Gordon's Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 5,355 Reviews
james W.
guthrie, oklahoma
judy R.
moore, oklahoma
"Politely addressed all my concerns and questions."
lourena S.
oklahoma city, oklahoma
"The technician was prompt and thorough when checking our unit"
richard C.
oklahoma city, oklahoma
"William did a good job. But I was surprised that it cost $375. to complete the job, just to cut a few feet off a pipe and thread and cap it, although he cut the gas service off and relit it. I did not imagine that it would cost so much. Oh well."
steve D.
casselberry , florida
"Andrew was very polite, professional, & knowledgable. He finished in good time & was very organized, 5 STARS."
charles C.
oklahoma city, oklahoma
"He keep pushingAdvantage payment plan"
craig S.
oklahoma city, oklahoma
"Both the residential sales consultant and the Gordon Service Experts did outstanding work. The Sales consultant provided alot of options to go with. The Service did expert job on installing and insuring it worked."
duane c.
oklahoma, oklahoma
"your worker track mud all through my house they are not very clean"
charles H.
norman, oklahoma
douglas P.
oklahoma city, oklahoma
"Service Technician was on time and did his job in a timely manner"
john warren W.
norman, oklahoma
"very thorough, very understanding, had good information"
anita H.
edmond, oklahoma
"My technician was great. Im not happy with the scheduling. I book a maintenance appointment 4-6 weeks in advance and the last two times Ive been told they havefamily emergencies and ask if I can reschedule. Very frustrating"
lowen N.
yukon, oklahoma
"Price beyond high ridiculous. Tech wasnt professional, price ofr jod was totally inflated would rec9mmend thia company to no one"
m/m cleveland C.
norman, oklahoma
sheri R.
midwest city, oklahoma
"The technician's semi-annual visit took almost two hours."
ricky C.
moore, oklahoma
"Brandon is an excellent sales rep. He is very knowledgeable about everything and has fixed a lot of the problems we have had in our air conditioner system and also showed us the condition of our insulation which was horrible. He arranged to have all of that horrible insulation sucked out of our roof and replaced it with new insulation. Plus, he filled out the form we needed to get a rebate from our electric company."
diane G.
choctaw, oklahoma
"The two technician/installers arrived on time with my new H&A system. They were polite and got right to work. They cleaned up the job site nicely."
diane W.
norman, oklahoma
"Gordons is very expensive"
ms adams A.
norman, oklahoma
"Arrived on time. Very courteous. Did a great job!"
robyn C.
midwest city, oklahoma
"The guys that came out were great I feel like if the job was done right the first time I would have not needed the service call."
charles T.
oklahoma city, oklahoma
"They were very nice and knowledgeable."
lauren M.
okc, oklahoma
"The service is always excellent."
mr bergman B.
mcloud, oklahoma
"Gone good. Nice guy. Clean looking uniform. Answered all my questions."
mark R.
edmond, oklahoma
"Was very pleased with the service provided"
shaun B.
edmond, oklahoma
"we had the impression the plumber was coming when we called. Did not have service until the next day. Service was expensive compared to what we have paid other companies in the past. Will give preference to other plumbing services in the future that respond quicker and are more reasonably priced."
rina K.
yukon, oklahoma
"Clayvin was very friendly and professional."
tom M.
moore, oklahoma
"Because a salesman did not show up with the tech this time like they have in the past. Unless the tech called him and told him not to come."
justin G.
oklahoma city, oklahoma
"He seamed to know what he was doing and did it."
h.a. C.
norman, oklahoma
raymond T.
midwest city, oklahoma
doyle P.
oklahoma city, oklahoma
"Tech was a nice guy but he made a big mistake."
jackie G.
moore, oklahoma
"Very nice technician. Explained everything."
marie K.
newalla, oklahoma
raymond a. T.
midwest city, oklahoma
"I feel as tho from the sales ref, installers, plumbers, duct cleaners, and the system configures a job well done at this point."
sanford S.
edmond, oklahoma
"Knowledgeable, courteous and friendly."
stanley R.
moore, oklahoma
"They were professional and took there time to give me feedback on my concerns,Im still having problems with the estimate on the contract."
mr little L.
oklahoma city, oklahoma
"He went above and beyond to get the job done."
mr rich R.
newcastle, oklahoma
joe M.
midwest city, oklahoma
"TECHNICIAN VERY KNOWLEDGEABLE AND PROFESSIONAL"
austin E.
norman, oklahoma
joyce P.
moore, oklahoma
"He was very nice informed and helpful"
lara K.
oklahoma city, oklahoma
"Everything Works and the techs are always polite and good at their job!"
lee H.
oklahoma city, oklahoma
"The quote provided was $1,300; however, the pre-assembled (noted as DIY install) for a replacement of the same model of sump pump is only $400. Additionally, it turns out the current sump pump only had a bad float switch, so it wasnt required for a full replacement. The service call was $79; however, the website mentions free estimates, and no service was provided. However, the technician Gabe was very nice, and he arrived the morning following my request for an appointment."
john D.
norman, oklahoma
"I called on Saturday evening to report that my house was very warm because the AC wasnt working, but I received no reply until regular business hours on Monday. Ethan did an excellent job as far as I can tell. (Because the weather is cool since Monday, I havent yet used the AC.)"
anita B.
norman, oklahoma
"Seemed efficient"
debbie B.
norman, oklahoma
"Technician has not finished fixing the problem."
cheryl D.
oklahoma city, oklahoma
"Showed up day scheduled. Later than expected. Personable and worked hard but appeared nit to have standard parts in truck."
brenda W.
norman, oklahoma
"Technician was very thorough."
lindsay R.
norman, oklahoma
ashley B.
oklahoma city, oklahoma
"Haskell was very quick nice and gave tips on how to prevent these problems from happening in the future! He also came out in the rain and snaked the roof! Only took about 15 minutes!"
kim G.
oklahoma city, oklahoma
"They were on time and did a great job."
paul H.
newalla, oklahoma
mr horin H.
norman, oklahoma
steve H.
del city, oklahoma
"Professional and knowledgeable."
frances S.
norman, oklahoma
"Stephen is knowledgeable, timely and he listens well."
charles woolsey W.
midwest city, oklahoma
"Ethan changed my opinion of your company because of his demeanor, attitude and skill. Ive been with you for years and was ready to leave. I also appreciate your lady staff for their consideration."
karen E.
norman, oklahoma
"All my questions were answered; technician was polite and efficient."
jim D.
norman, oklahoma
"Desmond was competent and conscientious. Kept me informed and answered all my questions."
prosper G.
moore, oklahoma
nolan K.
norman, oklahoma
"Complied with all my requests."
kay F.
norman, oklahoma
"Mr Jones was very professional and pleasant. He did an excellent job!"
roland D.
oklahoma city, oklahoma
"very knowledgeable and friendly"
donald B.
edmond, oklahoma
donald W.
oklahoma city, oklahoma
"Friendly, knowledgeable, and helpful."
ethelyn C.
moore, oklahoma
clay K.
norman, oklahoma
"I asked if he replaced the filter and he said yes to my face , but when I checked the back room I found a cover for the squirrel cage between my washer and the wall then I removed the cover to the unit and there was no filter."
marilyn C.
moore, oklahoma
"George took extra time to check out our concerns about our heat pump & why the A/C would not come and explained what the problem was."
brett B.
the village, oklahoma
"Pleasant technician. Knowledgeable."
peggy S.
norman, oklahoma
"Effecient, knowledgable, and repectful."
don F.
yukon, oklahoma
raymond T.
midwest city, oklahoma
"Sales reps Edward and Steven were very professional and answered all our questions."
sandra J.
choctaw, oklahoma
"they were very nice, helpful, and seemed knowledgable"
ron C.
norman, oklahoma
"Service was great but i dont want a salesman coming each service visit."
james N.
oklahoma city, oklahoma
"Attention to detail given to complete the job"
eldon M.
oklahoma city, oklahoma
"No service from company? No call no service date."
saundra S.
oklahoma city, oklahoma
"Professional demeanor and made sure he answered any and all questions I had. I will definitely ask for him again for future service and maintenance."
marcella S.
spencer, oklahoma
"He came in and he did what he supposed to do"
david K.
midwest city, oklahoma
mr brown B.
oklahoma city, oklahoma
"Calvin explained things in a way I could understand. He helped me with concerns I had"
arthene P.
oklahoma city, oklahoma
"He found and fixed the point of clog."
dennis W.
oklahoma city, oklahoma
tim B.
oklahoma city, oklahoma
"Preston was very kind, knowledgeable and professional at the initial visit to explain the water filtration system. He was very honest about the cost involved and so there were no surprises. Hes just a really nice guy!"
clyde A.
edmond, oklahoma
"Mr. Hendricks was ever so kind and very astute in taking care of the job he was sent here to do. Thank you,"
maribel M.
oklahoma city, oklahoma
"Friendly"
angel O.
bethany, oklahoma
"Ethan was very professional and answer all my questions"
tom H.
norman, oklahoma
roger S.
norman, oklahoma
"Claytin Jones was very professional and easy to talk with"
jimmie G.
midwest city, oklahoma
reem O.
oklahoma city, oklahoma
"The tech turned on the outside faucet without asking/telling me and it flooded the house."
thomas B.
edmond, oklahoma
lynn T.
oklahoma city, oklahoma
"The rep was nice and professional. He recommend we purchase a surge protector for our unit. This is the first time that was mentioned and is something that really should have been part of the original purchase. Why wasn't it? It was also recommended that we clean the ducts. The rep cleaned them a year ago. I actually had them cleaned twice while I was chasing down an odor. Once by another company and then by Gordon's. I did have some chicken I was boiling burn down and fill the kitchen with smoke. Non of the smoke detectors went off. Would that have caused them to be dirty enough to need cleaning? Would have liked to see a video. Only two of the three return filters were replaced. It feels like Gordon's is always selling something and the prices are high. We are annoyed about the surge protector but of course will be calling to get that done."
anna F.
oklahoma city, oklahoma
"I have always been happy with the quality of their work. They clean up the work area."
john K.
edmond, oklahoma
"I was rescheduled again."
robert M.
oklahoma city, oklahoma
"He was very thorough, friendly, and provided a great and efficient suggestion to have insulation checked to keep summer heat out."
raymond P.
midwest city, oklahoma
"Technician WAS VERY KNOWLEDGEABLE AND POLITE, went right to work and cleaned up after he was done.He answered my questions, and explained the choices I had for payment of maintenance agreement."
sarah R.
oklahoma city, oklahoma
david J.
oklahoma city, oklahoma
mr richardson R.
oklahoma city, oklahoma
"Our technician did an excellent job. He was careful to explain the different steps he took in the maintenance process, as well as any charges. He was professional and kind."
jackie V.
blanchard, oklahoma
"They worked very hard and for a long time to get my plumbing fixed"
joyce W.
midwest city, oklahoma
"I no longer trust the information provided by techs due to the sales push I experienced. Bringing a sales rep on a maintenance appt. that all of a sudden results in possible expensive repairs was just too obvious. If I was interested in other Gordon services, I would ask. I now am concerned if I have a potential problem with my AC, or was the information just a ruse to sell something. By the way, I am retired on Social Security and there is no way I would be able to afford your "Advantage Plan" for leasing HVAC system."
m/m cleveland C.
norman, oklahoma
"Tech was very friendly and explained what work he had done to the unit"
joe R.
edmond, oklahoma
"Haskell was a very experienced and knowledgeable plumber. He diagnosed the problem quickly, and broke it down in terms I could understand. Very friendly, great customer service skills. He uncovered a large issue under our slab. We want to have him come back out soon to fix it."
ricky C.
moore, oklahoma
"He is a very intelligent technician and he does excellent work. He is very nice too."
elizabeth H.
oklahoma city, oklahoma
"Professionalism."
irvin wagner W.
norman, oklahoma
"100"
irvin wagner W.
norman, oklahoma
"Knowledgable, polite, efficient"
larry F.
oklahoma city, oklahoma
"Desmond worked long hours into the night to repair caused by original install"
albert L.
norman, oklahoma
"Wow, both Denis Johnson and the tech guy were superb, filled with info and very helpful, and very human too."
mr golden G.
oklahoma city, oklahoma
"the last 2 people here did the job in no time and and answered all of my questions"
janice B.
moore, oklahoma
"Very thorough and explained everything he was doing."
rick F.
oklahoma city, oklahoma
"Clayvin was very professional and explained what he did and suggested some additional option. On time and checked several things on our unit."
david G.
oklahoma city, oklahoma
"The appointment was from 4-6.I finally called at 6:05 because I hadn't heard anything. Found out he was running late. My husband was in the hospital and I made special arrangements to be home"
donna H.
oklahoma city, oklahoma
sarah H.
midwest city, oklahoma
"Cody was very kind and did a great job fixing my issue."
gregory C.
edmond, oklahoma
"Excellent customer service."
david K.
newalla, oklahoma
"Very thorough and pleasant to work with."
mr ingram I.
midwest city, oklahoma
"Responsiveness, professionalism and quality of the work"
linda D.
moore, oklahoma
"Checked all plumbing, opened a drain"
greg T.
norman, oklahoma
"I was very satisfied with the service that George provided in diagnosing and replacing the faulty control hub and panel on my Lennox system. I am mostly satisfied with the system, although its inability to self-diagnose faults in the control system itself did lead to a rather lengthy resolution. Fortunately, it occurred at a time when the weather was not extreme."
mr maurey M.
moore, oklahoma
"Our technician was fast, efficient, and explained everything. The phone consultant was very understanding and sent someone very rapidly."
gary G.
norman, oklahoma
"Very friendly and knowledgeable"
herb F.
oklahoma city, oklahoma
"The technician was very methodical and thorough."
catherine C.
oklahoma city, oklahoma
"He provided excellent service. I had an issue with my drain and he fixed it."
chris C.
norman, oklahoma
cindy K.
bethany, oklahoma
taprina M.
edmond, oklahoma
"Was on time, knowledgeable, and explained everything well."
debbie B.
norman, oklahoma
"Came promptly"
verlisher C.
moore, oklahoma
"Damien was pleasant and knowledgeable. He was respectful of my home and answered all my questions."
ms childers C.
oklahoma city, oklahoma
stan S.
oklahoma city, oklahoma
"Replaced the filter"
patrick R.
midwest city, oklahoma
"Everything installation went well, but the sales person (Silver) was horrible. First she quoted and had brought out the wrong style (downflow needed, upflow sold and brought) then when the upgrade filter wasn't able to be installed I was still charged for it. It took numerous calls over a 5 day span to get a response and then another few days to get the money back. The system was installed the first week of December and it's now Feb. 29th and I still haven't seen my rebate. She dropped the ball in every aspect of the transaction and I got screwed over at every turn. I just want someone to make this right, a rebate would suffice."
charlene D.
oklahoma city, oklahoma
"He was efficient and personable."
christine M.
oklahoma city, oklahoma
"Complete confidence in everything they did for my home & family."
ms turner T.
midwest city, oklahoma
"tech thought he was doing a winter check in stead of a summer check up"
walt C.
norman, oklahoma
judy K.
moore, oklahoma
"He was very pleasant knowledgeable young man Got the job done very quickly and explained what he was doing and why"
eugene W.
midwest city, oklahoma
"The technician did an excellent job, showed me some things about the system I didnt know. Was very useful. Excellent service. Thank you."
gary H.
midwest city, oklahoma
"300.00 dollars to change a faucet valve is unrealistic.. especially for seniors. I dont care if he had to go after the part, Im done with Gordons."
stephen S.
midwest city, oklahoma
"AJ is knowledgeable and personable."
robyn C.
midwest city, oklahoma
"Quick, on time, friendly."
daniel N.
edmond, oklahoma
"Technician was very helpful, friendly, and knowledgeable. The only knock is that he showed up a touch after 12 on an appt window scheduled for 10-12 arrival. Not a huge deal but worth mentioning."
carolyn H.
oklahoma city, oklahoma
"I wrote a detailed report earlier praising my tech, however gave his name wrong. I listed Aaron Murphy but his name is Aaron Wilson. He did such a great job!!"
robert P.
blanchard, oklahoma
"Service was complete and accomplished. in a timely manner"
ephraim j. S.
moore, oklahoma
"There were two men , one in training . I enjoyed watching them work out the problem."
mary M.
oklahoma city, oklahoma
"Will is one of my favorite service guys. He's always willing to explain to me what he's doing an why..."
ulysses J.
oklahoma city, oklahoma
"He did a great job!"
james A.
oklahoma city, oklahoma
lisa O.
oklahoma city, oklahoma
"The technician told us that he cleared the clog however the drain was stopped up the next day."
pennie S.
mccloud, oklahoma
"George finally took the time to show me things about my unit that nobody else did answer some questions though I was still confused on some things I understand it more now"
ozment O.
norman, oklahoma
"The service person was very attentive to the job he was doing."
glen C.
tuttle, oklahoma
"Clayton was here promptly and was very knowledgeable and through. We had him show us how to set the thermostat in addition to the regular duties and were very pleased with the results."
ken B.
moore, oklahoma
"George completed the PM on our furnace in a timely matter and explained thoroughly the recommendations in correcting some issues with the furnace."
richard L.
oklahoma city, oklahoma
"Service expert was extremely knowledgeable and explained everything in detail"
victor H.
norman, oklahoma
"Courteous, helpful suggestions, possible future needs, etc."
james T.
oklahoma city, oklahoma
"After arriving well outside the three hour window the "technician" quoted me $4500 to completely destroy the bathroom and replace all the pipes out from our house to the main on the advice of a 16th century german occult magic tool otherwise known as half a wire clothes hanger. After consulting another licensed plumber it was discovered to be a small problem that was fixed in roughly two hours for approximately the cost you all charge to run a simple camera check."
terry D.
oklahoma city, oklahoma
"Desmond Tilly was very pleasant and professional in handling our service."
rhonda J.
okc, oklahoma
"The young man was very polite. Very speedy and explained everything he done."
ms lewis L.
choctaw, oklahoma
michael gillispie G.
del city, oklahoma
judy F.
shawnee, oklahoma
"Very good I felt the service person was very professional"
sonja S.
oklahoma city, oklahoma
"Very good customer service. Friendly and professional. Even swept the floor before they left."
brenton W.
edmond, oklahoma
"On time and thorough."
anthony D.
norman, oklahoma
"Good guy and fixed our problem."
lonnie W.
spencer, oklahoma
jennifer A.
moore, oklahoma
"We had an actual need to get heat working in our home again. Instead of getting someone to come and do their best to get heat working again I got a sales pitch to replace our entire system and sign up for the Advantage Plan. I assumed that was about to be the case when I saw 2 people walking toward my door. One was clearly the technician dressed to work. The other was obviously the sales guy. I will never call Gordon's again. If anyone asks, I will recommend the company that actually helped us and fixed our system 2 hours after Gordon's left and tell them to definitely not call Gordon's. I'm sure the Advantage Plan is great for some people and I had heard the pitch before. But this was not the time to try and convince me there was nothing that could be done to get our system working again without replacing the whole thing. That was proven false literally 2 hours later."
ron R.
norman, oklahoma
"The tech was very fast and keep me informed of what he was doing. HE DID NOT TRY TO SELL ME SOMETHING I DID NOT NEED."
brian T.
lexington, oklahoma
"Service technician George was a 10. Scheduling was a 5 because the first appointment for service was a no call no show and I took time off from work to be home. The rescheduled service lacked communication. I was not contacted on my primary number."
don D.
norman, oklahoma
"Both visits the technicians were very knowledge and professional"
richard V.
midwest city, oklahoma
"The technician was very Thorough in his assessment of what the problem was and fixed the probem."
george A.
oklahoma, oklahoma
thomas A.
oklahoma city, oklahoma
"The install of the new equipment was timely and seemed to be well done. However, within a few hours there was an failure in the heating unit and after spending 48 hours without heat it has not yet been repaired."
mr hanger H.
norman, oklahoma
"I left an explanation with the Better Business Bureau. I gave you 5 out of 5 stars!"
aaron B.
moore, oklahoma
"He was friendly and courteous. He know his business."
mr grimes G.
oklahoma city, oklahoma
"Called the problem code in at 12:30 PM, by1:30 PM the technician was here found out that the fan motor had sheared the mounting bolts. Had to go get additional parts came back made the repairs and had it back up and running by 4:38 PM."
susan S.
oklahoma city, oklahoma
"Cody and Leo came in to correct connections to 3 toilets. The were on time, professional and efficient. When they finished, the work was done as it should have been done in the first place."
mr hall H.
norman, oklahoma
vivian D.
moore, oklahoma
mike R.
oklahoma city, oklahoma
"I had a problem. I notified Gordon's. A tech was sent to our home within a short time, and he fixed our problem within 15-20 minutes."
jayson H.
choctaw, oklahoma
ronnie W.
oklahoma city, oklahoma
"Clayvin kept me up to date let me know what he was doing and was very personable"
ms lewis L.
choctaw, oklahoma
"Everyone who has been here in past couple days was very friendly and helpful."
george W.
del city, oklahoma
"The man talked to me a explain what he was doing and how it worked"
jay T.
oklahoma city, oklahoma
"Tech was very polite, courteous and thorough No problems what so ever"
danna P.
norman, oklahoma
"The sales consultant explained the program thuroghly and was very knowlegable and friendly."
doug B.
yukon, oklahoma
"Ethan found the problem with our heater and got it to working."
george C.
oklahoma city, oklahoma
"Timely response to our problem. Both technicians were understandable and informative."
mike W.
choctaw, oklahoma
jorge D.
moore, oklahoma
"Blatantly ripped us off. All he did was tighten a screw on faucet handle and a simple drain out. Was over charged for this service. Definitely going to post my complaint anywhere I can online to warn people to avoid this company!"
fred S.
norman, oklahoma
"Keep me informed in a very pleasant manner. Appeared knowledgeable about his tasks and made suggestions about possible future service."
gatekeeper strg S.
edmond, oklahoma
"The service was excellent."
william H.
midwest city, oklahoma
"Ten seconds after he arrived we were OLD FRIENDS. Fine young man! Knew what to do and did it."
cynthia L.
noble, oklahoma
"Just satisfied with ethans work."
gaylon hawkins H.
edmond, oklahoma
edmond B.
newalla, oklahoma
"The assessment of our issues and implementation of a fix for them was handled professionally and quickly. Daniel is very courteous, knowledgeable, and good at his job."
william D.
norman, oklahoma
"Appointment scheduling, confirmation, notice that technician was enroute, on time arrival, attention to task; all done as expected. No surprises or unexpected charges."
terry D.
oklahoma city, oklahoma
"The tech was very courteous and professional."
sharon M.
yukon, oklahoma
dr dupell D.
norman, oklahoma
"Desmond was personable, courteous, efficient and professional. Explained things in a thorough, understandable manner."
gregory W.
moore, oklahoma
"They did good."
janet F.
norman, oklahoma
"Service tech was very courteous and proficient, had an exceptional attitude,and answered all questions we had."
judith C.
norman, oklahoma
"Knowledgeable technician."
diane W.
norman, oklahoma
"Handled all our work well. Friendly and professional. Found possible new problems."
mary C.
oklahoma city, oklahoma
"Randy did everything to make sure we received the best value for our money."
hurchell A.
oklahoma city, oklahoma
rick H.
oklahoma city, oklahoma
"Installation was fairly quick. Tech was a really nice guy. Enjoyed talking with him."
david G.
oklahoma city, oklahoma
"System for notifying me when service/maintenance is needed."
ralph C.
choctaw, oklahoma
"Presented a Professional image"
bob L.
norman, oklahoma
"He came on time, was very nice and friendly, very neat, and he knew what he was doing. He gave us information about other services."
twila W.
oklahoma city, oklahoma
"He was very knowledgeable and explained things very well"
diane j W.
norman, oklahoma
"Very competent, friendly and helpful with information. We liked him!!"
michael T.
midwest city, oklahoma
"Aaron and Kevin did an excellent job on our heater. They were very professional and pleasant explaining to us what the repairs was about. Had expert knowledge."
david G.
oklahoma city, oklahoma
"very professional, knowledgeable about system, neat in appearance, willing to answer all questions"
ray V.
oklahoma city, oklahoma
"Techs came in and got to work. Friendly and professional."
loraine F.
norman, oklahoma
"Considerate, helpful, explained all"
larry M.
oklahoma city, oklahoma
"good call."
david H.
norman, oklahoma
robert P.
edmond, oklahoma
"Very profession on time service"
claude D.
norman, oklahoma
"Finally, after complaining four years about how many hours were required to heat my house, Ethan and his companion, but mainly Ethan, pointed out that I had purchased a two-stage system for heat and AC. This system was incompatible with my existing thermostat. Thus, I had to buy a new thermostat. It is shocking to me that no previous service technician had any idea what to do about my slow heating problem. I will continue paying for bi-annual service only if Ethan services my system. My responses to the questions below are predicated on his service to me, in particular, and do not apply to any other service technician."
john K.
noble, oklahoma
"On time and professional, knew what the problem was and fixed it."
walter W.
oklahoma city, oklahoma
rod C.
tuttle, oklahoma
"Cody did an excellent job and the s very professional. But the tank has had issues getting to temperature. Do you have been out twice and will be back out tomorrow,"
diane W.
norman, oklahoma
"Friendly, polite plumber and he did a good job."
ron S.
oklahoma city, oklahoma
"I rated 10 because of the great service and efficiency. Will cleared out my clogged sink and put in a new disposal for me. Im happy."
lindie C.
mustang, oklahoma
"Damien was extremely helpful and informed on each product. Not pushy at all but made sure I knew what I would or could be getting and scheduled my installation for the next day. I couldnt have been happier!"
jean R.
oklahoma city, oklahoma
fatima N.
yukon, oklahoma
"He was friendly and explained things well"
bryan F.
oklahoma city, oklahoma
"I asked for a camera scope and they didnt bring the correct one. So my service fee was a huge waste for him to tell me something I already knew. I was very clear when making my appointment what and where I needed the scope."
mr hufschmid H.
yukon, oklahoma
"prompt"
donna H.
oklahoma city, oklahoma
"You are sending this to the wrong person. I live in Florida"
david L.
norman, oklahoma
"The Technician was very efficient and informative"
catherine B.
oklahoma city, oklahoma
james W.
guthrie, oklahoma
"Didn't have filter on truck"
patrick I.
moore, oklahoma
"After i told him i tested the psi switch and felt the motor was warm and not coming on .he traced the problem down to the inducer motor and Did not have one on the truck . There for i am till cold"
hurley B.
oklahoma city, oklahoma
tim H.
del city, oklahoma
"Surprising me with 2 extra people showing up to my door without notifying me they were coming. Calvin was great"
mr updegraff U.
choctaw, oklahoma
marvin H.
oklahoma city, oklahoma
"Plumbing inspections are just an invitation to a sales pitch. I can drain and flush my own water heater. On one plumbing inspection a while back, our shower/tub faucet cartridge needed replacing. The Tech replaced it; and initially wrote up a ticket for $300. When I reminded him about the Service Agreement, he scratched out the $300, wrote $330, and gave me a $30 discount. Still $300--and he was right here in the house. Not a service call, and for a $25 part."
george d.
oklahoma city, oklahoma
"they were very professional, polite and did a great job!"
faye E.
del city, oklahoma
"The technician came less than 2 hours after I had placed my call. He was very polite, definitely knew what he was doing, and completed the job successfully within 20 minutes."
peter H.
oklahoma city, oklahoma
"Courteous Professional"
johnnie S.
oklahoma city, oklahoma
"Over all very satisfied with the performance and professionalism that Anthony and Brandon showed. Preston's was the tech who came out to run a camera but unfortunately he was not as thorough as he could have been but everything was brought back into perspective for me by Anthony and Brandon. So much so that I felt confident with their explanation and took there suggestions to have my entire line replaced. I dont normally do surveys but I felt I had to give credit to the guys who not only did a great job for me but helped me. Please tell they they did great."
timothy B.
oklahoma city, oklahoma
"It was later than the stated time but not too late. The plumber was excellent."
harvey P.
moore, oklahoma
"Preston Throckmorton"
melton W.
newalla, oklahoma
carol H.
moore, oklahoma
"It took a second Plummer to diagnosis and fix the problem. The first Plummer did not pass on info to second plummer. Have always used your business for heat and air and will continue to do so. Second plummer was more dependable than the first one, thank goodness."
deborah B.
oklahoma city, oklahoma
mr drayton D.
norman, oklahoma
kimberly R.
norman, oklahoma
"Even though service was good, I felt very uncomfortable with Calvin Welch in my home. After the initial service, he stayed way too long and his stories were not rational. I have had experience with someone who has had schizophrenia and I feel he is acting in the same way. Telling off the wall stories that were way off the mark. His contact with Bill Clinton and transporting packages between Bill Clinton and other well known industrial owners such as JB Hunt and Tyson. Saying the packages contained large sums of money. I could go on with the stories , but you should understand my discomfort as a woman in the house with only him."
michael R.
blanchard, oklahoma
"Technician was thorough, professional and informative."
harvey P.
moore, oklahoma
"Preston Throckmorton!! Outstanding service and sales."
trudy N.
midwest city, oklahoma
"The actual repair could not be made"
desem D.
edmond, oklahoma
steve C.
norman, oklahoma
david R.
newcastle, oklahoma
"Technician extremely nice and professional"
phil C.
oklahoma city, oklahoma
"He was on time if not early. Friendly, knowledgeable, respect of our house and us. Filled us in on all that he had found and not found. Clayvin recommended we have a humidifier installed in our system. His description of the humidifier was excellent and very convincing. We are now considering that we should have one installed. Thank you for sending him. If he is available next time please send Clayvin! Phil & Sandy Cooke"
michael S.
midwest city, oklahoma
ray D.
oklahoma city, oklahoma
mary C.
midwest city, oklahoma
"Excellent service"
scott B.
oklahoma city, oklahoma
"Explained things to us and didn't hesitate to check out the humidifier (in the attic)."
joyce H.
oklahoma city, oklahoma
"Fast efficient service, didn't hesitate, knew exactly what to do to replace the unit motor. Answered all questions with knowledge and expertise"
mr prado P.
newcastle, oklahoma
"Very professional Service and relates very well to customers that they are serving"
regina M.
yukon, oklahoma
"Knowledgeable"
john H.
norman, oklahoma
gloria C.
midwest city, oklahoma
"Did Good job"
gary P.
newalla, oklahoma
mr severe S.
oklahoma city, oklahoma
robert sr S.
choctaw, oklahoma
"The techs were very helpful and courteous. However, I'm not sure the problem has been solved. They said they would contact me in 2 weeks to see how things were going."
william T.
oklahoma city, oklahoma
"Fast efficient service. Preston was friendly and knowledgeable. Office staff patient and helpful."
mary H.
norman, oklahoma
john Y.
oklahoma city , oklahoma
"Haskell was very professional and got my water heater up and running quickly!"
jose N.
norman, oklahoma
"Your technain was very professional."
johnny G.
midwest city, oklahoma
"Daniel is making a difference at Gordons Heating, AC, and Plumbing. Hes an accomplished HVAC professional technician with in-depth knowledge, understanding, and experience. Hes a customer-oriented expert who ensured we received the best service possible. I appreciated his advice on the most efficient use of the unit thermostat. Great jobplease commend Daniel for his outstanding performance. I value his work and enthusiasm. Thank youJohn."
robert S.
bethany, oklahoma
brent S.
norman, oklahoma
"Clavin was very informative, knowledgeable and courteous."
david S.
oklahoma city, oklahoma
"On time, quickly went to work, had knowledge, gave me the info I needed, gave info to contact if anything wrong after visit"
david D.
norman, oklahoma
"The service call was due to a defect in a product that was under warranty. The problem with the unit occurred immediately after a routine service call about a week before. The timing of the event implicated the service call as the source of the failure, and I felt that the cost of repair should be borne by Gordons and the manufacturer...indeed, I was missing work as a consequence of the second visit. The supervisor was at first hesitant to bear all costs- but finally agreed after what I considered an unnecessary and protracted debate. All things considered, however, the service was prompt, the repairs were performed in a competent manner, and the settlement was equitable."
mrs kennedy K.
oklahoma city, oklahoma
"Desmond was very nice and efficient. He answered all my questions."
ruth W.
edmond, oklahoma
"Very professional and so, so nice"
ms turner T.
midwest city, oklahoma
steve T.
edmond, oklahoma
mr morrow M.
oklahoma city, oklahoma
"Knowledgeable service technician"
douglas P.
oklahoma city, oklahoma
"Technician did a great job. Located the problem with my heating system and repaired it in a short time."
lynda S.
norman, oklahoma
"Thorough, friendly, engaging Explained what he was doing and whyaccepted coffee and sat down to tell us about the new blue light product he sold us."
robert V.
oklahoma city, oklahoma
"Maintenance went fine. Seemed to be concentrating more on sales."
bob H.
norman, oklahoma
"Thorough, knowledgeable and good communicaton skills."
paoli M.
oklahoma city, oklahoma
"He. Was very pleasant and thorow"
brian S.
oklahoma city, oklahoma
liz M.
midwest city, oklahoma
"Did not diagnose the problem right away"
lourena S.
oklahoma city, oklahoma
"Sales was very thorough with info Installation techs were prompt very professional."
mark R.
oklahoma city, oklahoma
"The problem was fixed efficiently and the technician, Haskell, was great."
david L.
norman, oklahoma
bill B.
oklahoma city, oklahoma
richard H.
oklahoma city, oklahoma
"Tech professional"
frank D.
moore, oklahoma
terry D.
oklahoma city, oklahoma
"I had very good follow-up on my concerns about my top of the line heat pump unit with all the vibration and noise it was making while in heat pump mode. The latest tech did a very good job on making adjustments to the unit to quiet it down. I am however, still concerned about so much condensation drippage from the unit and I will call if it continues."
david M.
noble, oklahoma
"Clayton was very professional and efficient."
mr sanchez S.
yukon, oklahoma
"technician explained problem and options available"
dan T.
oklahoma city, oklahoma
"Good service"
patricia Z.
oklahoma city, oklahoma
"He explained things very well with my lots of questions."
michelle H.
oklahoma city, oklahoma
"Very knowledgeable, great workmanship, listened to what we wanted and delivered. All representatives were great to have working in the house."
monica H.
norman, oklahoma
ronny H.
del city, oklahoma
"My renter said it was fine"
mr miller M.
mustang, oklahoma
ms caudle C.
midwest city, oklahoma
betty B.
oklahoma city, oklahoma
"I didn't follow them around but they seemed to do a full check and were very friendly."
mr swann S.
yukon, oklahoma
"Professional, friendly, and very knowledgible."
mrs o'leary O.
norman, oklahoma
"Nice work with the initial diagnosis and sale of the new HVAC unit and hot water heater; timely response on installation; however, the installation of the units involved some problems including insufficient cleanup, call-back on HVAC unit and non-compliant hot water heater installation (unit not plumb and touching sheetrock wall)."
samuel R.
moore, oklahoma
"Awesome same day service"
eric D.
edmond, oklahoma
tom R.
norman, oklahoma
"He was thorough, friendly and helpful."
mark B.
newalla, oklahoma
"I asked for a plumber to fix a $30 part and instead was told that I had to pony up $2500 to fix everything. Then charge me $80 for coming out. If I would have known he wouldnt have touched it because it was not up to code I would have never called you all. And I will tell everyone I know not to use your plumbing services because you guys dont work on old plumbing. They can save their money not using Gordons. I know a lot of people that I am sharing this experience with."
ja carol rosacker R.
oklahoma city, oklahoma
paul R.
oklahoma city, oklahoma
"Cody did a neat and clean up job."
mary H.
oklahoma city, oklahoma
"Clayton was very friendly and knowledgeable. He was thorough in checking my heating system. He changed my filters and brought to my attention that there was another way to provide filters in the main furnace system I was unaware of."
roger C.
oklahoma city, oklahoma
"Very professional and timely. Went out of his way to provide two temporary heaters while waiting for installation of new heat and air."
mr gately G.
choctaw, oklahoma
"They fixed the problem"
truetta K.
moore, oklahoma
"AJ seemed to be very thorough and competent. He sat down with us and explained all he did and what his findings were. He was very pleasant and listened to us with our questions."
carol B.
midwest city, oklahoma
jan S.
mustang, oklahoma
"He was through, professional and timely."
cynthia T.
oklahoma city, oklahoma
carol W.
oklahoma city, oklahoma
"The technician was on time and all about business."
jessica T.
midwest city, oklahoma
"Fast and efficient!"
kate P.
norman, oklahoma
"Clayton seemed very thorough and was friendly and upbeat."
karen B.
edmond, oklahoma
"On time, professional, friendly, job well done"
dan R.
norman, oklahoma
"Have new a/c and heat unit in September and have had5 or 6 calls because the a/c or heater has stopped working. And you make an appointment with a electrician to come to my house and did not tell me when he was going to be there. And when I make an appointment the service person is two hours past the appointment time window"
anne D.
oklahoma city, oklahoma
elaine A.
norman, oklahoma
"Leo did a thorough job and informed me of what he found with my system."
art R.
oklahoma city, oklahoma
"Very nice young man, polite and knowledgeable."
john L.
norman, oklahoma
ronnie T.
yukon, oklahoma
"The Tech was very professional and nice"
stephen M.
norman, oklahoma
"Didnt introduce themselves. 2 men came and didnt explain why (seemed one was supervising, maybe) stayed in basement and said little when done. Not my typical experience with Service Experts"
jerry S.
oklahoma city, oklahoma
"Very professional"
regina M.
yukon, oklahoma
"It was all good. No problems"
jerry S.
oklahoma city, oklahoma
michael T.
midwest city, oklahoma
"Aaron was very professional and did a great job. Answered questions we had and showed us how leaking moisture could miss up the circuit board. We hope Aaron is our technician in the future."
mike T.
oklahoma city, oklahoma
gayla S.
bethany, oklahoma
"AJ was very helpful and explained everything to me."
ellen K.
norman, oklahoma
"Great crew, professional, knowledgable and respectful. Any problems were quickly analyzed, project was completed in the most efficiant and economical manner."
robert R.
edmond, oklahoma
"Quick response to my initial service request and quick response when needed parts arrived at my house. Repair was very well done and I was informed as William completed his work. Only down side I thought the charges were excessive for the work completed. The service managed did reduce my charges when I discussed it with him."
mr parasich P.
oklahoma city, oklahoma
"to much sales pitch"
andrew G.
oklahoma city, oklahoma
mr hutchinson H.
oklahoma city, oklahoma
"On time. very nice tech."
m/m cleveland C.
norman, oklahoma
"Super nice person"
joe S.
oklahoma city, oklahoma
"Clavin was a great technician but also took the time to explain how my system was doing and how to better take care of it."
gayle T.
midwest city, oklahoma
"Very courteous and thorough."
bill S.
oklahoma city, oklahoma
john H.
moore, oklahoma
jim A.
norman, oklahoma
"I believe 10 is reserved for special treatment, like emergency repairs at midnight or weekends"
cecilia yoder Y.
norman, oklahoma
"Technician effecient, professional ans courteous."
mel B.
norman, oklahoma
phyllis Y.
midwest city, oklahoma
arthell B.
edmond, oklahoma
"excellent customer service he explained everything"
darrell F.
norman, oklahoma
"They let me know in plenty of time that they were coming...very nice and informative..."
patrick R.
midwest city, oklahoma
"The ONLY saving grace for this interaction with Gordons was the professional installers. The salesperson was not readily available when there was an install issue because of her mistake, and even after she was notified, on the day of the install that the healthy air system couldnt be installed, I was still charged for it. This was on a credit card that interest was accruing on, will I see that refunded as well? It upsets me that I wasnt given a new accounting of cost prior to completion. It makes me question if the pricing for the unit was correct. I shouldnt have to fight and claw to fix your companys mistake. I also feel there was nothing done to assure customer satisfaction. Reach out and at least apologize for the error. I would think that spending nearly $10K would gain me a small margin of care from the Customer Service Manager. Feel free to reach out to me, but until then Ill be placing a review on Angies List, Yelp, and Google that are less than desirable."
peggy Y.
oklahoma city, oklahoma
judith B.
oklahoma city, oklahoma
"Service always very satisfactory."
john R.
norman, oklahoma
"Calvin is a TOP Technician - Loose "Calvin" and you loose me."
gayle H.
norman, oklahoma
"WE had a gas line leak. The tech didn"t know how to handle the problem."
nick F.
edmond, oklahoma
"I was lied to!"
mary M.
oklahoma city, oklahoma
"Very Nice, Helpful, Ans all my questrions"
mr lewis L.
norman, oklahoma
mr scolli S.
yukon, oklahoma
"Called and was timely, still waiting on air filter replacement order"
terrie A.
norman, oklahoma
"He was very helpful & proffesional!"
robert M.
bethany, oklahoma
"he found an issue that was important to fix. The unit had been initially installed with this error but he saw it and fixed it."
steve P.
oklahoma city, oklahoma
dewayne B.
oklahoma city, oklahoma
"The tech was very nice and knew what he was doing."
pam T.
moore, oklahoma
"Clayton was very friendly and helpful. Knowledgeable and answered my questions. I had heat! Very important this time of year!"
louis B.
oklahoma city, oklahoma
"My water sprinkler was not reconnected My neighbors retaining wall was damaged"
larry M.
midwest city, oklahoma
"Technicians were late. They missed the 2 hour window I was given by over an hour."
carolyn H.
warr acres, oklahoma
"Clayton was very thorough, conscientious, and patiently explained things to me I hadn't known or understood. And he was very considerate in removing his shoes before coming in my house...all in all, he was wonderful!!!"
ms tackett T.
del city, oklahoma
"The technician inspected my heater thoroughly and asked if I was having any issues with the unit. He was very professional and friendly. He discussed other services for future service."
colin P.
oklahoma city, oklahoma
"Guys are awesome. Do a great job and are very professional."
don S.
moore, oklahoma
maureen W.
the village, oklahoma
"Preston was extremely helpful and totally courteous and professional. There was a mistake made originally. Preston corrected the error and followed through until resolved."
cecelia Y.
norman, oklahoma
"Fast service. Technician provided good information. Excellent communication."
mr goddard G.
moore, oklahoma
"Clayvin (Technician), explained everything that he performed, with recommendations changes, updates or corrections needed for my system. Also Alan Sultuska tried to help us to take part in the Advantage Program, but ALAS, we were turned down. But we did appreciate his efforts."
richard H.
oklahoma city, oklahoma
"ok"
don M.
edmond, oklahoma
ms bounds B.
oklahoma city, oklahoma
"They seemed to do a thorough job."
mike S.
oklahoma city, oklahoma
"Fast, knowledgeable, polite and CLEAN"
wayne C.
oklahoma city, oklahoma
herman C.
norman, oklahoma
"professional appearance & knowledge of technician."
charles H.
norman, oklahoma
twila W.
oklahoma city, oklahoma
"everything was taken care of and our kitchen is working well again"
bert P.
norman, oklahoma
"Courteous and professional"
jerry C.
norman, oklahoma
"Fast professional service by friendly staff."
marshall G.
oklahoma city, oklahoma
"Didnt clean up very well. Disappointed"
william K.
oklahoma city, oklahoma
"THIS YOUNG MAN IS VERY PLEASANT AND EFFICIENT. HE HAS BEEN AT MY HOUSE TWICE AND ALWAYS ANSWERS ALL MY QUESTIONS AND ADDRESSES ALL MY CONCERNS."
tony P.
norman, oklahoma
"Clayvin was so nice and explained everything perfectly. He went above and beyond . Was so patient and did not hurry us . Would have him back again !"
gary G.
norman, oklahoma
"Very professional and friendly."
robert F.
norman, oklahoma
judith G.
oklahoma city, oklahoma
"On time. Appropriate information."