as expected."

"Tyler was very prompt, friendly, informative and I felt very confident and happy with the final installation."

"Justin found quite a few "issues" that had not been addressed (or maybe they went bad since last visit this spring). The reason we had leak is because a wire to the pan was not connected. Therefore, we had water damage. The insulation was off of the unit. He reconnected it. Two old, used filters were up there, left behind by last two updates. This unit is just 6 years old; we purchased from you. We do maintenance with you twice a year. I'm disappointed at previous maintenance visits. While we were having work done in attic, they discovered one entire vent was not connected to the ductwork. I have no idea how long this was that way. The precious maintenance guy connected it for me, but who knows how long that was not connected. I really like your company, but I trust your folks to take care of our very expensive systems. We have purchased 3 entire new systems - 2017, 2022, 2023. I feel Justin knew what he was doing and took lots of time to correct issues not even related to our overflowing pan."

"Prompt, professional and extremely knowledgeable and thorough."

"They were efficient. Fixed problem. Clear about other problems they found. Also addressed solution."

"Damien Samuel is extremely reliable, does excellent work, he is honest, honorable, and has integrity. I highly recommend Damien to all my friends. I met Damien's helper, Chandler Twyford. He is very courteous, very helpful and does an excellent job. I am deeply thankful for people like Damien and Chandler. They deeply improve my quality of life."

"He got job done"

"friendly, knowledgeable service"

"There was an initial issue but they went above and beyond to make sure everything was correctly solved."

"Very thorough"

"Very professional"

"Colton and Jeremy are top notch. Excellent customer service and great technicians"

"Tyler was awesome. He worked until it was right."

"Expertise and pleasant service"

"Micah and Austin were courteous, friendly, and very professional. They explained everything and answered all my questions."

"Technician, Calvin, was great! He explained everything he would be doing and was very honest with any questions I had about future services we may have. He has a great rapport with customers and is very thorough with his inspections. I appreciate the report he sent me after the appointment!"

"You over charged for the service provided."

"Very willing to answer all questions and explaining what the problem was."

"There was an initial issue with the install, but technicians went above and beyond to make sure everything was perfect."

"Jennifer was flexible due to weatther and job site conditions involving another non HVAC contractor."

"I was able to repair my issue without a service visit. I was able to determine that an outside fuse was blown to my unit and repaired the issue before Gordon's arrived. I spoke to Technician Ben Smith and he was very helpful in answering some questions that I had about my repairs."

"Glen was awesome had the new water heater installed and working in no time!"

"The air conditioner quit working after the visit from the consultant. It was working fine before he came. Had to call for another person to come fix."

"He explain what he was doing for his maintenance."

"Very professional in finding the cause of the problem and providing extra help to ensure it does not happen again."

"Austin and Ben both very thorough and professional."

"The technician arrived in the time frame provided. He was very friendly and professional and remembered having been out at our house before."

"Technician left both areas littered and dirty. The grout between the floor tiles in one area is now discolored and bleached out. Gordons has not lived up to its reputation nor to recommendations from previous customers."

"Great job"

"Very knowledgeable technician!"

"Can't early found the problem and fixed it even though he had to drive 30 minutes away to get the part."

"Austin Hammock and Benjamin Smith, were professional and answered all my questions."

"Quick and efficient service"

"They answered any questions and made me feel at ease, did the job."

"Response time was excellent. Service staff was very professional and neat."

"Competent able people"

"Took to long to get part"

"I experienced high professionalism from both guys. They were knowledgable and explained my issues clear."

"When I called and informed your staff my drain for my ac was plugged and overflowing when didnt you send a plumber first, not HVAC staff. I guess for an extra $81, huh. All your staff that came to our home were excellent, timely and efficient. Response time was excellent but why did staff who took my call, when I explained it was a clogged drain and my ac was cooling fine, not send a plumber in the first place."

"Very bad customer service cant get any answers to my questions all they do is put you on hold and wait if you leave an message nobody answers what kind of company is this ? But my service for my air conditioning unit is very good just the office side"

"Had shit off valve put in for gas line on dryer. Plumbers did NOT hook dryer back up. Called to see if they would come back out and hook dryer back up. They said would be an additional charge. No I will never use services again. Spent about $1500 with this and other services within the last few weeks. Never again."

"Told me upfront step by step what the process would be. As it changed they kept me informed. Price was reasonable and service call was addressed promptly!"

"On time, efficient and didn't make a mess."

"They went above and beyond when didn't have to, futher get things up to code! ... they worked late late trying to get my unit to pair up (turns out my location feature wasn't on)...the whole crew was excellent!!"

"Austin was able to resolve the issue and followup."

"Super job and very nice"

"Tech was very good. Very knowledgeable. My asking question did not stop him. He answers them quickly and very clean and explained way it was being done that way"

"Both Cody and Jeremy were very friendly, professional and knowledgeable. It was a pleasure."

"Helpful, efficient, pleasant. Upfront about the problem, repaired in the promised time."

"The guys got here quick, fixed the problem, and were very polite and proffesional."

"They were pleasant, knowledgeable, informative."

"was not happy with workman ship, Was not up to par of prior services"

"Always professional, excellent skills"

"On time but kept asking if I wanted to opt out of attic inspection. Did good job & explained everything"

"They fixed our problems with the ac."

"Professional and friendly"

"George was prompt, listened to what I told him."

"He found the problem and hopefully it's fixed he did a great job. Please tell your technician I said thank you so much."

"Fast ,friendly ,efficient"

"Eric was on time, very professional and answered all our questions."

"Tyler was excellent ! He arrived on time and knew exactly to do....was very professional in his approach to fixing our problem..."

"On time,professional services with knowledgeable suggestions.Well done."

"Technicians were great, awesome work."

"Justin was very thorough and figured out the problem."

"Your tech said that you dont work on my brand AC"

"Could not have been more satisfied with Tyler. He was very friendly and professional."

"They fix the problem"

"Preston and Bailey came out and were able to assess my situation and answer all questions pertaining to a new water softener install."

"Micah exceeded expectations in the explanations and attention to detail in temperatures above 100 degrees. He made sure that I understood what was going on regarding my air conditioning unit."

"They were vary professional."

"We've had a number of issues with out system since initial installation but I appreciate a technician that demonstrates that he really knows what he's talking about. Eric identified the problem within a matter of a few minutes and recommended a Capacitor Hard Start Kit that we purchased and had him install it yesterday, July 31, 2023. We had the same problem, according to the displayed message on the Ecobee on July 22, 2023. The technician that came to the house on the 22nd believed the problem was due to the Ecobee that wasn't quite a year and a half old. It was replaced at that time. We don't know if it actually had any problem or not... but we now have a new Ecobee for about $400."