Gordon's Service Experts Reviews

"Pat failed to tell me that he upgraded my system from 1.5 ton to a 2 ton. I became aware of it when I saw the financial loan information. Also, Pat told me that I would be given a smart thermostat. I was not. After reviewing the information concerning the smart thermostat, I would not want it. Pat failed to tell me that it came with a monthly maintenance fee. Pat's phone # should be BR549. He would be a great used car salesman."

"They were skilled, on time, and courteous."

"Great service techs!"

"always on time, courteous, keeps our unit working efficiently"

"Consistent quality service"

"Provided prompt, excellent service."

"Professional and timely."

"Satisfied with all maintenance updates"

"You are very professional"

"The plumber was very knowledgeable and did a great job!!"

"Ethan was knowledgeable and personable. Well qualified"

"Your techs do good work, just dont like it when you send a salesman with them"

"Just always prompt, courteous service"

"Pat and Jennifer were very professional and informative. A pleasant experience"

"Great personality of service expert."

"PROFESSIONAL ATTITUDE"

"Well mannered Looked and acted professionally Always call to lkeep me informed of problems a head of time."

"Prompt, friendly service. Techs were thorough and professional."

"We have been using Gordon's service Experts for over 30 years...not likely to change from a great service."

"Positive experience over time."

"I have never had any problems working with Gordon's when I needed help."

"Very friendly and prompt"

"They provide a quality service and I have had no issue with my unit since it was installed."

"Always good service."

"I have always trusted Service Experts regarding my HVAC needs. Micah was great a true professional. Top notch company."

"The technician seemed knowledgeable, but I couldn't help feeling like he was trying to sell me parts off of his truck. In the future I will request that the technician show me the readings that were out of "tolerance"."

"Steven, the service tech, was very responsive, courteous, and knowledgeable. He did a great job tracking down the problem and fixing it."

"Because Calvin was the Technician. Calvin is very thorough and honest in his findings."

"Michael and Colton are fantastic representatives of Gordon's for customer service, knowledge, and satisfaction."

"The technician took her time and found the answer to the problem."

"On time. Cleaned up area after work. Paid same price they quoted"

"They were very friendly, and they checked everything out,and explained everything they were doing."

"Reliable service"

"Excellent price and service"

"Excellent service and skilled techs"

"Always dependable and do good work."

"Excellent service."

"Excellent service and communication."

"Have always had excellent service"

"WAHOOOOOOOOO!!!!"

"The tech (Ken?) who came out both times was on time and completely professional, even after I asked him the same questions I know he answered before about my equipment. He was also very friendly and patient."

"Employees are very respectful and knowledgeable"

"Polite, on time, answers questions"

"Very nice and respectful"

"I worked for Gordon's Specialty in the 1950ies and knew Gordon Morain well. The current company does not reflect the way he did business. So if you are going to use his name, then you should practice how he did business."

"You installed my equipment and do a marvelous job maintaining it....."

"Alex was very professional and did a great job."

"Great customer service and always quick to arrive if a problem occurs."

"Pricing."

"professional"

"Very resonsive."

"The technicians are always polite, helpful and do a good job."

"I appreciate techs like Julio he was on time, actually early. He checked the A/c unit asked if I had any concerns or questions. He went over other services the Service Experts have . I like that he was professional. friendly and did not pressure me to buy something I can't afford. You have a gem in tech's like Julio."

"Because of the technology that came out. His name is Micah"

"Y'all have always been so helpful to show me what you are doing. Also help me understand."

"Dependable and helps with ideas and solutions on our system."

"Great service"

"Well known name in the community that does exemplary work."

"Everything they did was with me in mind, and they were quick and professional and theyre a pleasure to deal with."

"Used this company a lot of years. Always pleased."

"A ;professional business doing a fine job."

"Pat and Jennifer were a great team. I got a lot of important information and they were just a pleasure to work with."

"They are very professional, and they provide prompt service. This is very appreciated."

"Good service deserves being shared with others"

"tech was frindly and ew what he was doing"

"Great Service through the years. Ive been a customer for about 35 years."

"Nick was very professional, very attentive and polite + plus got the job done right. We'd like him to come to our place anytime we need service!"

"The tech Ethan was very knowledgeable and helpful in quickly repairing the condenser unit. Pat (Sales) was also very helpful in answering questions."

"The young lady was very knowlegeble The young lady was very knowlegable and polite and worked steadily."

"They are always efficient and sometimes, very seldom, when a call back is necessary - they respond same day and fix the problem."

"very good service"

"They left the power for the furnace off and the house was very cold the next morning."

"You used to do a good job over the years, but recent annual checkups have had minor problems, and today's was incomplete and unsatisfactory."

"he was very informative and knowledgeable."

"Micah was very thorough and answered all my questions did a very good job of pre-maintenance."

"Always friendly and helpful"

"I never give a perfect 10."

"Good service, Jennifer took her time and got the maintenance done properly."

"Most of the people are renters."

"Consistent, timely service"

"It was more expensive than competitors"

"When the man arrived he said I dont know why they sent me out we dont work on wells. He then said he could check the pressure tank. He told me a part was bad. I went and got the part and that wasnt the problem at all. I had to call a well service to check it. I feel I paid a service call for nothing"

"Wonderful service with a friendly and knowledgeable staff."

"Always so quick to assist me. Kind service reps and very helpful!"

"Great service"

"fast and friendly service,awesome"

"Great service. Pricey."

"Have already recommended Gordon to several friends and family members. Am impressed for the professionalism by your entire staff."

"Professional, knowledgeable. Ease in scheduling."

"Have used the company for many years with no problems."

"Experienced technicians. Lead plumbers like Chris Ebert clearly have expertise and knowledge to correctly assess problems and correct them."

"Very good perseverance and a quality job from beginning to end."

"Not following through with a promise of getting a refund will never be forgotten, $350.00 is a lot."

"Service has been good, but as I have the advantage plan, I haven't had to deal with any issues related to service or parts."

"Very professional technicians, timely and courteous."

"The technician was very personable, knowledgeable and made sure that he had taken care of any concerns I may have had."

"Great crew, good service."

"Tech said that it was installed incorrectly and it would be fixed the next week and no one has returned."

"Getting used to you"

"I am very respectful. I also got the job done in a timely manner."

"excellent service, but pricey"

"Excellent service at a fair price."

"they where very nice and helpful"

"Professional"

"They know what"

"Stephen was very polite and helpful with our problem."

"Always dependable, honest and take time to go over your system(s) with you"

"I called a plumber to find a leak who didnt find it after charging me $150 service call."

"We have used Gordon's since 1988, when we purchased our home. We have been happy every time we called."

"Technician explained repair required and process to correct."

"I've been with you for many years and I have always gotten good service."

"Very satisfied with them... have used them for over 30 years"

"Knowledge and on time."

"Technician Damien very thorough and explained his inspection finds, polite and friendly."

"Efficient, knowledgeable workers,"

"they were very nice and professional"

"Calvin was courteous and friendly. Informed me that there were no problems with my system when he finished his work."

"The tech did a really great job and was friendly and informative"

"Great service. Personable technicians."

"Gordon's lost trust as they put in a new HVAC less than a year ago & are telling me now that I have to spend an additional $22,000 more b/c my ducts are bad. Seems they would've included this I'm the job last year and done the job correctly one time. Completely lost faith in the company."

"OUR Technitian Nick was very helpful and friendly"

"They did what they said they would do. Came Friday night got it working provided great service"

"From the scheduler to the technicians, the customer service at Gordon's is exemplary. I have never had an unkind conversation, explanation, or interaction with a Gordon's employee!"

"Friendly, curteous, and do a good job."

"No one service is perfect. You folks are Great tho."

"Micah is a professional technician making a difference at Gordons Heating, AC, and Plumbing. An accomplished HVAC specialist with in-depth knowledge, understanding, and experience. Hes a customer-oriented expert who ensured we received the best service possible. I appreciated his explanation on air filtration and in providing me pictures showing the condition of the unit blower. He offered advice on the most efficient use of the air filtration system. Additionally, he inspected the outside coil and compressor unit and properly installed several noise isolators on the external cabinetGreat Jobplease recognize Micah for his outstanding performance. I value his work and enthusiasm. Johnny Guzman"

"The technicians (Devin and Damien) are very qualified to take care of our heat/air. They are professional and courteous and they clean up after they are finished doing their work."

"Great service and people."

"Calvin came in and looked all around to see the problem and I believe he found it."

"EXCELLENT SERVICE ORIENTED MEN - REQUESTED THE MAN THAT INSTALLED THE HOT WATER TANK"

"Excellent work"

"provided necessary service in a timely manner."

"The plumbers spent a lot of time trying to solve my plumbing problem. They were very informative about ways to try and solve my problem."

"This is twice that I have used Gordons and felt I got the hard-sell that I should not only purchase a heater, plus an AC to match plus buy the protection plan and two servicemen had competing levels of carbon monoxide detectors and one said a number and other other said, yeah, but I got an even higher number. Plenty of scare tactics and your companys estimate was much higher than 2 others I received."

"Spent $14k+ last yr on new HVAC unit. Now that we're selling the house, we learn the ducts are failing. Rec'd $22k+ quote to fix the ducts & replace the unit. Learned today that ducts weren't addressed during previous sell b/c no verbal indicator required it & cheapest solution at time was only offered b/c we stated we were selling the house. I feel like you've taken advantage of us b/c now that we're selling the house, we're out in a position of spending almost twice as much for ANOTHER new unit to address a problem that wasn't addressed previously."

"Since this survey doesn't tell me the name of the tech that this survey applies to I will state that both Alex and Clint were very kind, professional, and courteous."

"Had issues after installation that should have been handled then."

"Technician took time to explain actions."

"Took time to explain the issue and how to prevent it from happening again. Cale and Ethan were very helpful on telling me what to look for if issue happens again."

"Tech was knowledgeable, kind, considerate and answered all my questions."

"Very informed tech..Told me about other services but was not pushy which I appreciate"

"Filled out a questionnaire online already but continue to get reminders on filling out the same survey."

"Really liked the guys that came out to give me an estimate, they seemed very knowledgeable; however, their estimate was $18,000 below one of my estimates and 10,000 below the other one so Im very concerned that they may have missed something. I emailed customer service but no one ever responded."

"Service men arrived within the alotted time frame and provided the required services."

"The kindness of the service man."

"Mr. Russell knew what he was doing. I felt could have done better at leveling concrete and clean up.Cost I thould was a little high. Over all he did good work"

"I've been a customer for over 50 years and friends with the Morain family. They've taken good care of us. No complaints"

"Always excellent service in a timely manner"

"They looked at my thermostat & it never turned back on again"

"Individuals who arrive are courteous, receptive to questions, and appear to be knowlegeable about the task at hand."

"NA"

"Because they are the ones that installed my unit."

"We have been very pleased with your service over all but this last year, there were no maintenance calls all year and then at the end of the year we have two within about 3 months. I prefer to have them more spread out."

"In my experience with all Service Expert employees the service has always been first rate. Knowledgeable, polite and very courteous. Eat ham and Michael worked extremely hard on a difficult project. Did no stop until finished. They were on job for nearly 10 hours. I called their supervisor to let him know how they did. Job well done."

"Great job Chris is a hard working man"

"Professional and friendly"

"Very efficient, very helpful"

"Great service. The technician identified and fixed my issue quickly."

"Great equipment, good service."

"Pros"

"I had so many issues and at least half a dozen service calls within two weeks."

"They did not get the job done because it was the wrong part. So hopefully trip number 3 will be next week when the part comes in."

"Service and quality of products."

"I was promised $1K check when I purchased the unit and as of today it still has not been received. Ive been given nothing but excuses, so in my opinion thats not how you do business with people."

"You provide excellent service. your people are knowledgeable, professional and polite."

"Quick and profesional response. Didn't just automatically assume what the problem was, checked everything."

"Good service"

"Representatives are always knowledgeable and efficient. They are also friendly and pleasant to work with."

"Your plumber fixed the CSST line that was leaking gas into the attic. He was a very efficient & polite young man. The home inspector was pleased with the repair & so was ONG."

"Courteous office staff, office & technician adjusted our time as requested. We trust yr work after years of experience. Zavion very polite, thorough, took time to explain & answer our questions."

"Tech was polite and professional."

"Very professional & always on time."

"He was on time and completed the task in a timely manner. Cleaned up after himself and was upfront and accurate with the cost."

"My service visits have always been very pro"

"Long time customer"

"Technicians are courteous, professional & do a very good job. They take care of the customer & fix any problem caused by their work. They arrive on time."

"Always provide excellent service and offer good advice"

"Friendly, fast and truthful about my problem. It is always so nice to meet people that are kind, efficient and knowledgeable."

"Very polite and he knew his job well!"

"Thought Tyler was one of the best Techs we have had in our home. Very knowledgeable and willing to spend time with us and answer questions."

"Answered the call promptly, came out the next day within time frame, polite and good job."

"Always kind and courteous. Very knowledgeable about what is going on with my unit. And I appreciate the honesty."

"Ashlie was very knowledgeable and fixed the problem."

"good service men are polite & work is good"

"Truthfully, know there job, friendly,"

"#1, Prompt response to my emergency! My previous plumber kept stringing me along for almost 2 days and showed up an hour after your tech did. Next, Jonathan kept trying even when what he was doing wasnt working. Warning every step of the way about the possible increased costs if he had to do something more. I liked that."

"Excellent technicians who are always polite and knowledgeable."

"Good service."

"Gordons is easy to do business with."

"Inconsistent service"

"Our technician was AWESOME! He went way beyond his duties and was extremely friendly!"

"Just excellent workers."

"transparent on what they are doing"

"Prompt, courteous, efficient technician."

"Serviceman was only here a very short time. I don't see how he could have checked anything because the last guy we had out here took over an hour and this guy was only here about 10 minutes. He even said the filters were good but he only checked one."

"They were able to get there quickly and to get the job done quickly"

"Quick prompt service!!"

"They came out right away when no one else would. I have a contract with Airco and they wouldnt come out."

"Service tech very knowledgeable and very easy to talk with about plumbing"

"Nice people,"

"Professional"

"Great customer service and very dependable"

"Since your tech, accompanied by a salesman twice told me I needed a new unit. I had 2 other reputable dealers come out, both reported my unit is fine and has no pressure issues."

"Everyone I've worked with at Gordon's is professional and courteous. I've never had a bad encounter with anyone. For that I will always recommend them to anyone that needs their services."

"I found the information I received and the honesty of the technician to be above what I expected. I was kept informed at all times and all my questions were p"

"Thorough, respectful, communicate well."

"very informative"

"Dependable and good service."

"Excellent service, Eric Troxel presented your company in a professional manor....."

"Great service. Very professional. Eric is very knowledgeable and respectful."

"Good and prompt service"

"Excellent service"

"The technicians were awesome, but the person who initially sold the policy to us did not give accurate information."

""Expert" did not enter crawl space or attic to determine that there was a leak. He simply diagnosed the condensation in my utility closet as a product of lack of ventilation for the water heater. Once I noticed additional symptoms I called the "Expert" to address my concerns. He informed me that he would contact dispatch to get someone to my house. I waited three hours without receiving an update so I called the main office. Spoke to Nicole who informed me that no ticket had been created. I asked her to book the next available slot. Then I was able to contact a different plumbing company who has taken care of the problem by properly diagnosing it after examining the entire area. 10/10 would not recommend this company. Called today, 1/6, to request that my $99.00 service charge be refunded since the diagnosis that I received was not only incorrect, but negligent as the entire area of concern was not inspected. Nicole told me that she would submit my request to the billing department so I am awaiting further contact in the hopes that I will be refunded for this inferior service."

"Good service!"

"We were without heat and was disapointed in no one being able to come out on the ssme. day we called. We thought 24/7 meant service the same day."

"Very pleasant to work with."

"The plumber, Ethan said the tub and toilet lines were cleared, but the tenant took a shower the next day and said the tub took a long time to empty. I called the company the day after the tenant texted me about it, which was a couple of weeks later and the lady wanted to charge me again which I find unfair. I don't see how roots can grow back in a day or two in the dead of winter. The toilet is flushing intermttingly now and the tub doesn't empty at all. I have tried to reach the plumbing supervisor numerous times and we haven't connected yet. Also, I gave Ethan a check on Dec 7 for $200 and the next day my credit card was charged $200 so I was double billed I called the lady in billig and they left her a message to call me. She never called. I also feel that the second appointment on Dec 8 was overpriced at $1375. I am very upset about alll of this!"

"it was a rough start, showed before appt time, not here, then came later, misdiagnosed problem, different tech came out days later, found problem, original tech came out next day with correct part and got it going. 550 dollars later I have heat"

"I called due to my water heater. Chris checked it out and gave his recommendations. We were able to wait until after the cold snap and I appreciated it wasn't turned into an emergency unnecessarily. Very happy with my technician Chris!"

"The employees always do a good job."

"Detailed, thorough, on time, affordable, knowledgeable, overall fantastic"

"efficient but expensive"

"Employees are always professional and friendly."

"The cleaner came over and freaked out my roommates and scared them saying that the machine was giving off carbon monoxide which would kill their child. We have a carbon monoxide detector as well as other things. We test regularly and everything was in perfect range with a zero showing no bad emissions."

"Always on time. Friendly technicians"

"Very polite and professional service. He explained everything and went over everything in detail. Perfect experience."

"I really appreciated your recent visit to turn my furnace back on when it was so cold outside, and I liked that you did not charge me for it!"

"Nice service agents and customer service agents"

"timely response"