Gordon's Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 4,674 Reviews
gordon G.
del city, oklahoma
caye A.
norman, oklahoma
"Quick, professional, friendly service"
jim H.
norman, oklahoma
"Ed was very professional and knowledgeable about the products which helped us make our decision. The technicians that installed the system were professional, courteous, and knew what they were doing!"
vannessa K.
oklahoma city, oklahoma
"Rick went above and beyond for us! He was very knowledgeable and showed us genuine care for our particular situation. We even got into talking about our faith and that was just so refreshing for a company to openly talk about it when appropriate with their customers. I love that the most!!"
ms price P.
norman, oklahoma
"The inspection and explanation were very thorough and done in an efficient manner. The technician was very friendly as was the other gentleman who accompanied him."
carman P.
newalla, oklahoma
"because I had a major leak in the bathroom and in an hour it was fixed"
m/m cappello C.
oklahoma city, oklahoma
"I love our technicians - Eric and Aaron. They are clear, concise and honest."
dan M.
blanchard, oklahoma
"Polite,appeared to know his job took time to answer my questions"
gary I.
del city, nebraska
linda D.
moore, oklahoma
"Efficient, friendly"
dorothy F.
midwest city, oklahoma
"The technician sold mother a $90 carbon monoxide detector she did not need.He claimed her detector only alarmed at 400 ppm. It alarms starting at 70 ppm."
david L.
norman, oklahoma
mrs marjorie A.
moore, oklahoma
ladonna S.
oklahoma city, oklahoma
"My air conditioner was repaired the same day I first called in the problem. As always, the technician was polite and efficient. Once he verified the problem, I was given accurate cost of parts and labor."
larry F.
oklahoma city, oklahoma
"A.J. always explains everything completely"
don V.
midwest city, oklahoma
pacific properties P.
oklahoma city, oklahoma
"No one showed up"
angela L.
moore, oklahoma
"Gordons has always been wonderful"
ernest B.
oklahoma city, oklahoma
"On time and professional"
debbie G.
newalla, oklahoma
"They come in the allotted time. They are respectful of my home. They explained what they are doing and why."
shawnalee D.
edmond, oklahoma
"Daniel was wonderful so personable, friendly and polite. And he loved my dog and my dog loves him and anybody that loves my dog that much cant be a bad person. He was very efficient and completed it within a very short period of time and explain the contract to me"
scott B.
oklahoma city, oklahoma
"The air conditioner works again."
stan S.
oklahoma city, oklahoma
"1. Knew what he was doing. 2. Professional. 3. On time."
ms leafgreen L.
norman, oklahoma
kelly W.
norman, oklahoma
"Great job"
ray V.
oklahoma city, oklahoma
"Always does good work and provides sound recommendations"
pam K.
oklahoma city, oklahoma
"The technicians were professional and courtesy. The job included replacing 2 bathroom sink stoppers and unclogging a drain. The bill for this work exceeded $400. I was shocked and extremely unhappy with this amount for so minor the work."
jerry F.
bethany, oklahoma
"Well Deserved"
ethelyn C.
moore, oklahoma
mary S.
norman, oklahoma
"Steven was super nice, informative, and gave me a discount. I am unemployed and that was a nice surprise. I will be using Gordons when I get ready to buy a new system."
ms speckman S.
edmond, oklahoma
"The technician was very speedy and thorough and he took the time to go through everything he had done and also made a few suggestions for the next time."
douglas P.
oklahoma city, oklahoma
"Person was knowledgeable and did his work in a timely manner"
paul L.
norman, oklahoma
"chris et al were prompt friendly and very efficient, went above and behyond staying until after 9pm to get the job finished!"
david S.
oklahoma city, oklahoma
"William was knowledgeable and professional."
robert C.
midwest city, oklahoma
"Very professional service"
matthew K.
midwest city, oklahoma
"The gentleman was nice and polite and kept us informed about how long he would be to get here."
rick H.
oklahoma city, oklahoma
"Very satisfied"
mr mitchell M.
oklahoma city, oklahoma
"The tech diagnosed the problem of a leaking toilet bowl to be an unseated seal which allowed water to periodically drain from the bowl. The seal was reset, however the next day the problem returned. I called Gordons to report the problem and was informed that they would make another appointment to revisit the problem. After Gordon consulted with the plumber I was informed that a rebuild of the bowl apparatus might be required. I chose to post pone the work do to cost estimates."
keith M.
edmond, oklahoma
"Professional friendly Knowledgeable"
ed carol stokes S.
norman, oklahoma
"The tech was very polite and professional. However in doing the repair additional damage was done by a hairline crack in the pipe when the tech was going to remove the leaking faucet causing a more extensive and more expensive repair having to be done when I was going for the cheapest fix. Plus having to have another repair person to repair my sheetrock from the tech having to cut into my livingroom wall to get to the pipes. So to get my leak fixed it went from the cheapest fix to a potential cost of 1100. But to cut it down I'm doing the advantage plan and getting a new water heater for 37.00 per month for 10 years. To make my repair cost only 300.00. But I still also have to pay someone to fix my wall when damage not of my doing was done. Normally I'm usually happy with my service this was unexpected. My builder is also to blame for cutting corners and causing it to be difficult to fix things when needed by not having an access panel to things like this. I will still use service experts for my heating/air."
arthene P.
oklahoma city, oklahoma
"The actual work was done per agreement and with care . My problem is that they were to be here between 8 and 10 am. Service Master which was to tear out affected wall when the hot water tank was removed.....was on site at this time to do their work. Your staff was sent on another call ahead of our agreed time and did not arrive until lunch time. This means Service Master's workers waited and waited and waited. I called Gordon's and was told they would be here shortly. Shortly wasn't until NOON.IF you HAD to do this, you should have called me so I could send Service Master on to their next job AND made me have a better attitude towards Service Experts."
nadine S.
norman, oklahoma
"Not happy about what transpired Wednesday evening on scheduling todays appointment. Otherwise it was good how you all made it right."
catherine P.
choctaw, oklahoma
m/m mauldin M.
norman, oklahoma
"Calvin Welch is very dedicated!"
chris B.
edmond, oklahoma
george W.
del city, oklahoma
"This tech was very good at his job I was very impressed with him"
charlesbarnes C.
moore, oklahoma
"Very friendly and professional."
micki C.
oklahoma city, oklahoma
"I was able to get an appoint the same day I called and you all where 30 minutes earlier than quoted."
paul F.
oklahoma city, oklahoma
"Great repairman, polite & professional, expert craftsmanship"
mark B.
oklahoma city, oklahoma
"Did a good job"
david S.
moore, oklahoma
"Daniel was quick, very professional. Took the time to explain what he did."
clee T.
choctaw, oklahoma
"Storm took out elec. Wednesday called Thursday and tech came out. said that had to order parts and would call me. No phone call and stil waiting in with no AC for 5 days in a hot house."
lynda W.
oklahoma city, oklahoma
sheryl M.
moore, oklahoma
sarah H.
norman, oklahoma
"Technician was very professional, provided service needed."
gary K.
norman, oklahoma
matt S.
moore, oklahoma
"The service was fine, but you guys showed up 40 minutes late. It was supposed to be from 4-6. I confirmed early in the day that I would be home and that you would call and let me know when you were on the way. I missed a call at 4 and called back 5 minutes later. Then you said he was redirected because I didn't answer. Why? I was home and confirmed this earlier. Then your called at 5 and said you were on the way and showed up @6:40! I am an advantage customer and do not feel the love at all."
vanessa B.
midwest city, oklahoma
"Company did not honor my initial request to run wires to AC but decided to try and connect WIFI against my wishes. After 4 days of messing with AC causing inconveniences to renter and family, running the wires were the fix for the machine. Did not like that a bill was sent to collections that I was not aware. If I would have been called or SENT a notice, the bill could have been settled over the phone."
martin M.
okc, oklahoma
"Evryone was very thorough and helpful."
mr tostenson*** T.
midwest city, oklahoma
"Excellent in their knowledge and professionalism. Was honest about the old system needing to be replaced. Referred us to a sales consultant for a new unit."
carmen C.
midwest city, oklahoma
"the tech responded in a timely fashion"
aaron M.
tuttle, oklahoma
"Repair was completed quickly and done very well. Excellent customer service!"
carol R.
oklahoma city, oklahoma
"I really like the technician but he wasnt able to come up with an estimate for multiple options. We have heat and air needs that I dont know what the possible solutions are."
judith C.
norman, oklahoma
"Aaron was friendly, knowledgeable, took care of the situation"
terry D.
oklahoma city, oklahoma
"Got the same answer on all three tech visits. The tech's were helpful and gave recommendations for use to contact Cox cable for extension of our wi-fi spread."
raymond P.
midwest city, oklahoma
"Robert not only checked the furnace, he also checked the A/C. He changed out the filter on the furnace, and then took off the covers on the /C compressor and cleaned those filters ( THey were totally covered in dust, grass clippings. I don't think they were ever cleaned. Anyway he worked quickly and was very polite."
bonnie O.
purcell, oklahoma
mr streater S.
oklahoma city, oklahoma
mr streater S.
oklahoma city, oklahoma
justin G.
oklahoma city, oklahoma
"He showed up when promised, did he thing and left."
edward M.
norman, oklahoma
"Silver was a God send. She came to our rescue! While having a busy day north of OKC , she brought us a window A/C to keep us alive. The installers, Shawn and Collin "walk on water" !!!! They worked in 3 digit heat to get us going again, and finished ahead of time. These three are incredible!!! Silver, Shawn and Collin are FABULOUR REPS for your company."
jim E.
oklahoma city, oklahoma
"Knowledgeable, friendly, respectful and concerned about doing a good job."
dan S.
mustang, oklahoma
robert T.
oklahoma city, oklahoma
"very professional very nice young man"
mr earley E.
norman, oklahoma
alan G.
shawnee, oklahoma
"Called after business hours but got service same day"
charles C.
mustang, oklahoma
"Super nice young man who took care of our problem in a quick and efficient manner."
mandy D.
norman, oklahoma
"Didnt show up until 7 hours later. Even when I called to see where they were, I was told it would be an hour. It was then 3 hours later."
bob F.
edmond, oklahoma
"Tech was very polite and professional. Got things going quickly!"
regina M.
oklahoma city, oklahoma
"We had an emergency. He came an adjusted a few things and charged us 99 plus the device fee of 80. He called it trouble shooting. For 20 minutes. NEVER AGAIN! We have used you all for at least 16 years and have been satisfied with service. Not so this time!"
bob F.
choctaw, oklahoma
"Aaron the technician and Silver Fries were both very knowledgeable of their jobs and extremely courteous."
starla T.
moore, oklahoma
"no 1 gets a 10"
betsy P.
norman, oklahoma
"Good job."
louise W.
norman, oklahoma
"Both technicians were excellent. My ratings is based on conversations with scheduling. Two representatives said they would waive the service fee and two said, emphatically, that they could not waive the fee. That was up to the technician. There should not be such a variation in what they can and cannot do. My main complaint is scheduling on an emergency basis. I recognize that this means I may or may not have a service call, based on the number of calls. My complaint is that the representatives say they have no idea how many emergency calls are scheduled, so they have no way of even estimating whether a technician will show up. It is extremely poor service to possibly over schedule, and then not have the courtesy to even contact the customer to tell them no one will be coming. You know how many emergency technicians are working, and how many calls they can probably handle. I would rather be told they are already over scheduled, as sit and wait all night for a technician."
chad P.
harrah, oklahoma
sharon M.
new castle, oklahoma
nathaniel S.
midwest city, oklahoma
"Knowledgeble. Diagnos and corrected the the problem quickly."
michael U.
norman, oklahoma
"Fast and efficient"
jerry S.
edmond, oklahoma
"Tech was friendly, professional"
mr johnson J.
oklahoma city, oklahoma
john M.
edmond, oklahoma
"once the technician arrived, everything was done well and done quickly. problem was with arrival time vs scheduled time. my window was 12 to 2. at 2:50 I called to get a status. I understand that techs may fall behind, but your supervisors need to call the customer at least no later than the end of the arrival window with an update on status. A customer shouldn't have to call to get that process started."
kappa house H.
norman, oklahoma
ronald D.
oklahoma city, oklahoma
"Answering my questions and the ability to properly diagnose my HVAC issue"
jack herron H.
norman, oklahoma
"Aaron Arwood and your other service persons always work hard to solve our problems."
steven C.
norman, oklahoma
gaylon hawkins H.
edmond, oklahoma
janet george G.
noble, oklahoma
"Appt time 10-12. Arrival time 2 pm. I had to call office, no call from them to tell us they would be late."
tressie N.
oklahoma city, oklahoma
andree A.
norman, oklahoma
"I requested emergency service at 9pm. Tech didnt get there til 8:15 am the next morning. I called every 2 hrs all night long and was told several times I was next in line. 24-hr service is not what its advertised to be. Price was about $100 higher than last time I had to replace a blown fuse. (With competitor company)"
lexxie L.
moore, oklahoma
"Amazing service we have received from start to finish!"
john U.
midwest city, oklahoma
"VERY GOOD AND QUICK SERVICE"
janee Q.
oklahoma city, oklahoma
don V.
midwest city, oklahoma
"Very helpful technicians. Answered all questions."
margret T.
midwest city, oklahoma
"Clayton was very nice and worked to fix problem, but wanted second opinion to come out and verify his findings today,waiting to here from him."
john R.
moore, oklahoma
"Anthony was very professional, quick to the point of his work, and very polite"
kasha E.
oklahoma city, oklahoma
"Will was very professional and gave me a fair opinion on a property we were purchasing. He even returned my phones when I had additional questions about my concerns"
ronny R.
moore, oklahoma
"The service tech. was very knowledgeable and spent all of the time needed answering all of my questions. The problem that I had with my system was caused by faulty 220V circuit breakers. Since these brakers were replaced the system is providing flawless service."
lanny G.
oklahoma city, oklahoma
easton E.
oklahoma city, oklahoma
"Clayton arrived promptly, was very professional and communicated both the work he was doing and problems with the system well."
mr lassiter L.
edmond, oklahoma
"Calvin is always on time and does an outstanding job of thoroughly checking out the unit. I specifically ask for him each time as I think he is a top notch technician and I will continue using Gordons as long as you provide technicians as good as Calvin.."
jim S.
newalla, oklahoma
"Service Technician (George Adams) was very courteous and professional. Trouble-shot our broken a/c and made the repair quickly. Explained in detail the cause of the problem and offered suggestions to prevent future issues. The service call price was fair and reasonable, and response time was very good considering our rural location and time (Saturday night at 9:00pm)."
john M.
oklahoma city, oklahoma
"Very friendly and seemed knowledgeable dealing with the system"
darwin B.
norman, oklahoma
lance W.
moore, oklahoma
ron S.
oklahoma city, oklahoma
"They did a great job, were very satisfied."
mr barbour B.
oklahoma city, oklahoma
"Professional, Experienced and Timely"
randon R.
edmond, oklahoma
"Service and timelines were spot on. Aaron was very thorough and helpful in fixing the problems, addressing my concerns and communicating. Everything was repaired and back up and running quickly. The pricing was fair and reasonable."
pennie S.
mccloud, oklahoma
"WELL I WASN'T REALLY THRILLED AFTER GETTING HOME THAT SOME OF MY ROCKS AROUND THE WELL HOUSE WAS BUSTED AND JUST MOVED PROPERLY THEY WERE BUSTED IF I HAD KNOW THIS I WOULD HAVE DONE IT MYSELF BEFORE SO THEY WOULDNT BE NOW AND THAT THE LUMBER WAS TAKEN UP AND JUST LEFT IN PLACES FOR ME TO PICK UP I UNDERSTAND THAT THEY HAD TO DIG THERE BUT NOT TO TEAR THEM APART AND LEAVE THEM LAYING AROUND !!!! THE SHOVEL AND I LET THEM USE I HAD TO PUT BACK AND PIECES OF TUBING NEW AND OLD WERE LEFT BOTH IN YARD , PICNIC TABLE AND INSIDE WELL HOUSE ALONG WITH THE LEFT OVER CONCRETE INSIDE THE WELL WAS SEVERAL SMALL PIECES AND LEFT THE RATHER LARGE PIECE THAT WAS BUSTED OUT LEFT IN THE YARD. I ALSO WOULD HAVE THOUGHT THAT AT $2479.00 AT LEAST THE AREA THAT THE NEW LINE WAS PUT IN WOULD BE RAKED BACK LEVEL BUT I GUESS I WILL DO THAT NOW AFTER IT STOPS RAINING AS FAR AS AARON YES HE WAS NICE BUT NOT HAPPY WITH THAT MESS. THEN I EVEN DID THE ONE YEAR SERVICE PROGRAM ..... I GUESS I WILL JUST HAVE TO STAY THERE ALL THE TIME...... IM NOT HAPPY WITH THE WAY THE LUMBER WAS APART AND JUST LEFT I KNEW THAT THEY HAVE HAVE HAD TO REMOVE STUFF BUT NOT JUST STRUNG OUT AND BROKEN I COULD HAVE MOVED THEM AND NOT BROKE ANY!!!!!!"
pamela B.
oklahoma city, oklahoma
"Nice, thoughtful employees"
michael F.
moore, oklahoma
"Everything is ok except for the dehumifier"
zach M.
moore, oklahoma
"service was good and speedy once the technician arrived."
jerry C.
norman, oklahoma
"Got here in a timely manner, found and fixed the problem."
suzan S.
norman, oklahoma
"Daniel was professional, courteous and answered all questions I had. He worked efficiently and quickly. Appreciate having him as my technician."
ron L.
edmond, oklahoma
"After hours, tech informative and knowledgeable"
craig B.
oklahoma city, oklahoma
john K.
edmond, oklahoma
"The price is high, but worth the expense in the long term."
craig R.
midwest city, oklahoma
"Happy that the technician was working so late in the evening."
ms holladay H.
norman, oklahoma
"Tech very professional. explained everything he found."
kay F.
norman, oklahoma
"The service tech who came on Aug 2,2019 was here to check on my system. He didn't do very well. Then that evening my system quit working. A different tech came out on Aug 3, 2019. He fixed the problem, but I don't know if the first guy did something that made it breakdown. This unit is BRAND NEW!!! As a long time customer of Gordon's Service Experts, I am not happy with this outcome!"
bill L.
del city, oklahoma
"The response was timely and the air conditioner is functioning, but the noise is horrendous. You need to wear hearing protectors when near the AC. It was running normally before repair. The part installed is not the same as the one removed. I am worried that the new part and the way it is operating will destroy other parts in the AC. (I hope that is not the intent because I did not want to buy a new AC.) The other possible explanation for the noise is the housing was not properly reassembled."
bill D.
moore, oklahoma
"Excellent job, very polite, and helpful."
margaret B.
midwest city, oklahoma
"Called ahead to confirm, arrived on time, very courteous and professional, fixed the problem, and cleaned the work area."
glenn K.
oklahoma city, oklahoma
weona W.
oklahoma city, oklahoma
"Technician was very helpful."
george M.
norman, oklahoma
richard H.
oklahoma city, oklahoma
"Aaron was pleasant and did great job replacing bath tub faucet"
cindy B.
norman, oklahoma
"Came same morning I called and fan motor was replaced by 1:00 pm"
jeffrey J.
edmond, oklahoma
"Thorough and thoughtful about concerns."
glenn M.
oklahoma city, oklahoma
"The air leakage problem was finalized fixed"
don D.
norman, oklahoma
"The technician was courteous, knowledgeable and polite. He let me know what he was going to be doing. When the work was complete he went over all of the paperwork/bills so that I understood everything"
robyn C.
midwest city, oklahoma
"Professional and came quickly for a minor problem."
tim K.
newcastle, oklahoma
"Quick on the hottest day of the year!"
karen B.
norman, oklahoma
"Technician arrived within timeframe agreed on. He was courteous and friendly. Finished work in a timely manner."
belinda S.
newalla, oklahoma
"Efficient, explained the issues and checked what we needed checked."
deanna B.
oklahoma city, oklahoma
"Clayton Hardie did an outstanding job correcting a situation that had been caused by another technician (which I understand accidents happen). I was very pleased that Gordon's (George, likely) decided to fix my situation at absolutely no charge to me, and not try to blame my older unit like other companies probably would have. Gordon's took responsibility for a human error and corrected it. I have much respect for that and I appreciate their integrity. Clayton was a pleasure to work with and was extremely professional."
gil N.
norman, oklahoma
mitzi M.
norman, oklahoma
rick L.
oklahoma city, oklahoma
"tech arrived on time and was very kownledgeable did a great job seeing as how i called at 4:00 and he arrived at 6 had my ac up and running in no time"
mr riggs R.
oklahoma city, oklahoma
"Excellent service"
rob H.
oklahoma city, oklahoma
"Steven followed up when he got the page, told me there was one customer ahead of me (at 7 a.m. on Sunday!), and that he would call when he was headed my was. Called about 9 to say he was on his way, 20 minutes out. He listened to my explanation of what happened, then went to the compressor, opened the electric panel, and instantly diagnose the probably as a failed capacitor. He had the unit in his truck, installed it. Less than about 15 minutes start to finish. Steven was AWESOME!"
ms hutton H.
edmond, oklahoma
tracy J.
norman, oklahoma
"Amazing service, friendly, polite tech, all around great service from start to finish."
the ball park P.
oklahoma city, oklahoma
melissa W.
edmond, oklahoma
"He was very polite and courteous. Did a great job. We were the 12th customer of his day and he was very efficient."
donna L.
norman, oklahoma
"I have been very satisfied for all the time I have used Gordons"
nathan H.
choctaw, oklahoma
betsy P.
norman, oklahoma
edmond B.
newalla, oklahoma
"Steve (tech) and Edwin (sales) were very responsive, got right to us, and were very knowledgeable of our situation and what options we had"
patty S.
warr acres, oklahoma
"Seems very knowledgeable with job and very respectful"
erin S.
oklahoma city, oklahoma
"Friendly and technician answered all of my questions"
bob H.
norman, oklahoma
"Personnel seem professional and trustworthy."
ray R.
oklahoma city, oklahoma
"Techs have all been courteous, hard working, and on time."
jim M.
oklahoma city, oklahoma
gayle M.
oklahoma city, oklahoma
"The technician was determined to find the leak. Ha called his supervisor who came out and the leak was located and fixed."
valencia H.
midwest city, oklahoma
james W.
norman, oklahoma
joy C.
moore, oklahoma
"Steven did a great job explaining everything he was doing. I appreciate the quick response and I feel confident with the work he did"
mrs waldron W.
noble, oklahoma
steve N.
norman, oklahoma
"He was quick & helpful & explained clearly what was wrong & fixed it. He didnt understand my maintenance plan, so charged me but it was 100 degrees & I was delighted to have it fixed so quickly"
mrs traigle T.
del city, oklahoma
"Mr Sandoval was very plesant and easy to deal with. He was very knowledgeable and helpful."
bill A.
oklahoma city, oklahoma
"I think Gordon's Service Experts tried to take advantage of me with an outrageous estimate. When my service contract expires, don't look for me to renew."
alan I.
midwest city, oklahoma
"Responsiveness, thoroughness of the work and genuine customer service and care!"
ms kell K.
norman, oklahoma
"I still think that the problem identified will not fix the unit. Im so disappointed in the Lennoxs product. This is the 4th time to have it worked on for the same issue."
mike B.
oklahoma city, oklahoma
"checked every thing out that I asked about, and did not find any problems but the lights still flicker on start up"
william R.
moore, oklahoma
claude D.
norman, oklahoma
"Here's what happened. According to the service people (one of whom was Leonardo) who arrived around 8:30 am 19 July, 3 hours before we were leaving for three weeks, the previous technician (Anthony) two days earlier did not secure the refrigerant valve correctly. As a result, the refrigerant leaked out and we were left with no AC. Had it taken 3 days to leak out instead of 2, we would have no longer been at home, and, presumably, the compressor would have run endlessly trying to meet the cooling demand until it burned up or overheated and shutdown. Thus, during the three-week period (we are still out of town) there would have been no cooling whatsoever."
mr mclaughlin M.
midwest city, oklahoma
"Punctual, thorough service. Clear information. Good recommendations."
beveryly H.
oaklahoma city, oklahoma
"Polite, prompt, left everything neat and clean, respectful."
larry O.
noble, oklahoma
"He was very knowledgeable of my system, did very good work in a timely manner and made some very good suggestions on upgrading my system."
lynzie C.
oklahoma city, oklahoma
"The customer service agent at the call center (Brandon) was very friendly and fast, I was on the phone with him for just a couple minutes. The technician (Erick) arrived at exactly the time promised and was thorough explaining the problem. He was very polite, also."
jim B.
oklahoma city, oklahoma
sharon A.
norman, oklahoma
janet R.
edmond, oklahoma
sharon A.
norman, oklahoma
megan O.
moore, oklahoma
"I was satisfied with the promptness of the technicians arrival and his performance while there, I gave less than perfect ratings because it came with bad news of needing a whole new air-conditioner unit ."
jayson H.
choctaw, oklahoma
"Technician was professional and knowledgeable."
robbie A.
newalla, oklahoma
terry W.
moore, oklahoma
"Eric took the time to problem solve and listen to my concern's. Thank you eric."
sherry H.
edmond, oklahoma
mr hensley H.
choctaw, oklahoma
"The work on my unit was fantastic and it's still working"
lewis G.
norman, oklahoma
"Did a very thorough job and kept me informed of what they were doing."
frank S.
norman, oklahoma
"On their last service call to me, when they installed a new coil on the AC line, they (unbeknownst to me) forgot to reconnect the condensate drain pipe, and over the following week, the condensate water overflowed, seeped under the laminate floor and finally produced a wet spot on the bedroom carpet. That prompted me to call a plumber who quickly diagnosed and fixed the problem. I called Gordon's and explained the problem. I was promised that someone would come to clean up all the water but so far no one has come."
joshua G.
oklahoma city, oklahoma
"My ac was not trouble shot properly. Technician spent less than 5 minutes and called my compressor bad. Conveniently there was a sales rep on hand to tell me about a new $7000 unit. When my ac guy became free properly evaluated my ac, had my ac going again in less than 30 minutes and my bill was $200. What a scam! Yall should be ashamed of the way youre taking advantage of people."
m/m william H.
midwest city, oklahoma
"She knew what to do and did it!"
lavetta A.
norman, oklahoma
"Anthony seemed very thorough with the check-up and kept me informed of what he was doing, etc."
duke K.
norman, oklahoma
"Pretty thorough"
bill L.
edmond, oklahoma
gayland R.
oklahoma city, oklahoma
"Anthony was polite and explained everything"
barbara T.
midwest city, oklahoma
"Very thorough with the service he provided."
mr hutchinson H.
oklahoma city, oklahoma
robert B.
oklahoma city, oklahoma
"Anthony was very professional and explained his job very well. His work was thorough and complete."
jason C.
oklahoma city, oklahoma
"I had a new system installed two years ago by another company. Since that time theyve been out at least four times and couldnt give me a reason as to why the house wasnt cooling properly. Clayton had it figured out and under 20 minutes."
charles T.
moore, oklahoma
"The technicians were prompt and personable. They got down to business quickly and took the time to explain the work they would be doing. We also discussed the age of our air conditioner and some of the options available in financing."
ron L.
edmond, oklahoma
"Never used after hour service before, person taking order was extremely courteous and polite, repairman new problem immediately and repaired problem"
phil H.
norman, oklahoma
"Fast expert service."
joel O.
oklahoma city, oklahoma
john P.
del city, oklahoma
"the serviceman was very informative"
rex C.
midwest city, oklahoma
"The technician had to borrow a shop vacuum and a step ladder from me. Your technicians should show up with all of the tools they need. Your paying customers shouldn't have to provided them. Also, the technician pulled a tire into my yard when pulling into my drive way, which I had to attend to after he left."
mr rein R.
oklahoma city, oklahoma
"Technician was called away to perform a maintenance check at another address."
gary S.
yukon, oklahoma
"Issue occured during the check-up. Tech stayed to completion."
june M.
jones, oklahoma
joe S.
oklahoma city, oklahoma
"Calvin, was a good worker and very knowledgeable, he gave us great advise."
gerald F.
shawnee, oklahoma
"The Tech was very informative and friendly."
tressie N.
oklahoma city, oklahoma
"polite, worked quickly to solve the problrm. awesome"
doug T.
norman, oklahoma
"Efficient and on time."
harold H.
oklahoma city, oklahoma
"He was good but took a long time."
chris M.
moore, oklahoma
"They were prompt and courteous and troubleshot the problem and gave us options for a permanent fix"
mr drayton**** D.
norman, oklahoma
"When Daniel thought he would be late, he and your office kept me informed of his schedule. (He actually arrived shortly before the end of the two-hour block within which he was supposed to arrive.) He was friendly and efficient. At the conclusion he gave us a report on our HVAC system. And he informed us that it has a dehumidifier, which he turned on. I don't actually know the answers to questions 7 and 10 below but gave you the benefit of the doubt."
john W.
norman, oklahoma
"very prompt"
marian H.
the village, oklahoma
"Problem solved and corrected."
wj marie davis D.
oklahoma city, oklahoma
"Clayton was professional, competent, and accommodating. He was careful to explain the problem, how he solved if, and how I could avoid having the problem again."
suzy H.
norman, oklahoma
"Long list, first installers left holes in sheetrock uncovered as what they installed was smaller, put way too small of base for the unit. Also, city never called to do inspection I called the only to find out you had never filed permit. Called office and was told yes you did, then oh our account on line must have run out of money? What the heck. The city comes to inspect makes some notes about install to be addressed. I call office after it had been almost weeks, told oh we only look at those on Mondays or Tuesday, it was a Monday I called, Told I would be called back. You guessed not called back. Called and spoke with operations manager, who told me it did pass but he would have carpenter call me to seal up remaining sheetrock. Been a week no call, guessing there won't be one. Very satisfied with sales process, total failure on the other side. I would not recommend you. We chose Gordons because of long history in Norman. Also had a no show by one of your technicians which was for the rebate."
eddie S.
blanchard, oklahoma
"Erick did a great job of search out the problem and the besr solution to the problem. Very empresses with the job Erick did on my air conditioner."
ron S.
oklahoma city, oklahoma
"He is doing a great job installing our new tankless water heater. Very professional & tells us what hes doing when we ask."
derral H.
del city, oklahoma
"Honest and dependable."
jean R.
oklahoma city, oklahoma
norman M.
choctaw, oklahoma
"Quick responce accurate assesment of the problem."
sheryl M.
moore, oklahoma
"He was polite and efficient. We would like to have him make all our calls."
herbert B.
midwest city, oklahoma
wade T.
moore, oklahoma
"Gentleman seemed very knowledgeable and was very helpful. He was also very courteous and nice."
jean C.
oklahoma city, oklahoma
"The company hires good people and provides excellent service."
roger B.
norman, oklahoma
emily L.
oklahoma city, oklahoma
emily L.
oklahoma city, oklahoma
"Everyone we dealt with was polite and professional. We couldnt be happier."
debbie P.
edmond, oklahoma
"very friemdly and on time"
david D.
norman, oklahoma
"Clayton was prompt in responding, understood the importance of querying about the history of the unit, very knowledgeable and quickly resolved the problem with the unit."
julie J.
moore, oklahoma
linda W.
oklahoma city, oklahoma
"Very thorough."
steve R.
oklahoma city, oklahoma
"I set an appointment time almost a week in advance. Set time for 7/5 between 8-10. Tech did not show up until almost noon and then had to leave to get a new part since they installed a defective part in the first visit. No communication about delays or anything. This repair cost me $400 for a simple hose bib replacement and had to be done twice. I lost 8 hours of my time between both visits. I will not use this company again and will be posting my feedback on Google and NextDoor"
lawrence P.
oklahoma city, oklahoma
"prompt; no down time."
mr johnson J.
norman, oklahoma
"Will fixed the problem."
brady O.
del city, oklahoma
"No time frame"
alan G.
shawnee, oklahoma
"Available on a Saturday but didnt replace a broken thermostat because of oge smart hours"
vince W.
oklahoma city, oklahoma
"Tech was on time and performed the work quickly. Even though I got free freon, I still had to pay the service call charge. The reason I'm not happy about that is because he found a loose nut on a sensor. He told me that these do not loosen on their own; therefore, it had to not be fully tightened when the system was installed last year. I feel that should be fully covered under warranty."
charlotte D.
edmond, oklahoma
bonnie Y.
midwest city, oklahoma
"The response was quick, the technician very nice and professional."
andrea H.
oklahoma city, oklahoma
"A repair was done on one unit and after service the other unit isnt working appropriately. Called Gordons to have another tech come out to see why the air is no longer cool from vents on west side of house."
edna C.
midwest city, oklahoma
"Anthony was nice and checked everything, cleaned the entire unit, inside and outside."
nirmal J.
oklahoma city, oklahoma
"Besides being very helpful, Rick was very knowledgeable about the systems he proposed."
julie D.
norman, oklahoma
"Preston was outstanding! I had a longstanding, multi-layered problem with my kitchen sink, and Preston diagnosed, addressed, and resolved the issue with impressive expertise and efficiency. He was pleasant, respectful, and the epitome of competence. I wish all technicians were like Preston!"
julie D.
norman, oklahoma
thomas H.
oklahoma city, oklahoma
"Clean-up left a mess for my wheel chair to roll thru."
russ N.
newalla, oklahoma
"Showed up early. Did his work. Kept me informed of what he was doing. Work completed quickly."
phylissia diamond realty inc V.
mcloud, oklahoma
"Two trips to get this air unit Cooling"
bill H.
the village, oklahoma
"I HAD A 2ND OPINION AND WAS TOLD THAT NONE OF THE REPAIR WORK NEEDED TO BE DONE. OTHER COMPANY WOULD HAVE DONE FOR 1/2 YOUR PRICE!"
donald marsh M.
oklahoma city, oklahoma
jackie F.
norman, oklahoma
mrs dooley D.
edmond, oklahoma
mr riggs R.
oklahoma city, oklahoma
"David was very polite and honest."
george W.
del city, oklahoma
"was treated great"
julia O.
norman, oklahoma
megan R.
midwest city, oklahoma
"The installer missed a very important plug and my house suffered major water damage."
william M.
oklahoma city, oklahoma
"Upstairs AC only worked for 2-3 days now it has failed again. All this depends on if they get back out here to actually fix the AC??"
paoli M.
oklahoma city, oklahoma
"He was very thorough"
terry D.
oklahoma city, oklahoma
"All went good however, I had to call back on a few issues that did not complete the job I,E, the filtration system was not working and some installation items were not completed. The customer desk kept giving me confusing information on when someone would be out but one rep was spot on in getting me satisfied."
marcia C.
oklahoma city, oklahoma
"Still waiting on someone to come fix my A/C!"
mr reim R.
norman, oklahoma
"Clayton was very thorough, very professional. Explained things very well."
george K.
norman, oklahoma
rodger S.
norman, oklahoma
"The water is tepid again this morning. Apparently, the hot water heater he services Thursday was not done properly."
james R.
norman, oklahoma
"They did not show up when we were told they would."
deryal C.
oklahoma city, oklahoma
"Pleasant and informative."
saundra S.
oklahoma city, oklahoma
wanda P.
edmond, oklahoma
"Tech was informed about the product and informed us what needed done in a professional way"
mark G.
norman, oklahoma
"Clayton was very polite and helpful. He explained what he learned about our home's HVAC system and his recommendations."
janet F.
norman, oklahoma
larry M.
midwest city, oklahoma
"Plumber missed the appt window by 4-6 hours. Then the replacement part I needed defective (?) Different plumber came the next day with the correct part. A nice price adjustment was made in my favor though. So all is well."
james B.
midwest city, oklahoma
peggy F.
norman, oklahoma
"They were very pleasant and efficient."
diane C.
norman, oklahoma
"Courteous, knowledgable technicians found my a/c problem and fixed it quickly."
robert S.
oklahoma city, oklahoma
"Aaron did a fantastic job and was very professional and cordial ."
cynthia T.
oklahoma city, oklahoma
valerie W.
norman, oklahoma
"Clearly explained how the safety features work on house AC and double checked that all was in order."
cheryl E.
moore, oklahoma
"He was professional, thorough, but quick."
scott E.
edmond, oklahoma
jim D.
norman, oklahoma
"Was not only competent and careful, but was patient and informative in answering my questions."
mayzella B.
midwest city, oklahoma
phil B.
midwest city, oklahoma
"They could not figure out how to run the line threw ceiling so ran it about 6 inches from the ceiling. Looks bad."
richard M.
midwest city, oklahoma
"I was very satisfied."
jennifer R.
edmond, oklahoma
betty M.
oklahoma city, oklahoma
"Very satisfactory work performance by tech."
mr warrior W.
oklahoma city, oklahoma
mrs hebert H.
midwest city, oklahoma
"They were very thorough and took their time explaining things to me."
diane W.
norman, oklahoma
"Very helpful, explained things well, very courteous"
bob B.
oklahoma city, oklahoma
"Great service"
linda P.
norman, oklahoma
carol B.
midwest city, oklahoma
"pleasant, did his job"
mary B.
norman, oklahoma
"When it was finally established why I had called for help, Cody arrived and did his job beautifully and thoroughly, found the cause of the trouble and took care of it."
jerry S.
oklahoma city, oklahoma
"David was very professional and answered all my questions. He also provided very useful safety information."
arthur H.
midwest city, oklahoma
linda S.
norman, oklahoma
"The guys were very professional, explained everything, considerate of my home, polite, and seemed very knowledgeable."
judith B.
oklahoma city, oklahoma
"Very professional"
jeanne G.
norman, oklahoma
"Very knowledgeable and friendly"
mike E.
oklahoma city, oklahoma
"very friendly , informative and fast and efficient"
richard H.
norman, oklahoma
"Eric did an excellent job. The call center gave me false statements that caused stress. I was not happy that the unit went down. Not sure who to point fingers at causes me frustration."
lana B.
oklahoma city, oklahoma
"Providers very professiona."
lela C.
edmond, oklahoma
reubin L.
oklahoma city, oklahoma
"The technician was familiar with the surroundings and very polite and courteous."
kenneth U.
midwest city, oklahoma
"Service was good but product was very over priced."
danny S.
tuttle, oklahoma
mr gately G.
choctaw, oklahoma
"Arrived at the scheduled time and performed work intended"
mr puffett P.
norman, oklahoma
mrs zorn Z.
oklahoma city, oklahoma
kirsten S.
midwest city, oklahoma
don W.
norman, oklahoma
"Techs arrived on time, were friendly and courteous, and did a thorough and efficient job."
trudy N.
midwest city, oklahoma
"This young man knows the business - 100%"
bill S.
oklahoma city, oklahoma
ethelyn C.
moore, oklahoma
"I had a Technician for the air conditioner problem and a Technician for the plumbing problem. They both were very good in solving my problems."
tim K.
newcastle, oklahoma
"Thorough inspection, AC cleaning and changing the air filters."
robert J.
oklahoma city, oklahoma
kay F.
norman, oklahoma
"very polite and kind"
william R.
moore, oklahoma
virgil B.
oklahoma city, oklahoma
david G.
oklahoma city, oklahoma
"The installers and technician were very courteous however our thermostat is a programable one and no one knows how to get us connected so we can control our thermostat while we're out."
mel B.
norman, oklahoma
carol M.
oklahoma city, oklahoma
betty B.
moore, oklahoma
robert iii I.
midwest city, oklahoma
"I was told by technician that my unit was opened up and cleaned out, when I was walking by it today I noticed a rattling/vibrating noise and upon closer inspection found panels were loose and when I looked inside the bottom is still covered with wet soggy leaves. He very well may have done the rest of the service correct but in my maintenance experience, when you find technicians not doing the simple obvious things, they are usually pencil whipping the more important technical tasks as well. That being said, I have zero faith that I received what I am paying for with my services other than I witnessed him changing my filters after I had to show him where they go. I also discovered when he arrived that Gordons has no clue which of my two units they are dispatching the technicians to work on or what schedule they are on. Technician told me he had no clue and when he called in for clarification, whoever he called couldnt figure it out either. I finally had to tell them both which unit is on which schedule. So between both of these issues, Gordons isnt given me much confidence in the service I am receiving and this needs to be addressed immediately to restore my confidence and ensure these types of issues arent happening with other customers."
george D.
oklahoma city, oklahoma
"Work order confusion, first one man and then another calling or coming saying hes coming to work on my hot water heater problem !10"
**** novich********* N.
norman, oklahoma
"The technician wasn't proficient in the operation of the Aurora Interface Diagnostic (AID) Tool and couldn't fill out the the trouble shooting sheet with all of the readings. The technicians in the past have filled out the trouble shooting sheet with all of the readings for me."
becky H.
moore, oklahoma
"David was very professional nice, and took pride in the company he works for."
jim H.
midwest city, oklahoma
"Technician arrived at 11 without a call first when we were scheduled for 1 to 4. My husband told him what needed to be done. He said. You have 3 options, all options were for more than we had been quoted on the phone with your company. Service tech said they dont know the prices. He didnt do anything at all and charged us a $79.99 service fee. My husband is a disabled veteran and tech said no discount unless we do the work. We felt very taken advantage of. We will not be using your company in the future."
frank D.
moore, oklahoma
"still waiting to here from uou on filter"
gus G.
oklahoma city, oklahoma
mark B.
newalla, oklahoma
jim M.
norman, oklahoma
"Erick showed up right on time and was a joy to work with. Incredibly professional. He answered all my questions, kept me updated on what he was doing, was repeatedly complimentary, and finished sooner than I expected. Oh, and he compassionately moved an earthworm from underneath my heat pump to my lawn. That was impressive! Really glad Im with Gordons."
chris W.
newalla, oklahoma
"Very expensive. Was quoted a price for replacing capacitor and points on 2 units to authorize work. After work was completed, the price went up because I didnt have a Plus Agreement. Was also initially quoted a price to replace a Safe T Switch (simple float switch) of approx $300. When I questioned the price, the tech said hed check again. This time it was approx $170. I declined. I got part number off of existing switch and bought the exact part from another supplier for $14. Took 5 mins to replace it."
ms tackett T.
del city, oklahoma
"Polite technician"
carol M.
norman, oklahoma
ronnie T.
yukon, oklahoma
"The tech was very professional but the problem with the 110 volt wire that was rubbing against the capacitor for what had to have been since the install was concerning I think you guys have been out three or four times and didn't catch it then it cost 285 dollars for a 50 dollar capacitor doesn't seem fair to me"
dennis M.
moore, oklahoma
"I WAS A LITTLE LEERY WHEN AARON ARRIVED BECAUSE WE HAVE NEVER SEEN HIM BEFORE. BUT AFTER WATCHING HIM WORK AND ALL OF HIS SUGGESTIONS I WAS IMPRESSED."
larry M.
oklahoma city, oklahoma
"Only problem was appointment had to be changed & then was further delayed."
james G.
midwest city, oklahoma
"very efficient"
maryann E.
oklahoma city, oklahoma
"You have a real treasure there. AJ was very helpful, informative, personable, respectful and an overall pleasure."
robert S.
bethany, oklahoma
mike T.
midwest city, oklahoma
"Robert was great. Work was done thoroughly and professionally."
dennis W.
norman, oklahoma
"respectful and polite. Did job and splained any questions i had."
rob judy voeller V.
norman, oklahoma
"The tech was able to come earlier than scheduled. Was very polite and professional."
tony P.
norman, oklahoma
"They did not leave a receipt saying what they did as usually done ."
tonita T.
mcloud, oklahoma
roger S.
norman, oklahoma
"fast"
bill B.
oklahoma city, oklahoma
don L.
shawnee, oklahoma
"he was personable and professional"
carman P.
newalla, oklahoma
"We had a pretty good water leak from the hot water heater and Preston/Aaron arrived an hour later and had the problem solved. You just don't get that kind of service very often. And also the girl in the office that we talked to made it a priority. So given these reasons above that is why we are so glad that we chose you. And if and when we need further service we will ask for Preston/Aaron again."
quenton D.
midwest city, oklahoma
"on time, courteous"
carol M.
norman, oklahoma
george D.
oklahoma city, oklahoma
"Working through rain to complete job to relieve inconvenience"
lonnie K.
norman, oklahoma
"Tech was professional, courteous, and informative about my system."
gary J.
norman, oklahoma
"The technician contacted me, arrived on time, was courteous, professional and thorough."
michael S.
midwest city, oklahoma
"Good service.the techician had been to my house for prior service"
mary hempe H.
norman, oklahoma
"Dustin was awesome! He was thorough, patient, and very knowledgeable, and also a great mentor to Jimmy, who was also awesome. I give them both 11! When he said that the wiring to the existing thermostat was a total mess and he had to replace the whole thing, I felt like the problem had finally been solved. We had replaced or repaired everything else, after all! And it wasn't just a wire that had come loose -- he said all the thermostat wiring was pretty bad. And Gordon's had installed it back in 2013, so you might want to check to see who did it then and make sure that person isn't wiring now -- some wire wasn't even connected to where it should have been, which led to the problems I just had fixed (sorry, not sure of the details -- forgot to get a receipt, which I just requested, so it should be listed on there). And we LOVE the new, simpler thermostat!"
james B.
edmond, oklahoma
"The tech`s were nice,& very informative."
joyce J.
oklahoma city, oklahoma
phil K.
del city, oklahoma
"Did not go as good as we had hoped"
bonadette S.
norman, oklahoma
"Answered any questions and was very nice."
larry G.
moore, oklahoma
"Clayton explained what he was doing and made recommended service suggestions."
warren C.
edmond, oklahoma
bill A.
oklahoma city, oklahoma
mr parasich P.
oklahoma city, oklahoma
ms myers M.
bethany, oklahoma
megan A.
oklahoma city, oklahoma
"I never receive a call back like the tech tells me that I will get. I spent 20 thousand dollars on this system and \have had nothing but problems from day one. its like every few months y'all come back out and its always for the same error code. when I had the tech come out to do my summer maintenance to make sure everything was up and running I asked him do y'all always clean the coils and wash them or blow them off when they are dirty like they were, he said yes but he did not the guy that came out not even a month later did it and it even said in the paperwork that the previous guy did it but you could clearly see that it wasn't done. im still waiting on a call from this last visit."
joe M.
moore, oklahoma
matt S.
norman, oklahoma
steve H.
bethany, oklahoma
"Arrived within the time frame of my appontment."
robert W.
oklahoma city, oklahoma
ms wolfe W.
choctaw, oklahoma
"They were helpful and answered my questions."
lawrence P.
oklahoma city, oklahoma
mark I.
norman, oklahoma
"At the beginning, we discussed issues that i have observed and after a gesture for coffee, David proceeded to his work. At the end of the checks, he reviewed what he had found with any recommendations. Among all that, we exchanged family and personal likes. We found out that our two families are "Big" dog lovers. After he had finished and gone onto other clients, I had a thought that doing business with Gordon Service Experts, I have never had a representative show up that I have had a problem talking to. Thank You All"
david D.
edmond, oklahoma
"Successful work"
robert M.
oklahoma city, oklahoma
"My Alexander, If I am guessing right, checked our system souce of manually cause he claimed his computer monitor was out for maintenance. He claimed that the pressure on the freon indicated was OK. Every year I have my unit checked by another company and 100% of the time they inserted some freon and its been a year since last service. He did stated that we could do other things like insert some addtional insulation in our attic. He added that our 30,000 unit was too small for oue 1450 square feet house. We have never had any problem for the last 8 years since we caught the unit."
charles S.
norman, oklahoma
"Prompt, thorough and answered questions thoughtfully. Explained the problem to us very clearly."
rebecca L.
oklahoma city, oklahoma
"You did not fix my problem. Charged for the visit and just wanted to sell me a new unit. I called another AC company and they replace the coil."
tim B.
oklahoma city, oklahoma
"polite and knowledgeable"
larry M.
midwest city, oklahoma
"See below"
kelly W.
norman, oklahoma
"Great job,very informative, very professional & friendly."
chris W.
edmond, oklahoma
kathy O.
oklahoma city, oklahoma
"He was very thorough."
david B.
norman, oklahoma
tom C.
midwest city, oklahoma
"Calvin and Robert were professional and courteous. They adjusted my unit so that the humidity in my house was lowered. I can tell a difference in the cooling of my house."
michael C.
midwest city, oklahoma
"Technicians were great, explained everything they were doing and told me all about my system which I knew nothing about before."
teresa H.
oklahoma city, oklahoma
dorothy D.
oklahoma city, oklahoma
"Technician was a caring, responsible person, easy to work with."
vicky H.
oklahoma city, oklahoma
"Erick was the most polite young man."
mr roberson R.
edmond, oklahoma
"Tech has been here before. He always does a great job of explaining the status of the system and any repairs needed."
mr maurey M.
moore, oklahoma