Gordon's Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 8,144 Reviews
jeane B.
noble, oklahoma
"Great products, fantastic service, very responsive, professional, very nice, friendly and knowledgeable techs...just truly respect this company."
shiela J.
choctaw, oklahoma
"Always friendly and great service."
vicki B.
oklahoma city, oklahoma
cassandra B.
midwest city, oklahoma
"The tech was super professional and was very thorough in his review."
gary B.
oklahoma city, oklahoma
"highly qualified professional service"
ms creek C.
moore, oklahoma
miss jones J.
midwest city, oklahoma
"Nothing, everything went fine. The technician that was training could have lost the toothpick he had in his mouth the entire time he was going. ever the service report. Also, had them install new filter $35.00!!! really, but since I have a hard time getting into the garage to change it I paid for it."
jim M.
tecumseh, oklahoma
"The Techs were good and very knowledgeable, but was unable to get parts for 2 days because of the weekend."
richard H.
oklahoma city, oklahoma
"Good"
rachel V.
moore, oklahoma
"Would love more weekend availability for appts. All 4 members of the team that came out were wonderful (Russ, Calvin, Ethan) I didnt get the last technicians name. Timely, friendly and professional and I didnt feel like I was being sold something I didnt need."
margaret T.
mcloud, oklahoma
"Xavion (990) is the BEST!"
ed C.
oklahoma city, oklahoma
"Excellent response and svc"
martha T.
blanchard, oklahoma
"I have been a customer of Service Experts for many, many years and they have always been very professional and respectful. I have my units serviced twice a year and they keep them in top running shape."
mike H.
edmond, oklahoma
"Very helpful"
jim B.
oklahoma city, oklahoma
"Always timely and professional"
nino W.
moore, oklahoma
"Up front what needed to be done and listening to what I wanted."
john E.
norman, oklahoma
"Excellent service. Friendly staff, good experience all around."
linda F.
edmond, oklahoma
mrs northrip N.
moore, oklahoma
"good service and courteous workers"
peggy P.
moore, oklahoma
"Poor service on my most recent call. Call me and Ill explain 405 985-1699"
mr bendure B.
norman, oklahoma
"Always great service!"
arthur H.
midwest city, oklahoma
david R.
oklahoma city, oklahoma
"Fast service and knew what to look for"
sherry sakoski S.
norman, oklahoma
"Detailed service."
danny B.
oklahoma city, oklahoma
"Jonathan and Michael were both great, very personable and professional. Jonathan explained everything clearly and they completed the job within the expected timeframe."
ms francis F.
mustang, oklahoma
"The first technicians who came out couldn't do anything about the problem but charged me anyway. But you sent out a second and he was both professional and friendly, knowledgeable, and very, very good at what he does. You did not charge us for his visit. The combination of his kindness and expertise and your willingness to remedy the problem is why I would recommend you. It is always difficult to find honest and reliable people and you have proven to me that Gordon's falls into that category."
sanford S.
edmond, oklahoma
larry H.
norman, oklahoma
leroy T.
oklahoma city, oklahoma
"punctuality!"
lawrence P.
oklahoma city, oklahoma
gale vandeventer V.
midwest city, oklahoma
janet R.
oklahoma city, oklahoma
"Very respectful and professional"
ray R.
oklahoma city, oklahoma
"Terrible job by the technician of cleaning the outdoor a/c unit: none of the panels had been cleaned, leaves and other debris left inside, and 13 of the 20 screws were loose and 1 wasnt even started in the hole."
john R.
norman, oklahoma
ralph C.
choctaw, oklahoma
craig S.
edmond, oklahoma
"Responsive and professional"
peyton F.
spencer, oklahoma
frances H.
del city, oklahoma
"They were here when they said. The young man, Chris was absolutely super. He was very polite and did a hell of job. Very pleased with his work. Will use you again when need."
hector A.
yukon, oklahoma
mr kill K.
norman, oklahoma
allen S.
oklahoma city, oklahoma
mrs bolton B.
del city, oklahoma
"Was very knowledgeable, professional,polite, answered all my questions I had!"
craig T.
norman, oklahoma
"Twice now, I have spent two weeks pay for parts that did not help the situation. The technician went above the call to go after work to research the reason why I may still be having a problem. He was great, he did good work, I suspect sending a salesman with him is why I was sold a $750 part I didn't need."
melanie A.
oklahoma city, oklahoma
"The company rescheduled 3 times before showing up to complete the job. Whenever we called.. there was a woman who was rude, unprofessional, and just shouldn't be the costumer service representative. However, there was a different lady who answered and she was sweet... We wished we had talked to her the entire experience. --- once the company finally showed, the young man did good and he was helpful."
donis R.
norman, oklahoma
"Jose arrived on time, got right to work, explained everything he did to check the system. He replaced a part that we knew was needed. Yet again another technician that we felt was well trained and cared about what he was doing. Jose was awesome!"
carol W.
oklahoma city, oklahoma
"Technicians were efficient and courteous but again this time did not have a filter to put in my unit. They did put one in that I had."
larry M.
midwest city, oklahoma
"Service tech seemed very knowledgeable and was thorough in his services and repairs"
karen B.
edmond, oklahoma
"Previous positive experience"
nettie G.
moore, oklahoma
"Couldn't find problem. Sent HELP. HELP said call A/C company-drain clogged. A/C company said no problem with drain. $498.00 spent. Still have problem. Called my brother-brother brought his work plumber. Problem fixed in 20 minutes. Would not recommend Gordon to anyone since service only collects money without fixing anything."
scott M.
midwest city, oklahoma
"Good service from the technicians we've had. Currently disappointed in response to the technician's message regarding our dissatisfaction with the system we bought."
charles V.
norman, oklahoma
"Gordons was professional, experienced, thorough."
roger T.
norman, oklahoma
daniel la rosa R.
edmond, oklahoma
"Very professional"
angela G.
edmond, oklahoma
"Randy the Gordan associate was patient,kind, took his time explaining the problem with the air conditioner, he was very knowledgable."
paulette B.
norman, oklahoma
"I dont appreciate trying to get me to sign up for monthly payments for a &24,000 HVAC system, which I have discovered is an exorbitant price!"
robert Q.
oklahoma city, oklahoma
"Everyone from the receptionist down to the service people were very polite and helpful. They were able to schedule me next day service which was very much appreciated since we were in the middle of a heat wave."
yolanda F.
midwest city, oklahoma
"I have a almost new unit and the guy just open and close the box"
foster F.
moore, oklahoma
"no complaints, every thing perfect."
vicki D.
del city, oklahoma
"tech was very helpful"
kurt R.
oklahoma city, oklahoma
bill A.
oklahoma city, oklahoma
"The technician rewired our thermostat like the first technician should have done for $162.00."
richard C.
norman, oklahoma
shawn B.
moore, oklahoma
"Did a great job."
james S.
mccloud, oklahoma
mary lou R.
oklahoma city, oklahoma
"Always excellent and complete and thorough service!!!"
ms aguilar A.
oklahoma city, oklahoma
"Techs are always super helpful no matter the temperature up in the attic and I appreciate how they explain things to me."
jack S.
yukon, oklahoma
saundra C.
oklahoma city, oklahoma
"They did not service. Don't know why I am getting this request."
jerry H.
oklahoma city, oklahoma
"Quality work done very professionally"
phil L.
moore, oklahoma
"Appointment was 12 to 2 pm technician came at 3pm the previous appointment was canceled by your company"
melton S.
oklahoma city, oklahoma
ken M.
moore, oklahoma
"Technicians were very friendly and helpful."
matt S.
norman, oklahoma
mike S.
oklahoma city, oklahoma
"Professional. 24/7."
gary G.
norman, oklahoma
"very prompt response to the problem."
treela P.
del city, oklahoma
"On time, friendly, respectful, suggested helpful tips, and efficient."
ms rathmann R.
midwest city, oklahoma
"Rates are ok Staff is friendly and do great work And Gordon's understands an emergency"
joe M.
yukon, oklahoma
michael C.
el reno, oklahoma
"Got the problem solved quickly"
frances P.
moore, oklahoma
pat W.
oklahoma city, oklahoma
amber B.
oklahoma city, oklahoma
"Service was exceptional."
randall R.
moore`, oklahoma
roy T.
piedmont, oklahoma
"They never change appt date. They always show up rain or shine"
kate P.
norman, oklahoma
"Couldn't quite give a 10 due to cancellations by Gordon's and having to reschedule two springs in a row."
dale M.
edmond, oklahoma
"Excellent and courteous service. Provided the services that I needed with my air conditioning unit on a Sunday afternoon so we were not without cooling on a very hot day. Also recommended services that would keep my units in continuous operation."
darrin C.
arcadia, oklahoma
"Your company has zero integrity. You showed you place profit over your customers trust. Another company repaired issue at a fraction of cost. I Feel bad for all the people you take advantage of that trust your company. .God will take care of your immoral business."
dwayne D.
norman, oklahoma
"Took too long to get service on my unit. It took 5 days to get a technician to get to my problem."
mrs gibson G.
midwest city, oklahoma
john U.
midwest city, oklahoma
m/m thomason T.
oklahoma city, oklahoma
"Both Technicians were very helpful in explaining everything that was wrong with our air conditioner unit.....they gave me peace of mind and that means everything to me....."
debbie O.
norman, oklahoma
"Friendly and knowledgeable staff"
james R.
norman, oklahoma
"Good customer service"
melton W.
newalla, oklahoma
charlene D.
oklahoma city, oklahoma
michael H.
del city, oklahoma
"Good service, A/C working now."
frank S.
norman, oklahoma
"The service provided was timely, courteous and professional"
lorretta J.
oklahoma city, oklahoma
mrs irani I.
edmond, oklahoma
loraine F.
norman, oklahoma
"We were given an estimate for repairs on one of our AC units, as well as for a new unit, by Gordon's. Both estimates were highly inflated compared to estimates we received from other businesses. We ended up going with repairs by another company. Please note that in the pat, we have been loyal customers and pleased with Gordon's for all of our heat/air/plumbing needs but the this experience and the highly inflated estimates have really caused us to question the integrity of company. We've previously recommended Gordon's to several neighbors and friends as well as on our neighborhood app in the past but will no longer do so. Although the actual repair service provided on the recent call was good, the salesman's quote made us feel like he was trying to scam us. We are very disappointed."
martha T.
blanchard, oklahoma
"Having my units serviced twice a year takes most of the worries away of any problems"
randall R.
moore, oklahoma
dr ruiz R.
norman, oklahoma
"Exceptional Technician made the superb effort to replace the coil on a day where we had just had thunderstorms and rain. Feel he served me beyond my expectations!"
m/m kowals K.
edmond, oklahoma
ham co C.
blanchard, oklahoma
"Did not arrive for scheduled meeting. Did not call to cancel meeting. Did not provide requested quote. Basically did absolutely nothing but waste our time. Then you have the gall to send a survey asking how well you did at doing nothing."
regina M.
yukon, oklahoma
"On time. Respectfull and friendly."
david W.
norman, oklahoma
"Service Tech. Was very friendly and helpful"
julie D.
edmond, oklahoma
"Calvin is the best tech ever."
edward S.
wayne, oklahoma
"your customers receive premium service at a premium price."
mrs eades E.
del city, oklahoma
"Service has always been timely and effective. Technicians are courteous and efficient."
mary hempe H.
norman, oklahoma
"Friendly, fast, and efficient!"
byron B.
mustang, oklahoma
"Because your reps were professional, courteous and kind. I am grateful for both gentlemen coming out to our home. I will use your services from now on!"
ms williams W.
norman, oklahoma
karen K.
norman, oklahoma
georgia M.
norman, oklahoma
"Timely and quality service."
john M.
oklahoma city, oklahoma
"Very knowledgeable technician. After a few questions she had a good idea what the problem might be. Upon examination she saw it was what she thought. Fixed it quickly. In and out in about 45 minutes, including changing filters. She also explained to me very clearly exactly what the problem was."
tiesha S.
spencer, oklahoma
roger R.
norman, oklahoma
janet I.
oklahoma city, oklahoma
"Dependable Pleasant Knowledgeable f"
mr beal B.
norman, oklahoma
ms hawkins H.
oklahoma city, oklahoma
"Because I like honesty from the people I am doing business with. These guys told me my water heater needed to be replaced. It seemed a little strange that I have not had any problems and I get it serviced annually. So I called 2 other companies for a quote and they both said that there was nothing wrong with my water heater. The guy told me it would go out in the next couple of days. It was leaking at a screw and the screw was wet. None of the information they gave me was true."
kathrine E.
shawnee, oklahoma
chris N.
guthrie, oklahoma
herman C.
norman, oklahoma
"Knowledge of provider"
valencia H.
midwest city, oklahoma
jason L.
moore, oklahoma
"Very courteous, professional, and knowledgeable. The techs identified the problem and fixed it within 1/2 hour."
steve S.
norman, oklahoma
mr thomas T.
norman, oklahoma
"Good, dependable service and local"
cynthia W.
noble, oklahoma
"Used for years"
bernard F.
oklahoma city, oklahoma
edward T.
oklahoma city, oklahoma
gareth T.
moore, oklahoma
"They do good work, on time."
dee dee stafford S.
oklahoma city, oklahoma
"Service technicians are knowledgeable, thorough, polite, and communicate well"
mrs zorn Z.
oklahoma city, oklahoma
callie J.
warr acres, oklahoma
mr maggart M.
choctaw, oklahoma
barbara j W.
norman, oklahoma
"The Technician was a great help to me on the wall technical issues."
gary H.
norman, oklahoma
joanna M.
oklahoma city, oklahoma
"I am very appreciative of excellent service and respect."
lynda M.
oklahoma city, oklahoma
"Your team makes it easy and affordable to keep my HVAC system in tip top shape."
brenda M.
mcloud, oklahoma
"Still waiting on repairs"
rick W.
choctaw, oklahoma
"Excellent service"
bill A.
oklahoma city, oklahoma
"I had the screen go out on my Honeywell 10F81 thermostat, so I called Honeywell and they said call your installer to see what they can do for you as we can't do anything. I called Service Experts and they sent out a nice technician who told me what I already knew, the unit was kaput. The thermostat had so many problems that Honeywell quit making it. A replacement would cost me $1,000.00. I was wanting Service Experts to sell me an existing replacement and I would install it. Can't be done, as they must install it. My two-minute visit cost me a service call of $82.00. I will probably by a Nest thermostat for $249.00 and install it myself. I don't blame the tech as he was very nice."
thao N.
oklahoma city, oklahoma
"Excellent service!"
eric R.
edmond, oklahoma
joe W.
norman, oklahoma
"expert service"
linda R.
purcell, oklahoma
"I was told by taking the advantage program I would go to top of list if there was a problem and it took them 3 days to get here when the heat was bad, in the 90's and was told to leave the unit off or they would not work on it if it froze up. They found nothing wrong with the unit and have had them out here three times for other problems and they haven't fixed that yet either!!!!!!!!!!!"
ms soult S.
moore, oklahoma
"Good service"
robert M.
bethany, oklahoma
"They found the problem and fixed it"
joseph W.
norman, oklahoma
"The Senior Tech was exceptionally knowledgeable and was patient enough to walk me through his steps."
irvin W.
norman, oklahoma
"Wonderful Service by tecnicians who know what they are doing"
janese D.
moore, oklahoma
"My new heating and air-conditioning systems work fabulously. My utility bills are noticeably lower. The technician Eric was awesome and also Randy was awesome."
kelly W.
norman, oklahoma
anne S.
oklahoma city, oklahoma
"Technician was prompt, courteous and knowledgeable. Very good experience.."
linda P.
norman, oklahoma
roswitha A.
norman, oklahoma
matt T.
newalla, oklahoma
"Eric and Randy did amazing and spoke to me and explained every step and how I can help make my system run better"
william K.
oklahoma city, oklahoma
"Most of my experiences have been positive."
harvey D.
yukon, oklahoma
sterling D.
yukon, oklahoma
johnnie S.
oklahoma city, oklahoma
donna C.
norman, oklahoma
"Always arrive at scheduled time."
jo O.
oklahoma city, oklahoma
"Keith was amazing. Fixed the immediate problem and then provided a long-term fix."
joyce B.
del city, oklahoma
"Jeremy, Jeremy, Jeremy"
dolores P.
norman, oklahoma
"Workmen have been friendly, competent and eager to share information about their findingsAlso very courteous."
curt C.
midwest city, oklahoma
mr templeton T.
okc, oklahoma
cori M.
moore, oklahoma
"They do a good job and are professional and friendly."
sarah M.
midwest city, oklahoma
"Because, take my word dont make me explain"
bill D.
edmond, oklahoma
"always good service"
lawrence P.
oklahoma city, oklahoma
"professional, efficient!"
david B.
oklahoma city, oklahoma
anona M.
shawnee, oklahoma
"Very knowledgeable and efficient."
deborah H.
midwest city, oklahoma
ronnie H.
edmond, oklahoma
"Communicated well with me. Told me a lot of information."
mrs kramer K.
oklahoma city, oklahoma
"Quick service. Answered all my questions. Very professional"
m. H.
oklahoma city, oklahoma
"Installed my bathroom faucets in a reasonable time."
donna K.
oklahoma city, oklahoma
"They knew what they were doing,"
philip P.
edmond, oklahoma
"We have used you for about 30 years and have always received good service."
richard C.
noble, oklahoma
"teck was very good"
richard C.
norman, oklahoma
"teck was very good"
ellen A.
moore, oklahoma
"Great job. They came late at night the same day called. Very nice technician"
marisa B.
norman, oklahoma
sara A.
newalla, oklahoma
"I had a technician come out 3 times. The first time, the technician stated that he needed to put a hard start kit on my AC unit. Said he needed the kit and had just run out that day, but he would get one and be back. He came back a couple of days later and put it on. The AC still continued to do what it was doing before: not go below the high 70s and the temp would even go up at times. I call Gordons and he comes out again, this time with a different salesperson accompanying him. (The fact that a salesperson accompanies techs on the job shouldve told me something, but I digress). Suddenly, the tech and sales guy tell me I have around 10 other problems. Why they didnt see this before, I will never understand. After Ive already forked over $500 for something that didnt work, theyre now estimating I need to spend another $3500 more. I asked if they can guarantee this will fix the problem, and that said no. The sales guy then tries to tell me that my 2.5 ton unit will only cool up to 1000sq ft house, and mine is 1,200 sq ft, so the unit is too small. I tell him its a brand new (less than 1 year old) unit, and every site I look up says 2.5 ton units are for 1200-1500 sq ft houses, and sorry, but youre not selling me a new unit today. The sales guy seems to take this a little too personally and says well I dont want to sell YOU anything and is very rude from that point on. I try to explain my frustration, that my house goes up to 90 degrees, hotter than outside, and I have already spent $500 with something that doesnt work. I asked about a refund on the hard start kit, and the tech tries to tell me its working and its going to be worse if I remove it. I asked if I can use it one more night because its going to be very hot that day, to really test it and see what happens. Sales guy then complains, saying you know its inconvenient for us to just come back out and take something off, right? With gas and everything? You need to make a decision now. To which I said, although very frustrated at this point, trust me, thats not what I prefer either. I do not want to be sitting in 90 degree heat in my home, and Im spending gas money daily by going to a friends home to stay while this is getting fixed. Its extremely inconvenient for me, and if Gordons promises 100% satisfaction guarantee, well maybe your customer service/sales employees should be a little more understanding and accommodating. And on top of all this, they kept pushing me to get a membership, multiple times each trip. I had to say multiple times, Im not buying a membership until this gets fixed. I asked them to stop bringing up the membership at this point, and they did not cease. Very frustrating. Anyway, I got a second opinion from another company. That tech immediately realized my heat sequencer was damaged and removed it. The furnace was blowing hot air along with the AC the whole time. This was done for free, I simply paid the service fee, and the man went on his way. He didnt try to sell me a new unit or any memberships. Thats the way it should have been done from day 1. How exactly is it that the tech and/or sales guy, after 3 trips, did not catch this with everything they were measuring and inspecting, again multiple times?? Why is it that if my unit was supposedly too small (which it definitely is not), this wasnt mentioned the first 2 times they came out? Why is it that with the itemized estimate of work/pricing that they gave me for the $3500 estimate, NONE of these items included the heat sequencer, meaning, this would NOT have been fixed had I had this done??? And on top of this, I continue to get texts and calls (which I did NOT agree to or sign up for!) about offers and buying a membership?? I want this to cease immediately. This was an extremely poor experience and I most definitely will not be contacting Gordons for service again."
carol H.
moore, oklahoma
debbie P.
oklahoma city, oklahoma
"On time and professional"
rocky Y.
edmond, oklahoma
"Because your Tech, Jonathan Russell was a courteous, efficient and competent individual. Take good care of him and don't lose him!!!"
carolyn G.
oklahoma city, oklahoma
bill G.
newcastle, oklahoma
"She seemed very thorough."
steven M.
oklahoma city, oklahoma
glenn M.
oklahoma city, oklahoma
"Prompt, kind, experienced, knowledgeable service!"
phil H.
norman, oklahoma
"Ive been using you to service my equipment for10 years, I think that says it pretty well!"
amanda W.
midwest city, oklahoma
jennifer F.
oklahoma city, oklahoma
"I'm not sure if I am rating the plumbing or air conditioning service I recently had. Both were great. The only thing I had issue with - and this is not in the technician's power - was the change in the plumbing program. The decision to take the hot water heater flush out of the plumbing program is disappointing. $450 for that service is too much."
brooke J.
oklahoma city, oklahoma
robert M.
mustang, oklahoma
"Showed up on time, were professional, friendly, and took care of business."
rob P.
moore, oklahoma
"Tech did a good job."
leroy T.
oklahoma city, oklahoma
judy O.
oklahoma city, oklahoma
gene M.
oklahoma city, oklahoma
joshua M.
norman, oklahoma
"The actual service and work was great! The technician was able to get the job done quick and easy."
jim C.
norman, oklahoma
leticia clanton C.
norman, oklahoma
"Scheduled to be there from 10-12 didnt show up till after 2 left at 4 Felt like I needed to follow up on work not sure that everything was done that was supposed to Told be something was burned told him to show me there was no burn anywhere ???? hmm thats a scary statement So much more but !!!"
donald H.
yukon, oklahoma
"The tech came with a salesman."
freda L.
oklahoma city, oklahoma
"Keith is an awesome technician! He was professional and helpful."
glenn M.
oklahoma city, oklahoma
mr kempel K.
moore, oklahoma
"informative, quick and personal"
matthew J.
oklahoma city, oklahoma
"Very professional"
sondra K.
harrah, oklahoma
"JUSTIN AND SILVER WERE VERY KNOWLEDGABLE and professional"
merrell M.
moore, oklahoma
bob L.
oklahoma city, oklahoma
"Technician efficiency and productivity"
bert P.
norman, oklahoma
"Good outcome, i think. But not all questions were answered, such as why does the water leak all come down at once. Then stops yet it may still be raining."
danny B.
oklahoma city, oklahoma
"Very personable and professional"
sandra S.
edmond, oklahoma
lathica A.
edmond, oklahoma
christine A.
oklahoma city, oklahoma
"Nice tech - polite and timely. Couldnt read his work ticket/invoice (let them email or print it!)"
dwayne R.
oklahoma city, oklahoma
"Very friendly, explained with pictures what needs to be done and why with prices"
rocky O.
oklahoma city, oklahoma
stephen M.
del city, oklahoma
"Very informative and answered all my questions."
beverly H.
choctaw, oklahoma
tracy H.
oklahoma city, oklahoma
"Great service as usual"
troy B.
del city, oklahoma
"30hour what out A/C"
mike C.
norman, oklahoma
nathaniel S.
midwest city, oklahoma
mark A.
edmond, oklahoma
"The first tech and salesman went over placement of vents but the installation tech had his own ideas and didn't match what I accepted. So an additional trip to move them, a ceiling repair company had to come and an inspection. Now found out that OGE is going to come out too. To many trips to my house."
winston H.
shawnee, oklahoma
steve N.
norman, oklahoma
"Very efficient, explained what I needed. Would like him back for fall service."
lynn H.
choctaw, oklahoma
"First guy needs training Second guy did great"
ray O.
oklahoma city, oklahoma
"He was very polite he he explained step-by-step everything he was doing very professional"
melvin D.
oklahoma city, oklahoma
ken H.
bethany, oklahoma
daniel L.
choctaw, oklahoma
mr custer C.
oklahoma city, oklahoma
glinda P.
oklahoma city, oklahoma
"No problems & my questions were answered"
rhonda R.
midwest city, oklahoma
"They always call before they come They're very polite and thorough and let you know exactly what they've done and possibility of things that still need to be done"
barbara M.
norman, oklahoma
"Eric was very courteous and efficient answering my questions. I appreciate him very much."
john B.
edmond, oklahoma
larry C.
norman, oklahoma
bill H.
norman, oklahoma
"Don't like being told about all of the other services available to me. The tech was good. I just don't like getting a sales pitch."
ms scafe S.
oklahoma city, oklahoma
steven K.
oklahoma city, oklahoma
miguel R.
edmond, oklahoma
"THE PROBLEM WAS TAKEN CARE OF QUICKLY AND IN A PROFESSIONAL MANNER."
nancy K.
del city, oklahoma
"Very polite listen to my issue"
mark B.
choctaw, oklahoma
"fast and profeeional"
joyce A.
oklahoma city, oklahoma
"I thought when they did the servicing for the summer they checked the the cooling on the inside. Octiva turned the heat up to 78 and did not run the air conditioning."
mary hempe H.
norman, oklahoma
"Fast and efficient."
glenna T.
norman, oklahoma
ray C.
oklahoma city, oklahoma
edmond B.
newalla, oklahoma
"our service man fixed our issue right away... very courteous.... and went on about his business"
noreen H.
moore, oklahoma
"I didnt know that I was going to call every time we have a power surge to call to have someone to come out."
mat J.
jones, oklahoma
eric R.
edmond, oklahoma
dale M.
norman, oklahoma
christy M.
noble, oklahoma
"Very professional and very knowledgeable. Needed a thermostat replaced and it was replaced with no fuss. We had an appointment for a specific day but the technician got stuck at the previous job scheduled for the same day. Gordon's called promptly to let me know they couldn't make it and rescheduled right away."
rick M.
edmond, oklahoma
"Service was good. Don't particularly like that you send a sales consultant to the maintenance service. Seems like all they do is walk around and look for things to add to the cost of the call. That is why I left another company because of all of the pushy sales pitch. Don't like that kind of treatment."
kevin son S.
oklahoma city, oklahoma
"Top notch"
garret O.
norman, oklahoma
"Damien (I believe it was Damien) was courteous, industrious and patient to explain any issues, as well as giving me my options. What I'd rather not have, though I appreciate the consideration, is a salesperson along for the call. We're not in this house much longer and simply want to keep the existing system going for the remainder of the time we are here. Talking to a salesperson (even though she was very friendly) is distracting."
james N.
edmond, oklahoma
"Damian is an excellent Tech to work with."
mr morrow M.
choctaw, oklahoma
"The reason I was dissatisfied with this service call was because the technician incorrectly troubleshot my homes installed system. The coil was incorrectly identified as needing replacement I was told the coolant level was fine when actually the technician was reading the guages for R22 as shown on the documentation provided to me instead of the correct coolant R410A which showed only approximately 40%. This could have led to a costly unneeded repair. and would not have fixed the problem. coolant was seen leaking on the side of my unit upon first arrival and after further inspection, I could hear "hissing" from the coil on the outside unit and identified the issue as a coolant leak myself. Ethan was my technician. Brad was also there but served more as a salesperson than a technician. I inquired about pricing for replacement of the entire system and some estimates were given. Ethan asked about what my price point was and i said around $8-9K and i was told that wasn't possible. I paid for the service call in full and the service provided was not in line with what I have experienced in the past from Gordons Service Experts. I have always had confidence in the service provided in the past and this experience was not on par."
mrs brown B.
norman, oklahoma
"Both tech who came were courteous, polite and knowledgeable."
brenda B.
moore, oklahoma
leonard T.
moore, oklahoma
"Every technician we have had from Gordon to maintain our appliances over the past years have been 1st rate. We have been with Gordon for over 20 years."
peter H.
oklahoma city, oklahoma
"Appears to finally fixed"
david S.
oklahoma city, oklahoma
"George came on time, very knowledgable, found the problem quickly, took care of it promtly."
nelson M.
okc, oklahoma
hf L.
moore, oklahoma
vickie D.
oklahoma city, oklahoma
"Colton was excellent."
mrs keiser K.
mustang, oklahoma
"Excellent service, nice tech who was very knowledgeable and explained everything to us."
mrs leedy L.
midwest city, oklahoma
"Connor was very thorough and provided guidance and instruction"
sarah M.
midwest city, oklahoma
"Everything was good, except the filter still hasnt been replaced. Been a week since my service Appt."
mr heard H.
oklahoma city, oklahoma
"very professional and informative"
yvonne H.
del city, oklahoma
richard C.
norman, oklahoma
"well mannored and proffesional"
diana T.
noble, oklahoma
mr benton B.
yukon, oklahoma
amanda N.
oklahoma city, oklahoma
"Fast friendly efficient service"
latifah A.
newalla, oklahoma
"service tech was polite and friendly"
tom M.
norman, oklahoma
"Very satisfied with the service"
mr wright W.
midwest city, oklahoma
"Technical is always friendly and knowledgeable."
mr mcclain M.
moore, oklahoma
"I've already answered your survey once, but if you want it again that's OK"
bob M.
yukon, oklahoma
"Friendly and courteous personnel. Went right to work and completed the job faster than anticipated."
kevin H.
norman, oklahoma
"Damian is fantastic! I learn a lot about our system just by listening to him."
donna V.
norman, oklahoma
"Very professional. Felt they took time and found some issues which needed addressing,"
jim E.
oklahoma city, oklahoma
"The technician took his time and did a thorough job and patiently answered my questions."
regina M.
yukon, oklahoma
"Friendly, informative"
mr rich R.
newcastle, oklahoma
"great job"
gary W.
del city, oklahoma
"Service was prompt and professional."
angel O.
bethany, oklahoma
"He ido very profesional"
steven F.
oklahoma city, oklahoma
james J.
midwest city, oklahoma
richard R.
spencer, oklahoma
"Damien told about my AC and how it was operating and recommended what was needed to make it operate more efficient."
alden G.
oklahoma city, oklahoma
"You were able to send a tech that evening. He was the one who had installed my new compressor unit a couple of months ago. He identified the problem and got the system running. Then returned the next day for a permanent fix. Very responsive and kept me informed by phone about what he was doing as far as arrival."
johnny G.
midwest city, oklahoma
"Great jobplease recognize Technician Octavio and Supervisor Randy for their excellent dedication to customer satisfaction. I value their work and respect their enthusiasm. Thank youJohnny Guzman."
pamela J.
blanchard, oklahoma
"The same service techs that installed the thermostat came and fixed a wiring problem so the heat pump and the heating unit will not run continually."
saundra S.
oklahoma city, oklahoma
"Eric Troxel was professional and took his time performing the AC maintenance. He answered any questions I had. I hope he will be the technician that comes out for the next maintenance check."
carol R.
oklahoma city, oklahoma
mildred R.
newcastle, oklahoma
john M.
oklahoma city, oklahoma
valencia H.
midwest city, oklahoma
"Always on time, friendly and does a great job!"
mark N.
oklahoma city, oklahoma
paul M.
choctaw, oklahoma
"Always on time, professional and expert service"
james N.
oklahoma city, oklahoma
larry C.
norman, oklahoma
richard M.
edmond, oklahoma
ben K.
norman, oklahoma
lawton L.
oklahoma city, oklahoma
sue B.
midwest city, oklahoma
mary M.
oklahoma city, oklahoma
"As always very nice service person !"
mr haynes H.
oklahoma city, oklahoma
"he was very professional and thorough"
bob B.
oklahoma city, oklahoma
"Great service"
elisa H.
oklahoma city, oklahoma
gwendolyn A.
edmond, oklahoma
janice T.
norman, oklahoma
"From the customer service representative to the plumber, both were very helpful, responsive, and courteous. Each was able to clearly explain the information I needed and promptly followed up. Receiving email confirmations of the appointment was great."
harry A.
oklahoma city, oklahoma
"The techs were very efficient and professional. The cost of the repair was excessive."
mr heard H.
oklahoma city, oklahoma
craig S.
oklahoma city, oklahoma
"Got factual information over the phone. Received paperwork over my email."
gary H.
moore, oklahoma
don L.
oklahoma city, oklahoma
"Justin and silver are both grt at there job,definatly use them again"
nancy K.
del city, oklahoma
"Tony was very nice explained what he was doing and what i nrrede also offered suggestion about other issues he noticed."
luis O.
edmond, oklahoma
"Very professional service, and honest work provided."
carol H.
moore, oklahoma
david C.
oklahoma city, oklahoma
peter O.
norman, oklahoma
"They were engaged and they give me knowledgeable information And how to improve the airflow in my house."
mike C.
norman, oklahoma
richard M.
oklahoma city, oklahoma
"Rep was very friendly and understood I was on a tight timeline due to work"
kassandra O.
oklahoma city, oklahoma
"The problem wasnt completely fixed. Had mentioned to the plumber that we have plunged the toilet multiple times and it works for a time or two then stops again. Plumber just plunged the toilet and said it was fixed used it once after he left and then went to use it again and it did not work. When called to get it fixed again was told I would have to pay for them to snake it when it should have been done the day before."
david K.
noble, oklahoma
"quick, courteous, and efficient"
rick A.
norman, oklahoma
"Polite, thorough and quick. None of the previous techs took the time to wash out the outside unit. It really needed it and Josh (I think his name was) did a great job of cleaning out."
joanna M.
oklahoma city, oklahoma
"They got my Unite working again and gave me Great information about replacing it. There was no pressure."
m/m saffle S.
tuttle, oklahoma
"Technician was very professional and clarified his findings after his inspection."
robert S.
norman, oklahoma
"Connor originally diagnosed the problems with my 6 year old Lennox system during a scheduled maintenance visit. After seeing how upset I was, he had Ernie Eidson and technician Keith (sorry, I don't have his last name). Ernie explained my options, including the Advantage Program, while Keith tried to get my system running. Keith stayed late into Friday evening trying unsuccessfully to get my old system running. Ernie was kind enough to give up time on his weekend to quote a new system to me and have it ready to install Monday morning. The installation team did a great job."
m/m crawford C.
moore, oklahoma
"The service was provided in a professional manner!"
amir G.
edmond, oklahoma
kevin H.
norman, oklahoma
robert W.
oklahoma city, oklahoma
"After a new filter (MERV11) was installed and I paid $72 found out technician did not have the proper filter (MERV16) to install, he stated you were having problems obtaining MERV16s. After he left I went online and ordered 2 MERV16s, I received and installed MERV16 five days later. When installing MERV16 noticed the MERV11 filter air flow arrows were installed backwards."
john B.
oklahoma city, oklahoma
"Plumber came to fix a leak in the crawlspace. Plumber states reluctance to get into the crawlspace. Once in the crawlspace, the plumber stated there may be an issue, but they couldnt see, or identify it. Leave it six months and call us back. I got in the crawlspace the next day and was surprised to find it flooded, muddy, with a definite issue. I think the plumber realized it was bigger than he wanted to deal with and just said everything was fine, since I hadnt been down there."
gary P.
newalla, oklahoma
"As usual, everyone was not only very professional and knowledgeable; but also friendly and very easy to work with."
ron L.
edmond, oklahoma
"Tech, knowledgeable and trust worthy"
gayle O.
norman, oklahoma
larry C.
yukon, oklahoma
"Did not like push to replace our system"
gary W.
newcastle, oklahoma
lindsay R.
norman, oklahoma
mr kingsley K.
edmond, oklahoma
robyn C.
midwest city, oklahoma
"I had scheduled both the AC and water heater for the same day. The plumber did not show so when I called to find out why I was told there are no appointments available for water heater checkup. No one told me that when I made the appointment in February."
maribel M.
oklahoma city, oklahoma
"Seamless"
richard H.
oklahoma city, oklahoma
mrs butler B.
del city, oklahoma
lana B.
oklahoma city, oklahoma
ricky B.
oklahoma city, oklahoma
lawrence P.
oklahoma city, oklahoma
"timely"
tina D.
oklahoma city, oklahoma
"Kept me in the loop as to when they would arrive. Did a good job communicating with me. Clean and friendly"
helen C.
midwest city, oklahoma
michael W.
oklahoma city, oklahoma
"EVERY year you folks come out for the annual inspection of the system and replace the filter. EVERY year the service tech tells us that there are two more parts that are needed. EVERY year a follow-up appointment must be made to bring back those pieces. E-V-E-R-Y YEAR!"
mr johnson J.
oklahoma city, oklahoma
brenda T.
norman, oklahoma
"Calvin was very thorough and professional."
abu H.
edmond, oklahoma
"Good service"
thomas B.
edmond, oklahoma
"The guys were very courteous and went over the results with me."
susan T.
oklahoma city, oklahoma
"The service experts were through, explained issues or potential issues. Arrived on time and took good care of our home and property."
david D.
oklahoma city, oklahoma
paul W.
moore, oklahoma
"I asked for a quote. Didnt get it"
john M.
edmond, oklahoma
"arrived on time, very efficient"
mr millhouse M.
oklahoma city, oklahoma
"I was shown the part that was damaged and it was replaced"
bill D.
edmond, oklahoma
"on time good service courteous"
belva M.
norman, oklahoma
stephen F.
edmond, oklahoma
brian S.
yukon, oklahoma
"Great personality, answered any questions I had, and was upfront and honest."
kathy H.
norman, oklahoma
mr dee D.
mustang, oklahoma
"Friendly and professional"
mr lewis L.
norman, oklahoma
"The tech solved the problem quickly."
chaz O.
midwest city, oklahoma
"He has been to our house a few times to help us and he is just great! Goes the extra mile to explain everything before he does it."
harold G.
moore, oklahoma
"Our service representative was very good"
anne C.
norman, oklahoma
"Very courteous Answered all questions Explained procedures required for service I had interest in"
janice B.
moore, oklahoma
monica G.
edmond, oklahoma
"Service was good but problem not fixed? Also I did not receive a receipt from the work that was done, I had to call for receipt."
ms callahan C.
oklahoma city, oklahoma
vince W.
oklahoma city, oklahoma
"All went well. One issue was that there was not a big enough temp interval between my intake and supply vents. No real explanation other than the system may be oversized. Gordon's sold me that system. Did they sell me more than I need? I suspect so...."
tammy S.
del city, oklahoma
"Damien was very thorough and explained the maintenance checkup performed and his findings."
brad E.
norman, oklahoma
"Very professional and courteous. Customer service 10."
keziah F.
harrah, oklahoma
"We had an AC unit stolen from a house we purchased and Gordons was able to get us all hooked up and taken care of. Everyone was professional and got the job completed quickly. They even cleaned the closet the furnace is in (THANK YOU!!)."